1. 1750 Walker Rd, Macon, GA 31206•478-784-9793•lna@cox.net
Niel J. Coplin
Objective
To join a successful firm that appreciates a skilled company man that takes pride in his work. I
don’t mind working long hours or weekends, I am always on time, and I am never out sick.
Experience
Dec 07 - Present Apex Computer Systems, Inc. All of Georgia
Field Service Engineer
 Working SunTrust contract since June 2008. Support all branches and non branch sites and local/
remote personnel. Responsibilities include beak/fix scheduling, diagnostics, parts ordering, parts
tracking/ return, repair, and follow-up. Expert in Citrix desktop applications for VMware/Vsphere
for branch servers. Well-rounded, in depth knowledge to support numerous needs of non-branch
personnel including break/fix, software installation, and configuration/trouble shooting. Services
performed onsite or remotely by MS RDC or the SCCM Remote Desktop Connection.
 Day One Support for SunTrust projects, including the BAR Project, VOIP/Back Up Router
Project and various software pushes.
 Originally hired for my broad knowledge of both computer and printer repair, I am certified on
the Lenovo laptop and desktop series SunTrust is currently using and have worked on all models
of their HP laptops and desktops. Expert on Dell laptops and desktops.
 Familiar with Bancstar system used in South East branches and troubleshooting branch issues
with it and related equipment.
 Exceptional time management – adept at several multi-layer time accounting systems including
IMAC and Incident reporting system – expert at satisfying customers in a scheduled repair or
priority repair environment. Adept at managing customer time of repair, on-the-job overhead
duties, and personnel responsibilities
 Ability and willingness to travel to remote sites to affect any type of repair. I cover Macon,
Warner Robins, Milledgeville, Lake Oconee, Madison, Thomson, Conyers and the Conyers
Disaster Recovery Center, plus everything south of I-20 and outside of I-285. My back up
coverage includes the Albany/Columbus/La Grange area as well as most of the state of Georgia
outside of Atlanta.
Nov 97 – May 06 Computer Services Associates Macon, GA
Computer/Printer Repair Technician
 Can work from service manuals without prior experience on most printers and computers. My
computer repair experience covers a time frame from 1997 through the current year. My printer
experience covers the years from 2000 through the current year. Have worked under contract
with Decision One on various computer, computer related equipment, and printers. Also
performed printer and PC repair with the U.S. Air Force at Robins AFB and defense contractors
such as ARINC and MTC Technologies.
 Personal Computers: A+ Certified. Can build, trouble shoot and repair IBM PC compatible
hardware and Microsoft Windows software.
 Networking: Able to run cable, makes ends, and test. Can install wall face plates and setup basic
workgroups. Can install and configure print servers and configure PCs for network printing.
Some knowledge of installing Microsoft and Novel server software and network administration.
 Laptops: A working knowledge of the Dell Latitude and Inspiron series laptops as well as

2. 478-784-9793•lna@cox.net
Niel Jackson Coplin
Compaq Presario series laptops to the point of removing and replacing system boards and LCD's.
Sony Vaio laptops for most models.
 Printers: I can completely tear down and rebuild, as well as trouble shoot and diagnose most
laser printers and dot matrix printers. Have experience repairing the following families of
Hewlett Packard printers: LaserJet series 4, 4+, 4V, 4M, 4Si, 4000, 4100, 4200, 4550, 5, 5Si,
5000, 8000, 8100, 8150, 9000, 3600, 3700, 4600 and sub series of the above printers. Also
familiar with Lexmark Optra R, S and T series, C500, C700 series, the Lexmark dot matrix
printers 4220, 2425 and the legacy IBM printers of the same family. A working knowledge of
MTC 1330 series printers and Epson 5000 and 8000 printers. Certified on Minolta Color Laser
printers 3100 and 3300.
 Other Specialties: Satellite Dish Setup and Smart Board Installation and Setup
June 92 - Present Iron Realm Enterprises Macon, GA
Owner
 AutoCAD plotting of mechanical systems for architectural projects.
 Running diazo prints, packaging, and delivering blueprints
 Computer Aided Design, Word Processing
 Computer setup and repair
June 85 – April 92 Sikes Exxon Macon, GA
Assistant Manager/ Light Duty Auto Mechanic
Education/Certifications
Jan 80 – April 85 Georgia Southern University Statesboro, GA
Bachelor of Criminal Justice, GPA 2.9
References
I am familiar with all Suntrust locations in my area of coverage and have built exceptionally strong
professional relationships with multiple layers of branch management, working-level, non-branch
personnel, and consultants. If I work for you, you can expect me to develop an equally long and
impressive list of professional recognition from within your organization. Below are some of the
SunTrust and APEX people I support who asked that I use them as references:
Sun Trust References
James Manley Region President Commercial Lending Macon Main Office Building. 478-755-5102
Jim.Manley@SunTrust.com
Shurnell James Branch Manager Macon Main Branch 478-755-5130 Shurnell.James@SunTrust.com
Wayne Sanders Business Continuation IT Ris Marquis/Conyers D.R. Center 404-813-4346
Wayne.Sanders@SunTrust.com
Lyubena Smith TMS Manager Macon Main Office Building/Marquis Building Atlanta. 478-755-5470
Lyubena.Smith@SunTrust.com
Nancy Bishop Branch Manager GB&T Atlanta Highway Branch Athens 706-363-9739
Nancy.Bishop@SunTrust.com
Bonnie Butler Branch Manager Milledgeville Main Office 478-387-7314 Bonnie.Butler@SunTrust.com
APEX Computer Systems, Inc
Eric Quackenbush former Regional Manager, 678-687-3648 EQuackenbush1@Gmail.com

3. 478-784-9793•lna@cox.net
Niel Jackson Coplin
Mark Aiken former District Manager for D5 Region 678-827-2739 MAiken@ACSI2000.com
Steve Johnson District Manager D4 and D5 Regions. 770-570-7417 SJonson@ACSI2000.com
More references are available on request.