We are approaching holiday season, and now it is time for lot of eBay business. Do you want to be prepared with 100% feedback score for better sales? If yes, please read on while we discuss the most common reasons why customers leave a feedback on you. Are you thinking how we know the reasons? Well, because we are a team of eBay virtual assistants working on client stores for years now. We work regularly on feedback management and we therefore know, what can lead your store to a unwanted feedback. Once you know the reasons, you can work on how to avoid these at the first place. If you have already got lot of negative feedbacks, our next post will discuss ways how you can get the feedback removed.

3. Introduction ->> Do you want to get 100% feedback score for better sales in eBay? ->> If yes, please read on the most common reasons why customers leave a feedback on you. ->> Once you know the reasons, you can work on how to avoid these at the first place itself. Let’s continue-

4. Unclear Return Policy ->> Customers prefer to buy from an online store that accept return if the product is not satisfying. ->> Hence, make sure you have a proper return policy in your store listing. ->> If you do not have a return policy in place, here is our article on “ 5 tips on how to write return policy .” ->> If you need help, contact us .

5. Issues in Shipping ->> If there is any shipping issues, make sure your customers are pre informed about the reason for delay in shipping. ->> It is good to inform your customers about the shipping information once the item is shipped. ->> Also provide necessary information like “where you ship from”, “countries you don’t ship”, etc in your listing description. This would build a healthy business relationship with your customers.

6. Unclear Item Description ->> We can say from our experience, 25% of feedback result due to product not clearly or honestly described in Item Description. ->> Our post on “ How eBay Topsellers write listing descriptions that sell ” helps you write a clear and concised description. ->> When customer comes to you due to unclear listing admit your mistake and give them a better solution. Simple efforts can make a big difference.

7. Poor Communication With Your Customers ->> Respond to your customers promptly. Friendly and polite emails can make your customers feel better immediately ->> Maintain a TAT or time frame to respond every query. Your buyers won’t get disappointed if their queries and issues are promptly solved. ->> Remember there is no big advertisement than your customer’s satisfaction. So do your best to solve customer’s queries.

8. Conclusion ->> If you focus on these 4 issues, then you are standing ahead of your competitors in managing good feedback rating and sales volume. ->> If you need assistance in managing your store, please contact us. ->> We never work for your competitors!

15. Lets get started! Step 1- Email us [email_address] Step 2 – Our Outsourcing Manager contacts you. We understand what you need. Step 3 – We start work!