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12 social media fears overcoming social media fears  right now aww yeah!
1 fear number one “ We won't have CONTROL over the  conversation.”
1 NEWS FLASH: You don't have CONTROL over the  weather either.
no rain, no rainbows.
1 fear: lacking control You won't have  control , but by avoiding social media, you miss the  opportunity  to participate in the conversation.
1 fear: lacking control A  natural  and organic conversation is in high demand today and the era of  control  is over.
1 fear: lacking control You're being talked about whether you're involved  or not , so take this as a chance to get  involved  in the conversation.
2 fear number two: “ We have to PRIVACY .” worry about
2 NEWS FLASH All companies PRIVACY .” worry about
 
2 fear: privacy All companies have to deal with  privacy  issues, but your absence could lead to a lack of  trust  in you by the consumer.
2 fear: privacy A reported  93%  of social media users say they expect companies to have a social media presence and an  absence  can be a mark against a company.
2 fear: privacy Establish the corporate  policy  prior to using social media that covers  privacy  (or retool your non-compete contracts to cover social media use).
3 fear number three “ Well, our DEMOGRAPHIC isn't online.”
3 NEWS FLASH That is just WRONG... unless your demo is a fetus or a carcass.
 
3 fear: reach All  demographics  are online now, starting at toddler age up to  100 year olds .  All continents are using social media, even  Antarctica .
3 fear: reach Facebook alone has over two million users  over age 55  and the growth of all of the social networks is  massive  (we’re talking over 1000% growth in some cases).
4 fear number four “ Our users won't CONNECT with us.”
4 NEWS FLASH Social media users CONNECT with others naturally.
friend request accepted
4 fear: connecting It takes  grooming  & a concise strategy, but you won’t sit alone online unless you set up a profile then  stare  blankly at the screen.
4 fear: connecting The “ if you build it, they will come ”  mentality  is not at all true in social media.
4 fear: connecting The benefit to social media is that you can reach  new   markets  and you can bring in new users.
5 fear number five “ What if we FAIL???”
5 NEWS FLASH You're asking the WRONG question.
 
5 fear: failure Scared of failing? The risk here is not in failure but in  failing to try .
5 fear: failure We have already established that  consumers  expect you to be online and because social media is a relatively young medium, it is still a  forgiving  space.
5 fear: failure If you make a  mistake , just apologize and move on.
5 fear: failure Don’t try to  control  the situation or pass the buck, take  responsibility  for a failed experiment and promise your audience that you’re  learning  from it.
6 fear number six “ We fear spending TOO MUCH TIME without results.”
6 NEWS FLASH Any marketing EFFORT takes time.
 
6 fear: wasted time Fearing a time investment won’t get you far, think of it as a  risk  spending too  little  time as you watch your competitors eat up your  market .
6 fear: wasted time Your  value  proposition in social media is an authentic presence and results vary, so we advise changing your strategy as you go.  Flexibility  increases your success rate.
7 fear number seven “ What if people CRITICIZE us or our product?”
7 NEWS FLASH If they're going to CRITICIZE they're already  doing it.
 
7 fear: being criticized  This is a unique  opportunity  to overcome objections and publicly create fans & change minds, not by controlling the message but by  addressing  problems head on without being defensive.
7 fear: being criticized Social media is based upon making  genuine  connections, so why not use this as an  opportunity  to be human as you address criticism?
7 fear: being criticized Being  silent  is the same to some as agreeing, so be  proactive .
8 fear number eight “ Is social media SECURE?”
8 NEWS FLASH Social media is as SECURE as your email.
 
8 fear: security Social media is not  secure . Neither is television, radio or the phone. Your data is  secured  similarly to your email so don't give out your passwords.
8 fear: security The  golden  rule: don’t publish any comment, picture or article online that you wouldn’t show  the world  on television, over the radio or in a newspaper.
9 fear number nine “ What if I don't TRUST MY STAFF to handle  our social media?”
9 NEWS FLASH Then you should FIRE your entire staff.
 
9 fear: staff ability If you  trust  your staff to sell your service in person or over the phone, social media is no different- it’s just a different communication tool. We call this  accountability .
9 fear: staff ability Properly  train  your staff, keep everyone educated and as mentioned before, you will need to remain  flexible .
10 fear number ten “ What if I don't have ENOUGH STAFF to handle  our social media?”
10 NEWS FLASH Every business starts WITH  ONE PERSON and this is  no different.
 
10 fear: commitment Then just  start small . As a business owner, sign up for Twitter and be yourself for a while.
10 fear: commitment You don’t have to constantly sell, you can simply make people want to  contact you  or your company by giving them an  informal  peek behind the scenes.
10 fear: commitment As you find time to engage and it becomes easier,  grow  your efforts.
11 fear number eleven “ We don't have the BUDGET for social media.”
11 NEWS FLASH Yes you do.  It's called A MARKETING budget.
 
11 fear: cost Social media is 68% of marketers’  priority  in 2009 and being in the remaining 32% poses a risk of being beaten to  connect  with the consumer.
11 fear: cost If you don’t have  dollars  to invest, at least invest the time to make social media a  priority .
12 fear number twelve “ I have no idea where TO START.”
12 NEWS FLASH When  Edison invented THE LIGHTBULB, neither did he.
 
12 fear: where to start An education is the first place. If you're  lost , you should consider hiring a new media consultant even if just to  establish  where to begin.
12 fear: where to start Depending on company size, it may be  starting  a blog. Others may need a presence on Facebook or Twitter while others have  consumers  still focused on forums.
12 fear: where to start Exploring  social networks and listening is the ultimate starting point- never dive in head-first without  knowing  how deep the pool is.
Wow, you made it to slide 70!  You MUST have needed some hand holding to  overcome your fears! 12 social media fears & overcoming them  now
Guess what ?  We're always here to help!  We consult, speak & write about social media  every day ! 12 social media fears & overcoming them  now
WE WANT TO TALK TO YOU! blog :  nmlab.com/blog email : austinlabs(at)gmail.com twitter : @newmedialab 12 social media fears we like talking. a lot.

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12 Social Media Fears: Overcoming Uncertainty

  • 1. 12 social media fears overcoming social media fears right now aww yeah!
  • 2. 1 fear number one “ We won't have CONTROL over the conversation.”
  • 3. 1 NEWS FLASH: You don't have CONTROL over the weather either.
  • 4. no rain, no rainbows.
  • 5. 1 fear: lacking control You won't have control , but by avoiding social media, you miss the opportunity to participate in the conversation.
  • 6. 1 fear: lacking control A natural and organic conversation is in high demand today and the era of control is over.
  • 7. 1 fear: lacking control You're being talked about whether you're involved or not , so take this as a chance to get involved in the conversation.
  • 8. 2 fear number two: “ We have to PRIVACY .” worry about
  • 9. 2 NEWS FLASH All companies PRIVACY .” worry about
  • 10.  
  • 11. 2 fear: privacy All companies have to deal with privacy issues, but your absence could lead to a lack of trust in you by the consumer.
  • 12. 2 fear: privacy A reported 93% of social media users say they expect companies to have a social media presence and an absence can be a mark against a company.
  • 13. 2 fear: privacy Establish the corporate policy prior to using social media that covers privacy (or retool your non-compete contracts to cover social media use).
  • 14. 3 fear number three “ Well, our DEMOGRAPHIC isn't online.”
  • 15. 3 NEWS FLASH That is just WRONG... unless your demo is a fetus or a carcass.
  • 16.  
  • 17. 3 fear: reach All demographics are online now, starting at toddler age up to 100 year olds . All continents are using social media, even Antarctica .
  • 18. 3 fear: reach Facebook alone has over two million users over age 55 and the growth of all of the social networks is massive (we’re talking over 1000% growth in some cases).
  • 19. 4 fear number four “ Our users won't CONNECT with us.”
  • 20. 4 NEWS FLASH Social media users CONNECT with others naturally.
  • 22. 4 fear: connecting It takes grooming & a concise strategy, but you won’t sit alone online unless you set up a profile then stare blankly at the screen.
  • 23. 4 fear: connecting The “ if you build it, they will come ” mentality is not at all true in social media.
  • 24. 4 fear: connecting The benefit to social media is that you can reach new markets and you can bring in new users.
  • 25. 5 fear number five “ What if we FAIL???”
  • 26. 5 NEWS FLASH You're asking the WRONG question.
  • 27.  
  • 28. 5 fear: failure Scared of failing? The risk here is not in failure but in failing to try .
  • 29. 5 fear: failure We have already established that consumers expect you to be online and because social media is a relatively young medium, it is still a forgiving space.
  • 30. 5 fear: failure If you make a mistake , just apologize and move on.
  • 31. 5 fear: failure Don’t try to control the situation or pass the buck, take responsibility for a failed experiment and promise your audience that you’re learning from it.
  • 32. 6 fear number six “ We fear spending TOO MUCH TIME without results.”
  • 33. 6 NEWS FLASH Any marketing EFFORT takes time.
  • 34.  
  • 35. 6 fear: wasted time Fearing a time investment won’t get you far, think of it as a risk spending too little time as you watch your competitors eat up your market .
  • 36. 6 fear: wasted time Your value proposition in social media is an authentic presence and results vary, so we advise changing your strategy as you go. Flexibility increases your success rate.
  • 37. 7 fear number seven “ What if people CRITICIZE us or our product?”
  • 38. 7 NEWS FLASH If they're going to CRITICIZE they're already doing it.
  • 39.  
  • 40. 7 fear: being criticized This is a unique opportunity to overcome objections and publicly create fans & change minds, not by controlling the message but by addressing problems head on without being defensive.
  • 41. 7 fear: being criticized Social media is based upon making genuine connections, so why not use this as an opportunity to be human as you address criticism?
  • 42. 7 fear: being criticized Being silent is the same to some as agreeing, so be proactive .
  • 43. 8 fear number eight “ Is social media SECURE?”
  • 44. 8 NEWS FLASH Social media is as SECURE as your email.
  • 45.  
  • 46. 8 fear: security Social media is not secure . Neither is television, radio or the phone. Your data is secured similarly to your email so don't give out your passwords.
  • 47. 8 fear: security The golden rule: don’t publish any comment, picture or article online that you wouldn’t show the world on television, over the radio or in a newspaper.
  • 48. 9 fear number nine “ What if I don't TRUST MY STAFF to handle our social media?”
  • 49. 9 NEWS FLASH Then you should FIRE your entire staff.
  • 50.  
  • 51. 9 fear: staff ability If you trust your staff to sell your service in person or over the phone, social media is no different- it’s just a different communication tool. We call this accountability .
  • 52. 9 fear: staff ability Properly train your staff, keep everyone educated and as mentioned before, you will need to remain flexible .
  • 53. 10 fear number ten “ What if I don't have ENOUGH STAFF to handle our social media?”
  • 54. 10 NEWS FLASH Every business starts WITH ONE PERSON and this is no different.
  • 55.  
  • 56. 10 fear: commitment Then just start small . As a business owner, sign up for Twitter and be yourself for a while.
  • 57. 10 fear: commitment You don’t have to constantly sell, you can simply make people want to contact you or your company by giving them an informal peek behind the scenes.
  • 58. 10 fear: commitment As you find time to engage and it becomes easier, grow your efforts.
  • 59. 11 fear number eleven “ We don't have the BUDGET for social media.”
  • 60. 11 NEWS FLASH Yes you do. It's called A MARKETING budget.
  • 61.  
  • 62. 11 fear: cost Social media is 68% of marketers’ priority in 2009 and being in the remaining 32% poses a risk of being beaten to connect with the consumer.
  • 63. 11 fear: cost If you don’t have dollars to invest, at least invest the time to make social media a priority .
  • 64. 12 fear number twelve “ I have no idea where TO START.”
  • 65. 12 NEWS FLASH When Edison invented THE LIGHTBULB, neither did he.
  • 66.  
  • 67. 12 fear: where to start An education is the first place. If you're lost , you should consider hiring a new media consultant even if just to establish where to begin.
  • 68. 12 fear: where to start Depending on company size, it may be starting a blog. Others may need a presence on Facebook or Twitter while others have consumers still focused on forums.
  • 69. 12 fear: where to start Exploring social networks and listening is the ultimate starting point- never dive in head-first without knowing how deep the pool is.
  • 70. Wow, you made it to slide 70! You MUST have needed some hand holding to overcome your fears! 12 social media fears & overcoming them now
  • 71. Guess what ? We're always here to help! We consult, speak & write about social media every day ! 12 social media fears & overcoming them now
  • 72. WE WANT TO TALK TO YOU! blog : nmlab.com/blog email : austinlabs(at)gmail.com twitter : @newmedialab 12 social media fears we like talking. a lot.