To go side by side with the YouTube video. Not written by me, just discovered on the internet. Thanks to authors.

1. LTP018N – CASE STUDY
Tourism in a small historic city – Venice
Venice is world famous as the only amphibious city. It developed towards the end of the Roman Empire
and has a long history associated with a seafaring race, the Venetians, who created this small historic
city, full of cultural antiquities including its world-famous fifteenth-century Renaissance art. It also has a
long tradition of tourism, epitomized by the rich and leisured classes who visited in the eighteenth and
nineteenth centuries. What makes Venice unusual and popular with visitors is its location on a series of
islands in a lagoon (Figure 21.1), serving as the capital of the Veneto region of Italy. Despite economic
growth in the region since the 1960s, the historic city of Venice experienced continued population loss
during this period, dropping from 175 000 people in 1951 to now under 78 000. At the same time, many
of the city’s historic buildings are under constant threat from the sea (Image 21.2) although this is not
new and debates in the Victorian period saw poets such as Ruskin debating the modernizing influence
of industrialization on the romantic aspects of the city. Among the main environmental threats facing
Venice are a sinking ground level, a rising sea level, periodic flooding of the lagoon in which it is located
and atmospheric pollution which impacts upon the foundations of its buildings and the very building
fabric. But one of the most visible and persistent issues is the effect of tourism.
Image 21.1: The Doge’s Palace is a fine example of Venice’s heritage. Source: Venice Tourist
Board
Image 21.2: St Mark’s Basin aerial view illustrates the dominance of the sea in Venice’s location.
Source: Venice Tourist Board
As one of the city’s prominent residents whose popular BBC Television series – Venice, outlined:
Building gondolas, rowing them, blowing glass and fashioning masks were once essential livelihoods in the economy of
a great city: now they merely capitalize on the tourist industry although the very layout of the city [Figure 21.1], its
canal structure and intimate urban landscape make it one of the most memorable cultural tourism experiences in
Europe (Mosta 2004: 204).
The scale of tourism is apparent from Mosta’s observation that:
A reputed 15 million visitors flock to the city every year…and the cultural distinctiveness of Venice are threatened by
the intense pressures of mass tourism. Cruise ships bring tourists right into the heart of Venice. There is much
concern that this is damaging the fragile infrastructure of the city (Mosta 2004: 206).
These visitor numbers are swelled by a large day-visitor market from other parts of Italy, especially the
Adriatic beach resorts and Alpine areas and the concentration at key points such as St Mark’s Square
(Image 21.3). Montanari and Muscara (1995) recognized that Venice was saturated at key times in the
year (e.g. Easter) and that the police have had to close the Ponte del Liberta temporarily since the
optimum flow of 21 000 tourists a day has been exceeded (e.g. 60000 at Easter and 100000 in the
summer). The diversity of people attracted to the city is evident from Montanari and Muscara’s (1995)
nine-fold classification of tourists:
q first-time visitors on an organized tour
q the rich tourist
q the lover of Venice
q the backpacker camper
q the worldly-wise tourist
q the return tourist
q the resident artist
q the beach tourist
q the visitor with a purpose.
Image 21.3: St Mark’s Square, a focal point for tourist activity and sightseeing in Venice, Source:
Venice Tourist Board

2. Whilst excursionists comprise over 85 per cent of all visitors to the city, additional pressures have
arisen by making the destination more accessible through the advent of low-cost airlines. Since the
opening up of eastern Europe, the city has also seen an influx of eastern Europeans, with city officials
reporting 60 000 Czechs arriving in 1200 coaches in one day. In Venice, van der Borg, Costa and Gotti
(1996: 314) calculated the visitor:resident (host) ratio of 89.4:1 which may explain why residents may
feel besieged by the tourists. The large volume of visitors who descend on Venice each year not only
exceeds the desirable limits of tourism for the city but also poses a range of social and economic
problems for planners. As van der Borg (1992: 52) observes
the negative external effects connected with the overloading of the carrying capacity are rapidly increasing,
frustrating the centre’s economy and society … excursionism [day tripping] is becoming increasingly important, while
residential tourism is losing relevance for the local tourism market … [and] … the local benefits are diminishing.
Tourism is becoming increasingly ineffective for Venice.
A number of positive measures have been enacted to address the saturation of the historic city by day
visitors including denying access to the city by unauthorized tour coaches via the main coach terminal.
Glasson et al. (1995: 116) summarize the problem of seeking to manage visitors and their environmental
impact in Venice:
every city must be kept as accessible as possible for some specific categories of users, such as inhabitants, visitors to
offices and firms located in the city, and commuters studying or working in the city. At the same time, the art city
needs to be kept as inaccessible as possible to some other user categories (the excursionist/day-trippers in particular).
The city has a well-developed heritage of traditional festivals and events (see below) and these attract
more cultural tourists. The city’s heritage includes a number of more sustainable transport solutions to
cater for the tourist market including the gondola (Image 21.6).
Images 21.4 and 21.5: Venice has many festivals and events, some of which have a long
history, including the Carnival where masks were first worn in 1268, which are a cultural artefact
of Venice’s rich and varied history.
Source: Venice Tourist Board
Image 21.6: The gondola is a sustainable form of transport for tourists and a major attraction in
its own right as the tourists travel along the canals and go under the Bridge of Sighs and Bridge
of Paglia. Source: Venice Tourist Board
This Insight is significant in that it highlights the prevailing problems affecting many historic cities
around the world which are not peculiar to Venice. Whilst pollution is a grave problem for Venice, the
greatest threat are day trippers who contribute little to the economy. Yet, as the example of Venice
shows, it takes a determined political will to address the pressures posed by tourism since vested
interests do not want to see the economy decline if visitors are not attracted. The launch of the Venice
Card in 2004 is to control tourism, giving visitors priority via pre-booking, and to manage visitor
numbers. It will need one million subscribers a year to work, so visitor numbers can be limited to 25 000
a day when on some days 200 000 arrive (Van der Borg 2004). Probably the greatest dilemma is in
reaching a sustainable solution – a balance which is poignantly voiced by Mosta (2004: 211): ‘The future
of Venice is uncertain. I hope that its remarkable history will be preserved along with its monuments,
and that a balance can be found between opening up this city of wonders for modern visitors and
restoring the integrity and vitality of the Venetian population’ in view of the declining resident population
base and prevailing concerns that the city will eventually become a peopleless museum or devoid of
Venetians as second home owners buy apartments. In such a case it would lose much of its appeal as a
living and working city.
FIGURE 21.1 Location of Venice. Source: King (1987), reproduced with kind permission R. King

3. The Environmental Impact of Tourism in Venice
Venice is an internationally renowned tourist destination and a fine example of small historic city, with
its cultural antiquities and highly acclaimed fifteenth century renaissance art. Venice is located on a
series of islands in a lagoon, and is the capital of the Vento region of Italy, which has experienced
massive economic growth since the 1960s. However, the historic city of Venice experienced continued
population loss during this period, dropping from 175,000 in 1951 to 78,000 in 1992 and receives
47,000 commuters daily (Glasson et al. 1995). The age and condition of many of Venice's buildings are
under constant threat. The environment in Venice is suffering from:
• a sinking ground level (Nagy 2000);
• a rising sea level (Penning – Rowsell et al. 1998);
• pollution of the lagoon in which it is located;
• atmospheric pollution (Zilio – Grandi and Szpyrkowicz 2000).
One can also add to a further category to these environmental problems - tourism.
As a tourist destination, visitor arrivals have developed from 50,000 tourists spending 1.2 million
bednights in the historic city of Venice in 1952. By 1987 these figures had risen to 1.13 million tourist
arrivals and 2.49 million bednights and 1.21 million arrivals and 2.68 million bednights in 1992. The
average length of stay was 2.21 nights in 1992 (van der Borg et al. 1996). The number of hotel beds has
grown from 20,000 in 1973 to 22,200 in 1992. These visitor numbers are swelled by a large day visitor
market from other parts of Italy, especially the Adriatic beach resorts and Alpine areas. In 1992, the
day-tripper market was estimated to be 6 million visitors providing a total market in excess of 7 million
visitors a year. Much of this growth in demand has been motivated by a desire to experience and
understand the city’s cultural heritage (Costa and van der Borg 1992; van der Borg 1994; van der Borg
et al. 1995, 1996). Montanari and Muscara (1995) recognised that Venice was saturated at key times in

4. the year (e.g. Easter) and that the Police have had to close the Ponde del Liberta since the optimum
flow of 21,000 tourists a day has been exceeded (e.g. 60,000 at Easter and 100,000 in the summer). The
challenge posed by visitors was well illustrated in July 1989 when the pop group Pink Floyd held a
concert which attracted 200,000 visitors and pushed the City’s infrastructure to the limit.
Since 1987, on selected spring weekends, the land route from the mainland to Venice has been closed
to visitors as an extreme form of crisis management (Montanari and Muscara 1995). Montanari and
Muscara (1995) developed a nine-fold classification of tourists based on differences in their spatial
behaviour, perception and spending power which can be summarised thus:
 The first time visitors on an organised tour
 The rich tourist
 The lover of Venice
 The backpacker camper
 The worldlywise tourist
 The return tourist
 The resident artist
 The beach tourist
 The visitor with a purpose
reflecting the unique tourism environment (Fiorelli 1989) and the diversity of motivations for visiting
the city.
What is notable in the case of Venice is the dominance of excursionists (83.1%) in comparison to
tourists (16.9%) (van der Borg et al. 1996) which exhibits a very even pattern of distribution
throughout the year. In the first quarter (January – March) 14% of visitors arrive followed by 30%
(April – June), 32% (July – September) and 24% (October – December). The destination’s accessibility
has also been increased with the recent advent of low-cost airlines in Europe, following the
liberalisation of air transport regulations (Mason 2000), with the growth in leisure travel noted in
Chapter Three. Venice’s tourist market is comprised of 26.3% of arrivals from within Italy, 36% from

5. Europe, 17.7% from the USA, 11.1% from Japan and 8.8% from other countries/regions. The social
impact of the existing patterns of demand led van der Borg et al. (1996: 314) to calculate the
visitor/resident (host) ratio for Venice and a number of other European heritage cities. In Venice’s
historical centre, a ratio of 89.4:1 existed while for the wider Venice municipality this dropped to
27.6:1. This level of visitor pressure reflects the scale of the problem facing Venice (see Costa 1990),
with only Bruges recording a level of 36:1, in excess of Venice’s municipality. Both van der Borg et al.
(1996) and Jansen-Verbeke and Lievois (1999) refer to the term ‘touristification’ of the urban area,
since at key points / attractions in the city, major pressure points exist where locals are greatly
outnumbered by tourists and excursionists. In fact, Venice has constructed a number of hotels in the
suburbs to host commuting tourists (van der Borg 1991) as one way of spreading ‘tourist pressure’.
While the demand and supply of urban tourism in Venice is extensively documented by van der Borg
(1991), and van der Borg and Costa (1993), it is Canestrelli and Costa's (1991) attempt to calculate the
carrying capacity using a mathematical model - linear programming - which offers a number of insights
into the carrying capacity of Venice as a tourist destination.
Venice's Carrying Capacity
To assess the carrying capacity of the historic centre of Venice, Canestrelli and Costa (1991)
established:
• the historic centre of Venice comprises 700ha, with buildings protected from alterations by
government legislation;
• the resident population and extent of daily commuting into and out of the city;
• the optimal use level of the destination using a range of variables such as supporting facilities
(e.g. hotels, restaurants and parking spaces) and those variables describing the nature of the
users (e.g. categories of tourist);
• the local tourist-dependant and non-tourist dependant population in the locality and the
theoretical relationship which exists between tourists and these two sub-groups. Each group
also seeks to maximise their own position. For example, the tourist-dependant population will
seek to push the tourist carrying capacity up as they derive economic benefits from visitor

6. spending, but residents not dependent on tourism are likely to try and minimise the number of
visitors to reduce the costs of tourism.
Using a linear programming technique (see Canestrelli and Costa 1991 for full details of the
mathematical model and its application), the optimal growth of Venice as a tourist destination was
explored. According to Canestrelli and Costa (1991) the optimal carrying capacity for the historic city
of Venice would be to admit 9780 tourists who use hotel accommodation, 1460 tourists staying in non-
hotel accommodation and 10,857 day trippers on a daily basis. One important consideration is that
tourism demand is seasonal, although less so for urban destinations with their all year round attractions.
Nevertheless, if the 4.1 million day trippers who visit Venice were evenly spread this would still
amount to 11,233 trippers a day. In fact research has estimated that an average of 37,500 day trippers a
day visit Venice in August. Canestrelli and Costa (1991) argue that a ceiling of 25,000 visitors a day is
the maximum carrying capacity for Venice. This has important implications for the environment and
its long term preservation if the carrying capacity is being exceeded. Obviously, the ecological and
economic carrying capacity are likely to have slightly different values, but the 25,000 threshold
provides an indication of the scale of tourism that is desirable in an ideal world. Yet the reality of the
situation is very different: van der Borg and Costa (1993) observe that in 1987, on 156 days a year this
number was exceeded. On 22 occasions 40,000 visitors a day visited Venice and on 6 days the visitor
numbers exceeded 60,000. So what are the implications for the future?
According to a variety of tourism forecasts produced by van der Borg (1992) for the year 2000, the
critical threshold of 25,000 visitors will be exceeded on 216 days and on 7 days the visitor numbers
will exceed 100,000 if the current growth rate in arrivals continues. In fact when 100,000 visitors fill
the city, the local police close the bridge connecting the historic centre with the mainland for safety
reasons. But the large volume of visitors which descend on Venice each year not only exceeds the
desirable limits of tourism for the city, but also poses a range of social and economic problems for
planners. As van der Borg (1992: 52) observes
the negative external effects connected with the overloading of the carrying capacity are
rapidly increasing, frustrating the centre's economy and society ... excursionism [day tripping]

7. is becoming increasingly important, while residential tourism is losing relevance for the local
tourism market ... [and] ... the local benefits are diminishing. Tourism is becoming
increasingly ineffective for Venice.
Thus, the negative impact of tourism on the historic centre of Venice is now resulting in a self-
enforcing decline as excursionists, who contribute less to the local tourism economy than staying
visitors (Glasson et al. 1995: 113), and supplant the staying market as it becomes less attractive to stay
in the city. Ironically, changing the attitude of the city's tourism policy-makers is difficult: it is heavily
influenced by the pro-tourism lobby while hotel owners have sought to get the city council to restrict
the booming eastern European day trip market which contributes little to the tourism economy. A
number of positive measures have been enacted to address the saturation of the historic city by day
visitors including denying access to the city by unauthorised tour coaches via the main coach terminal.
Even so, the city continues to promote the destination thereby alienating the local population. One also
has to recognise the environmental processes which affect both the local and tourist population, namely
flooding. Flooding in Venice now means that St Mark’s Square, an icon for visitors, floods 40-60 times
a year compared to 4-6 times a year at the beginning of the twentieth century. As a result, tourism has
to be balanced with measures of environmental protection and management (Nagy 1999). A range of
positive steps are needed to provide a more rational basis for the future development and promotion of
tourism in the new millennium (see van der Borg 1992; Glasson et al. 1995 for more details). Glasson
et al. (1995: 116) summarise the problem of seeking to manage visitors and their environmental impact
in Venice:
… every city must be kept as accessible as possible for some specific
categories of users, such as inhabitants, visitors to offices and firms located in
the city, and commuters studying or working in the city. At the same time, the
art city needs to be kept as inaccessible as possible to some other user
categories (the excursionist / day-trippers in particular) (Glasson et al. 1995 :
116).
What the example of Venice shows is that while tangible economic benefits accrue to the city, the
social and environmental costs are very substantial. Montanari and Muscari (1995) argued that the
Venice water transport plays a major role in tourism within the city which can be used to manage

8. visitors, while the city needed to plan to separate the access, circulation and exit of the resident /
commuting population and tourists.
Clearly, Venice is a small historic city under siege from a new marauding army in the early twenty-
first century: the tourist and excursionist. In this case, tourism has not been a stimulus for urban
growth, but has actually contributed to urban decline as residents have continued to leave. The
excessive numbers of day-trippers have also led to a deterioration in the quality of the tourist
experience. This case study is significant in that it highlights the prevailing problems affecting many
historic cities around the world, especially those in Europe. But it takes political will to embark on a
decision-making process which will address the pressures posed by tourism in Venice.
The carrying capacity of any tourist city needs to be carefully examined and if quantitative techniques,
such as linear programming, help to establish an independent and authoritative basis for future
planning, then it is a useful starting point in helping to reach a symbiotic balance between tourism and
the urban environment. Otherwise a situation may develop which is characterised by conflict. The
management of the environment of tourist cities is equally as important as in sensitive rural
environments even though urban areas have attracted less attention among researchers.