27. 1. Forrester: Lessons Learned From 1,500 Website User Experience Reviews (partial access)
2. ComputerWeekly Video: Gartner urges business to integrate social media and CRM
3. Gartner Predicts That Refusing to Communicate by Social Media Will Be as Harmful to Companies as
Ignoring Phone Calls or Emails Is Today
4. Gartner Says Worldwide Social Media Revenue Forecast to Reach $16.9 Billion in 2012
5. 80 Percent of Social Business Efforts Will Not Achieve Intended Benefits Through 2015
6. Harvard Business Review: Rethinking the 4P’s (partial access)
7. iMedia Connection: 5 reasons your website is losing money
8. Business Insider: 4 Companies Who are Losing Millions in Mobile Advertising
9. Pure Driven: 7 Warning Signs your Website is Losing You Money
Supporting Materials