5. Complex Complicated
Probe Sense
Sense Analyse
Respond Respond
Emergent Good Practices
Chaotic Simple
Act Sense
Sense Categorise
Respond Respond
Novel Best Practice
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6. What is simple?
Characteristics
• repeating patterns and consistent
events
• Clear root cause
• Obvious relationships between all,
clear existing answer
• Known knowledge
• Factual management
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7. What is chaotic?
Characteristics
• great turbulence
• no clear cause and effect, so no good
answer research
• Unknown
• many decisions to make, no time to
think
• Great tensions
• Pattern based leadership
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8. What is complex?
Characteristics
• flow and unpredictability
• No exact answers but instructive
emerging models
• No knowing the unknown
• A lot of ideas in competition
• a need for creative and innovative
approach
• Model based leadership
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9. What is complicated?
Characteristics
• expert diagnosis required
• relationship of cause and effect
detectable but not immediately
obvious to everyone, just more
than one answer possible
• Factual management
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10. Complex Complicated
Probe Sense
Sense Analyse
Respond Respond
then
then here
here Good Practices
Emergent
Chaotic then Simple
here Goal
Act Sense
Sense Start Categorise
Respond Respond
here
Novel Best Practice
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11. Cynefin process
Simple
Complicated Chaos
Like the « wheel of
Complex life », transition is
moving from one step
to another.
Your job as a coach is
to make it « roll »
Get the Place...4 improvers
12. Thanks !
Pierre E. Neis, pierreneis@gmail.com – Tel +352 / 661 SCRUMS
Get the Place...4 improvers