Key things you need to know on consumer confidence, media consumption, key behavioural, tech, e-wallet & esports trends in Malaysia. www.oppotus.com

1. 1
MALAYSIANS ON MALAYSIA
4Q 2 0 2 0
ESSEN TIAL IN SIGH TS IN TO C ON FID EN C E,
BEH AVIOU R AL, TEC H & E - WALLET TR EN D S IN MALAYSIA

2. 2
MALAYSIA IN CMCO AS
NEW DAILY COVID-19
CASES RISING
WELCOME TO
MALAYSIANS
ON MALAYSIA
Our Malaysians on Malaysia study is
set to understand the trend and
sentiments that has happened thus
far. Since its inception in 2018, this
study has consistently reported on
insights and sentiments amongst
Malaysians.
Just as things were on track to going
back to normal, Malaysia saw
increasing new COVID-19 daily cases
which prompted implementation of
CMCO by the Government, which
dampened Malaysian confidence. In
spite of this, our current economy and
spend on major purchases indices
recorded an uplift.
MALAYSIANS FEELING
BLEAK WITH PROSPECTS
OF LOOMING MCO
As always, we continue to also cover
interesting topics like tech trends, e-
wallet insights and other key stats.
If you like to dig deeper into the
numbers, please do reach out to us on
theteam@oppotus.com
MALAYSIANS OPTIMISM
WANING SLIGHTLY
With Malaysia seeing a drawn-out
movement control period since Q1’20,
Malaysians’ perception of their
finances in the next 12 months is on a
slight downtrend, albeit still positive.
In light of the rising positive cases,
there have been murmurs and calls
across the country for another
possible lockdown the likes of the first
MCO towards the end 0f Q4.
E-WALLET USAGE IS ON A
STEADY UPTREND
With the movement towards a more
digitalized society coupled with
initiatives by the Malaysian
Governments, usage of e-wallets
continue to see steady uptrend in
usage by Malaysians.

3. 4
o Just as the country is opening up and business
(even tourism sector) getting back to their usual
activities, the country see a rise in COVID-19 daily
cases towards the end of Q4’2020.
o Given year-end holiday season, Malaysians are
seen to be up and about which have contributed to
the rise of COVID-19 daily cases during this period.
o And just as our MYCI see an uplift in Q3, our MYCI
see a decline in Q4 (drop 3 points) as Malaysians
are starting to feel the coming of COVID-19 Wave 2
and talks about the possibility of another lockdown
also take its toll on consumers’ confidence.
100
MALAYSIA CONFIDENCE INDEX (MYCI)
118
109 111 110
125
117
126
101
106 109 106
Q2'18 Q3'18 Q4'18 Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20 Q4'20
Source: Oppotus 4Q2020

4. 5
o With so much uncertainties
ahead, Malaysians’ confidence
on key MYCI components see
some decline.
o While decline is seen on
confidence towards personal
financial well-being, Malaysians
are still feeling hopeful that their
financial well-being will not be
affected as much.
o As restrictions such as dining-
out, car passengers limitation
loosen up, our current state of
economy see an uplift (+14pts).
o At the same time, Malaysians
also seen to take the opportunity
of the year-end holiday season
coupled with major sales event
from e-commerce sites to spend
leading to an uplift on major
purchases index.
o However, despite this
positiveness, they remain
negative towards the country
economy in the near future.
MALAYSIA CONFIDENCE INDEX (MYCI) COMPONENTS
Current state of financial well-being
126
106
113
133
152
139
147
129
116
145
135
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
Financial well-being next 12mths
142 140
129
136
149 155
143
153
145 145141
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
Good time for major purchases
67
78
90 90
99 93
111
73
95 96 98
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
State of economy now vs. last year
93 95
105
91
109
98
114
63
80
69
83
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
State of economy next 12mths
161
125
115
98
119
100
116
87 92 91 84
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
Source: Oppotus 4Q2020

5. 6
CURRENT FINANCIAL WELL-BEING
o Just as things (COVID-19
control measures) are starting to
loosen up, there have been talks
on the possibility of another
lockdown towards the end of Q4
given the increasing daily
COVID-19 cases.
o Given the uncertainties,
Malaysians’ confidence towards
their current financial well-being
sees decline in Q4 – more so
among the lower M40 segments
152
142
123
108
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
Current state of financial well-being
126
106
113
133
152
139
147
129
116
145
135
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
125
145
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
Source: Oppotus 4Q2020

6. 7
OUTLOOK ON FINANCIAL WELL-BEING NEXT 12 MONTHS
o ...and the effect is spilling into
their confidence as well over the
next 12 months
o And it is the upper M40 and T20
group that is being less positive,
now vs last quarter, about their
financial outlook in the coming
year
o Despite the decline in index,
Malaysians remain hopeful that
their financial well-being will not
be affected much.
149
163
147
107
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
Financial well-being next 12 months
142 140
129
136
149
155
143
153
145 145 141
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
132
145
158
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
Source: Oppotus 4Q2020

7. 8
SPEND ON MAJOR PURCHASES
o A rebound is seen on spend on
major purchases in Q4 – though
index still hovering just below
the 100-point mark.
o With year-end holiday season
coupled with major e-commerce
sales in Q4, Malaysians are
seen to be taking the opportunity
to spend – especially among
upper M40 and T20
108
97
98
91
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
Good time for major purchases
67
78
90 90
99
93
111
73
95 96 98
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
85
110
116
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
Source: Oppotus 4Q2020

8. 9
CURRENT STATE OF ECONOMY
o With restrictions such as dining
out, limit on car passengers
easing where people can move
around freely, our current state
of economy index is recording
an uplift again in Q4 (+14pts).
o With people being able to move
around to perform their daily
activities, it is a good sign for the
country’s economy for potential
recovery.
o And this is reflective across all
locations and income levels.
96
62
68
112
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
State of economy now vs. last year
93 95
105
91
109
98
114
63
80
69
83
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
75
92
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
Source: Oppotus 4Q2020

9. 1 0
STATE OF ECONOMY NEXT 12 MONTHS
o However, with COVID-19 daily
cases still rising and talk on
possible lockdown again,
Malaysians remain bleak on the
country’s economy in the next 12
months.
92
113
74
79
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
State of economy next 12 months
93 95
105
91
109
98
114
87
92 91
84
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
71
101
98
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20 4Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
Source: Oppotus 4Q2020

10. 1 1
Hugely affect
Quite a lot affect
Somewhat affect
Slightly affect
Wouldn't affect at all
o Just as things are getting better
in Q3, Malaysians are feeling the
impact of COVID-19 on the
economy and subsequently their
financials again towards end of
Q4.
o With talks about the possibility of
another lockdown, many are
feeling worried that this time the
impact towards their financial-
well being will not much harder
to recover from.
o Malaysians are now saying it
would take them at least 16mths
on average (vs less than 12
mths during Wave 1 of MCO) to
see recovery on their finances.
COVID-19 FOCUS:
IMPACT ON FINANCIAL WELL-BEING
26
6 5
47
36
17
27
19
30
49
40
7
22 29 24
6 3
1Q20 2Q20 3Q20 4Q20
Within a month
1 to 3 months
3 to 6 months
6 to 12 months
1 to 2 years
More than 2 years
Not sure
13
20
33
28
3 3 8
20
37
22
6
7 2 9
27
38
13
9
73
Impact on financial well-being %
How long will your financial well-being take to recover? %
16.1
11.1
AVERAGE
RECOVERY
PERIOD (MTH)
10.4
*Not
asked in
1Q20
Source: Oppotus 4Q2020
42
19
32

11. 1 2
NOTABLE ACTIVITIES PAST 3 MONTHS
Travel, %
Domestic travel
(within Malaysia)
International travel
(outside Malaysia)
Eating OOH, %
Purchase meal
takeaway from
convenience
stores/petrol marts
Having a meal at
convenience
stores/petrol
marts
Used wearables
(e.g smart watch,
smart shoes,
health, etc.)
Wearables, %
Making payments
through e-wallet
(digital wallet)
E-wallet, %
12
22 15 22 27
38
63 49 60 56
3Q18 2Q19 4Q 2Q20 4Q
12
2120171315
29
232124
16
2Q18 2Q19 4Q 2Q20 4Q
29
40
26
4847465037
6
3439
2Q18 1Q19 3Q 1Q20 4Q
15
18
1115181717
7
0 1 1
2Q18 1Q19 3Q 1Q20 4Q
46
57
3226
61665863
37
4652
2Q18 2Q19 4Q 2Q20 4Q
40
61
30
56
22
38
2531
20
3030
2Q18 2Q19 4Q 2Q20 4Q
Source: Oppotus 4Q2020
Online activities, %
Making online purchases
from e-commerce sites
(e.g. Shopee, Lazada)
Purchased
insurance products
online (e.g. car, fire,
etc.)
Apply for banking
products online (e.g.
credit card, loans,
etc.)
11
22
14 9 8 1010 6 6 7 9
2Q18 4Q 2Q19 4Q 2Q20 4Q
14
29
1614101013
4
16
1010
2Q18 2Q19 4Q 2Q20 4Q
21
39 36 35 31
49 48 46 53
4Q18 2Q19 4Q 2Q20 4Q
Making purchases
from live streaming
(e.g. fb live, etc.)
18 15
3Q20 4Q20
Play online games
(ALL devices)
18 17
3Q20 4Q20

12. 1 3
E-WALLET LANDSCAPE IN MALAYSIA
2017/8 2020
2019
JAN’17 SEPT APR
2018
NOV DEC JAN’18 MAR APR JULY AUG
MAY
NOV
MAY MAR JAN DEC
OCT
OCT AUG JULY
DEC
E X I T
MAR JAN
AUG JUN
OCT
Source: Oppotus 4Q2020

13. 1 4
E-WALLET USAGE
12
22
15
22
27
38
62
49
60
56
3Q18 4Q 1Q19 2Q 3Q 4Q 1Q20 2Q 3Q 4Q
Used e-wallet in last 3 months? Yes, %
e-Tunai Rakyat Campaign
15 Jan-14 Mar 2020 (RM30)
On average, how many e-wallets
do you use?
1.9
2.6
3.3
2.6
3.0
1.3
2.8
2.3
2.1
0.0
1.0
2.0
3.0
4.0
5.0
4Q18 1Q19 2Q 3Q 4Q 1Q20 2Q 3Q 4Q
e-Penjana Campaign
31 Jul-30 Sep 2020 (RM50)
Source: Oppotus 4Q2020

14. 1 5
Generation %
E-WALLET USAGE – BY AGE & INCOME
Monthly Household
Income %
17
28
14
1
22
46
31
13
67 70
57
21
55
62
40
12
71
60 59
43
61 65
50
29
0
50
100
Gen Z (18-24 yrs) Gen Y (25-39 yrs) Gen X (40-54 yrs) Baby Boomer (55-65
yrs)
18 17
23
27
40 40
56
66 69
42
58 62
55
73
67
57 57 54
0
50
100
RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above
1H19 2H19 1Q2020 2Q 3Q 4Q
Source: Oppotus 4Q2020

15. 1 6
8
3
8
6
2
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20
E-WALLET USAGE – BY BRAND
%
30
42 41
72
79
81
61
79
56
74
66
44
34
37
26
12
27
35
40
52
20
34 35
24
17
18
26
35 32
28
38
18
29
55
21
25
9
17
9 8
22
20
13 12
8
11
8 9
0
20
40
60
80
100
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20
Top 6 e-wallets used
Source: Oppotus 4Q2020

16. 1 9
1Q, 2Q, 3Q, 4Q19, 1Q20, 2Q20, 3Q20
WHERE ARE E-WALLETS BEING USED?
60
49
44
39
19
16
10 8 6
0 0 0
0
20
40
60
80
100
F&B
Food
Delivery
Movie
Tickets
CVS
Groceries
Bill
payment
Mobile
Reload
Gaming Transportation Hotels
Petrol
Flight
Tickets
4Q20
Source: Oppotus 4Q2020

17. 3 0
7
51 53
59
39
44
59
64
45 49
61 64
2Q18 4Q 2Q19 4Q 2Q20 4Q
10
56 54 57
39
53
70 72
64
70 68 65
2Q18 4Q 2Q19 4Q 2Q20 4Q
9
61
68
60
73
85
79 76 74 74
67
3Q18 1Q19 3Q19 4Q 1Q20 3Q 4Q
8
41 40
56
27
42
56
61
51 52
60 56
2Q18 4Q 2Q19 4Q 2Q20 4Q
7
50 51 47
27
44
51
57
45 49
60
51
2Q18 4Q 2Q19 4Q 2Q20 4Q
TECH TRENDS
16
75
64
51
56 57
66
75
62 66
74
0
25
50
75
100
2Q18 4Q 2Q19 4Q 2Q20 4Q
Cryptocurrency
(e.g. Bitcoin, Ethereum, etc.)
FinTech Esports
Blockchain
%
10
60
66 63 61 61
69
75
58
72 73 70
0
25
50
75
100
2Q18 4Q 2Q19 4Q 2Q20 4Q
Virtual Reality (VR) Artificial Intelligence (AI) Augmented Reality (AR)
%
Source: Oppotus 4Q2020

18. 3 1
35
28
22
30
23
26
14
39 38
31
0
10
20
30
40
50
3Q18 4Q18 1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20
OWN ANY CRYPTOCURRENCY?
Yes, %
Source: Oppotus 4Q2020

19. 3 2
19
13
4 4
2 1 0 0
0
10
20
30
40
50
TYPES OF CRYPTOCURRENCY OWNED
Bitcoin Bitcoin Cash Litecoin Dash Ripple
NEO
Ethereum NEM
%
1Q, 2Q, 3Q, 4Q19, 1Q, 2Q, 3Q20 4Q20
Source: Oppotus 4Q2020

20. 3 4
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