1. Career Objective
Leverage my outstanding interpersonal and excellent technical skills in a challenging and diverse environment.
Education
Associates Degree-Medical Administration-ECPI University, Charlotte, NC
High School Diploma- General Studies- Independence High School, Charlotte NC
Applicable Qualifications
Managerial Leadership Experience Precise Active Listening Skills
Superior Customer Service Call Handling Experience
Logistics Experience Quick Books Expertise
Microsoft Office Experience HRIS Experience
Efficient Time Management Organizational and Analytical Skills
Multi-Tasking/ Flexibility Abilities Dedicated Team Player
Focus on quality, accuracy, and efficiency Attention to detail
Conflict Resolution Skills Effective communication abilities
Professional Experience
Administrative Assistant III– ADP- Charlotte, NC Sept 2015- Present
 Resolve administrative problems and inquiries from clients and vendors while assisting Senior Management
 Prepare and modify documents including correspondence, reports, drafts, memos and emails
 Prepare written responses to routine inquiries
 Maintain office supply inventories
Senior Administrative Assistant – Metlife- Charlotte,NC May 2015-Sept 2015
 Imported QuickBooks while entering data for building investment portfolios for financial advisors
 Maintained a clean work environment and assured employees complied with standard operating procedures
 Planned and strategized on ideas for promotion vendors/stock campaigns
 Scheduled trips for clients to meet with Financial Advisors
Phone Banker II Coach – WellsFargo- Charlotte, NC Sept 2012-April 2015
 Resolved customer concerns via phone to phone interaction all while displaying superb customer service
 Presented products that meet customers ongoing financial necessities
 Supported new hires in ongoing orientation of new roles, while staying in compliance with FDIC and banking standard procedures
 Received recognition and earned rewards for exceeded sales goals and quotas
Human Resource Specialist-Army National Guard- Charlotte, NC Nov 2006- Dec 2012
 Entered military orders, reports, forms, requisitions, directives, and standard operating procedures at division levels
 Aided administrative support to office staff to ensure updated on current information
 Sustained office files and unit personnel records, while handling payroll and financial records
 Maintained an HRIS database tracking incoming and outgoing soldiers and all pertaining personnel records
Additional Activities
 Monroe Housing Authority-Assisted the homeless,and the less fortunate by serving food, and assisting in yearly
events to assure the less fortunate are attended too and provided food and clothing.
Professional References
 References Available Upon Request
NICOLLETTE CANADY
3537 Tracy Glenn Ct, Charlotte, NC
(704) 231.9848 ▪ nicollettecanady@gmail.com