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WHO WE ARE, WHAT WE DO,
  AND HOW WE DO IT
                  April 2013



       © 2013 KIROYAN PARTNERS. All rights reserved.
Kiroyan Partners is
      a strategic consulting firm that
      assists clients by a comprehensive
      and multi-disciplinal approach to
      social and communication issues
                      The outcome of our work is enhanced
                     reputation and a better understanding
                    of stakeholders, enabling organizations
                      to communicate, position themselves
                         and resolve issues more effectively


© 2013 KIROYAN PARTNERS. All rights reserved.              2 / 18   
VISION
    Become a leader in the Indonesian private sector
    in the active promotion of sustainable business
    based on good corporate governance and
    corporate social responsibility

    MISSION
    To provide business solutions to clients through
    strategic communications that adheres to good
    corporate governance and corporate social
    responsibility according to best practice, and
    provide a cultural bridge between Indonesia and
    the international business community


© 2013 KIROYAN PARTNERS. All rights reserved.             3 / 18   
OUR FOUNDATIONS



                                                SERVICES



                                                VALUES

                                         TEAM              APPROACH




© 2013 KIROYAN PARTNERS. All rights reserved.                            4 / 18   
OUR VALUES



        PERSONAL                                ETHICS   PROFESS-
        INTEGRITY                                        IONALISM




© 2013 KIROYAN PARTNERS. All rights reserved.                    5 / 18   
OUR TEAM
                                                            Senior Advisory Council
                                                                      Wisdom, insight, contacts




       Dr. Marzuki           Ambassador         Rear Adm.        Dr. MAS   Dr. Anwar   Air Chief
       Darusman              Sabam              (ret) Yoost F.   Hikam     Nasution    Marshal (ret)
       (Chairman)            Siagian            Mengko                                 Chappy
                                                                                       Hakim




© 2013 KIROYAN PARTNERS. All rights reserved.                                                    6 / 18   
OUR TEAM
                                                                       Council of Experts
                                                                                     Special expertise




       Dr. Irwandy           Prabowo            Dr. Gregoria    Dr. Dave        Dr. Maria        Nunik
       Arif                                     Arum            Lumenta         Nindita          Maharani
                                                Yudarwati                       Radyati          Maulana
       Senior Expert         Senior Expert      Senior Expert   Senior Expert   Senior Expert    Senior Expert
       on Mining             on Economics       on Communi-     on Social       on Business      on Corporate
                                                cations         Research        and Social       Communica-
                                                                                Responsibility   tions




© 2013 KIROYAN PARTNERS. All rights reserved.                                                               7 / 18   
OUR TEAM

                                                                                      Consulting




                         NOKE KIROYAN              ANANG RIZKANI NOOR              ANTON RIZKI SULAIMAN
                President Director & Chief      Director & Principal Consultant   Director & Principal Consultant
                               Consultant




© 2013 KIROYAN PARTNERS. All rights reserved.                                                                8 / 18   
OUR TEAM
                                                                                   Consulting



         ARYANTI SAVITRI ASTRID PUSPITASARI           PASHA AGOES       RIDWANA SALEH       DICKY SEPTRIADI
          Senior Consultant  Senior Consultant      Senior Consultant   Senior Consultant         Consultant




           IRMA PANDORA         MARGARETH OLIVIA      PRAMA YUDHA         BRATA YUDHA
                Consultant             Consultant           AMDAN            Consultant
                                                          Consultant




© 2013 KIROYAN PARTNERS. All rights reserved.                                                         9 / 18   
OUR TEAM

                                                                       Administration



                        JULI GULTOM             ARYADI RAHMAN     ANNISA HARYADI            HUSEIN
                        Administration               Accountant     Administration    General Affairs
                             Manager                                      Assistant        Assistant




© 2013 KIROYAN PARTNERS. All rights reserved.                                                          10 / 18   
OUR APPROACH

              ASSESS                       STRATEGIZE   EXECUTE




                                    PERFORMANCE            COMMUNICATION



                                                REPUTATION
                                                                  Doorley and Garcia, 2007




© 2013 KIROYAN PARTNERS. All rights reserved.                                     11 / 18   
OUR SERVICES
         ASSESS                             STRATEGIZE          EXECUTE            COMMUNICATE
        • Stakeholder                       • Policy            • Executive        • Crisis
            Mapping                             Development         Coaching           Communication
        •   Stakeholder                     •   Strategy        •   Capacity       •   CSR/
            Perception                          Development         Building           Sustainability
            Study                           •   Stakeholder     •   Stakeholder        Reporting
        •   Non-financial                       Engagement          Engagement     •   Organizational
            Risk                            •   Communication       Facilitation       Reporting
            Assessment                          Strategy        •   Issues             Advisory
        •   Communication                   •   Protocols &         Management     •   Media
            Audit                               Guidelines      •   Crisis             Management
        •   CSR                                 Development         management     •   New Media
            Performance
                                            •   Program         •   Program
                                                                                       Management
            Measurement                         Development         Monitoring     •   Creative
        •   Stakeholder                                                                Services
            Impact
            Assessment
        •   Issues
            Identification




© 2013 KIROYAN PARTNERS. All rights reserved.                                                    12 / 18   
HOW WE DO IT
                                                ANALYZE
                                                • Stakeholder Management
                                                • Political Economy
                                                • Communication Theory
                                                • Business & Social Context


                      ACT                                        RESEARCH
                      • Report                                   • Field Research
                      • Present                                  • Desktop Research
                      • Recommend Measures                       • Verification



                                                SYNTHESIZE
                                                • Management Solution
                                                • Relevant Theories
                                                • Research Findings
                                                • Empirical Data




© 2013 KIROYAN PARTNERS. All rights reserved.                                            13 / 18   
OUR CLIENTS – past and current
INDONESIA



               US & EUROPE




                       ASIA                                 AUSTRALIA




            © 2013 KIROYAN PARTNERS. All rights reserved.                  14 / 18   
Selected Cases Studies:
CRISIS MANAGEMENT




     #1   Through a merger and acquisition process a foreign oil & gas company became a
          non-operating part-owner of an asset that subsequently was involved in a serious
          environmental issue. Through a multi-year process we assisted the company to
          gradually disengage in a responsible manner while maintaining good relations with
          all stakeholders.


     #2   It is a well-known fact that oil & gas companies are susceptible to blowouts, yet
          anytime it occurs, a crisis will ensue. The severity of the case depends on location
          and nature of the blowout. The matter needs careful and responsible handling at
          local and national levels, which we have done with another client.




                © 2013 KIROYAN PARTNERS. All rights reserved.                               15 / 18   
Selected Cases Studies:
CAPACITY BUILDING




     #1   An FMCG company is dissatisfied with its complaints handling mechanism which is
          seen as impeding its efforts to establish its reputation as a reliable company. We
          were commissioned to conduct a thorough analysis of the weaknesses and come
          up with a solution.


     #2   The syariah arm of a bank was spun off in compliance with the central bank
          stipulations that syariah and conventional banks must be separated. During a one-
          year period we assisted the syariah bank in establishing a Public Relations function
          from scratch, including training its staff.




                © 2013 KIROYAN PARTNERS. All rights reserved.                             16 / 18   
Selected Cases Studies:
COMMUNITY ISSUES




     #1   Mining companies need a local license to operate from the communities in addition
          to the permits required by law. Prior to conducting outreach programs a thorough
          stakeholder analysis must be conducted followed by community needs
          assessment. This is what we did over a period of many years for a precious metals
          COW company.


     #2   A base metals COW company was facing a complex community situation involving
          various ethnic groups who were involved in hereditary land ownership issues. Prior
          to proceeding to the formal licensing process, these communities need to be
          resolved. We assisted the company in dealing with this complex issue.




                © 2013 KIROYAN PARTNERS. All rights reserved.                           17 / 18   
Selected Cases Studies:
MULTIDIMENSIONAL STUDY




    #1   After a long absence from Indonesia a foreign company that supplies products and
         systems to the security authorities was contemplating a re-entry into the
         Indonesian market and needed a reliable decision-making tool for this purpose. We
         analyzed all relevant aspects, including the specific political and economic
         conditions as well as industry-specific issues needed for the strategic decision.


    #2   The Indonesian and Australian governments have agreed to enter into a
         Comprehensive Economic Partnership Agreement. The business sector will be a
         major component of the agreement. Kiroyan Partners was appointed by both sides
         to prepare a Joint Position Paper that is preceded by stakeholder analysis and
         stakeholder engagement in Indonesia and Australia.



               © 2013 KIROYAN PARTNERS. All rights reserved.                          18 / 18   
THANK YOU
PT KOMUNIKASI KINERJA
  Menara Karya, 10th Floor, Suite H
Jl. HR Rasuna Said Blok X-5 Kav. 1-2
     Jakarta 12950 - INDONESIA
         T: +6221 5794 4694
         F: +6221 5794 4696
     info@kiroyan-partners.com
      www.kiroyan-partners.com

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130401 kp-credentials-april

  • 1. WHO WE ARE, WHAT WE DO, AND HOW WE DO IT April 2013 © 2013 KIROYAN PARTNERS. All rights reserved.
  • 2. Kiroyan Partners is a strategic consulting firm that assists clients by a comprehensive and multi-disciplinal approach to social and communication issues The outcome of our work is enhanced reputation and a better understanding of stakeholders, enabling organizations to communicate, position themselves and resolve issues more effectively © 2013 KIROYAN PARTNERS. All rights reserved.  2 / 18 
  • 3. VISION Become a leader in the Indonesian private sector in the active promotion of sustainable business based on good corporate governance and corporate social responsibility MISSION To provide business solutions to clients through strategic communications that adheres to good corporate governance and corporate social responsibility according to best practice, and provide a cultural bridge between Indonesia and the international business community © 2013 KIROYAN PARTNERS. All rights reserved.  3 / 18 
  • 4. OUR FOUNDATIONS SERVICES VALUES TEAM APPROACH © 2013 KIROYAN PARTNERS. All rights reserved.  4 / 18 
  • 5. OUR VALUES PERSONAL ETHICS PROFESS- INTEGRITY IONALISM © 2013 KIROYAN PARTNERS. All rights reserved.  5 / 18 
  • 6. OUR TEAM Senior Advisory Council Wisdom, insight, contacts Dr. Marzuki Ambassador Rear Adm. Dr. MAS Dr. Anwar Air Chief Darusman Sabam (ret) Yoost F. Hikam Nasution Marshal (ret) (Chairman) Siagian Mengko Chappy Hakim © 2013 KIROYAN PARTNERS. All rights reserved.  6 / 18 
  • 7. OUR TEAM Council of Experts Special expertise Dr. Irwandy Prabowo Dr. Gregoria Dr. Dave Dr. Maria Nunik Arif Arum Lumenta Nindita Maharani Yudarwati Radyati Maulana Senior Expert Senior Expert Senior Expert Senior Expert Senior Expert Senior Expert on Mining on Economics on Communi- on Social on Business on Corporate cations Research and Social Communica- Responsibility tions © 2013 KIROYAN PARTNERS. All rights reserved.  7 / 18 
  • 8. OUR TEAM Consulting NOKE KIROYAN ANANG RIZKANI NOOR ANTON RIZKI SULAIMAN President Director & Chief Director & Principal Consultant Director & Principal Consultant Consultant © 2013 KIROYAN PARTNERS. All rights reserved.  8 / 18 
  • 9. OUR TEAM Consulting ARYANTI SAVITRI ASTRID PUSPITASARI PASHA AGOES RIDWANA SALEH DICKY SEPTRIADI Senior Consultant Senior Consultant Senior Consultant Senior Consultant Consultant IRMA PANDORA MARGARETH OLIVIA PRAMA YUDHA BRATA YUDHA Consultant Consultant AMDAN Consultant Consultant © 2013 KIROYAN PARTNERS. All rights reserved.  9 / 18 
  • 10. OUR TEAM Administration JULI GULTOM ARYADI RAHMAN ANNISA HARYADI HUSEIN Administration Accountant Administration General Affairs Manager Assistant Assistant © 2013 KIROYAN PARTNERS. All rights reserved.  10 / 18 
  • 11. OUR APPROACH ASSESS STRATEGIZE EXECUTE PERFORMANCE COMMUNICATION REPUTATION Doorley and Garcia, 2007 © 2013 KIROYAN PARTNERS. All rights reserved.  11 / 18 
  • 12. OUR SERVICES ASSESS STRATEGIZE EXECUTE COMMUNICATE • Stakeholder • Policy • Executive • Crisis Mapping Development Coaching Communication • Stakeholder • Strategy • Capacity • CSR/ Perception Development Building Sustainability Study • Stakeholder • Stakeholder Reporting • Non-financial Engagement Engagement • Organizational Risk • Communication Facilitation Reporting Assessment Strategy • Issues Advisory • Communication • Protocols & Management • Media Audit Guidelines • Crisis Management • CSR Development management • New Media Performance • Program • Program Management Measurement Development Monitoring • Creative • Stakeholder Services Impact Assessment • Issues Identification © 2013 KIROYAN PARTNERS. All rights reserved.  12 / 18 
  • 13. HOW WE DO IT ANALYZE • Stakeholder Management • Political Economy • Communication Theory • Business & Social Context ACT RESEARCH • Report • Field Research • Present • Desktop Research • Recommend Measures • Verification SYNTHESIZE • Management Solution • Relevant Theories • Research Findings • Empirical Data © 2013 KIROYAN PARTNERS. All rights reserved.  13 / 18 
  • 14. OUR CLIENTS – past and current INDONESIA US & EUROPE ASIA AUSTRALIA © 2013 KIROYAN PARTNERS. All rights reserved.  14 / 18 
  • 15. Selected Cases Studies: CRISIS MANAGEMENT #1 Through a merger and acquisition process a foreign oil & gas company became a non-operating part-owner of an asset that subsequently was involved in a serious environmental issue. Through a multi-year process we assisted the company to gradually disengage in a responsible manner while maintaining good relations with all stakeholders. #2 It is a well-known fact that oil & gas companies are susceptible to blowouts, yet anytime it occurs, a crisis will ensue. The severity of the case depends on location and nature of the blowout. The matter needs careful and responsible handling at local and national levels, which we have done with another client. © 2013 KIROYAN PARTNERS. All rights reserved.  15 / 18 
  • 16. Selected Cases Studies: CAPACITY BUILDING #1 An FMCG company is dissatisfied with its complaints handling mechanism which is seen as impeding its efforts to establish its reputation as a reliable company. We were commissioned to conduct a thorough analysis of the weaknesses and come up with a solution. #2 The syariah arm of a bank was spun off in compliance with the central bank stipulations that syariah and conventional banks must be separated. During a one- year period we assisted the syariah bank in establishing a Public Relations function from scratch, including training its staff. © 2013 KIROYAN PARTNERS. All rights reserved.  16 / 18 
  • 17. Selected Cases Studies: COMMUNITY ISSUES #1 Mining companies need a local license to operate from the communities in addition to the permits required by law. Prior to conducting outreach programs a thorough stakeholder analysis must be conducted followed by community needs assessment. This is what we did over a period of many years for a precious metals COW company. #2 A base metals COW company was facing a complex community situation involving various ethnic groups who were involved in hereditary land ownership issues. Prior to proceeding to the formal licensing process, these communities need to be resolved. We assisted the company in dealing with this complex issue. © 2013 KIROYAN PARTNERS. All rights reserved.  17 / 18 
  • 18. Selected Cases Studies: MULTIDIMENSIONAL STUDY #1 After a long absence from Indonesia a foreign company that supplies products and systems to the security authorities was contemplating a re-entry into the Indonesian market and needed a reliable decision-making tool for this purpose. We analyzed all relevant aspects, including the specific political and economic conditions as well as industry-specific issues needed for the strategic decision. #2 The Indonesian and Australian governments have agreed to enter into a Comprehensive Economic Partnership Agreement. The business sector will be a major component of the agreement. Kiroyan Partners was appointed by both sides to prepare a Joint Position Paper that is preceded by stakeholder analysis and stakeholder engagement in Indonesia and Australia. © 2013 KIROYAN PARTNERS. All rights reserved.  18 / 18 
  • 19. THANK YOU PT KOMUNIKASI KINERJA Menara Karya, 10th Floor, Suite H Jl. HR Rasuna Said Blok X-5 Kav. 1-2 Jakarta 12950 - INDONESIA T: +6221 5794 4694 F: +6221 5794 4696 info@kiroyan-partners.com www.kiroyan-partners.com