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Social Media
                                      Orange Group
                                         march 2012




some rights reserved - cc 2012
orange.com
Social Media                                                                                                                                              &


            Orange Group
            likers and followers                                                                                               Orange Corporate - Facebook
                                                                                                                                                                                                   France:
                                                                                                                       Orange page: 193 398 likers                                                   +23%
                                                                                                                                                                                                      vs fev 12

    Orange Worldwide likers                                              Orange Worldwide followers
                        3 89 6 294                                                59 7 000                                                                         26,5%                  Poland

                                                                                                                               Other countries     43,5%
                                                                                                                                                                           8,7%       France
                                                            Orange Polska
                                                                                                                                                                         8,6%
                                                               Likers : 538 068              Orange Corporate
         Orange France                                         Followers : 455                 Likers : 193 398                                              5,4% 7,4%          Tunisia
            Likers : 402 428                                                                   Followers : 7 858       source: socialbakers                USA     UK                              march 2012


                                                                                                                               Orange Corporate - Twitter
                                                                                                                                                                                                    @orange
                                                                                                                       @orange: 7 858 followers                                                      +14%
                                                                                                                                                                                                      vs fev 12

                                                                                                                                               Other countries

                                                                                                                                                 USA
                                                                                                                                                     3%
                                                                                                                                                          13%
                                                                                                                              Dominican Republic
                                                                                                                                                    4%
                                                                                                Orange Jordan                             Spain

                                                                                                   Likers : 179 790
                                                                                                                                                   4%
                                                                                                                                                                         41%              UK

                                                                                                   Followers : 2 630
                                                                                                                                                        34%
                                                                                                                                               France
Orange Dominicana                                                                                                       source: Twitter                                                            march 2012
 Likers : 189 262
 Followers : 46 812                                                                                                            Orange Corporate - engaging posts

                                                                                                                                     Orange commercialisera le nouvel iPad le 16 Mars
                                                                                                                                          http://oran.ge/Au2jPw #ipad #newipadl



                                                  Orange Tunisia
                                                    Likers : 390 576
                                                    Followers : 16 744                                                          Linkin Park will be at the Orange Warsaw Festival on June 9
                                                                                                                               at the Pepsi Arena during the first day of the festival. Enjoy ! :)



 source: socialbakers                                                                                 march 2012        source: socialbakers                                                       march 2012



                         some rights reserved - cc 2012
                         orange.com
Social Media                                                                                                                                                                                                           &

             Twitter international telco                                            blog live orange                                                                         blog live orange
             engagement evolution                                                   visits over march                                    March
                                                                                                                                              3rd
                                                                                                                                                                             popular articles
                                                                                                                                         2848 visits                                        113 articles
  #1          FRA            @Orange                     81,8                                   boxing match
                             7 858 followers                              3000             Klitschko vs Mormeck



  #2          UK                 O2                      77,6             2400                                                                                 585 tweets      239 shares    157 shares     27 gplus          15 comts        2 Pinit!
                             71 938 followers                                                                                             visits/day                                            in
                                                                          1800

  #3         USA                 ATT                     75,5                                                                                                               Klitschko vs Mormeck le compte à rebours a commencé !
                             125 706 followers                            1200
                                                                                                                                                                  2328



  #4          FRA                SFR_Groupe              58,7             600                                                                                                        TVcheckers, il faut voter ! Qui remportera les premiers trophées
                             7 234 followers                                                                                                                                    26
                                                                                                                                                                                         de la social TV en France ? C’est à vous de décider !
                                                                             0

  #5          UK                 Vodafone_Group          39,7
                                                                                 1-Mar    5-Mar     10-Mar        15-Mar    20-Mar   25-Mar       30-Mar
                             104 449 followers                                                                                                                              235 Siedem aplikacji, które zrewolucjonizują Twoją wiosnę!
                                                                                                                                                                                  les 7 appli qui vont révolutionner votre printemps !


source: Tweet level by Edelman                           march 2012     source: Google Analytics                                              march 2012     source: Google Analytics                                                        march 2012



                                                                                   Orange event with Tweetreach
                                                                                   tweetreach «#MWC12 and Orange»
                                                                                                                                                                                                                                 1003
                                                                                                                                                                                                                                  tweets
                                                                      total people reached* with the search
split of tweet type
                                       @replies                          «#mwc12 and Orange» : 953 603                                 top 5 twitterers over 558 based on the impressions***
over 5 days
                                                  2%                            558 tweeterers**
                                                                                                                                @orange 290 207 people reached

                                                                                                                             @ygourven 239 742 people reached
                                                                                                                                                                                                                       *reach is the total number of unique
                                                                                                                                                                                                                        Twitter users who received tweets
                     retweets         46%               52%           regular tweets                                       @thedroidguy                         239 652 people reached                                     **a tweeterer is a Twitter user
                                                                                                                                                                                                                         ***each receipt of a tweet is called
                                                                                                                                                                                                                                   an impression
                                                                                                                            @CNETNews                      131 309 people reached


                                                                                                                                @lesanto                   117 757 people reached




source: Tweetreach                                                                                                                                                                                                                           march 2012




                                 some rights reserved - cc 2012
                                 orange.com
Social Media                                                                                                                                         glossary

          engagement                                           TweetLevel                                    TweetReach                                       TwitterCounter
          rate




      Measures the interactions                        TweetLevel is measurement                             Measures how your                                 Provides the follower's
         (likes and comments)                               tool. It calculates an                       messages impact the Twitter                         evolution from one account
    compared to total posts and                         influence score on Twitter                       conversation about the brand
                   fans                                taking into account interac-                                or product
    It does not take into account                           tions, people, lists...
       facebook polls and shares




    http://www.socialbakers.com                       http://tweetlevel.edelman.com/                        http://tweetreach.com/                          http://twittercounter.com/




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sa/3.0/ or send a letter to Creative Commons, 543 Howard Street, 5th Floor, San Francisco, California, 94105, USA.

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                  some rights reserved - cc 2012
                  orange.com

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[EN] Orange Social Media Dashboard - March 2012

  • 1. Social Media Orange Group march 2012 some rights reserved - cc 2012 orange.com
  • 2. Social Media & Orange Group likers and followers Orange Corporate - Facebook France: Orange page: 193 398 likers +23% vs fev 12 Orange Worldwide likers Orange Worldwide followers 3 89 6 294 59 7 000 26,5% Poland Other countries 43,5% 8,7% France Orange Polska 8,6% Likers : 538 068 Orange Corporate Orange France Followers : 455 Likers : 193 398 5,4% 7,4% Tunisia Likers : 402 428 Followers : 7 858 source: socialbakers USA UK march 2012 Orange Corporate - Twitter @orange @orange: 7 858 followers +14% vs fev 12 Other countries USA 3% 13% Dominican Republic 4% Orange Jordan Spain Likers : 179 790 4% 41% UK Followers : 2 630 34% France Orange Dominicana source: Twitter march 2012 Likers : 189 262 Followers : 46 812 Orange Corporate - engaging posts Orange commercialisera le nouvel iPad le 16 Mars http://oran.ge/Au2jPw #ipad #newipadl Orange Tunisia Likers : 390 576 Followers : 16 744 Linkin Park will be at the Orange Warsaw Festival on June 9 at the Pepsi Arena during the first day of the festival. Enjoy ! :) source: socialbakers march 2012 source: socialbakers march 2012 some rights reserved - cc 2012 orange.com
  • 3. Social Media & Twitter international telco blog live orange blog live orange engagement evolution visits over march March 3rd popular articles 2848 visits 113 articles #1 FRA @Orange 81,8 boxing match 7 858 followers 3000 Klitschko vs Mormeck #2 UK O2 77,6 2400 585 tweets 239 shares 157 shares 27 gplus 15 comts 2 Pinit! 71 938 followers visits/day in 1800 #3 USA ATT 75,5 Klitschko vs Mormeck le compte à rebours a commencé ! 125 706 followers 1200 2328 #4 FRA SFR_Groupe 58,7 600 TVcheckers, il faut voter ! Qui remportera les premiers trophées 7 234 followers 26 de la social TV en France ? C’est à vous de décider ! 0 #5 UK Vodafone_Group 39,7 1-Mar 5-Mar 10-Mar 15-Mar 20-Mar 25-Mar 30-Mar 104 449 followers 235 Siedem aplikacji, które zrewolucjonizują Twoją wiosnę! les 7 appli qui vont révolutionner votre printemps ! source: Tweet level by Edelman march 2012 source: Google Analytics march 2012 source: Google Analytics march 2012 Orange event with Tweetreach tweetreach «#MWC12 and Orange» 1003 tweets total people reached* with the search split of tweet type @replies «#mwc12 and Orange» : 953 603 top 5 twitterers over 558 based on the impressions*** over 5 days 2% 558 tweeterers** @orange 290 207 people reached @ygourven 239 742 people reached *reach is the total number of unique Twitter users who received tweets retweets 46% 52% regular tweets @thedroidguy 239 652 people reached **a tweeterer is a Twitter user ***each receipt of a tweet is called an impression @CNETNews 131 309 people reached @lesanto 117 757 people reached source: Tweetreach march 2012 some rights reserved - cc 2012 orange.com
  • 4. Social Media glossary engagement TweetLevel TweetReach TwitterCounter rate Measures the interactions TweetLevel is measurement Measures how your Provides the follower's (likes and comments) tool. It calculates an messages impact the Twitter evolution from one account compared to total posts and influence score on Twitter conversation about the brand fans taking into account interac- or product It does not take into account tions, people, lists... facebook polls and shares http://www.socialbakers.com http://tweetlevel.edelman.com/ http://tweetreach.com/ http://twittercounter.com/ This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc sa/3.0/ or send a letter to Creative Commons, 543 Howard Street, 5th Floor, San Francisco, California, 94105, USA. You are allowed to use one or all the slides/images contained within this presentation provided you quote the author and the source of this information (http://orange.com) ) You are also welcome to recommend this website to your friends and colleagues and to invite them to register to our free newsletter (http://orange.com) some rights reserved - cc 2012 orange.com