The Winning Entrepreneur: 5 Lessons To Help You Succeed
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Content for January 25's Better Business Brunch which highlights 5 key things every entrepreneur needs to succeed.
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The Winning Entrepreneur: 5 Lessons To Help You Succeed
- 2. New Leaf Ventures Technology Solutions for Building Better Businesses
- 3. New Leaf Ventures Technology Solutions aimed at Building Better Businesses Employee Management Solution Inventory and Order Management Solution Customer Service Solution
- 4. New Leaf Ventures Technology Solutions aimed at Building Better Businesses 1 More Events and . Partnerships
- 5. New Leaf Ventures Technology Solutions aimed at Building Better Businesses 2 Online . Presence
- 7. The Better Business Blog
- 8. Social
- 9. New Leaf Ventures Technology Solutions aimed at Building Better Businesses 3 Client . Success
- 12. INTRODUCING ZENDESK MARVIN SEBASTIAN // 01.14.14
- 15. Customer service starts with a question inquire about a product online a call from a VIP customer a customer emailing a complaint question about offers, promos
- 17. Easy to setup, beautifully simple
- 18. Ability to open multiple tickets in one browser tab Create view lists to organize your tickets Easy to retrieve ticket history Over 100 integrations with 3rd-Party softwares
- 19. Forum and search analytics so you know what your customers are looking for and how effective is your selfCompare yourself to your peers service content with key customer service metrics, like satisfaction rating, first response time and ticket volume Zendesk’s customer satisfaction surveys capture customer feedback in one click Track data that matters to your team and organization, like resolution times and ticket volume by channel
- 20. Flexible Ticket Management Multiple-Channel Support Self-Service Community Support Reporting & Analytics Fully Customizable Branding 100+ 3rd Party Integrations
- 30. 5 Business Lessons A bunch of other lessons that go along with them.
- 31. Get a head start. Time is of the essence. Harness it early.
- 33. Get a head start. • Start early • Fail early • Learn early • Adapt early
- 34. Focus on the essentials. What is truly important will always be important. Focus on these.
- 36. Focus on the essentials. • Where do we want to go? Are we headed there? (vision) • Do we have the right people (team) doing the right things (objectives, key result areas, tasks) , in the right way (values)? • Do we have the resources (stewardship)
- 37. Build Strong Relationships It takes the same amount of time to be a jerk as it does to be a God-send.
- 39. Build Strong Relationships • Build a strong foundation of TRUST • Be motivated by LOVE • Prioritize the process of communication • APOLOGIZE quickly and FORGIVE completely
- 40. Get *damn* good. Or get the hell out.
- 42. Get *damn* good. • Working extremely hard. (Don’t get good at rationalizing procrastination and laziness.) • Making and keeping commitments. (Don’t get good at making excuses.) • Networking and Par tnering. (Don’t get good at destroying relationships through incompetence and dishonesty.)
- 43. Solve Problems Solve more of them. Solve them better.
- 45. Solve Problems • Appreciate life and its ongoings. (Gratefulness) • Recognize the needs of people. (Compassion) • Discipline your passions towards solutions. (Diligence)
- 46. Summary Get a head start. Focus on the essentials. Build strong relationships. Get *damn* good. Solve problems.
- 47. THANK YOU!
- 48. Product Demos
Notas do Editor
- So that’s what Zendesk is about—bringing companies closer to their customers, so they can engage with customers and have interactions that are meaningful, personal, and productive.
- Consumer expectations around the world are shifting: Today, we’ve become accustomed to being able to buy things with one click We expect to connect with companies instantly, from wherever we are—via our mobile devices, through social channels And the experience we expect from the companies we do business with needs to be tailored to us and transparent so we actually feel good about being customers of theirs
- Zendesk collects all your customer conversations from various channels—all in one place, so you can communicate with your customers more efficiently.
- 6 years and over 30,000 customers later, we continue to re-architect our product and approach to meet today’s changing consumer expectations and business demands—to help companies make that pivot towards “customers first”. Simply put, Zendesk is software for better customer service.