1. Public, Private and Hybrid:
For the Enterprise, It’s All About the Cloud
Keao Caindec, SVP & Chief Marketing Officer
kcaindec@opsource.net
+1-408-567-2006
© 2010 OpSource, Inc. All rights reserved.

2. OpSource: Enterprise Cloud and Managed Hosting
• OpSource provides Enterprise Cloud
and Managed Hosting Services
• Solutions for Enterprise, SaaS, Telecoms
and Cloud Platforms
• Investors: Crosslink Ventures, Velocity Founded in 2002
Interactive Group, Intel and NTT
• Offices: Santa Clara, CA (HQ); Herndon, VA; Dublin, London, Bangalore
• Unmatched Industry Experience
– SaaS Hosting and Scaling Software-Oriented Architectures (SOA)
– High Performance, Secure Cloud Computing
© 2010 OpSource, Inc. All rights reserved.

3. Difference Between A Private and Public Cloud?
© 2010 OpSource, Inc. All rights reserved.

4. Comparison of Public and Private Clouds
© 2010 OpSource, Inc. All rights reserved.

5. Cloud Architecture Stack
User Interface and API
Application Support
Help Desk
Incident Management
Change and Release Management
Middleware
Integration
Service Delivery
O/S Provisioning
Service Level Management
Capacity Management
Virtualization
Service Management
Resource Management
Physical Billing & Metering
Infrastructure Performance Monitoring
Security
© 2010 OpSource, Inc. All rights reserved.

6. Enterprise Concerns with Use of Any Cloud
Compliance, private network access, identity
Security
management, encryption in transit and at rest,
customizable firewalls
Role-based permissions, sub-administrator
Control controls, change management, analytics
Migration from client/server to web services
Performance architecture, database scalability, enterprise-
grade SLAs, infrastructure management
API integration, billing, global support, multi-
Integration tenant architecture to support distribution
channel and partners
© 2010 OpSource, Inc. All rights reserved.

7. Portfolio of Services for Enterprise, SaaS & Telecoms
© 2010 OpSource, Inc. All rights reserved.

8. OpSource Serves 400+ Clients with Millions of End-Users
SaaS & Managed Hosting Hybrid Hosting Cloud Hosting
© 2010 OpSource, Inc. All rights reserved.

9. The true Cloud, combining the availability, flexibility and
community of the public cloud with the security, performance
and control that the enterprise demands.
© 2010 OpSource, Inc. All rights reserved.

10. OpSource Cloud Hosting
Leverages Standardized Architecture and Best-in-Class Infrastructure
© 2010 OpSource, Inc. All rights reserved.

11. Setup a Cisco-Based Cloud Network
© 2010 OpSource, Inc. All rights reserved.

12. Manage Multiple Users and Set User Permissions
© 2010 OpSource, Inc. All rights reserved.

13. Create OpSource Cloud Servers and File Storage
Combines Cloud Benefits with Enterprise Requirements
Availability
Easy online sign-up and purchase
Provisioning infrastructure in minutes
Flexibility
Pay by the hour, only for what you use
Access via web or through APIs
Community & Support
Rich community support
Third-party add-ins & configurations
Security
Virtual Private Clouds
Customizable firewalls
Control
Role-based user permissions
Complete reporting
Performance
Multi-tier architecture
Sub-millisecond access times
© 2010 OpSource, Inc. All rights reserved.

14. Aerohive
Enterprise Wi-Fi Solutions
Hive Manager Online
• Goals
– Offer cloud-based network management
system (NMS) for partners
• Concerns
– High performance and reliability
– Scalable infrastructure to support demand
• Solution: OpSource Cloud Hosting
• Business Impact
– Met customer demands for high performance hosting environments
with SAS 70 compliance and Tier III Data Centers
– 100% uptime guarantee and 24x7 support
© 2010 OpSource, Inc. All rights reserved.

15. NTT America & NTT Europe
Quickly Brought Cloud Service to Market by Rebranding OpSource Cloud
• Company: NTT America & NTT Europe, part of NTT
Communications, one of the largest
telecom providers in Asia
• Goals:
– Extend its virtualization services
with Cloud Hosting services
• Concerns
– Enterprise-class reliability and security
– Quick time to market
• Solution: OpSource Cloud Hosting
• Key Benefits
– Easy integration and rapid adoption
– Best-of breed offering to differentiate services
© 2010 OpSource, Inc. All rights reserved.

16. Managed Hosting
Complete infrastructure, 24x7 staff and operations best practices -
OpSource Managed Hosting delivers your application over the web.
© 2010 OpSource, Inc. All rights reserved.

17. OpSource Managed Hosting for SaaS and Enterprise
Application Operations Goes Beyond Traditional Hosting
Go-to-market capabilities to
accelerate time to market
Operational management of
applications using best practices
developed over years of hands-on
experience
Colocation, Network, Compute,
Storage, Security, High Availability,
Back-up, DR, Monitoring
© 2010 OpSource, Inc. All rights reserved.

18. Application Operations – Up to Layer 7 Management
• Application Deployment and Change Management
– Complete application management from deployment to production,
including patch management, production releases and upgrades
• Database Management
– Design and management of Oracle, Microsoft SQL and MySQL, 24x7
troubleshooting and resolution of dB performance issues
• Performance Management
– 24x7 monitoring and tech support to solve application issues
• Application Optimization
– Improve performance and efficiency
• Compliance
– SAS 70 Type II, PCI DSS Level 1, European Safe Harbor
© 2010 OpSource, Inc. All rights reserved.

19. SAP – Business Objects
World’s Leading Business Intelligence Software Company
“OpSource took us from startup
mode to full, enterprise-ready
applications with a world-class
delivery infrastructure behind
• Goals our applications. In addition,
OpSource is SAS 70 Type II
– Expand delivery of its BI solutions into
audited, which is very important
organizations of all sizes via SaaS to our customers.”
• Challenges Steve Lucas
VP, OnDemand Software & Services
– Guaranteed performance SAP
– Scale rapidly and cost-effectively
• Solution: OpSource Managed Hosting and Application Operations
• Business Impact
– Reduced SaaS delivery costs significantly
– Enabled rapid growth to 67,000 users in 18 months (now 250,000 users)
– Scaled cost-effectively even when growth exceeded expectations
© 2010 OpSource, Inc. All rights reserved.

20. Mediserve
Management Solutions for Respiratory and Rehabilitative Care
“OpSource are absolute
experts at helping solve all the
• Goals issues related to the SaaS
business. Their knowledge
– Meet demand for hosted solution of stands head and shoulders
above the rest.”
Mediserve’s software for in-patient
rehabilitative care Dennis Stevenson
Director for Software-as-a-Service
• Challenges Mediserve
– Needed to offload complexities and
responsibilities of managing hosting environment
– Lacked best practices for hosting SaaS applications (security,
compliance, scalability, processes, 24x7 support)
• Solution: OpSource Managed Hosting and Application Operations
• Business Impact
– Reduced sales cycle from 1.5 years to 90 days, an 85% reduction
– SaaS has completely replaced client/server-based solutions revenue
© 2010 OpSource, Inc. All rights reserved.

21. Best Practices for Transitioning to Cloud
• Develop a Complete Cloud Strategy
– Cloud Stack
– Service Support
– Service Delivery and Management
– Integration
– User Interface and API
• Evaluate Clouds Based On
– Security
– Control
– Performance
– Ease of Integration
• Build vs. Buy: Cost, Scale and Time to Market
© 2010 OpSource, Inc. All rights reserved.

22. Thank You
Keao Caindec, SVP & Chief Marketing Officer
kcaindec@opsource.net
+1-408-567-2006
© 2010 OpSource, Inc. All rights reserved.