3. A vision of travel in 2020
• See products and choose
to pay for what you value
• Your order is your
shopping basket
• Offer based on your
preferences
• Accept offer from a
preferred partner…
4. A vision of travel in 2020
• Visas and
immigration all
electronic and
confirmed before
you depart
• Only one “token”
for the entire
journey
• And no check-in …
5. A vision of travel in 2020
• Security is fast and hassle-free, common bag drop
• Minutes from curb to airside… consistently
• Single token used for final check at gate
• Only one biometric identity check upon arrival …
6. A vision of travel in 2020
• Easy to ask for
real time updates
• Ability to push
information
• Anticipate and
recover
• Real time bag
tracking…with
permanent tag
7. A vision of travel in 2020
• The hotel knows you are delayed
• Your bag will go straight to next
cruise stop
• The car rental is already aware of
your flight change…
8. A road map to prepare for tomorrow’s passenger
Five goals towards sustainable air transport and better service
Goal 1 Goal 2 Goal 3 Goal 4 Goal 5
Airline products
can be sold
through all
channels,
identifying
customers, and
personalizing
offers and
prices.
Passenger data
is provided by
passengers and
validated by
Governments
Passengers can
access real-time
information
relating to
operational
information on
flight status, wait
times and bags
on any device in
any location
The consumer
ground
experience is
hassle free
Seamless end to
end customer
journey through
interoperability
of travel partners
Rail
Car
Bus
Hotel
New Distribution
Capability (NDC)
Reso 787
Pre travel
screening
Real time travel
data access
Hassle free
ground
experience
Interoperability
