SlideShare uma empresa Scribd logo
1 de 5
Baixar para ler offline
THINKING BEYOND THE OBVIOUS




 Communication and
 Technical Writing Skills
 for Engineers and
 Technical Professionals


            ates
      Deleglaim
      can c
         2 CiPtD
           on s
           p



 Mastering the art of effective communication,
 presentation and persuasion

 23 - 24 April 2012
 Global Prospectus Training Centre
 Unit 5 Ferndale Mews, 15 Dover Street , Randburg , JHB
 “Communication works for those that work at it.”
 John Powell




Endorsed and accredited by Southern African Asset Management Association (SAAMA)
                                                               Ref number: 00247




               SETA Accreditation No. 2502
OVERVIEW
Engineers are accustomed to emphasizing technical and mathematical skills. However, as they move into manage-
ment or into positions of influence and leadership, it becomes increasingly important that they are also proficient at
listening, speaking, writing and building influence.

The stereotype of a person in engineering or a technical field is that of an individual with few verbal skills who tends
to be terse, abrupt, sparing with words and emphasizing efficiency over effectiveness. While this might be a general-
ization, it is essential for a person who works with others to be able to communicate effectively with their colleagues
or their team.

These skills are not only important in avoiding critical errors, but are also vital skills when working with a team or
presenting a project. This interactive two day workshop has been specifically designed to enable engineers and tech-
nical specialists to deliver more effective presentations and to transfer knowledge to their teams or wider audience.
No matter how brilliant an idea, if it is not conveyed clearly, its value is never realized. This two-day workshop is
designed for professionals who must produce technical documents as part of their work. It will teach delegates how
to communicate complex information with clarity, conciseness, and force.




          ATTEND AND GAIN PRACTICAL INSIGHTS INTO:
•       Building awareness the key to successful presentations
•       Communicating with the team
•       Influencing for success
•       Developing confidence as a speaker
•       Discovering the importance of effective written communication
•       Analysing the features of technical writing
•       Arranging details in logical sequence
•       Eliminating jargon, redundancy, wordiness, and the passive voice



            WHO SHOULD ATTEND
This workshop has been specifically designed for Engineers and Technical Professionals namely:
•       Heads of Engineering Departments                                          •     Plant Engineers
•       Electrical Engineers                                                      •     Production Engineers
•       Aeronautical Engineers                                                    •     Architects
•       Civil Engineers                                                           •     Surveyors
•       Mechanical Engineers




                 YOUR FACILITATOR

Mike Lacey-Smith
Mike has vast experience in the area of facilitation he has worked in over sixty organisations in South Africa on many
training programmes ranging from Project Management, Technical Writing Skills, Personal Effectiveness, Change
Management, Stress Management, Time Management, dealing with Change as an ongoing constant, Personal at-
titude to work and life and to Specialised Team Building.

He is a motivational speaker and a conference speaker. Mike is an Associate of both LCI (Leadership Culture In-
novators) and IzicKwe Academy, and is an Executive member of COAT (Consortium of Accredited Trainers). He is
the CEO of Free to Live, and is also the Co-Founder of JourneyMan, a workshop programme for men to help them
realign themselves to the changing world. He is also MWEB’s “Life Coach for Men” expert on line and administrates
the “Man Talk Peer Forum” on the same site.

    GLOBAL PROSPECTUS TRAINING (PTY) LTD.                                                                         Chief Executive Oer - Dhevaraj Pillay
    Johannesburg -     Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za            Auditors - Russell Bedford SA (Jhb) Inc.
    Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355)   Legal - DA Morris & Associates
COURSE AGENDA                                                    DAY 1


     Session One
     Building awareness the key to successful presentations
     Creating effective and engaging presentations which can be delivered with confidence and with minimum
     amount of stress and preparation
     •            Positioning yourself as the expert
     •            Developing confidence as a speaker
     •            Understanding the target audience
     •            Organising technical ideas into presentations
     •            Preparing efficiently and effectively
     •            Engaging the audience
     •            Speaking fluently and making strong points
     •            Delivering memorably and with impact
     •            Using visual aids appropriately and effectively
     •            Managing questions and answers

     Session Two
     Communicating with the team
     •               Describing the characteristics of a skilled communicator
     •               Overcoming communication silos
     •               Perfecting the art of listening
     •               Analysing the benefits of assertiveness

     Session Three
     Influencing for success
     •               Focusing on persuasion, influence and consensus
     •               Influencing to get your point across
     •               Assessing the nature of influence
     •               Discovering your interpersonal skills
     •               Building rapport
     •               Being influential in difficult group situations

     Session Four
     Discovering the importance of effective written communication
     •               Developing confidence as a speaker
     •               Obtaining the ability to deliver clear, accurate and understandable written communication
     •               Acquiring fundamental e-mail etiquette
     •               Practicing the four C’s
                       - Clear
                       - Concise
                       - Complete
                       - Correct

     Session Five
     Analysing the features of technical writing
     There are several features that set technical writing apart from other kinds of professional writing. Despite
     the complexity of the subject matter, technical writing, like all writing, should adhere to the basic conven-
     tions of standard written English. This introduction provides a review of what those conventions are and
     how they should be applied to technical writing tasks.

     Session Six
     Considering when to use written communication
     Technical information may be disseminated in several ways. This session explores those options and how to
     discern when writing is the most efficient and productive way to transmit complicated ideas.




GLOBAL PROSPECTUS TRAINING (PTY) LTD.                                                                         Chief Executive Oer - Dhevaraj Pillay
Johannesburg -     Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za            Auditors - Russell Bedford SA (Jhb) Inc.
Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355)   Legal - DA Morris & Associates
COURSE AGENDA                                                    DAY 2


     Session Seven
     Analysing the central idea
     Each piece of technical writing, no matter how complex, must have a central idea around which it develops.
     This session shows how a central idea aids clarity and assists the writing process.

     Session Eight
     Bringing the audience into account
     It is essential that writers understand the vital role audience awareness plays in the choices they make, espe-
     cially in terms of word choice, tone, and amount of detail they need to include. Writers must put themselves
     in the position of their readers before they begin to draft a technical document.

     Session Nine
     Arranging details in logical sequence
     Supporting the main idea through logical arrangement of information makes the text more accessible and
     understandable. By having a clear purpose statement at or near the start of a document, writers have a con-
     trolling idea on which to base all subsequent sentences.

     Session Ten
     Choosing the best format
     Although a large amount of writing in technical fields is formulaic, there are times when writers must choose
     how best to present their ideas. There is a connection between function and form.

     Session Eleven
     Eliminating jargon, redundancy, wordiness, and the passive voice
     Bad writing habits are barriers to clear dissemination of information and may lead to disastrous outcomes,
     especially in procedural documents. Good technical writers know how to eliminate the most distracting
     features of technical writing.

     Session Twelve
     Achieving clarity through brevity
     Although by its very nature technical writing includes sophisticated and sometimes obscure language, this
     fact alone should not prevent technical writing from being clear, to the point, and understandable to even lay
     readers. Writers must measure and shorten the length of words, sentences, and paragraphs for the purpose
     of clarity.

     Session Thirteen
     Using Graphics
     Used not only for clarification of complex information, graphics can also save time, space, and money. It is
     important that technical writers know how to assess material to determine its suitability for placement in a
     graphic representation.


     Question and Answer Session: Delegates will the opportunity to put forward their questions
     arising form the day’s training to the trainer for further clarification and deliberation.



      PROGRAMME SCHEDULE

     All timings are approximate due to the interactive nature of the course.

     08:00                    Registration and coffee
     08:30                    Morning session begins
     10:30 - 10:50            Morning refreshments and networking break
     12:30                    Networking luncheon
     13:30                    Afternoon session begins
     15:00 - 15:20            Afternoon refreshments and networking break
     16:30                    Course concludes


GLOBAL PROSPECTUS TRAINING (PTY) LTD.                                                                         Chief Executive Oer - Dhevaraj Pillay
Johannesburg -     Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za            Auditors - Russell Bedford SA (Jhb) Inc.
Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355)   Legal - DA Morris & Associates
Communication and Technical
                                                             Writing Skills for Engineers and
                                                             Technical Professionals                                                                             ONLY
                                                                                                                                                       R6 9 9
Registration Form
                                                             23 - 24 April 2012
                                                             Global Prospectus Training Centre,
                                                                                                                                                           Per D
                                                                                                                                                                eleg
                                                                                                                                                             ex. VA ate,
                                                                                                                                                                                  0
                                                                                                                                                                   T.
                                                             Unit 5 Ferndale Mews, 15 Dover Street ,
GPW Keitesh                                                  Randburg , JHB



   Fax Completed Registration Form To: +27 11 781 6044

Company Name:
Type of Business:
Address:
Tel:                                                                              Fax:
VAT Number:


Delegate 1:
Position:                                                                                      E-Mail:
Delegate 2:

Position:                                                                                      E-Mail:
Delegate 3:
Position:                                                                                      E-Mail:
Delegate 4:
Position:                                                                                      E-Mail:
Delegate 5:
Position:                                                                                      E-Mail:


AUTHORIZATION:              Signatory must be authorized to sign on behalf of Company                    PAYMENT METHODS
                                                                                                         1. Cheques - Made Payable to:
Name:                                                                                                    Global Prospectus Training (PTY) Ltd.
                                                                                                         2. Bank Transfer - Global Prospectus Training (PTY) Ltd.
Position:                                                                                                First National Bank: Randburg
                                                                                                         Account Number: 62109 270372
Signature:                                           Date:                                               Branch Code: 254005
                                                                                                         3. Credit card - Please fill in your credit card details below
CREDIT CARD




              Cardholder’s Name:
  DETAILS




              Credit Card Number:

              CVC No:                                         Expiry Date:

TERMS & CONDITIONS
The following terms and conditions will apply:                                      Substitutions
 Payment is required in full 5 days from date of invoice. All payments to           Delegates must inform Global Prospectus Training (PTY) Ltd in writing
   be made directly to Global Prospectus Training (PTY) Ltd.                          of any substitutions.
 No seats will be reserved, unless Global Prospectus Training (PTY) Ltd             There is no charge for substitutions.
   receives a signed registration form.                                              Global Prospectus Training (PTY) Ltd will not be held liable for incorrect
 Global Prospectus Training (PTY) Ltd reserves the right, due to circumstances       Delegate details on Certicates, etc. in the event of substitutions being
   beyond our control, to change speakers, program content, date & venue.             made on the day of the conference. In the event of Global Prospectus
 The signed registration form is a legally binding contract.                         Training (PTY) Ltd having to cancel or postpone an event due to circum-
                                                                                      stances beyond our control, delegates will be issued with a credit voucher,
Cancellations                                                                         which may be used at another of our events.
All cancellations will be subject to approval by the management of Global Pro-
spectus Training (PTY) Ltd. All cancellations made 7 days prior to date of          Global Prospectus Training (PTY) Ltd will not be held liable for travel and accommoda-
the above mentioned event will be subject to a 50% cancellation fee. Cancella-      tion costs. The conference fee includes: conference material, lunches and refreshments, but
tions made within 7 days of date of the above mentioned event, will be subject      excludes travel & accommodation.
to a 100% cancellation fee. The will be no refunds or credit vouchers.

Mais conteúdo relacionado

Semelhante a Technical Writing Skills

Effective technical report writing for engineers and techinical personnel pub...
Effective technical report writing for engineers and techinical personnel pub...Effective technical report writing for engineers and techinical personnel pub...
Effective technical report writing for engineers and techinical personnel pub...iTrainingExpert
 
Effective Technical Report Writing 14 - 15 January 2015 Kuala Lumpur / 19 - 2...
Effective Technical Report Writing 14 - 15 January 2015 Kuala Lumpur / 19 - 2...Effective Technical Report Writing 14 - 15 January 2015 Kuala Lumpur / 19 - 2...
Effective Technical Report Writing 14 - 15 January 2015 Kuala Lumpur / 19 - 2...360 BSI
 
Connecting With Others: Listening and Speaking
Connecting With Others: Listening and SpeakingConnecting With Others: Listening and Speaking
Connecting With Others: Listening and SpeakingAchieveGlobal
 
Effective Technical Report Writing 13 - 14 December 2015 / 21 - 22 February 2...
Effective Technical Report Writing 13 - 14 December 2015 / 21 - 22 February 2...Effective Technical Report Writing 13 - 14 December 2015 / 21 - 22 February 2...
Effective Technical Report Writing 13 - 14 December 2015 / 21 - 22 February 2...360 BSI
 
Effective Technical Report Writing 12 - 13 March 2017 Dubai, UAE
Effective Technical Report Writing 12 - 13 March 2017 Dubai, UAEEffective Technical Report Writing 12 - 13 March 2017 Dubai, UAE
Effective Technical Report Writing 12 - 13 March 2017 Dubai, UAE360 BSI
 
Effective Technical Report Writing 05 - 06 February 2018 Kuala Lumpur / 06 - ...
Effective Technical Report Writing 05 - 06 February 2018 Kuala Lumpur / 06 - ...Effective Technical Report Writing 05 - 06 February 2018 Kuala Lumpur / 06 - ...
Effective Technical Report Writing 05 - 06 February 2018 Kuala Lumpur / 06 - ...360 BSI
 
Effective Technical Report Writing 21 - 22 February 2016 Doha, Qatar / 15 - 1...
Effective Technical Report Writing 21 - 22 February 2016 Doha, Qatar / 15 - 1...Effective Technical Report Writing 21 - 22 February 2016 Doha, Qatar / 15 - 1...
Effective Technical Report Writing 21 - 22 February 2016 Doha, Qatar / 15 - 1...360 BSI
 
Effective Technical Report Writing 14 - 15 June 2015 / 13 - 14 Sept 2015 Duba...
Effective Technical Report Writing 14 - 15 June 2015 / 13 - 14 Sept 2015 Duba...Effective Technical Report Writing 14 - 15 June 2015 / 13 - 14 Sept 2015 Duba...
Effective Technical Report Writing 14 - 15 June 2015 / 13 - 14 Sept 2015 Duba...360 BSI
 
Real time knowledge capture and feedback in design
Real time knowledge capture and feedback in designReal time knowledge capture and feedback in design
Real time knowledge capture and feedback in designShehbajSingh1
 
10 steps to successful presentations(44)
10 steps to successful presentations(44)10 steps to successful presentations(44)
10 steps to successful presentations(44)Billy Bald Corgan
 
Effective Technical Report Writing 17 - 18 March 2019 Dubai, UAE
Effective Technical Report Writing 17 - 18 March 2019 Dubai, UAEEffective Technical Report Writing 17 - 18 March 2019 Dubai, UAE
Effective Technical Report Writing 17 - 18 March 2019 Dubai, UAE360 BSI
 
Effective Technical Report Writing 2 - 3 September 2015 Kuala Lumpur / 7 - 8 ...
Effective Technical Report Writing 2 - 3 September 2015 Kuala Lumpur / 7 - 8 ...Effective Technical Report Writing 2 - 3 September 2015 Kuala Lumpur / 7 - 8 ...
Effective Technical Report Writing 2 - 3 September 2015 Kuala Lumpur / 7 - 8 ...360 BSI
 
Effective Technical Report Writing 16 - 17 September 2018 Dubai, UAE
Effective Technical Report Writing 16 - 17 September 2018 Dubai, UAEEffective Technical Report Writing 16 - 17 September 2018 Dubai, UAE
Effective Technical Report Writing 16 - 17 September 2018 Dubai, UAE360 BSI
 
Effective Technical Report Writing 06 - 07 November 2016 Doha, Qatar
Effective Technical Report Writing 06 - 07 November 2016 Doha, QatarEffective Technical Report Writing 06 - 07 November 2016 Doha, Qatar
Effective Technical Report Writing 06 - 07 November 2016 Doha, Qatar360 BSI
 
Effective Technical Report Writing 05 - 06 October 2016 Dubai, UAE
Effective Technical Report Writing 05 - 06 October 2016 Dubai, UAEEffective Technical Report Writing 05 - 06 October 2016 Dubai, UAE
Effective Technical Report Writing 05 - 06 October 2016 Dubai, UAE360 BSI
 
Effective Technical Report Writing 08 - 09 November 2017 Kuala Lumpur, Malaysia
Effective Technical Report Writing 08 - 09 November 2017 Kuala Lumpur, MalaysiaEffective Technical Report Writing 08 - 09 November 2017 Kuala Lumpur, Malaysia
Effective Technical Report Writing 08 - 09 November 2017 Kuala Lumpur, Malaysia360 BSI
 
Effective Technical Report Writing 31 Aug - 01 Sept 2016 Jakarta / 05 - 06 Se...
Effective Technical Report Writing 31 Aug - 01 Sept 2016 Jakarta / 05 - 06 Se...Effective Technical Report Writing 31 Aug - 01 Sept 2016 Jakarta / 05 - 06 Se...
Effective Technical Report Writing 31 Aug - 01 Sept 2016 Jakarta / 05 - 06 Se...360 BSI
 
Leadership Intelligence in Project Management Trueventus
Leadership Intelligence in Project Management TrueventusLeadership Intelligence in Project Management Trueventus
Leadership Intelligence in Project Management TrueventusTrue Ventus
 

Semelhante a Technical Writing Skills (20)

Effective technical report writing for engineers and techinical personnel pub...
Effective technical report writing for engineers and techinical personnel pub...Effective technical report writing for engineers and techinical personnel pub...
Effective technical report writing for engineers and techinical personnel pub...
 
A Training Proposal
A Training ProposalA Training Proposal
A Training Proposal
 
Role of soft skills in employability
Role of soft skills in employabilityRole of soft skills in employability
Role of soft skills in employability
 
Effective Technical Report Writing 14 - 15 January 2015 Kuala Lumpur / 19 - 2...
Effective Technical Report Writing 14 - 15 January 2015 Kuala Lumpur / 19 - 2...Effective Technical Report Writing 14 - 15 January 2015 Kuala Lumpur / 19 - 2...
Effective Technical Report Writing 14 - 15 January 2015 Kuala Lumpur / 19 - 2...
 
Connecting With Others: Listening and Speaking
Connecting With Others: Listening and SpeakingConnecting With Others: Listening and Speaking
Connecting With Others: Listening and Speaking
 
Effective Technical Report Writing 13 - 14 December 2015 / 21 - 22 February 2...
Effective Technical Report Writing 13 - 14 December 2015 / 21 - 22 February 2...Effective Technical Report Writing 13 - 14 December 2015 / 21 - 22 February 2...
Effective Technical Report Writing 13 - 14 December 2015 / 21 - 22 February 2...
 
Effective Technical Report Writing 12 - 13 March 2017 Dubai, UAE
Effective Technical Report Writing 12 - 13 March 2017 Dubai, UAEEffective Technical Report Writing 12 - 13 March 2017 Dubai, UAE
Effective Technical Report Writing 12 - 13 March 2017 Dubai, UAE
 
Effective Technical Report Writing 05 - 06 February 2018 Kuala Lumpur / 06 - ...
Effective Technical Report Writing 05 - 06 February 2018 Kuala Lumpur / 06 - ...Effective Technical Report Writing 05 - 06 February 2018 Kuala Lumpur / 06 - ...
Effective Technical Report Writing 05 - 06 February 2018 Kuala Lumpur / 06 - ...
 
Effective Technical Report Writing 21 - 22 February 2016 Doha, Qatar / 15 - 1...
Effective Technical Report Writing 21 - 22 February 2016 Doha, Qatar / 15 - 1...Effective Technical Report Writing 21 - 22 February 2016 Doha, Qatar / 15 - 1...
Effective Technical Report Writing 21 - 22 February 2016 Doha, Qatar / 15 - 1...
 
Effective Technical Report Writing 14 - 15 June 2015 / 13 - 14 Sept 2015 Duba...
Effective Technical Report Writing 14 - 15 June 2015 / 13 - 14 Sept 2015 Duba...Effective Technical Report Writing 14 - 15 June 2015 / 13 - 14 Sept 2015 Duba...
Effective Technical Report Writing 14 - 15 June 2015 / 13 - 14 Sept 2015 Duba...
 
Real time knowledge capture and feedback in design
Real time knowledge capture and feedback in designReal time knowledge capture and feedback in design
Real time knowledge capture and feedback in design
 
10 steps to successful presentations(44)
10 steps to successful presentations(44)10 steps to successful presentations(44)
10 steps to successful presentations(44)
 
Effective Technical Report Writing 17 - 18 March 2019 Dubai, UAE
Effective Technical Report Writing 17 - 18 March 2019 Dubai, UAEEffective Technical Report Writing 17 - 18 March 2019 Dubai, UAE
Effective Technical Report Writing 17 - 18 March 2019 Dubai, UAE
 
Effective Technical Report Writing 2 - 3 September 2015 Kuala Lumpur / 7 - 8 ...
Effective Technical Report Writing 2 - 3 September 2015 Kuala Lumpur / 7 - 8 ...Effective Technical Report Writing 2 - 3 September 2015 Kuala Lumpur / 7 - 8 ...
Effective Technical Report Writing 2 - 3 September 2015 Kuala Lumpur / 7 - 8 ...
 
Effective Technical Report Writing 16 - 17 September 2018 Dubai, UAE
Effective Technical Report Writing 16 - 17 September 2018 Dubai, UAEEffective Technical Report Writing 16 - 17 September 2018 Dubai, UAE
Effective Technical Report Writing 16 - 17 September 2018 Dubai, UAE
 
Effective Technical Report Writing 06 - 07 November 2016 Doha, Qatar
Effective Technical Report Writing 06 - 07 November 2016 Doha, QatarEffective Technical Report Writing 06 - 07 November 2016 Doha, Qatar
Effective Technical Report Writing 06 - 07 November 2016 Doha, Qatar
 
Effective Technical Report Writing 05 - 06 October 2016 Dubai, UAE
Effective Technical Report Writing 05 - 06 October 2016 Dubai, UAEEffective Technical Report Writing 05 - 06 October 2016 Dubai, UAE
Effective Technical Report Writing 05 - 06 October 2016 Dubai, UAE
 
Effective Technical Report Writing 08 - 09 November 2017 Kuala Lumpur, Malaysia
Effective Technical Report Writing 08 - 09 November 2017 Kuala Lumpur, MalaysiaEffective Technical Report Writing 08 - 09 November 2017 Kuala Lumpur, Malaysia
Effective Technical Report Writing 08 - 09 November 2017 Kuala Lumpur, Malaysia
 
Effective Technical Report Writing 31 Aug - 01 Sept 2016 Jakarta / 05 - 06 Se...
Effective Technical Report Writing 31 Aug - 01 Sept 2016 Jakarta / 05 - 06 Se...Effective Technical Report Writing 31 Aug - 01 Sept 2016 Jakarta / 05 - 06 Se...
Effective Technical Report Writing 31 Aug - 01 Sept 2016 Jakarta / 05 - 06 Se...
 
Leadership Intelligence in Project Management Trueventus
Leadership Intelligence in Project Management TrueventusLeadership Intelligence in Project Management Trueventus
Leadership Intelligence in Project Management Trueventus
 

Mais de Ola Odejayi

Resources CFO 2012
Resources CFO 2012Resources CFO 2012
Resources CFO 2012Ola Odejayi
 
GP Africa Water Conference 2012
GP Africa Water Conference 2012GP Africa Water Conference 2012
GP Africa Water Conference 2012Ola Odejayi
 
Online PR and Media Relations 2012
Online PR and Media Relations 2012Online PR and Media Relations 2012
Online PR and Media Relations 2012Ola Odejayi
 
Africa Trade and Export Conference 2012
Africa Trade and Export Conference 2012Africa Trade and Export Conference 2012
Africa Trade and Export Conference 2012Ola Odejayi
 
Corrosion Engineering 2012
Corrosion Engineering 2012Corrosion Engineering 2012
Corrosion Engineering 2012Ola Odejayi
 
Data Warehousing and Business Intelligence 2012
Data Warehousing and Business Intelligence 2012Data Warehousing and Business Intelligence 2012
Data Warehousing and Business Intelligence 2012Ola Odejayi
 
Knowledge Management and Intellectual Capital
Knowledge Management and Intellectual CapitalKnowledge Management and Intellectual Capital
Knowledge Management and Intellectual CapitalOla Odejayi
 
Mining Social Labour Plan 2012
Mining Social Labour Plan 2012Mining Social Labour Plan 2012
Mining Social Labour Plan 2012Ola Odejayi
 
NEC FIDIC JBCC Contracts Workshop 2012
NEC FIDIC JBCC Contracts Workshop 2012NEC FIDIC JBCC Contracts Workshop 2012
NEC FIDIC JBCC Contracts Workshop 2012Ola Odejayi
 
System Safety Engineering 2011
System Safety Engineering 2011System Safety Engineering 2011
System Safety Engineering 2011Ola Odejayi
 
Marketing Analytics Conference 2011
Marketing Analytics Conference 2011Marketing Analytics Conference 2011
Marketing Analytics Conference 2011Ola Odejayi
 
Water & Sanitation Conference 2009
Water & Sanitation Conference 2009Water & Sanitation Conference 2009
Water & Sanitation Conference 2009Ola Odejayi
 
Acid Mine Drainage Workshop
Acid Mine Drainage WorkshopAcid Mine Drainage Workshop
Acid Mine Drainage WorkshopOla Odejayi
 
Construction Claims 2012
Construction Claims 2012Construction Claims 2012
Construction Claims 2012Ola Odejayi
 
Fraud and Corruption Risk Management 2012
Fraud and Corruption Risk Management 2012Fraud and Corruption Risk Management 2012
Fraud and Corruption Risk Management 2012Ola Odejayi
 
Intelligent Fleet Management 2012
Intelligent Fleet Management 2012Intelligent Fleet Management 2012
Intelligent Fleet Management 2012Ola Odejayi
 
Public Sector Risk Management Ghana 2012
Public Sector Risk Management Ghana 2012Public Sector Risk Management Ghana 2012
Public Sector Risk Management Ghana 2012Ola Odejayi
 
Power Distribution Asset Management 2012
Power Distribution Asset Management 2012Power Distribution Asset Management 2012
Power Distribution Asset Management 2012Ola Odejayi
 

Mais de Ola Odejayi (20)

Resources CFO 2012
Resources CFO 2012Resources CFO 2012
Resources CFO 2012
 
GP Africa Water Conference 2012
GP Africa Water Conference 2012GP Africa Water Conference 2012
GP Africa Water Conference 2012
 
Online PR and Media Relations 2012
Online PR and Media Relations 2012Online PR and Media Relations 2012
Online PR and Media Relations 2012
 
Africa Trade and Export Conference 2012
Africa Trade and Export Conference 2012Africa Trade and Export Conference 2012
Africa Trade and Export Conference 2012
 
Corrosion Engineering 2012
Corrosion Engineering 2012Corrosion Engineering 2012
Corrosion Engineering 2012
 
Data Warehousing and Business Intelligence 2012
Data Warehousing and Business Intelligence 2012Data Warehousing and Business Intelligence 2012
Data Warehousing and Business Intelligence 2012
 
Knowledge Management and Intellectual Capital
Knowledge Management and Intellectual CapitalKnowledge Management and Intellectual Capital
Knowledge Management and Intellectual Capital
 
Mining Social Labour Plan 2012
Mining Social Labour Plan 2012Mining Social Labour Plan 2012
Mining Social Labour Plan 2012
 
NEC FIDIC JBCC Contracts Workshop 2012
NEC FIDIC JBCC Contracts Workshop 2012NEC FIDIC JBCC Contracts Workshop 2012
NEC FIDIC JBCC Contracts Workshop 2012
 
System Safety Engineering 2011
System Safety Engineering 2011System Safety Engineering 2011
System Safety Engineering 2011
 
Marketing Analytics Conference 2011
Marketing Analytics Conference 2011Marketing Analytics Conference 2011
Marketing Analytics Conference 2011
 
Water & Sanitation Conference 2009
Water & Sanitation Conference 2009Water & Sanitation Conference 2009
Water & Sanitation Conference 2009
 
Acid Mine Drainage Workshop
Acid Mine Drainage WorkshopAcid Mine Drainage Workshop
Acid Mine Drainage Workshop
 
Construction Claims 2012
Construction Claims 2012Construction Claims 2012
Construction Claims 2012
 
Fraud and Corruption Risk Management 2012
Fraud and Corruption Risk Management 2012Fraud and Corruption Risk Management 2012
Fraud and Corruption Risk Management 2012
 
HR Forum 2012
HR Forum 2012HR Forum 2012
HR Forum 2012
 
Intelligent Fleet Management 2012
Intelligent Fleet Management 2012Intelligent Fleet Management 2012
Intelligent Fleet Management 2012
 
NHI Forum 2012
NHI Forum 2012NHI Forum 2012
NHI Forum 2012
 
Public Sector Risk Management Ghana 2012
Public Sector Risk Management Ghana 2012Public Sector Risk Management Ghana 2012
Public Sector Risk Management Ghana 2012
 
Power Distribution Asset Management 2012
Power Distribution Asset Management 2012Power Distribution Asset Management 2012
Power Distribution Asset Management 2012
 

Último

Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toumarfarooquejamali32
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...IMARC Group
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHelene Heckrotte
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...Brian Solis
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato pptElizangelaSoaresdaCo
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Lviv Startup Club
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessAPCO
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Winbusinessin
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 

Último (20)

Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb to
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato ppt
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 

Technical Writing Skills

  • 1. THINKING BEYOND THE OBVIOUS Communication and Technical Writing Skills for Engineers and Technical Professionals ates Deleglaim can c 2 CiPtD on s p Mastering the art of effective communication, presentation and persuasion 23 - 24 April 2012 Global Prospectus Training Centre Unit 5 Ferndale Mews, 15 Dover Street , Randburg , JHB “Communication works for those that work at it.” John Powell Endorsed and accredited by Southern African Asset Management Association (SAAMA) Ref number: 00247 SETA Accreditation No. 2502
  • 2. OVERVIEW Engineers are accustomed to emphasizing technical and mathematical skills. However, as they move into manage- ment or into positions of influence and leadership, it becomes increasingly important that they are also proficient at listening, speaking, writing and building influence. The stereotype of a person in engineering or a technical field is that of an individual with few verbal skills who tends to be terse, abrupt, sparing with words and emphasizing efficiency over effectiveness. While this might be a general- ization, it is essential for a person who works with others to be able to communicate effectively with their colleagues or their team. These skills are not only important in avoiding critical errors, but are also vital skills when working with a team or presenting a project. This interactive two day workshop has been specifically designed to enable engineers and tech- nical specialists to deliver more effective presentations and to transfer knowledge to their teams or wider audience. No matter how brilliant an idea, if it is not conveyed clearly, its value is never realized. This two-day workshop is designed for professionals who must produce technical documents as part of their work. It will teach delegates how to communicate complex information with clarity, conciseness, and force. ATTEND AND GAIN PRACTICAL INSIGHTS INTO: • Building awareness the key to successful presentations • Communicating with the team • Influencing for success • Developing confidence as a speaker • Discovering the importance of effective written communication • Analysing the features of technical writing • Arranging details in logical sequence • Eliminating jargon, redundancy, wordiness, and the passive voice WHO SHOULD ATTEND This workshop has been specifically designed for Engineers and Technical Professionals namely: • Heads of Engineering Departments • Plant Engineers • Electrical Engineers • Production Engineers • Aeronautical Engineers • Architects • Civil Engineers • Surveyors • Mechanical Engineers YOUR FACILITATOR Mike Lacey-Smith Mike has vast experience in the area of facilitation he has worked in over sixty organisations in South Africa on many training programmes ranging from Project Management, Technical Writing Skills, Personal Effectiveness, Change Management, Stress Management, Time Management, dealing with Change as an ongoing constant, Personal at- titude to work and life and to Specialised Team Building. He is a motivational speaker and a conference speaker. Mike is an Associate of both LCI (Leadership Culture In- novators) and IzicKwe Academy, and is an Executive member of COAT (Consortium of Accredited Trainers). He is the CEO of Free to Live, and is also the Co-Founder of JourneyMan, a workshop programme for men to help them realign themselves to the changing world. He is also MWEB’s “Life Coach for Men” expert on line and administrates the “Man Talk Peer Forum” on the same site. GLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive Oer - Dhevaraj Pillay Johannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za Auditors - Russell Bedford SA (Jhb) Inc. Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates
  • 3. COURSE AGENDA DAY 1 Session One Building awareness the key to successful presentations Creating effective and engaging presentations which can be delivered with confidence and with minimum amount of stress and preparation • Positioning yourself as the expert • Developing confidence as a speaker • Understanding the target audience • Organising technical ideas into presentations • Preparing efficiently and effectively • Engaging the audience • Speaking fluently and making strong points • Delivering memorably and with impact • Using visual aids appropriately and effectively • Managing questions and answers Session Two Communicating with the team • Describing the characteristics of a skilled communicator • Overcoming communication silos • Perfecting the art of listening • Analysing the benefits of assertiveness Session Three Influencing for success • Focusing on persuasion, influence and consensus • Influencing to get your point across • Assessing the nature of influence • Discovering your interpersonal skills • Building rapport • Being influential in difficult group situations Session Four Discovering the importance of effective written communication • Developing confidence as a speaker • Obtaining the ability to deliver clear, accurate and understandable written communication • Acquiring fundamental e-mail etiquette • Practicing the four C’s - Clear - Concise - Complete - Correct Session Five Analysing the features of technical writing There are several features that set technical writing apart from other kinds of professional writing. Despite the complexity of the subject matter, technical writing, like all writing, should adhere to the basic conven- tions of standard written English. This introduction provides a review of what those conventions are and how they should be applied to technical writing tasks. Session Six Considering when to use written communication Technical information may be disseminated in several ways. This session explores those options and how to discern when writing is the most efficient and productive way to transmit complicated ideas. GLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive Oer - Dhevaraj Pillay Johannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za Auditors - Russell Bedford SA (Jhb) Inc. Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates
  • 4. COURSE AGENDA DAY 2 Session Seven Analysing the central idea Each piece of technical writing, no matter how complex, must have a central idea around which it develops. This session shows how a central idea aids clarity and assists the writing process. Session Eight Bringing the audience into account It is essential that writers understand the vital role audience awareness plays in the choices they make, espe- cially in terms of word choice, tone, and amount of detail they need to include. Writers must put themselves in the position of their readers before they begin to draft a technical document. Session Nine Arranging details in logical sequence Supporting the main idea through logical arrangement of information makes the text more accessible and understandable. By having a clear purpose statement at or near the start of a document, writers have a con- trolling idea on which to base all subsequent sentences. Session Ten Choosing the best format Although a large amount of writing in technical fields is formulaic, there are times when writers must choose how best to present their ideas. There is a connection between function and form. Session Eleven Eliminating jargon, redundancy, wordiness, and the passive voice Bad writing habits are barriers to clear dissemination of information and may lead to disastrous outcomes, especially in procedural documents. Good technical writers know how to eliminate the most distracting features of technical writing. Session Twelve Achieving clarity through brevity Although by its very nature technical writing includes sophisticated and sometimes obscure language, this fact alone should not prevent technical writing from being clear, to the point, and understandable to even lay readers. Writers must measure and shorten the length of words, sentences, and paragraphs for the purpose of clarity. Session Thirteen Using Graphics Used not only for clarification of complex information, graphics can also save time, space, and money. It is important that technical writers know how to assess material to determine its suitability for placement in a graphic representation. Question and Answer Session: Delegates will the opportunity to put forward their questions arising form the day’s training to the trainer for further clarification and deliberation. PROGRAMME SCHEDULE All timings are approximate due to the interactive nature of the course. 08:00 Registration and coffee 08:30 Morning session begins 10:30 - 10:50 Morning refreshments and networking break 12:30 Networking luncheon 13:30 Afternoon session begins 15:00 - 15:20 Afternoon refreshments and networking break 16:30 Course concludes GLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive Oer - Dhevaraj Pillay Johannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za Auditors - Russell Bedford SA (Jhb) Inc. Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates
  • 5. Communication and Technical Writing Skills for Engineers and Technical Professionals ONLY R6 9 9 Registration Form 23 - 24 April 2012 Global Prospectus Training Centre, Per D eleg ex. VA ate, 0 T. Unit 5 Ferndale Mews, 15 Dover Street , GPW Keitesh Randburg , JHB Fax Completed Registration Form To: +27 11 781 6044 Company Name: Type of Business: Address: Tel: Fax: VAT Number: Delegate 1: Position: E-Mail: Delegate 2: Position: E-Mail: Delegate 3: Position: E-Mail: Delegate 4: Position: E-Mail: Delegate 5: Position: E-Mail: AUTHORIZATION: Signatory must be authorized to sign on behalf of Company PAYMENT METHODS 1. Cheques - Made Payable to: Name: Global Prospectus Training (PTY) Ltd. 2. Bank Transfer - Global Prospectus Training (PTY) Ltd. Position: First National Bank: Randburg Account Number: 62109 270372 Signature: Date: Branch Code: 254005 3. Credit card - Please fill in your credit card details below CREDIT CARD Cardholder’s Name: DETAILS Credit Card Number: CVC No: Expiry Date: TERMS & CONDITIONS The following terms and conditions will apply: Substitutions  Payment is required in full 5 days from date of invoice. All payments to  Delegates must inform Global Prospectus Training (PTY) Ltd in writing be made directly to Global Prospectus Training (PTY) Ltd. of any substitutions.  No seats will be reserved, unless Global Prospectus Training (PTY) Ltd  There is no charge for substitutions. receives a signed registration form.  Global Prospectus Training (PTY) Ltd will not be held liable for incorrect  Global Prospectus Training (PTY) Ltd reserves the right, due to circumstances Delegate details on Certicates, etc. in the event of substitutions being beyond our control, to change speakers, program content, date & venue. made on the day of the conference. In the event of Global Prospectus  The signed registration form is a legally binding contract. Training (PTY) Ltd having to cancel or postpone an event due to circum- stances beyond our control, delegates will be issued with a credit voucher, Cancellations which may be used at another of our events. All cancellations will be subject to approval by the management of Global Pro- spectus Training (PTY) Ltd. All cancellations made 7 days prior to date of Global Prospectus Training (PTY) Ltd will not be held liable for travel and accommoda- the above mentioned event will be subject to a 50% cancellation fee. Cancella- tion costs. The conference fee includes: conference material, lunches and refreshments, but tions made within 7 days of date of the above mentioned event, will be subject excludes travel & accommodation. to a 100% cancellation fee. The will be no refunds or credit vouchers.