1. NetWrix Customer Case Study
Fast and Effective Account Lockout Solution in a Big
Business Environment
“Using [NetWrix Account Lockout Examiner] helped us respond
faster and minimize the impact to the user community.”
Rick Tuttle, operations manager at large integrated energy and chemical company.
Customer:
Global integrated energy and
chemicals company
A busy team of dedicated IT professionals at a large integrated
Number of Users: energy and chemical company administered everyday IT
34,000 employees worldwide activities, overseeing the company’s broad networking
Industry: Energy
environment. Support from the helpdesk was meticulous, yet
Solution: extensive, so operation time was at a premium. Consequently,
Identity Management when a sudden surge of user account lockout complaints
began to cramp the help desk with time-consuming dilemmas,
Product:
Account Lockout Examiner a fast and effective solution was needed immediately.
Vendor: Challenge: Unknown Source Caused Company-Wide User
NetWrix Corporation
Account Lockouts
Phone: 888-638-9749
Web Site: www.netwrix.com
An already busy IT staff was suddenly burdened with resolving a
Customer Profile: widespread user account lockout crisis that resulted in complaints
Multinational energy and chemicals throughout the company. Often times, employee lockout was the
company with 10 billion dollar result of three successive failed attempts to log in. Many users,
annual revenue that adds value to
coal, oil and gas reserves, using
however, insisted that they had correctly implemented their user
feedstocks to produce liquid fuels, password, but were nonetheless locked out after one attempted
fuel components and chemicals log-in. Aside from the overwhelming flood of IT complaints, the
through its unique proprietary
odd lock-out description provided reason to believe that there was
technologies.
a malware attack. Thus, the company decided that a solution was
needed to help manage the surge and simultaneously determine
the root cause of the issue.
Copyright © NetWrix Corporation. All rights reserved.

2. NetWrix Customer CaseCase
NetWrix Customer Study
Study
Solution: Account Lockout Examiner “The Netwrix Account Lockout Examiner
tooled in mitigating the Conficker outbreak,”
That is when the perplexed team of IT
said Rick Tuttle, operations manager of a large
professionals turned to NetWrix Account
integrated energy and chemical company. “By
Lockout Examiner to remedy the influx of
determining the source, the [Active Directory]
help desk tickets. NetWrix Account Lockout
administrator could isolate the infected
Examiner gives users the ability to identify
network. Using the tool helped us respond
account lockouts in real time via automated
faster and minimize the impact to the user
E-mail alerts to operators, troubleshoot
community.”
account lockouts by isolating the cause of
the problem and proactively resolve the About NetWrix Corporation
situation at hand without affecting user
Established in 2006, NetWrix Corporation
productivity. This promotes security within an
provides innovative and cost-effective solutions
organizational network while enabling users to
that simplify and automate the management of
log into their accounts, thus ensuring that the
Windows networks. With in-depth knowledge and
help desk can spend its time dealing with more
experience managing Windows environments of
pressing issues. Thanks to Account Lockout
all sizes, the company delivers solutions to meet
Examiner, the IT staff was able to easily
complicated business requirements while fulfilling
install a solution and immediately determine
the best expectations of IT professionals.
that the source of the attack was an isolated
engineering network that was infected with
Conficker worm, a worm that often causes
widespread account lockouts.
Copyright © NetWrix Corporation. All rights reserved.