Thriving in 2014 Event Presentation

THRIVING IN 2014:
Key Lessons from the 2013 Government Shutdown
Survey & Strategies for Success in a Challenging
Environment
1/15/2014
#2014Strategies @ORIresults

2
AGENDA
Introductions
Key Findings from the 2013 Government Shutdown Survey
Implications of 2014 and Beyond
Open Forum Q & A

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INTRODUCTIONS
Mike Clarke, President & CEO
Kathy Albarado, President & CEO
@HeliosHR
Dr. David Rehr,Professor
@DRehr
#2014Strategies @ORIresults @HeliosHR @DRehr

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GENESIS: The Fury of Trade Group CEO’s
“They need to make decision and do the
job they have been voted in to do. It
should have never come to this point.
Poor leadership examples on everyone's
part.”
With the level of hostility and
disorganization, lack of compromise and
distrust resulting in a shutdown of the
business of government you should all
be fired and replaced with competent
people."
“Stop acting like children!”
“Get back to working together to get
this country fixed. It's broken and this
bickering is only making it worse. All
incumbents should be voted out unless
significant bi-partisan progress can be
made in the next 6 months.”
“Stop this madness. You are
embarrassing all U.S. citizens by your
actions. Learn the definition of
"statesman" and start acting like one.”

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CONTEXT: The Shutdown by the Numbers
16 Days
Duration of the partial shutdown
of the federal government
$2.5 Billion
Total compensation costs,
including benefits, paid to
furloughed employees
850,000
Number of furloughed federal
workers
6.6 million days
Total number of furlough days
incurred across the federal
workforce
0.5%
Decline in GDP growth caused by
the shutdown as estimated by
Moody’s
$24 Billion
Overall cost to the economy
based on a Standard & Poor’s
estimate

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CONTEXT: The Shutdown by the Numbers
1.2 million
Income verification requests that
the IRS was not able to process
during the shutdown
$152 million
Amount the travel industry lost
each day according to the U.S.
Travel Association
700
Loans the SBA was unable to
process, totaling $140 million
8,000
Home loan decisions for low
income families in rural
communities by DOA
156
Aircraft purchases, valued at
$19 billion that could not be
completed due to the closure
of the FAA’s Aircraft Registry
2 million
Liters of beer, wine and distilled
alcohol stuck at port waiting for
export certificates

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DOWNSTREAM EFFECTS: The Case of San Juan, WA

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IMPACT: Extent of Impact by Sector
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Not at all
Slightly/Somewhat
Significantly/Moderately
31%
38%
32%
9%
35%
56%
4%
15%
81%
21%
33%
46%
Extent to which your Organization was Impacted by the Federal
Goverment Shutdown
All Respondents
Federal Government
Government Contactor
Non-Federal Sector

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RESPONSE: Reactions to the Shutdown
0% 20% 40% 60% 80% 100%
Delayed or canceled strategic investments
Delayed or canceled hiring decisions
Decreased or adjusted staff hours
Sought more info from the government
Delayed or canceled conferences or meetings
Communicated to clients, members & stakeholders
Communicated with employees
5%
9%
8%
19%
12%
24%
26%
17%
33%
37%
39%
44%
48%
66%
37%
53%
64%
39%
75%
71%
91%
14%
23%
24%
27%
31%
38%
46%
Steps Taken In Response to the Shutdown by Organization Type
All Respondents
Federal Government
Federal Contractors
Non-Federal Sector

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OUTLOOK: Optimism Varies Significantly By
Sector
0% 10% 20% 30% 40% 50%
Association/Nonprofit
State Government
Commercial
Contractor
Federal Government
33%
21%
39%
36%
10%
37%
21%
41%
48%
11%
Growth and Budget Outlook by Sector
Growth
Budgets
“Uncle Sam may not be
your favorite uncle,
but he’s definitely your
richest one…”
CEO
Defense Contractor

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OUTLOOK: The Troubling Optimism Gap
35%
19%
24%
Optimism: Your organization’s
budgets
Owner/Senior Exec Manager/Supervisor Mid-level and below
0%
10%
20%
30%
40%
50%
40%
20%
28%
Optimism: Your organization’s
growth

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OUTLOOK: A Challenging Road Ahead
0%
20%
40%
60%
80%
100%
Revenues Budget Number of
staff
Salaries Benefits Training &
prof. dev.
spending
Meeting &
events
spending
14% 11% 12% 12% 12% 13% 12%
28% 37%
29%
15%
25%
38% 42%
37%
35%
43%
60%
56%
40% 37%
21% 17% 17% 12% 6% 9% 8%
Operating Outlook for the Next Six Months
Up
No
Change
Down

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PLANNING: Key Resources for Success
% 10% 20% 30% 40% 50% 60%
Capital/financing for strategic investments
Sales and marketing support
Help identifying customers or prospects
Identifying strategic partnership
opportunities
Qualified staff to do the work
18%
20%
20%
24%
33%
31%
41%
47%
44%
46%
29%
15%
23%
26%
55%
23%
24%
27%
29%
40%
Key Resources Needed to Achieve Strategic Objectives in the Next Six Months
Overall
Federal Government
Contractor
Non-Fedral Sector

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PLANNING: The Challenge of Attracting the Best &
Brightest
%
10%
20%
30%
40%
50%
60%
33%
46%
55%
40%
Qualified Staff are a Key Resource
to Achieving Strategic Objectives
Non-Fedral Sector
Government Contractor
Federal Government
Overall
0% 50% 100%
Don't Know
Less Likely
Neither More nor Less
Likely
More Likely
6%
65%
19%
10%
Likelihood Qualified Staff will Want to
Work for the Federal Government
Federal
Staff: 75%!

15
PLANNING: The Deep Discontent of the Federal
Workforce
59%
Overall Satisfaction
(2012: 63%)
54%
Satisfaction with pay
(2012: 59%)
44%
Access to needed resources
(50% in 2010)
34%
Advancement opportunities
(42% in 2010)
45%
Recognition for good work
(54% in 2010)
KEY (DIS)SATISFACTION INDICATORS
Source: Federal Employee Viewpoints Survey: Employees Influencing Change

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PLANNING: Growth & Financing Strategic
Investments
Businesses having access to
the capital they need
62%
Entrepreneurs wanting to
start new businesses
60%
Strong National Economic
Growth
74%
%
5%
10%
15%
20%
25%
30%
35%
18%
31%
29%
23%
Capital/Financing is a Key Resource
to Achieving Strategic Objectives
Non-Fedral Sector
Government Contractor
Federal Government
Overall
Less Likely due to
Washington’s Governance…

17
PLANNING: Washington’s Drag on the Economy
CEO’s/Senior Executives who
contacted a member of
Congress during the shutdown
(54% Overall)
75%
“This fiasco, including the sequester
and shut down, have almost killed us.
Small business is the majority of our
economy. Take care of it please!”
Owner
Commercial Business

18
PLANNING: Loss of Faith in Washington’s
Governance
0%
20%
40%
60%
80%
100%
Optimistic Neutral Pessimistic Don't Know
6%
14%
74%
6%
9%
21%
68%
2%
5%
10%
85%
0%
7% 9%
83%
1%
Optimism that the Goverment will Address Priorities
Important to You
Overall
Democrat
Republican
Independent
Respondents LESS CONFIDENT
in the government’s ability to
address the country’s
challenges
79%

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The Message for Washington: Do your Jobs!

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PLANNING: The Ascendancy of Social Media in
2014?
0% 10% 20% 30% 40%
Don't know
Lower Quality
About the same
Higher Quality
3%
34%
35%
28%
Quality of information about the
shutdown on social media compared
to traditional news channels
0% 10% 20% 30% 40%
Slightly/ Not at
all Valuable
Moderately
Valuable
Valuable/ Very
Valuable
34%
31%
35%
Value of social media as a way to learn
about the shutdown and surrounding
legislative debate

THRIVING IN 2014:
Key Strategies for Success in a Challenging
Environment
Q&A

THANK YOU!
John Kagia
Director, Strategy & Insight
ORI
571-257-3205
www.ORIResults.com/shutdownsurvey

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