The presentation describes in brief the patients need, expectations and how to develop the patient care and feedback system to obtain maximum patient satisfaction.

1. PATIENT SATISFACTION DR. N. C. DAS

9. MEDICAL PRACTICE IN THE PAST MEDICAL PRACTICE

10. MEDICAL PRACTICE TODAY MEDICAL PRACTICE

14. ADVANTAGE OF PATIENT SATISFACTION PATIENT SATISFACTION MORE NAME- FAME – REPUTATION GOOD PERCEPTION GOAL ATTAINMENT RE-VISIT HIGHER EXPECTATION

15. DETERMINANTS OF PATIENT SATISFACTION CUSTOMER SATISFACTION EXPECTATION PERCEPTION AT EXIST AFTER EXIST AT ENTRY DURING STAY

23. QUALITY MEDICAL CARE MODEL OF PATIENT SATISFACTION CUSTOMER CONTINUITY OF EFFECTIVE CARE COMMITMENT OF HOSPITAL STAFF PHYSICAL FACILITY POSITIVE ATTITUDE OF CARE PROVIDERS SATISFACTION LEVEL

24. FACTORS INFLUENCING PATIENT SATISFACTION PATIENT SATISFACTION APPROPRIATENESS (RELEVANT PATIENT CARE) TIMELINESS RIGHT TREATMENT/ RESPONSE AT NIGHT TIME RESPECT & CONCERN (SYMPATHY & CONSCIOUSNESS) SAFETY OF PATIENT (SAFE ENVIRONMENT) CONTIUNITY (TREATMENT & OUTSIDE) EFFECTIVENESS (CORRECTNESS TREATMENT) EFFICACY (RESPONSE LEVEL TO TREATMENT) AVAILABILITY (TREATMENT AS PER PATIENTS REQUIREMENTS) EFFICIENCY (CAPABILITY & RESOURCE AVAILABILITY)

30. STRUCTURED QUESTIONNAIRE BASED PATIENTS SELF ASSESMENT AT DISCHARGE (Likert Scale) STAFF OPINION ABOUT PATIENT DURING STAY ANALYSIS OF LAMA CASES MEDIA COVERAGE COMMUNITY RESPONSE (INCREASE PATIENT NUMBER) EVALUATION PROFORMA PATIENT’s RELATIVE DURING STAY VISITORS BOOK EXIT INTERVIEW SUGGESTION BOX REPEAT VISIT TO HOSPITAL PATIENT SATISFACTION ANALYSIS PATIENT SATISFACTION ANALYSIS

31. Hospital Administration Made Easy http//hospiad.blogspot.com An effort solely to help students and aspirants in their attempt to become a successful Hospital Administrator. hospi ad DR. N. C. DAS