Oppotus - Malaysians on Malaysia 3Q2022

1
MALAYSIANS
ON MALAYSIA
ESSENTIAL INSIGHTS INTO CONSUMER CONFIDENCE,
BEHAVIOURAL, TECH & E-WALLET TRENDS IN MALAYSIA
3Q 2022

2
OUR MYCI IS AT A HIGH
SINCE COVID-19
WELCOME TO
MALAYSIANS
ON MALAYSIA
Our Malaysians on Malaysia study is
set to understand current trends and
pulse of the Nation in the market.
Since its inception in 2018, this study
has consistently reported on insights
and sentiments amongst Malaysians.
The announcement on non-mandatory
for mask wearing at selected indoor
areas, coupled with further relaxations
for international traveling, our MYCI
hits an all-time high of 120-points
since COVID-19 landed on our shores
two years ago.
As always, we continue to also cover
interesting topics like tech trends,
crypto insights and other key stats.
If you like to dig deeper into the
numbers, please do reach out to us at
theteam@oppotus.com
USAGE OF E-WALLET
DIPPED
After reaching a mass adoption level
in the last 4 quarters, usage of e-
wallet recorded a dip. Malaysians are
now less cautious with using
“touchless” these days, and there are
many easy and convenient payment
methods available for use too.
M’SIAN HAVE POSITIVE
FINANCIAL SENTIMENTS
As Malaysians seize to be back in the
working world, consumers’ confidence
with their future financial state rosed
with the index hitting almost 140-
points; Inline with the optimism, spend
on major purchases’ index also rosed
to an all-time high of 130-points
M’SIANS REMAIN SUBDUED
TOWARDS THE ECONOMY
Through our economy indices
recorded an uptick, Malaysians
remain skeptical about the future of
our economy given the weakening of
our ringgit, the increase of inflation
rate and talks of Budget 2023 looming
around (at time of data collection).
All components of our MYCI showing
signs of improvement suggesting that
many have expectations of better
things to come.

4
o With the recent announcement from the Malaysia
government that wearing of mask is no longer
mandatory in most indoor places, and further
relaxation with regards to international travelling,
our MYCI soars to a 120-point mark in 3Q’2022 –
highest since the COVID-19 pandemic two years
ago
o At the same time, job opportunities continue to soar
as Malaysia sees an all-time low unemployment
rate at 3.7% since the pandemic
o All these events have indeed uplift Malaysians
optimism – not only at an overall level but also
across all MYCI components
100
MALAYSIA CONFIDENCE INDEX (MYCI)
118
109 111 110
125
117
126
101
106 109 106
114
92
109
93
106 108
120
2Q18 3Q 4Q 1Q19 2Q 3Q 4Q 1Q20 2Q 3Q 4Q 1Q21 2Q 3Q 4Q 1Q22 2Q 3Q
Source: Oppotus 3Q2022

5
o After a year of hovering around
120+-points mark, Malaysians
confidence level towards their
future financial well-being rose
to almost 140-points mark in
3Q’2022 - as Malaysians seize
to be back in the working
environment (as unemployment
rate continues to decline)
o The optimism towards their
future financial well-being also
leads to Malaysians being more
willing to spend on major
purchases now as the index
rose to an all-time high at 130-
points since 2018 – coupled with
the recent Home fairs/expos
which further drive intent
o Inline with the hopeful-ness of
Malaysians on their well-being,
Malaysians are also confidence
about the country’s current state
of economy as the index rose to
be above the 100-points mark
o However, Malaysians remained
skeptical on the future state of
the country’s economy
MALAYSIA CONFIDENCE INDEX (MYCI) COMPONENTS
Current state of financial well-being
133
152
139
147
129
116
145
135
140
107
130134
143
131132
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
Financial well-being next 12mths
136
149
155
143
153
145
145
141
147
132
147
120128129
138
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
Good time for major purchases
90
99 93
111
73
95 96 98101
72
101
88
110
93
130
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
State of economy now vs. last year
91
109
98
114
63
80
69
83 87
71
79
58
77
100
108
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
State of economy next 12mths
98
119
100
116
87 92 91
84
99
77
86
63
72
88 90
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22

6
CURRENT FINANCIAL WELL-BEING
o Malaysians’ positive perceptions
towards their current state of
financial well-being remained
unchanged in 3Q’2020
Monthly Household Income
Location
Current state of financial well-being
133
152
139
147
129
116
145
135
140
107
130134
143
131 132
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
130
131
145
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
144
128
125
126
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
KL/PJ Penang JB Kuantan
*Kuantan was not included for 2Q2021

7
OUTLOOK ON FINANCIAL WELL-BEING NEXT 12 MONTHS
o With Malaysians seize to be
back in the working world,
Malaysians are hopeful that their
state of financial well-being will
be much better of in the next 12
months – more so among
consumers in Klang Valley
o The index rose to 138-points
mark after having hovering
around 120+-points mark for the
entire year of 2021
Location
Financial well-being next 12 months
136
149
155
143
153
145145141
147
132
147
120
128129
138
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
135
138
146
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
164
137
121
108
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22

8
SPEND ON MAJOR PURCHASES
o The optimism Malaysians have
with their future financial well-
being is reflected on their
willingness to spend on major
purchasers
o The index is making its mark
with an all-time high score at
130-points mark since 2018
o The recent Home expos around
town further drive intention to
make these major purchasers –
especially among the T20s
Location
Good time for major purchases
90
99
93
111
73
95 96 98 101
72
101
88
110
93
130
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
129
127
143
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
150
129
113
122
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22

9
CURRENT STATE OF ECONOMY
o Throughout the 2 years of
COVID-19 period, Malaysians’
confidence towards state of the
economy sees gradual
improvement since 1Q’2022 and
the index now rose to be above
100-point mark in 3Q’2022
o The recent announcement on
the non-mandatory of mask
wearing at some indoor areas
coupled with the further lifting of
international travel restrictions
have somehow boosted
Malaysians confidence that we
are finally moving ahead of the
pandemic
Location
State of economy now vs. last year
91
109
98
114
63
80
69
83 87
71
79
58
77
100
108
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
107
99
127
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
126
133
57
130
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22

10
STATE OF ECONOMY NEXT 12 MONTHS
o Despite the positive-ness
towards the current state of the
country’s economy, Malaysians,
however, remain skeptical on
the future of the economy in the
next 12-months
o With talks about budget looming
around, during data collection
period coupled with the
weakening of the ringgit and
increased inflation rate, may
have left Malaysians feeling
uncertain of what to expect
when it comes to the economy
side of things
Location
State of economy next 12 months
98
119
100
116
87
92 91
84
99
77
86
63
72
88 90
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
90
80
110
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
123
89
53
88
0
50
100
150
200
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22

11
NOTABLE ACTIVITIES PAST 3 MONTHS
Online Shopping, %
Making online purchases from e-commerce
sites (e.g. Shopee, Lazada)
39 36 35 31
49 48 46 53 57 60 56
37 45 36 32
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
Making purchases from live streaming
(e.g. FB live, etc.)
18 15
23 22 15 12 12
20 13
3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22
Apply for banking products online
(e.g. credit card, loans, etc.)
9 8 10 10 6 6 7 9 5 12 6 8 8 13 11
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
Online Banking & Insurance, %
Purchased insurance products online
(e.g. car, fire, etc.)
14 10 10 13
4
16 10 10 12 14 14 9 16 12 10
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
Online Gaming, % E-Wallet, %
18 17 22 22 16 10
22 16 14
3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22
Play online games
(ALL devices)
Making payments through e-wallet
(digital wallet)
15 22 27
38
63 49 60 56 67 54 66 67 68 66 55
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
Wearables, %
Used wearables (e.g. smart watch,
smart shoes, health, etc.)
17 13 15
29 23 21 24
16 17 22 24
44 35 30 28
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22

12
NOTABLE ACTIVITIES PAST 3 MONTHS (CONT.)
International travel
(outside Malaysia)
Having a meal at convenience
stores/petrol marts
Travel,
%
48 47 46 50
37
6
34 39
23
12
5
72
50 43 36
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
15 18 17 17
7 0 1 1 1 3 0 0 0
10 4
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
Domestic travel
(within Malaysia)
Purchase meal takeaway from
convenience stores/petrol marts
Eating OOH, %
49
37
51 58
30
3Q21 4Q21 1Q22 2Q22 3Q22
26 22
38
25 31 20 30 30 40 40
24 24 19 27 27
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
Food Delivery, %
Order food directly from merchant’s food
delivery app (e.g. McDonald’s, KFC, etc.)
Order food through third party food
delivery app (e.g. Grab, foodpanda, etc.)
26
61 66 58 63
37 46 52 65 56 51 55 56
44 46
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
38
11 12
40
24
3Q21 4Q21 1Q22 2Q22 3Q22

13
E-WALLET LANDSCAPE IN MALAYSIA
2017/8 2020
2019
JAN’17 SEPT APR
2018
NOV DEC JAN’18 MAR APR JULY AUG
MAY
JULY MAR JAN’19
OCT
DEC AUG
EXIT
JUN JAN’20
DEC AUG
NOV DEC
JUN JAN’21
2021
SEP
EXIT
OCT
NOV
DEC

14
15
22
27
38
62
49
60
56
67
54
66 67 68 66
55
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
E-WALLET USAGE
Used e-wallet in last 3 months? (Yes, %) On average, how many e-wallets do
you use?
e-Penjana Campaign
31 Jul-30 Sep 2020
(RM50)
Average monthly e-wallet spending
(2Q22, %)
e-Tunai Rakyat
Campaign
15 Jan-14 Mar 2020
(RM30)
2.6
3.3
2.6
3.0
1.3
2.8
2.3
2.1
2.3
3.0
3.5
5.6
4.6
3.9
3.1
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
403.51
298.86
151.13
172.29
259.98
244.59
100.00
200.00
300.00
400.00
500.00
2Q21 3Q21 4Q21 1Q22 2Q22 3Q22

15
PAYMENT METHOD ADOPTED FOR LAST 10 PHYSICAL
TRANSACTIONS
36
28
20
13
3
0
20
40
60
3Q22
Cash E-wallet Debit Card QRPay Credit Card
%

16
15
12
11
9
7
0
20
40
60
80
100
1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22
E-WALLET USAGE – BY BRAND
% Top 5 e-wallets used
73
37
36
33
28
0
20
40
60
80
100
1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22

19
WHERE ARE E-WALLETS BEING USED?
63
54
44
36
29 28
25 24
14
6 5 4 3
0
20
40
60
80
100
2Q, 3Q, 4Q20, 1Q, 2Q, 3Q, 4Q21, 1Q22 2Q22
Transportation
Groceries FnB CVS
Food
Delivery
Bill
Payments
Mobile
Reloads
Petrol
E-commerce
Purchase
Movie
Tickets
Hotels
Gaming
Flight
Tickets
%

30
TECH TRENDS
9
45 49
61 64
53
60
78 74 70 70 65
1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
12
64
70 68 65
60 59
74 77
72 72 70
1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
13
76 74 74
67
62
57
81
93
72
81 76
1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
8
51 52
60 56 53 52
68
61
70
62
66
1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
5
45 49
60
51 48
64
76
63
73
68
61
1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
12
62 66
74 73 72
67
84
78
86
81 78
0
25
50
75
100
1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
Cryptocurrency
(e.g. Bitcoin, Ethereum, etc.)
FinTech Esports
Blockchain
%
8
58
72 73 70
61
66
81 85
70
78
68
0
25
50
75
100
1Q20 3Q20 1Q21 3Q21 1Q22 3Q22
Virtual Reality (VR) Artificial Intelligence (AI) Augmented Reality (AR)
%
Non-fungible token (NFT)
8
47
56
77
85
72 70 68
1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22

31
OWN ANY CRYPTOCURRENCY?
35
28
22
30
23
26
14
39 38
31
33
41
39
20
34
25
37
0
10
20
30
40
50
60
3Q18 4Q18 1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22
Yes, %

32
TYPES OF CRYPTOCURRENCY OWNED
14
11 11
9 8 8
6 6 5 4
0
10
20
30
40
50
Bitcoin Bitcoin Cash Ethereum
Dash ENJ
Dogecoin NEM
2Q20, 3Q, 4Q, 1Q21, 2Q, 3Q, 4Q, 1Q22, 2Q 3Q22
NEO
Litecoin XRP
%

34
TOP PLATFORMS & EXCHANGES USED TO TRADE
CRYPTOCURRENCY
39
35
23
20
17 17
15 14
10 10 9
0
10
20
30
40
50
Local
Bitcoin
Bitpanda Kraken
eToro Paybis
Huobi Coinmama
3Q21, 4Q, 1Q22, 2Q 3Q22
Sinergy
Luno MX
Exchange
Tokenize
%

35
3
43
40
14
0
SOURCES FOR CRYPTOCURRENCY NEWS & UPDATES
WoM from friends
Telegram groups
Social media (e g Facebook, Instagram, etc )
WoM from family/relatives
Online search (e g Google, Yahoo, etc )
YouTube
Crypto news sites (e g CoinGecko, CoinDesk, etc )
Crypto exchange sites (e.g. Luno, etc.)
Online reviews, blogs
Clubhouse
LinkedIn
Reddit groups
%
43
34
32
28
24
24
19
19
18
17
14
11
Sources for Cryptocurrency
news and updates
Frequency of read-up
Cryptocurrency news
%
All the time
Quite Often
Sometimes
Rarely
Not at all

37
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OPPOTUS RESEARCH GROUP SDN BHD
Level 18 Equatorial Plaza,
Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
www.oppotus.com
theteam@oppotus.com

Oppotus - Malaysians on Malaysia 3Q2022

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