Key things you need to know on consumer confidence, media consumption, key behavioural, tech, e-wallet & esports trends in Malaysia. www.oppotus.com

1. 1
MALAYSIANS ON MALAYSIA
2Q 2 0 2 0
ESSEN TIAL IN SIGH TS IN TO C ON FID EN C E,
BEH AVIOU R AL, TEC H & E - WALLET TR EN D S IN MALAYSIA

2. 2
EASING MCO/ CMCO
TAKES PRESSURE OFF
CONSUMER CONFIDENCE
WELCOME TO
MALAYSIANS
ON MALAYSIA
Our Malaysians on Malaysia study is
set to understand the trend and
sentiments that has happened thus
far. Since its inception in early 2018,
this study has consistently reported on
insights and sentiments amongst
Malaysians.
As Malaysia enter Conditional
Movement Control Order (CMCO) in
May’20 and Recovery MCO (RMCO)
in June’20, we see gradual recovery in
various consumer confidence
component indicators as the country
reopen selected industries in stages.
MALAYSIANS ARE
HOPEFUL THE ECONOMY
WILL RECOVER SOON
As always, we continue to also cover
interesting topics like tech trends, e-
wallet insights and other key stats.
If you like to dig deeper into the
numbers, please do reach out to us on
theteam@oppotus.com
MALAYSIANS REMAIN
OPTIMISTIC FOR FUTURE
Despite the general feelings of worry,
Malaysians remain hopeful that their
financial well-being in the upcoming
year will see better days.
With economic activity across
industries now recovering, Malaysians
are confident that the economy will
see an improvement in the mid-term.
E-WALLET ADOPTION
RATES ON AN UPTREND
With the movement towards a more
digitalized society, usage of e-wallets
see steady incline since 2019. With
the e-Tunai initiative ending in Q1,
usage saw some correction, but
momentum show a general upward
trend.

3. 4
o The effects of the COVID-19 pandemic are still very
much felt in Q2’2020
o With Malaysia in the RMCO phase since the
beginning of Q2 where more businesses are
opening up and people are out and about, our
MYCI registered a positive uptick (+5pts vs
Q1’2020) after the massive drop that we saw in Q1
– signalling initial recovery in confidence and/or a
gradual acceptance of the new situation and norm
that we find ourselves in during this pandemic
o State of economy and major purchase indices
which saw sharp drops in Q1 have rebounded
slightly this time around helping to bolster the
overall index
100
MALAYSIA CONFIDENCE INDEX (MYCI)
118
109 111 110
125
117
126
101
106
Q2'18 Q3'18 Q4'18 Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20
Source: Oppotus 2Q2020

4. 5
MALAYSIA CONFIDENCE INDEX (MYCI) COMPONENTS
Source: Oppotus 2Q2020
Current state of financial well-being
126
106
113
133
152
139
147
129
116
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
Financial well-being next 12mths
142 140
129
136
149 155
143
153
145
2Q18 4Q18 2Q19 4Q19 2Q20
Good time for major purchases
67
78
90 90
99 93
111
73
95
2Q18 4Q18 2Q19 4Q19 2Q20
State of economy now vs. last year
93 95
105
91
109
98
114
63
80
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
State of economy next 12mths
o As businesses are slowly
opening up with the RMCO,
confidence towards the
economy sees an uplift –
however, many indices are still
below the 100-point mark
o Also, perception of making
major purchases have
recovered somewhat –
contributed in part by sales/
promotions going on both in-
store and e-commerce platforms
during this period
o All-in-all, Malaysians feel that
the economy will recover, albeit
slowly
o Inline with the confidence
towards the economy,
Malaysians remain positive with
their personal financial well-
being in the coming months
(though a decline is registered)
161
125
115
98
119
100
116
87 92
2Q18 4Q18 2Q19 4Q19 2Q20

5. 6
CURRENT FINANCIAL WELL-BEING
Source: Oppotus 2Q2020
o Malaysians are still fairly
optimistic when it comes to their
current financial well-being –
although confidence level is on a
declining trend since Q4’2019
o While trend is stable among the
mid-high-income band, decline
is more prevalent among the
lower (M40) income group
o Location-wise, KL/PJ and
Penang registered an increase
in confidence while people in JB
and Kuantan are not as
optimistic with how things are
going at the moment
142
174
55
99
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
Current state of financial well-being
126
106
113
133
152
139
147
129
116
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
103
133
140
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above

6. 7
OUTLOOK ON FINANCIAL WELL-BEING NEXT 12 MONTHS
Source: Oppotus 2Q2020
o The overall declining confidence
on current financial state is
taking a slight toll on consumers
confidence towards their
financial well-being in the
upcoming months
o Despite some negativity in their
present financial well-being,
Malaysians are generally still
quite optimistic that their well-
being will be better off in the
future
175
191
94
110
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
Financial well-being next 12 months
142 140
129
136
149
155
143
153
145
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
132
165
163
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above

7. 8
SPEND ON MAJOR PURCHASES
Source: Oppotus 2Q2020
o A rebound of +22pts from
Q1’2020 is seen for spend on
major purchases – Index is now
hovering just below the 100-
point mark
o With the lifting of MCO/CMCO
and retail outlets & e-commerce
platforms offering promotion/
sales to spur revenue, the
sentiment of buying in a major
way has improved
o This recovery was also seen
across income levels and
locations
120
93
84
63
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
Good time for major purchases
67
78
90 90
99
93
111
73
95
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
82
110
125
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above

8. 9
CURRENT STATE OF ECONOMY
Source: Oppotus 2Q2020
o Q1 saw the Movement Control
Order (MCO) shut down
businesses across Malaysia and
the economy in ways that have
never been seen before, which
drove perceptions of the current
state of the economy into a
nosedive
o With businesses opening back
up and things slowly recovering
now in the Recovery MCO
(RMCO) phase, confidence
towards the economy also saw a
lift (+17pts) – although it remains
very much below the 100-point
threshold
o Almost all subgroups registered
an increase in confidence
towards the economy
61
98
75
110
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
State of economy now vs. last year
93 95
105
91
109
98
114
63
80
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
80
76
88
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above

9. 1 0
STATE OF ECONOMY NEXT 12 MONTHS
Source: Oppotus 2Q2020
o Inline with the growing
confidence towards the current
economy, and how the country is
handling the impact of the
pandemic, Malaysians are also
more optimistic that the
Malaysian economy will be in a
better place in the next 12
months
o This is more apparent with the
T20 group
69
39
106
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
KL/PJ JB Kuantan
Monthly Household Income
Location
State of economy next 12 months
93 95
105
91
109
98
114
87
92
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
87
91
110
0
50
100
150
200
2Q18 4Q18 2Q19 4Q19 2Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above

10. 1 1
Hugely affect Quite a lot affect
Somewhat affect Slightly affect
Wouldn't affect at all
o With RMCO in the picture now,
Malaysians are feeling less
worried about the impact of
COVID-19 towards their lives
and financial well-being given
people are out and about, and
work activities and routine have
resumed
o About 40% now say their
financial well-being have been
affected in a big way, compared
to the much higher over 70%
number back in Q1
o Gen-Y, Millennials and Mid-to-
High income groups are
generally more confident now
about their financial well-being
as they are getting back on track
with their work routines
o Among those who said their
financial well-being is affected;
most say it will take them
between 6 to 12 months to
recover – with an average of 10
months or so
COVID-19 FOCUS:
IMPACT ON FINANCIAL WELL-BEING
26
6
47
36
19
30
7
22
6
1Q20 2Q20
4273T2B
%
13
20
33
28
3 3
How long will your financial
well-being take to recover?
Within a month 1 to 3 months
3 to 6 months 6 to 12 months
1 to 2 years More than 2 years
Not sure
AVERAGE
(numbers of months
to recover)
10.25
%
Source: Oppotus 2Q2020

11. 1 3
o Mixed reaction is seen when it
comes to what people think
would be the likely scenario for
the Malaysian economy due to
COVID – mostly it looks like
there would be a short-term
impact
o 60% of Malaysians are optimistic
that there will be NO or at most
a mild recession, and recovery
will start registering positively
from Sept’20 onwards – This is
especially the case with people
in KL/PJ, where only 1 in 10
people feel there would be a
recession lasting all the way into
2021
o While another 40% are saying
recession to last at least into
2021 – more so among Penang,
JB and the high-income people
COVID-19 FOCUS:
LIKELY SCENARIO FOR MALAYSIAN ECONOMY
12
47
41
19 20
70
23
44
33
11
72
53 47
KL/PJ Penang JB Kuantan
11 16
48 49
41
41 35
53
RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above
Location %
Monthly Household Income %
Quick rebound by Jul/Aug20, no recession, business-as-usual by about Sep20
Recovery starting about Sept20 onward, mild recession to no recession
Recession lasting at least in to 2021
Malaysians
Source: Oppotus 2Q2020

12. 1 4
60
56
41
34
19
16
13
8
7
14
Going to a shopping mall
Eating-in eateries outlets
Going to parks
Going to places of worship (e g mosque, church, temple, etc )
Going on a holiday within Malaysia
Using public transports (e g LRT, MRT, bus, e-hailing, taxi, etc )
Going to cinema
Going to the gym
Going to pub/bar
Not comfortable with any of the above
o Given the optimism, and largely
how well the country has
handled the pandemic post-
MCO, 85% of Malaysians are
now seen to be comfortable
enough to start going back out
o Going to shopping malls (60%),
Eating out (56%) and Going to
parks (41%) are the top 3
activities people are starting off
with
o There is still quite a fair bit of
apprehension with taking public
transport, going to the cinema,
gym and pubs
COVID-19 FOCUS:
RMCO: ACTIVITIES MALAYSIANS ARE COMFORTABLE WITH
%
Source: Oppotus 2Q2020

13. 1 5
15
8
7
7
5
4
4
4
2
2
2
Holiday (domestic)
Gadgets (e g smartphones, laptop, etc )
Home appliances (e g TV, washing machine,…
Car
House
Holiday (overseas)
Insurance (e g health insurance, etc )
Furniture (e g sofa, bed, etc )
Motorcycle
Luxury items (e g watch, handbags, jewelry, etc )
Wedding
o After almost 3 months of
lockdown, almost two-thirds of
Malaysians claim that they
intend to buy something “big” in
the near future – signaling the
onset of the phenomenon known
as ‘revenge spending’
o Domestic travel tops the list
followed by electronic gadgets,
large home appliances and car
COVID-19 FOCUS:
RMCO: BIG ITEMS PLANNING TO PUCHASE IN THE NEXT 6 MONTHS
61
39
What do you plan to buy? %
Intend to make
big purchase in
next 6 months
61%
Source: Oppotus 2Q2020

14. 1 6
NOTABLE ACTIVITIES PAST 3 MONTHS
Online activities, %
Making online purchases
from e-commerce sites
(e.g. Shopee, Lazada)
Purchased
insurance products
online (e.g. car, fire,
etc.)
Apply for banking
products online (e.g.
credit card, loans,
etc.)
Travel, %
Domestic travel
(within Malaysia)
International travel
(outside Malaysia)
Eating OOH, %
Purchase meal
takeaway from
convenience
stores/petrol marts
Having a meal at
convenience
stores/petrol
marts
Used wearables
(e.g smart watch,
smart shoes,
health, etc.)
Wearables, %
Making payments
through e-wallet
(digital wallet)
E-wallet, %
Source: Oppotus 2Q2020
11
22
14 9 8 10 10 6 6
2Q183Q 1Q19 3Q 1Q202Q
14
29
16 14 10 10 13
4
16
2Q183Q 1Q19 3Q 1Q202Q
21
39 36 35 31
49 48
4Q181Q19 3Q 1Q20 2Q
12
22 15 22 27
38
63 49
3Q18 1Q19 3Q 1Q202Q
12
21 20 17 13 15
29
23 21
2Q183Q 1Q19 3Q 1Q202Q
29
40
26
48 47 46 50 37
6
2Q183Q 1Q19 3Q 1Q202Q
15
18
11 15 18 17 17
7
0
2Q183Q 1Q19 3Q 1Q202Q
46
57
32 26
61 66 58 63
37
2Q183Q 1Q19 3Q 1Q202Q
40
61
30
56
22
38
25 31
20
2Q183Q 1Q19 3Q 1Q202Q

15. 1 7
E-WALLET LANDSCAPE IN MALAYSIA
JAN’17 SEPT APR
2018
NOV DEC JAN’18 MAR APR JULY AUGMAY
2017/8 2020
NOVMAY MAR JAN DEC
OCT
2019
OCT AUG JULYDEC
Source: Oppotus 2Q2020
E X I T
MAR JANAUG JUN

16. 1 8
E-WALLET USAGE
12%
22%
15%
22%
27%
38%
63%
49%
3Q18 4Q 1Q19 2Q 3Q 4Q 1Q20 2Q
Used e-wallet in last 3 months?
Source: Oppotus 2Q2020
e-Tunai Rakyat Campaign
15 Jan-14 Mar 2020 (RM30)
On average, how many e-wallets
do you use?
1.9
2.6
3.3
2.6
3.0
1.3
2.8
0.0
1.0
2.0
3.0
4.0
5.0
4Q18 1Q19 2Q 3Q 4Q 1Q20 2Q

17. 1 9
14
11
8
3
2
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20
E-WALLET USAGE
Source: Oppotus 2Q2020
%
30
42 41
72
79
81
56
74
66
44
34
37
27
35
40
52
20
34
17
18
26
35 32
28
29
55
21
25
9
17
0
20
40
60
80
100
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20
Top 5 e-wallets used

18. 2 2
1Q, 2Q, 3Q, 4Q19, 1Q20
WHERE ARE E-WALLETS BEING USED?
Source: Oppotus 2Q2020
65
46
43
36
31 30
23
17
13
8 8 7
0
20
40
60
80
100
F&B
Food
Delivery
Movie
Tickets
CVSGroceries
Bill
payment
Mobile
Reload
GamingTransportation HotelsPetrol
Flight
Tickets
2Q20

19. 3 1
Source: Oppotus 2Q2020
WOULD YOU CONTINUE
TO USE E-WALLETS IF THERE ARE NO INCENTIVES?
Incentives include: Cash back, rebates, promotions & discounts offered
77
55 50
10
22 18
13
23 22
0%
20%
40%
60%
80%
100%
4Q2019 1Q2020 2Q2020
YES
MAYBE
NO

20. 3 3
6
51 53
59
39
44
59
64
49
2Q18 4Q18 2Q19 4Q19 2Q20
18
56 54 57
39
53
70 72 70
2Q18 4Q18 2Q19 4Q19 2Q20
19
61
68
60
73
85
79
72 74
4Q18 2Q19 4Q19 Q220
16
41 40
56
27
42
56 61
52
2Q18 4Q18 2Q19 4Q19 2Q20
10
50 51 47
27
44
51 57
49
2Q18 4Q18 2Q19 4Q19 2Q20
TECH TRENDS
12
75
64
51
56 57
66 75
66
0
25
50
75
100
2Q18 4Q18 2Q19 4Q19 2Q20
Cryptocurrency
(e.g. Bitcoin, Ethereum, etc.)
FinTech EsportsBlockchain
%
11
60
66 63 61 61
69
75 72
0
25
50
75
100
2Q18 4Q18 2Q19 4Q19 2Q20
Virtual Reality (VR) Artificial Intelligence (AI) Augmented Reality (AR)
%
Source: Oppotus 2Q2020

21. 3 4
35
28
22
30
23
26
14
39
0
10
20
30
40
50
3Q18 4Q18 1Q19 2Q19 3Q19 4Q19 1Q20 2Q20
OWN ANY CRYPTOCURRENCY?
Source: Oppotus 2Q2020
%
2.7x

22. 3 5
Source: Oppotus 2Q2020
29
22
8 7
2 2 2 1
0
10
20
30
40
50
TYPES OF CRYPTOCURRENCY OWNED
Bitcoin Bitcoin Cash Litecoin Dash RippleNEOEthereum NEM
%
1Q, 2Q, 3Q, 4Q19, 1Q20 2Q20

23. 3 7
OPPOTUS RESEARCH GROUP SDN BHD
Level 40 Mercu 2, No.3 Jalan Bangsar
KL ECO CITY, 59200 Kuala Lumpur, Malaysia
www.oppotus.com
theteam@oppotus.com