Read how PerformanceG2 and IBM Cognos implemented a Cognos BI solution for client Clark County that helped them generate over $5 million in revenue.

1. Client Case Study
C L A R K COUNTY NEVADA
Incorporating the greater Las Vegas area, Clark County Nevada
is the nation’s 15th largest county. The county government
comprises more than 55 departments that provide a variety of
services to its 2 million residents and more than 40 million
annual visitors.
The Clark County Department of Family Services (DFS) provides child protective, foster care and
adoption services. Essential to this mission is effective case management, tracking and reporting to
ensure maximum benefit to this vulnerable segment of society. Clark County’s legacy tracking and
reporting was not up to the task.
After an extensive review of available technology, Clark County ultimately chose IBM Cognos and
PerformanceG2 to design, develop and implement a long-term solution to its data management and
reporting needs.
CHALLENGE
• Streamline current time-consuming, error-prone data entry processes
• Eliminate process flow bottlenecks and improve performance linked to federal funding
• Quickly and accurately track and monitor compliance with new state and federal regulations
• Provide accurate reports on performance to outside agencies and the public
SOLUTION
• Development of a data warehouse that optimized Clark County’s information for reporting and
business analytics
• Elimination of redundant, hand-keyed spreadsheets -- creating a single “version of the truth” in case
management reporting
• Reduction of bottlenecks in case management, improvement in staff efficiency and better case
management reporting
• Reduction of report development time by more than 50%, providing cost savings in time for a
department that runs thousands of ad hoc and scheduled reports annually
“PerformanceG2’s implementation of a data warehouse and IBM Cognos business intelligence
solution helped Clark County’s Department of Family Services gain better insight into case
management, helping us re-coup $5 million in funding. We highly recommend PerformanceG2 for all
Cognos solutions!”
- Lori Higdon, Clark County Nevada
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