Key things you need to know on consumer confidence, media consumption, key behavioural, tech, e-wallet & esports trends in Malaysia. www.oppotus.com

1. 1
IMPACT OF COVID-19
ON E-WALLET
TRENDS IN M’SIA
4 Q 2 0 2 2

2. 2
E-WALLET LANDSCAPE IN MALAYSIA
Source: Oppotus 4Q2022
2017 2018 2019 2020 2021 2022
Q1
JAN
FEB
MAR
Q2
APR
MAY
JUN
Q3
JUL
AUG
SEP
Q4
OCT
NOV
DEC
EXIT
EXIT

3. 3
15
22
27
38
62
49
60
56
67
54
66 67 68 66
55
45
1Q19 2Q 3Q 4Q 1Q20 2Q 3Q 4Q 1Q21 2Q 3Q 4Q 1Q22 2Q 3Q 4Q
PRE COVID-19
25%
E-WALLET USAGE OVER THE PANDEMIC
e-Tunai Rakyat
Campaign
15 Jan – 14 Mar 2020
(RM30)
e-Penjana Campaign
31 Jul – 30 Sep 2020
(RM50)
MCO 1.0 RMCO Phase
CMCO phase +
possibility of
another
lockdown due to
rising daily
COVID cases
MCO 2.0 +
Roll-out of
COVID-19
Vaccination
FMCO /
MCO 3.0
Things opening
up with all
Malaysia States
moving into
NRP Phase 2/3
2020 (COVID-19 YR1)
57%
POST COVID-19
59%
Source: Oppotus 4Q2022
%
Non-mandatory for mask
wearing
Relaxations for international
traveling
2021 (COVID-19 YR2)
65%

4. 4
44
22
22
12
26
44
24
6
51
49
52
40
7
38
41
54
31
16
41
16
31
13
27
43
23
8
51
49
49
41
9
34
51
60
26
14
37
23
27
13
20
55
22
3
52
48
49
47
5
49
36
53
29
18
E-WALLETS USERS (PRE VS DURING VS POST COVID-19)
PRE COVID-19
AVE. RM8,204.50
DURING COVID-19
AVE. RM8056.56
Source: Oppotus 4Q2022
KL/PJ
Penang
Johor Bahru
Kuantan
18-24 years old
25-39 years old
40-54 years old
55 years old & above
Male
Female
Malay
Chinese
Indian
PMEB
Non-PMEB
RM4,501-RM7,000
RM7,001-RM10,000
RM10,001 and above
LOCATION
AGE
GENDER
RACE
MHI
WORKING
STATUS
POST-COVID-19
AVE. RM7,776.92
41
20
26
13
25
45
24
6
51
49
51
42
7
38
43
55
29
16
E-WALLET USERS
AVE. RM8,007.61
%

5. 5
2.6
3.3
2.6
3.0
1.3
2.8
2.3
2.1
2.3
3.0
3.5
5.6
4.6
3.9
3.1
2.9
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
1Q19 2Q 3Q 4Q 1Q20 2Q 3Q 4Q 1Q21 2Q 3Q 4Q 1Q22 2Q 3Q 4Q
NUMBER OF E-WALLET USED
Source: Oppotus 4Q2022
AVG
PRE COVID-19
2.88
2020 (COVID-19 YR1)
2.13
POST COVID-19
3.63
2021 (COVID-19 YR2)
3.60

6. 6
PAYMENT MODE IN PHYSICAL TRANSACTIONS
34
19
16 15
9
7
0
25
50
Cash Debit Card E-wallet QRPay
Bank
Transfer*
Credit card
%
*Bank transfer is only available since 4Q22
Source: Oppotus 4Q2022

7. 7
6
24
16
48
55
12
15
9 10
COVID-19 IN 2021 POST COVID-19
Below RM50 RM51 - RM100 RM101 - RM300 RM301 - RM500 RM501 - RM1000 RM1001 and above
262.99
Average spend
(RM)
268.47
%
*This question is only available since 1Q21
Source: Oppotus 4Q2022
AVERAGE MONTHLY E-WALLET SPEND
(DURING VS. POST COVID-19)

8. 8
64
50
38
31
30
29
19
19
*Food delivery include Foodpanda, honestbee, GrabFood, etc.
*Transportation include LRT, MRT, bus, e-hailing, taxi, etc.
Source: Oppotus 4Q2022
66
35
69
36
43
12
41
12
65
32
57
37
38
7
40
19
F&B
Bill payment
Groceries
Mobile reloads
Food delivery*
Movie tickets
Convenience stores
Transportation*
WHERE IS E-WALLET BEING USED?
PRE COVID-19 DURING COVID-19 POST COVID-19
%

9. 9
%
PRE
COVID-19
DURING
COVID-19
POST
COVID-19
51 76 78
41 34 41
26 30 32
NA 12 18
58 31 35
HOW COVID-19 IMPACTED USAGE OF E-WALLET BRANDS
%
Top 5 e-wallets used
Source: Oppotus 4Q2022
PRE COVID-19 DURING COVID-19 POST COVID-19
70
45
24
35
28
0
20
40
60
80
100
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22

10. 1 0
24
18
10
13
10
0
25
50
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22
F&B – SHARE OF WALLET
%
Source: Oppotus 4Q2022
%
PRE
COVID-19
DURING
COVID-19
POST
COVID-19
17 12 17
20 13 11
12 15 11
NA 5 8
17 11 11
PRE COVID-19 DURING COVID-19 POST COVID-19

11. 1 1
29
17
9
10
13
0
25
50
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22
GROCERIES – SHARE OF WALLET
%
Source: Oppotus 4Q2022
%
PRE
COVID-19
DURING
COVID-19
POST
COVID-19
19 28 23
13 14 13
9 10 9
NA 5 5
18 10 11
PRE COVID-19 DURING COVID-19 POST COVID-19

12. 1 2
27
14
7
9
16
0
25
50
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22
FOOD DELIVERY – SHARE OF WALLET
%
PRE
COVID-19
DURING
COVID-19
POST
COVID-19
17 28 21
14 13 11
9 13 11
NA 4 6
20 11 10
PRE COVID-19 DURING COVID-19 POST COVID-19
%
*Food delivery include Foodpanda, honestbee, GrabFood, etc.
Source: Oppotus 4Q2022

13. 1 3
28
19
5
8
14
0
25
50
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22
CONVENIENCE STORE – SHARE OF WALLET
%
Source: Oppotus 4Q2022
%
PRE
COVID-19
DURING
COVID-19
POST
COVID-19
11 31 25
7 14 15
6 11 10
NA 5 6
11 11 9
PRE COVID-19 DURING COVID-19 POST COVID-19

14. 1 4
32
9
5
15
9
0
25
50
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22
MOBILE RELOAD – SHARE OF WALLET
Source: Oppotus 4Q2022
%
PRE
COVID-19
DURING
COVID-19
POST
COVID-19
14 24 22
12 12 11
9 10 9
NA 4 5
26 11 11
PRE COVID-19 DURING COVID-19 POST COVID-19
%

15. 1 6
55 57
70
67
92 90
84
96
86
81
85
82
1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22
LIKELIHOOD TO CONTINUE USING E-WALLETS IF THERE ARE
NO INCENTIVES
Incentives include: Cash back, rebates, promotions & discounts offered
Source: Oppotus 4Q2022
%
POST COVID-19
84%
*This question is only available since 1Q20
Source: Oppotus 4Q2022
COVID-19 IN 2020
62%
COVID-19 IN 2021
91%

16. 1 7
INTENTION TO USE E-WALLET IN THE NEXT 6 MONTHS
Source: Oppotus 4Q2022
34 36
40
56
71
45
54
62
48
44
50
59 57
60
67
72
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22
PRE COVID-19
42%
POST COVID-19
64%
DURING COVID-19
54%
%

17. 1 9
LIM KEAT LONG
Founder and Director
keatlong.lim@oppotus.com
VANESSA LEE
Marketing Manager
vanessa.lee@oppotus.com
GET IN TOUCH

18. 2 0
Copyright © Oppotus 2023 – All rights, including copyright, in the content of Oppotus webpages and publications (including, but not limited to, Oppotus reports and blog posts) are owned and controlled by
Oppotus. In accessing such content, you agree that you may only use the content for your own personal non-commercial use and that you will not use the content for any other purpose whatsoever without an
appropriate licence from, or the prior written permission of, Oppotus. Oppotus uses its reasonable endeavours to ensure the accuracy of all data in Oppotus webpages and publications at the time of publication.
However, in accessing the content of Oppotus webpages and publications, you agree that you are responsible for your use of such data and Oppotus shall have no liability to you for any loss, damage, cost or
expense whether direct, indirect consequential or otherwise, incurred by, or arising by reason of, your use of the data and whether caused by reason of any error, omission or misrepresentation in the data or otherwise.
OPPOTUS RESEARCH GROUP SDN BHD
Level 18, Equatorial Plaza
Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
www.oppotus.com
theteam@oppotus.com