Slides to accompany a bite-size training session on basic face to face communication skills. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT

1. Communicate
Communicate

2. Communicate
Http://www.power-hour.co.uk – Bite Size Training Materials 2013
By the end of the Power Hour you will be able to:
• Identify why communication breaks down, and the
reasons why your communication may not always be
successful
• Use your words, tone and body
language to express yourself clearly
• Use the communication cycle to
manage communication and
improve understanding

3. Communicate
Http://www.power-hour.co.uk – Bite Size Training Materials 2013
Communication
Breakdown
Interpretation
Assumptions
Lack of
Concentration
Mismatch
Language and
Culture

4. Communicate
Train the Trainer Oct 2011Http://www.power-hour.co.uk – Bite Size Training Materials 2013
Effects of Communication Breakdown

5. Communicate
Http://www.power-hour.co.uk – Bite Size Training Materials 2013
Message Components
This applies to
ambiguous or
emotional
communication
words, 7%
tone, 38%body
language, 5
5%

6. Communicate
Http://www.power-hour.co.uk – Bite Size Training Materials 2013
Body
Language
Posture
Gestures
Facial
Expression
Eye
Contact
Fidgeting
Leg
Movement
Face-
Touching
Arm
Position

7. Communicate
Http://www.power-hour.co.uk – Bite Size Training Materials 2013
Voice Tone
Volume
Energy
Speed
Pitch
Articulation

8. Communicate
Http://www.power-hour.co.uk – Bite Size Training Materials 2013
The Communication Cycle

9. Communicate
Http://www.power-hour.co.uk – Bite Size Training Materials 2013
The Communication Cycle
Instigating
discussion, such as
giving feedback on
performance
Inviting a response by
asking a question;
open questions to get
more
information, and
closed questions to
get confirmationIf you have asked a question, do
the person the courtesy of
listening to understand – not to
assume and then interrupt.
Accept what they
have said, and
check that you
have received the
message clearly.

10. Communicate
Http://www.power-hour.co.uk – Bite Size Training Materials 2013
Make it Work at Work
What are you going
to DO as a result of
this Power Hour
Session?

11. Communicate
Http://www.power-hour.co.uk – Bite Size Training Materials 2013
These slides have been produced as an optional
resource to support a Bite-Size Training session on this
subject.
A full set of materials, including detailed Session
Leader’s Guide, Delegate Workbook and supporting
activities can be purchased from our Training Shop
Our Training materials are licence-free, but are for use
by the purchaser only.
They CANNOT be passed or sold on.