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The Use of Radio in the Dissemination of Agricultural Information to
 Farmers: The Ghana Agricultural Information Network System (GAINS)
                                           Experience

                                               Joel Sam
                                                Director
                      Institute for Scientific and Technological Information
                         Council for Scientific and Industrial Research
                                            Accra, Ghana
                                    Email: egy28@yahoo.co.uk

                                            Lucy Dzandu
                                               Librarian
                      Institute for Scientific and Technological Information
                         Council for Scientific and Industrial Research
                                            Accra, Ghana
                                  Email: lucydzandu@yahoo.com


Abstract
In Ghana, agriculture is the mainstay of the economy and is vital to the overall economic
growth and development as it is a source of livelihood for a great majority of the population.
An important vehicle for increasing agricultural productivity is the provision of relevant and
current agricultural information on time and in the right format to stakeholders. This paper
discusses the role that the Ghana Agricultural Information Network System (GAINS) has
played in disseminating agricultural information to farmers using radio. Recommendations
have been made on how to improve information dissemination and to collaborate with other
institutions to provide agricultural information to improve agricultural productivity, food
security and rural livelihoods in Ghana.
                                                1
1.0 Introduction
Agriculture plays a very important role in Ghana’s economy. About 60% of the population
is employed by the agricultural sector, which supports about 80% of the population
economically through several activities such as farming, distribution of farm products, and
the provision of other related services. In economic terms, the sector was .for many years
in the past the largest contributor to the GDP until the year 2006 when the service sector
overtook it. Data available from the Ghana Statistical Service showed that in 2006 the
service sector contributed 48.8% while agriculture contributed 30.4% to country’s GDP.
This trend has been continuing and in 2010, the service sector’s contribution rose to 51.4%
while that from agriculture fell to 29.9%. But in spite of this trend its development still
holds the key to poverty alleviation and improved food security in Ghana and other
developing countries (GSS, 2011).
The peasant farmers produce the bulk of the country's food crops for home consumption,
as well as cash crops for export. Their inability to sustain increased food production levels
over the years could be attributed to factors such as the lack of reliable information that
will help them to adjust their farm management practices. To overcome this problem, they
have to be provided with the requisite knowledge to enable them increase their output, and
thereby increase their earnings from farming activities.


In a situation where information about new methods of production hardly reaches the
peasant farmers, majority of whom have very little or no formal education, it becomes
necessary to adopt alternative methods which can adequately meet these demands. Such
an approach should aim at providing the information needed to solve their problems, and
also motivate them to accept changes and adopt improved practices. One basic and
essential attribute of information is that it helps in solving problems. For this to be possible
however, it must be relevant to the user's needs at any given time. In the agricultural
sector, information is one of the major resources      to increase food production. Effective
information delivery service greatly enhances agricultural development (Sam, 2011).



                                               2
ICTs encompass a range of technologies that facilitate by electronic means, the production,
storage and exchange of information, though a distinction is often made between new ICTs
such as computers, Internet and mobile phones and old ICTs such as newspapers, radio,
television and landline telephony. The new ICTs are known for their digital transmission
mechanisms, greater interactivity, wider geographical coverage, cost-effectiveness, and
availability on 24/7 basis. By contrast, the old ICTs use analog transmission mechanisms
and mostly provide one-way communication (Greenberg, 2005).


The potential contribution of ICTs to development generally, and poverty reduction in
particular has received a growing attention worldwide in recent years. The widespread
availability of ICTs has generated much interest in their potential use for development and
poverty alleviation. ICTs may play a role in the livelihoods of people in rural areas by
facilitating access to information which can boost agricultural production and provide
marketing information for agricultural products, hence improving farmers’ income. ICTs
may also improve poor people’s access to education, health, government and financial
services (Cecchini and Scott, 2003). Arguably, the values of ICTs can be particularly high in
areas where other forms of communication such as postal systems and roads are poor.
This paper discusses the use of radio by the Ghana Agricultural Information Network
System (GAINS) in the dissemination of agricultural information to farmers. The use of
radio was chosen as the channel through which agricultural information should be
disseminated to farmers as majority of them are illiterate and could therefore not be
reached through the traditional channels of disseminating information. Radio was found to
be appropriate as the agricultural information programmes are broadcast in the local
languages which is understood by the illiterate farmers. It is for this reason that GAINS has
since 2004 been disseminating agricultural information to farmers through the use of
radio.


2.0 The Ghana Agricultural Information Network System (GAINS)
The Ghana Agricultural Information Network System (GAINS) is a Ghanaian information
network which has primarily been used for the sharing of agricultural research
                                             3
information. Since 1991, it has linked the libraries of 18 of Ghana’s agricultural research
and academic facilities to each other and to external contacts. It facilitates a question and
answer service (QAS) to address stakeholders’ agricultural information needs, attempts to
improve the accessibility of locally produced research findings, and builds the capacity of
stakeholder institutions' libraries and information management professionals. It is
managed by a coordinating centre based at the Institute for Scientific and Technological
Information-of the Council for Scientific and Industrial Research (CSIR-INSTI). (GAINS,
2010).


GAINS' purpose is to bring together the creators and disseminators of agricultural research
information in Ghana to increase information sharing and collectively address their
common needs. GAINS’ coordinating centre has been increasing stakeholders’ collective
access to scientific information, especially international journals, and in seeking external
partnerships. However, the network faces major challenges in assisting its member
institutes to improve their own information management and sharing capabilities. Despite
the efforts of the coordinating centre, locally generated research outputs are still quite
difficult to access, as very few of GAINS’ member institutes have functioning repositories of
their research outputs, and even fewer effectively share their output with the rest of the
network (GAINS, 2010).


2.1 Information and Knowledge Resources in GAINS - Databases
Since March 2000 when GAINS started facilitating the Ghana-QAS, the Local Area Network
Essential Electronic Agricultural Library (LANTEEAL) database has been found to be a very
relevant source for providing information to users.      LANTEEAL is a useful source of
information for the Ghana-QAS and also complements the AGORA database. With the
acquisition of 3 sets of LANTEEAL, the information needs of research scientists and
academia are being met throughout the country as they are strategically placed in CSIR-
INSTI, Accra, KNUST, Kumasi and UDS, Nyankpala, near Tamale.




                                             4
A number of in-house databases such as Agricultural Experts in Ghana (AGRIEX), Ghana
Science Abstracts (GHASAB), Ghana Agricultural Research Information (GHAGRI) and the
thesis database, as well as the GAINS newsletter archive, are accessible from the GAINS
website, and many of the international databases (AGORA, HINARI, OARE and Science
Direct) are accessible from their own sites. These databases have been very beneficial in
serving the information needs of research scientists and academia as they provide a very
useful source for Ghanaian generated information. They are however unhelpful to farmers,
majority of whom are illiterate. Thus the need to use radio to repackage the information
and broadcast it using the local languages to reach the farmers.
Within GAINS, a number of Ghanaian agricultural research information databases have
been created with the collaboration of local partners to serve the information needs of
users. These are:
   •   Ghana Agricultural Research Information Database (GHAGRI) - a bibliographic
       collection of   information on all aspects of agriculture and rural development in
       Ghana and contains over 9700 records largely of journal articles, books, conference
       proceedings, unpublished reports, thesis and dissertations dating back to the early
       1900s. This database can be accessed online at: www.gains.org.gh. It was developed
       using the WINISIS software and indexed using AGROVOC Thesaurus.
   •   Ghana Science Abstracts (GHASAB) - a bibliographic database of refereed journal
       articles published in Ghana or about Ghana in the area of science and technology
       and contains 1845 records. It can be accessed online at: www.gains.org.gh and was
       developed using the WINISIS software and indexed using Spine Thesaurus for
       Science and Technology.
   •   GAPP Institutional Repository Database - is made up of metadata and associated
       full-text collection of information on all aspects of agriculture and rural
       development in Ghana. This database contains 1032 records of which are 25
       metadata and 1007 full-text and was developed using the WINISIS software and
       indexed using AGROVOC Thesaurus.
In recent times, attempts have been made by GAINS to expand its focus to address the
needs not only of research and academia, but also of end users such as farmers and
                                             5
intermediaries such as extension agents. In serving the information needs of farmers,
majority of whom are illiterate, the traditional resources (databases, books, journals) and
means of disseminating information would not adequately meet their information needs.
The need therefore arose to use radio to repackage the information and broadcast it using
the local languages to reach the farmers.


3.0 Radio and Agricultural Information Dissemination
Agricultural information in Ghana is provided through two main channels. These are the
well-known formal channels which include libraries and information centres, radio and
television; posters and the informal channel of oral communication. Of these, farmers tend
to rely on the oral method of communication and sometimes on the radio for their
information needs, while other users of agricultural information such as policy makers and
researchers depend on formal channels for their information needs (Hanson, 1994). GAINS
in collaboration with its development partners notably CTA, FAO, FARA, IICD and KIT have
over the years explored the use of ICT in the dissemination of agricultural information to
its stakeholders.
Farmers need to be informed and educated about improved agricultural practices to enable
them increase their productivity and income. Several channels such as extension agents,
individuals, farmer-to-farmer contact, print media (newspapers, magazines, newsletters,
leaflets, pamphlets, and posters) and electronic media (radio, television, films) have been
widely used to disseminate information to farmers (Rite FM, 2011).


However, through the challenges and lessons learnt in the provision of agricultural
information to farmers under the CTA supported QAS project in Ghana, the use of radio was
identified as a medium through which the information needs of farmers could be met. Many
farmers in Ghana are peasant farmers who live in the rural areas of the country. Many of
these farmers are illiterate and lack the formal skills to read and understand technical
research findings. It is on the basis of this that the QAS entered into partnerships with
community radio stations with CTA’s support to reach more Ghanaian farmers in their own


                                            6
local languages to disseminate agricultural research findings to them, and also help them
identify solutions to their farming problems.


Radio is one broadcast medium which almost all experts identify to be the most
appropriate for rural emancipation program. It beats distances, and thus has immediate
effect. It has been identified as the only medium of mass communication the rural
population is very familiar with. This is because a radio set is cheap to obtain and is widely
owned in the rural areas. This is made possible by the advent of the battery-operated
transistorized sets. Furthermore, radio is favored as a medium of communication in rural
communities because of the advantages ascribed to it in form of (i) transcending the
barriers of illiteracy, and (ii) demanding less intellectual exertion than the print media
messages (Rite FM, 2011). Its limitation that it was a one-way communication channel has
been overcome in Ghana through massive improvement in telecommunication which
enables the audience to respond via telephone to radio broadcasts.


3.1 Brief Profile of Radio Stations
A study carried out by the CTA supported QAS project in Ghana revealed that it was better
to work with community-based FM stations, as they broadcasted programmes in local
languages understood by farmers and fisher folks. It was also found to be more viable
economically to work with community-based FM stations as opposed to the national
broadcasting station.


In line with this, the repackaging of agricultural information into radio programmes started
in 2004 with Radio Peace, a community-based FM station in Winneba in the Central Region
of Ghana. The station serves 7 out of the ten regions of the Central region of Ghana. It is
estimated that on the average about 5,000 people listen to the agricultural programme on
Thursday evenings when the live broadcast is aired with an equal number listening to the
repeat programme on Saturdays. The programme is broadcast in the local language
(Fante).


                                                7
In addition to Radio Peace, GAINS now partners one community radio station (Royals FM)
and two community-based commercial radio stations (Lorlornyo FM and Rite FM) to
provide tailor-made agricultural programmes to empower farmers with relevant
agricultural best practices.


Royals FM is a community Radio station based at Wenchi in the Brong Ahafo region. It is
under the management of a community based organization called Rural Organized Youth in
Agriculture, Literacy and Sanitation [ROYALS]. One of the aims of this organization is to
help educate the people in the Wenchi municipality and Tain district especially and beyond
on improved farming technologies for farmers.         It broadcasts an agricultural radio
programme in Asante Twi known as Kua Pa Ye (Good Farming Practices) every Saturday
evening with a repeat the next Saturday. Thirty three community information centres in
and around Wenchi & Tain districts are linked to the QAS radio programme.


Rite FM is a commercial radio station based in Somanya in the Eastern region. It operates a
twenty-four hour radio service. The prime focus of the station is on agriculture and social
development. Through its carefully prepared material, based on a solid foundation of well-
structured programme platforms, the station disseminates timely information to primarily
farmers and secondly to all stakeholders in the agricultural value chain in three different
languages namely, English, Twi and Krobo. With respect to the agricultural programme,
Twi and Krobo (the local dialects) are used to broadcast the programme on Friday morning
with a repeat on Monday evening. The programmes are also streamed on the internet
(www.ritefmonline.com) to get feedback from a wider audience. This website also
generates a newsletter that is sent to over 1000 agricultural professionals around the
country. Since this website was made public it has had over 180,000 hits as at the end of
2011 and usually attracts an average of 100-800 people daily.


Lorlornyo FM is also a commercial radio station in Hohoe in the Volta region. The
broadcast covers over ten districts in the Volta region, parts of the Eastern region and part


                                             8
of Togo. Ewe and Akan are used to air the radio programmes on Thursday evenings with a
repeat broadcast on Sunday afternoon.


3.2 Format and Content Development for the Radio Broadcast
The radio programmes are broadcast live for duration of one hour once a week with a
repeat broadcast either in the same week or the next depending on the radio station. The
issue for the week is advertised prior to the broadcasting for the listeners to be aware of
what will be aired. A topic is chosen based on an analysis made of the questions received
either by the radio station or the coordinating centre and the FAQs form the basis for
the broadcast series. FAQs allow for the identification of (i) agricultural issues that can be
addressed by scientists, policy-makers and other stakeholders, and (ii) priority information
needs of the larger farming community. Once the priority information needs of the farming
community are identified both from questions received by partners and from community
consultation in the catchment areas of the radio stations, topics are selected for the
development of radio programmes by CSIR-INSTI in collaboration with the radios based on
these findings. On the day of the radio broadcast, the resource persons introduce the issue,
discuss it for about thirty minutes and listeners are then allowed to phone into the
programme or send text messages (literate farmers) to ask follow-up questions, seek
further clarifications, access information, and share knowledge with other listeners. Those
who phone-in have their contact details and questions registered by the receptionist
of the radio station.


Farmers who do not have the means or know how to call into programs are
encouraged to visit the radio stations with their problems or success stories so that it
can be shared with a wider community. The phone-in facility and sending of text
messages provides a good feedback mechanism to evaluate the programme and also
receive follow-up of related questions. It also makes the programme more participatory,
interesting and widens the listenership.




                                              9
Efforts are made to align programming with the various farming seasons so that farmers
can be provided with timely and pertinent information for the farming season. The
programmes are also recorded, and farmers who could not listen to the programme or who
want to keep a copy go to the station to get copies of a particular programme for future use.


In developing content for the radio broadcast, certain vital roles are played by both the
coordinating centre of GAINS and the radio stations. These roles are outlined below:
With respect to the radio stations, as a follow up to frequently asked questions they receive
from the listeners or sent to them from the coordinating centre, they conduct community
consultation at the local level and in consultation with CSIR-INSTI to develop relevant
content for the broadcast series.     Findings of the community consultations are then
analyzed and synthesized to form the basis for the broadcast series. After the broadcast,
they do a follow-up on some of the people who asked the question to find out how
knowledge gained is helping them or possibly their neighbours. The stations also have to
agree with CSIR-INSTI the materials/issues to be broadcast beforehand. The finally submit
to CSIR-INSTI a copy of each broadcast on CD, certificate of broadcasts, an evaluation
report on the programme at the end of the series using the smart toolkit for radio.
In the case of the coordinating centre, they provide resource persons for the production of
the broadcast series when required, resource materials for the production of the broadcast
series, assist with the monitoring and evaluation of the programme to ensure its objectives
are being met, and provide financial support for the production and broadcast of the series.


3.2.1 Resource Persons
In producing radio broadcasts not only those with academic qualifications served as
resource persons, but also others with a wide range of experience in the issue under
discussion for example, farmers, extension officers, and fishermen. With this development,
the programme is well patronized as the voices of the less privileged in society are also
heard.




                                             10
3.3 Use of Tongshi Radio
Through the financial support of CTA, twenty tongshi radio receivers were acquired in
2008 and distributed to assist the partners to facilitate access to agricultural research and
development information available via digital satellite broadcasts for QAS partners.
Personnel of the beneficiary institutions were trained on the installation of the equipment
and downloading of information. The information downloaded is then disseminated to the
various stakeholders to meet their information needs.


3.4 Evaluation and Impact Stories from Radio Broadcast
In April 2011, an assessment of Rite FM agricultural programs was undertaken to
determine the impact of radio agricultural programs on the target audience (farmers). The
data was collected from 400 respondents, scattered in 13 communities, located in 7
districts from 3 regions. The findings of the study showed that the programs broadcast on
Rite FM were relevant to the agricultural information needs of respondents. Majority of the
respondents admitted that they gained some new knowledge through listening to the
programs. Times of day specific programs are broadcast and unreliable power supply was
indicated as constraints to listenership of the programs. The programs, to a large extent,
had the desired impact on the listeners. It should therefore be sustained but with some
modifications in terms of time of presentation and encouragement of group listenership.


Earlier in 2009, Radio Peace undertook a similar study with four hundred and forty seven
farmers involved. The result of that study indicated improved livelihood of the target
audience (farmers) by way of improved production practices, adoption of improved
technologies, the setting up of new businesses (agro-chemical shops) to supplement their
farm income.


The radio programmes seem to be having a tremendous impact in the lives of the rural
people. A number of impact stories have been shared with others by some listeners of
Radio Peace and Royals FM. These are: fishing communities have been having problems
with respect to the level of catch, primarily because of foreign fishing vessels encroaching
                                             11
on the 3 kilometer zone protected under international law. The reefs were also being
destroyed as well. Despite numerous complaints to government, no action was taken. It
was only when the issue was broadcast by Radio Peace, Winneba that the government went
into action to address the problem.


Secondly, farmers no longer use intense labour to clear their fields. They mostly depend on
weedicides. Some farmers had challenges regarding the proper application of the product.
Experts provided by Royals FM discovered that the farmers were applying half of what was
prescribed. A special programme was aired to deal with the situation and the farmers later
called to the programme to report of improvement in clearing their fields.


Thirdly, a farmer had a problem with his cashew production. Apparently his trees had
reached maturity, but they were producing very little cashew. An expert from Royals FM
visited the farm and identified that the problem had to do with spacing and thick canopy of
the trees; and the farmer was advised to prune them – which he did. Production increased
significantly.


Finally, it has been observed that the status of farmers in the Winneba and Wenchi
communities has improved with the adoption of new agricultural technologies. It is also
encouraging to note that, the youth in the communities reached by the radio programmes
are getting involved in agriculture.


3.5 Key Challenges in using Radio
The key challenges faced using radio to disseminate agricultural information was:
Duration of the programme – one of the key challenges that has faced the radio programme
is the issue of the duration of the programme per week (1 hour). It has been observed that
the period is too short for the issue at stake to be thoroughly discussed, explained and also
to respond to the questions during the phone-in segment. This has resulted in the phone-in
segment being truncated most of the time with a number of lingering issues unresolved.


                                             12
Language barriers – most of the resource persons especially the research scientists are not
fluent in the local of the radio stations so sometimes have to speak in English for it to be
translated by the host. This defeats the purpose of the programme which is to be aired in
the local language.


Communication skills – some of the resource persons also lack the necessary
communication skills to communicate to the audience. It therefore makes the programme
uninteresting.


Road network – the poor road infrastructure in most of the rural areas makes it very
difficult for follow-up activities to be undertaken.


3.6 Lessons Learned in using Radio
A number of lessons have been learned in using radio to disseminate agricultural
information. These are: It has been established that the programme is useful and has
enriched the work of the farmers and extension agents who listen to it. The introduction of
the phone-in facility has resulted in issues of concern to the listeners being addressed on
the spot by experts. It has also brought variety to the programmes due to the varied nature
of the resource persons and their background knowledge.


With this development the programme is well patronized as the voices of the less
privileged in society are also being heard. The programme has therefore broken the
secrecy that used to be the hallmark of farmers in not sharing their success stories with
others. In conclusion, it must be emphasized that there is the need for more communities
to be involved in such radio programmes to enhance access to information.


One other key lesson that has been learned is the fact that the radio programmes have
increased the outreach of responses to FAQs and more people have answers to issues of
concern to them. It has therefore led to increased listenership.


                                               13
It is also worth mentioning that farmers are now sharing experiences they have had as
individuals in farming. Though some of the information may have no scientific basis or
proof, they were worth sharing as they were practical experiences.


Record keeping and community entry in all the radio stations improved significantly. Prior
to the project most of the stations were not keeping track of issues that were discussed and
following up to ensure that solutions provided are working.


Conclusions and Recommendations
The GAINS has become a major source of information for agricultural development in
Ghana. Through the creation of web-based information systems, there are better linkages
and information sharing among the partners of GAINS. Today, GAINS has established the
mechanism for the continuous gathering, updating, storage, processing and dissemination
of data. It maintains national databases and information resources and provides value
added information services. Finally, it provides primary information sources and helps to
bridge the resource gap by making materials available electronically through the building
of an online system and also providing access to international online resources.


In addition through collaboration with rural radio FM stations, it has played significant role
in the dissemination of agricultural information to farmers and other stakeholders in
agriculture living in rural areas. Farmers have improved their production practices,
through adoption of new technologies. Follow-up visits revealed that the use of radio in the
dissemination of information to farmers in agriculture has impacted positively on the lives
of the rural community, increasing knowledge sharing among farmers, improving
livelihood, ensuring food security, and enhancing rural development.
However, in this information age where there is so much information, no one organization
or institution can provide the information needs of all stakeholders in agriculture. There is
therefore the need for a coordinated and concerted effort of all the institutions, both public
and private, research, extension, university, and farmer based organizations to provide
relevant, timely and accurate information. There is also the need for a combination of
                                             14
methods, manual information system, radio, television, web-based system to meet the
information requirements of the different stakeholders. With recent advances in
information technology especially in e-collaboration tools, the potential for information
sharing among stakeholders is high.
Efforts should be made for GAINS to collaborate with all the district agricultural
information centres (AICs) of the Ministry of Food and Agriculture. Such collaboration will
assist greatly in reaching majority of the farmers and fishermen in a cost-effective manner.
The radio programmes produced by one station can also be given to the other stations and
the AICs to use.     This could help increase farmers and extension agents’ access to
agricultural information.
It is suggested that instead of a repeat broadcast, the previous broadcast be discussed by
the same resource persons briefly and the rest of the time given to the listeners to ask
questions. This may cost a bit more, but would help people whose calls could not go
through in the previous broadcast to try coming through with their questions and increase
the contribution of the listeners.


It is further recommended that consideration should be given to the number of languages
to be used in the broadcast especially by Lorlornyo Fm, based on which the number of
times it must be aired should be considered. Unlike other regions, Volta region always has
been faced with the issue of Ewe, Akan and the other numerous but relevant dialect
speaking communities that the region is made of.


The Community Information Centre (CIC) - an initiative by the government of Ghana seeks
to bring ICT close to especially those in remote parts of the country. The objectives are to
assist in bridging the digital divide between rural and urban areas; to provide a Wide Area
Network (WAN) for the Ministries, Departments and Agencies (MDAs), hotels, schools,
hospitals etc.; to provide community information needs and enhance national integration;
to create ICT awareness in the rural areas; and to disseminate information to the rural
communities especially in areas of health, local government, environment, agriculture.


                                            15
There is at the moment no direct linkage between the GAINS and any of the CICs. There is,
however, the potential to collaborate with the centres in the future in the provision of
agricultural information to farmers and extension agents at the district level. GAINS can
support the centres through training on how to repackage information, provision of
information materials in agricultural technologies and rural development. This will ensure
that many more farmers and fishermen are reached with current and relevant information
in a timely and cost-effective manner.


For further enhancement and improvement of the GAINS service, there is the need to
introduce mobile phone based service. This is because more than 70% of the Ghanaian
population now own mobile phones. What is now left is to intensify training for
more farmers on how to use the phones to access information.


When all is said and done, it is believed that majority of farmers will have easy access to
timely and cost-effective information to ensure increased agricultural production and food
security.




References
   1. Cecchini, S. and Scott, C. (2003). Can information and communication technology
       applications contribute to poverty reduction? Lessons from rural India. Information
       Technology for Development 10(2), p. 73-84.
   2. GAINS (2010). Case Study: Institution-based Systems, Ghana GAINS. p. 1-15.
   3. Greenberg, A. (2005). ICTs for poverty alleviation: basic tool and enabling sector.
       Http://www.eldis.org/fulltext/sidaictpoverty.pdf. Retrieved on: 23 April 2012.
   4. GSS     (2011).   Revised     Gross    Domestic      Product    2010.    11p.    Http://
       www.statsghana.gov.gh/docfiles/GDP/revised_gdp_2010_may-2011.pdf. Retrieved
       on 26 April 2011.
   5. Hanson, G. “Information for Sustainable Development”. GHASTINET Newsletter
       4(1), 1994. p. 1-2
                                              16
6. Rite FM (2011). An Assessment of Radio Programs in Agricultural Information
   Dissemination:    a    case   study    of   Rite   FM,    Somanya     in   Ghana.
   Http://www.bit.ly/JUPUFT. Retrieved on: 15 November 2011.
7. Sam, J. “Delivery of Information through Rural Advisory Services of Ghana”. Report
   to the Technical Centre for Agricultural and Rural Cooperation (CTA) of the
   Netherlands in connection with the External Evaluation of the Question and Answer
   Service. June 2011. 29p.




                                         17

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PSCC - Capability Statement Presentation
 

008 sam

  • 1. The Use of Radio in the Dissemination of Agricultural Information to Farmers: The Ghana Agricultural Information Network System (GAINS) Experience Joel Sam Director Institute for Scientific and Technological Information Council for Scientific and Industrial Research Accra, Ghana Email: egy28@yahoo.co.uk Lucy Dzandu Librarian Institute for Scientific and Technological Information Council for Scientific and Industrial Research Accra, Ghana Email: lucydzandu@yahoo.com Abstract In Ghana, agriculture is the mainstay of the economy and is vital to the overall economic growth and development as it is a source of livelihood for a great majority of the population. An important vehicle for increasing agricultural productivity is the provision of relevant and current agricultural information on time and in the right format to stakeholders. This paper discusses the role that the Ghana Agricultural Information Network System (GAINS) has played in disseminating agricultural information to farmers using radio. Recommendations have been made on how to improve information dissemination and to collaborate with other institutions to provide agricultural information to improve agricultural productivity, food security and rural livelihoods in Ghana. 1
  • 2. 1.0 Introduction Agriculture plays a very important role in Ghana’s economy. About 60% of the population is employed by the agricultural sector, which supports about 80% of the population economically through several activities such as farming, distribution of farm products, and the provision of other related services. In economic terms, the sector was .for many years in the past the largest contributor to the GDP until the year 2006 when the service sector overtook it. Data available from the Ghana Statistical Service showed that in 2006 the service sector contributed 48.8% while agriculture contributed 30.4% to country’s GDP. This trend has been continuing and in 2010, the service sector’s contribution rose to 51.4% while that from agriculture fell to 29.9%. But in spite of this trend its development still holds the key to poverty alleviation and improved food security in Ghana and other developing countries (GSS, 2011). The peasant farmers produce the bulk of the country's food crops for home consumption, as well as cash crops for export. Their inability to sustain increased food production levels over the years could be attributed to factors such as the lack of reliable information that will help them to adjust their farm management practices. To overcome this problem, they have to be provided with the requisite knowledge to enable them increase their output, and thereby increase their earnings from farming activities. In a situation where information about new methods of production hardly reaches the peasant farmers, majority of whom have very little or no formal education, it becomes necessary to adopt alternative methods which can adequately meet these demands. Such an approach should aim at providing the information needed to solve their problems, and also motivate them to accept changes and adopt improved practices. One basic and essential attribute of information is that it helps in solving problems. For this to be possible however, it must be relevant to the user's needs at any given time. In the agricultural sector, information is one of the major resources to increase food production. Effective information delivery service greatly enhances agricultural development (Sam, 2011). 2
  • 3. ICTs encompass a range of technologies that facilitate by electronic means, the production, storage and exchange of information, though a distinction is often made between new ICTs such as computers, Internet and mobile phones and old ICTs such as newspapers, radio, television and landline telephony. The new ICTs are known for their digital transmission mechanisms, greater interactivity, wider geographical coverage, cost-effectiveness, and availability on 24/7 basis. By contrast, the old ICTs use analog transmission mechanisms and mostly provide one-way communication (Greenberg, 2005). The potential contribution of ICTs to development generally, and poverty reduction in particular has received a growing attention worldwide in recent years. The widespread availability of ICTs has generated much interest in their potential use for development and poverty alleviation. ICTs may play a role in the livelihoods of people in rural areas by facilitating access to information which can boost agricultural production and provide marketing information for agricultural products, hence improving farmers’ income. ICTs may also improve poor people’s access to education, health, government and financial services (Cecchini and Scott, 2003). Arguably, the values of ICTs can be particularly high in areas where other forms of communication such as postal systems and roads are poor. This paper discusses the use of radio by the Ghana Agricultural Information Network System (GAINS) in the dissemination of agricultural information to farmers. The use of radio was chosen as the channel through which agricultural information should be disseminated to farmers as majority of them are illiterate and could therefore not be reached through the traditional channels of disseminating information. Radio was found to be appropriate as the agricultural information programmes are broadcast in the local languages which is understood by the illiterate farmers. It is for this reason that GAINS has since 2004 been disseminating agricultural information to farmers through the use of radio. 2.0 The Ghana Agricultural Information Network System (GAINS) The Ghana Agricultural Information Network System (GAINS) is a Ghanaian information network which has primarily been used for the sharing of agricultural research 3
  • 4. information. Since 1991, it has linked the libraries of 18 of Ghana’s agricultural research and academic facilities to each other and to external contacts. It facilitates a question and answer service (QAS) to address stakeholders’ agricultural information needs, attempts to improve the accessibility of locally produced research findings, and builds the capacity of stakeholder institutions' libraries and information management professionals. It is managed by a coordinating centre based at the Institute for Scientific and Technological Information-of the Council for Scientific and Industrial Research (CSIR-INSTI). (GAINS, 2010). GAINS' purpose is to bring together the creators and disseminators of agricultural research information in Ghana to increase information sharing and collectively address their common needs. GAINS’ coordinating centre has been increasing stakeholders’ collective access to scientific information, especially international journals, and in seeking external partnerships. However, the network faces major challenges in assisting its member institutes to improve their own information management and sharing capabilities. Despite the efforts of the coordinating centre, locally generated research outputs are still quite difficult to access, as very few of GAINS’ member institutes have functioning repositories of their research outputs, and even fewer effectively share their output with the rest of the network (GAINS, 2010). 2.1 Information and Knowledge Resources in GAINS - Databases Since March 2000 when GAINS started facilitating the Ghana-QAS, the Local Area Network Essential Electronic Agricultural Library (LANTEEAL) database has been found to be a very relevant source for providing information to users. LANTEEAL is a useful source of information for the Ghana-QAS and also complements the AGORA database. With the acquisition of 3 sets of LANTEEAL, the information needs of research scientists and academia are being met throughout the country as they are strategically placed in CSIR- INSTI, Accra, KNUST, Kumasi and UDS, Nyankpala, near Tamale. 4
  • 5. A number of in-house databases such as Agricultural Experts in Ghana (AGRIEX), Ghana Science Abstracts (GHASAB), Ghana Agricultural Research Information (GHAGRI) and the thesis database, as well as the GAINS newsletter archive, are accessible from the GAINS website, and many of the international databases (AGORA, HINARI, OARE and Science Direct) are accessible from their own sites. These databases have been very beneficial in serving the information needs of research scientists and academia as they provide a very useful source for Ghanaian generated information. They are however unhelpful to farmers, majority of whom are illiterate. Thus the need to use radio to repackage the information and broadcast it using the local languages to reach the farmers. Within GAINS, a number of Ghanaian agricultural research information databases have been created with the collaboration of local partners to serve the information needs of users. These are: • Ghana Agricultural Research Information Database (GHAGRI) - a bibliographic collection of information on all aspects of agriculture and rural development in Ghana and contains over 9700 records largely of journal articles, books, conference proceedings, unpublished reports, thesis and dissertations dating back to the early 1900s. This database can be accessed online at: www.gains.org.gh. It was developed using the WINISIS software and indexed using AGROVOC Thesaurus. • Ghana Science Abstracts (GHASAB) - a bibliographic database of refereed journal articles published in Ghana or about Ghana in the area of science and technology and contains 1845 records. It can be accessed online at: www.gains.org.gh and was developed using the WINISIS software and indexed using Spine Thesaurus for Science and Technology. • GAPP Institutional Repository Database - is made up of metadata and associated full-text collection of information on all aspects of agriculture and rural development in Ghana. This database contains 1032 records of which are 25 metadata and 1007 full-text and was developed using the WINISIS software and indexed using AGROVOC Thesaurus. In recent times, attempts have been made by GAINS to expand its focus to address the needs not only of research and academia, but also of end users such as farmers and 5
  • 6. intermediaries such as extension agents. In serving the information needs of farmers, majority of whom are illiterate, the traditional resources (databases, books, journals) and means of disseminating information would not adequately meet their information needs. The need therefore arose to use radio to repackage the information and broadcast it using the local languages to reach the farmers. 3.0 Radio and Agricultural Information Dissemination Agricultural information in Ghana is provided through two main channels. These are the well-known formal channels which include libraries and information centres, radio and television; posters and the informal channel of oral communication. Of these, farmers tend to rely on the oral method of communication and sometimes on the radio for their information needs, while other users of agricultural information such as policy makers and researchers depend on formal channels for their information needs (Hanson, 1994). GAINS in collaboration with its development partners notably CTA, FAO, FARA, IICD and KIT have over the years explored the use of ICT in the dissemination of agricultural information to its stakeholders. Farmers need to be informed and educated about improved agricultural practices to enable them increase their productivity and income. Several channels such as extension agents, individuals, farmer-to-farmer contact, print media (newspapers, magazines, newsletters, leaflets, pamphlets, and posters) and electronic media (radio, television, films) have been widely used to disseminate information to farmers (Rite FM, 2011). However, through the challenges and lessons learnt in the provision of agricultural information to farmers under the CTA supported QAS project in Ghana, the use of radio was identified as a medium through which the information needs of farmers could be met. Many farmers in Ghana are peasant farmers who live in the rural areas of the country. Many of these farmers are illiterate and lack the formal skills to read and understand technical research findings. It is on the basis of this that the QAS entered into partnerships with community radio stations with CTA’s support to reach more Ghanaian farmers in their own 6
  • 7. local languages to disseminate agricultural research findings to them, and also help them identify solutions to their farming problems. Radio is one broadcast medium which almost all experts identify to be the most appropriate for rural emancipation program. It beats distances, and thus has immediate effect. It has been identified as the only medium of mass communication the rural population is very familiar with. This is because a radio set is cheap to obtain and is widely owned in the rural areas. This is made possible by the advent of the battery-operated transistorized sets. Furthermore, radio is favored as a medium of communication in rural communities because of the advantages ascribed to it in form of (i) transcending the barriers of illiteracy, and (ii) demanding less intellectual exertion than the print media messages (Rite FM, 2011). Its limitation that it was a one-way communication channel has been overcome in Ghana through massive improvement in telecommunication which enables the audience to respond via telephone to radio broadcasts. 3.1 Brief Profile of Radio Stations A study carried out by the CTA supported QAS project in Ghana revealed that it was better to work with community-based FM stations, as they broadcasted programmes in local languages understood by farmers and fisher folks. It was also found to be more viable economically to work with community-based FM stations as opposed to the national broadcasting station. In line with this, the repackaging of agricultural information into radio programmes started in 2004 with Radio Peace, a community-based FM station in Winneba in the Central Region of Ghana. The station serves 7 out of the ten regions of the Central region of Ghana. It is estimated that on the average about 5,000 people listen to the agricultural programme on Thursday evenings when the live broadcast is aired with an equal number listening to the repeat programme on Saturdays. The programme is broadcast in the local language (Fante). 7
  • 8. In addition to Radio Peace, GAINS now partners one community radio station (Royals FM) and two community-based commercial radio stations (Lorlornyo FM and Rite FM) to provide tailor-made agricultural programmes to empower farmers with relevant agricultural best practices. Royals FM is a community Radio station based at Wenchi in the Brong Ahafo region. It is under the management of a community based organization called Rural Organized Youth in Agriculture, Literacy and Sanitation [ROYALS]. One of the aims of this organization is to help educate the people in the Wenchi municipality and Tain district especially and beyond on improved farming technologies for farmers. It broadcasts an agricultural radio programme in Asante Twi known as Kua Pa Ye (Good Farming Practices) every Saturday evening with a repeat the next Saturday. Thirty three community information centres in and around Wenchi & Tain districts are linked to the QAS radio programme. Rite FM is a commercial radio station based in Somanya in the Eastern region. It operates a twenty-four hour radio service. The prime focus of the station is on agriculture and social development. Through its carefully prepared material, based on a solid foundation of well- structured programme platforms, the station disseminates timely information to primarily farmers and secondly to all stakeholders in the agricultural value chain in three different languages namely, English, Twi and Krobo. With respect to the agricultural programme, Twi and Krobo (the local dialects) are used to broadcast the programme on Friday morning with a repeat on Monday evening. The programmes are also streamed on the internet (www.ritefmonline.com) to get feedback from a wider audience. This website also generates a newsletter that is sent to over 1000 agricultural professionals around the country. Since this website was made public it has had over 180,000 hits as at the end of 2011 and usually attracts an average of 100-800 people daily. Lorlornyo FM is also a commercial radio station in Hohoe in the Volta region. The broadcast covers over ten districts in the Volta region, parts of the Eastern region and part 8
  • 9. of Togo. Ewe and Akan are used to air the radio programmes on Thursday evenings with a repeat broadcast on Sunday afternoon. 3.2 Format and Content Development for the Radio Broadcast The radio programmes are broadcast live for duration of one hour once a week with a repeat broadcast either in the same week or the next depending on the radio station. The issue for the week is advertised prior to the broadcasting for the listeners to be aware of what will be aired. A topic is chosen based on an analysis made of the questions received either by the radio station or the coordinating centre and the FAQs form the basis for the broadcast series. FAQs allow for the identification of (i) agricultural issues that can be addressed by scientists, policy-makers and other stakeholders, and (ii) priority information needs of the larger farming community. Once the priority information needs of the farming community are identified both from questions received by partners and from community consultation in the catchment areas of the radio stations, topics are selected for the development of radio programmes by CSIR-INSTI in collaboration with the radios based on these findings. On the day of the radio broadcast, the resource persons introduce the issue, discuss it for about thirty minutes and listeners are then allowed to phone into the programme or send text messages (literate farmers) to ask follow-up questions, seek further clarifications, access information, and share knowledge with other listeners. Those who phone-in have their contact details and questions registered by the receptionist of the radio station. Farmers who do not have the means or know how to call into programs are encouraged to visit the radio stations with their problems or success stories so that it can be shared with a wider community. The phone-in facility and sending of text messages provides a good feedback mechanism to evaluate the programme and also receive follow-up of related questions. It also makes the programme more participatory, interesting and widens the listenership. 9
  • 10. Efforts are made to align programming with the various farming seasons so that farmers can be provided with timely and pertinent information for the farming season. The programmes are also recorded, and farmers who could not listen to the programme or who want to keep a copy go to the station to get copies of a particular programme for future use. In developing content for the radio broadcast, certain vital roles are played by both the coordinating centre of GAINS and the radio stations. These roles are outlined below: With respect to the radio stations, as a follow up to frequently asked questions they receive from the listeners or sent to them from the coordinating centre, they conduct community consultation at the local level and in consultation with CSIR-INSTI to develop relevant content for the broadcast series. Findings of the community consultations are then analyzed and synthesized to form the basis for the broadcast series. After the broadcast, they do a follow-up on some of the people who asked the question to find out how knowledge gained is helping them or possibly their neighbours. The stations also have to agree with CSIR-INSTI the materials/issues to be broadcast beforehand. The finally submit to CSIR-INSTI a copy of each broadcast on CD, certificate of broadcasts, an evaluation report on the programme at the end of the series using the smart toolkit for radio. In the case of the coordinating centre, they provide resource persons for the production of the broadcast series when required, resource materials for the production of the broadcast series, assist with the monitoring and evaluation of the programme to ensure its objectives are being met, and provide financial support for the production and broadcast of the series. 3.2.1 Resource Persons In producing radio broadcasts not only those with academic qualifications served as resource persons, but also others with a wide range of experience in the issue under discussion for example, farmers, extension officers, and fishermen. With this development, the programme is well patronized as the voices of the less privileged in society are also heard. 10
  • 11. 3.3 Use of Tongshi Radio Through the financial support of CTA, twenty tongshi radio receivers were acquired in 2008 and distributed to assist the partners to facilitate access to agricultural research and development information available via digital satellite broadcasts for QAS partners. Personnel of the beneficiary institutions were trained on the installation of the equipment and downloading of information. The information downloaded is then disseminated to the various stakeholders to meet their information needs. 3.4 Evaluation and Impact Stories from Radio Broadcast In April 2011, an assessment of Rite FM agricultural programs was undertaken to determine the impact of radio agricultural programs on the target audience (farmers). The data was collected from 400 respondents, scattered in 13 communities, located in 7 districts from 3 regions. The findings of the study showed that the programs broadcast on Rite FM were relevant to the agricultural information needs of respondents. Majority of the respondents admitted that they gained some new knowledge through listening to the programs. Times of day specific programs are broadcast and unreliable power supply was indicated as constraints to listenership of the programs. The programs, to a large extent, had the desired impact on the listeners. It should therefore be sustained but with some modifications in terms of time of presentation and encouragement of group listenership. Earlier in 2009, Radio Peace undertook a similar study with four hundred and forty seven farmers involved. The result of that study indicated improved livelihood of the target audience (farmers) by way of improved production practices, adoption of improved technologies, the setting up of new businesses (agro-chemical shops) to supplement their farm income. The radio programmes seem to be having a tremendous impact in the lives of the rural people. A number of impact stories have been shared with others by some listeners of Radio Peace and Royals FM. These are: fishing communities have been having problems with respect to the level of catch, primarily because of foreign fishing vessels encroaching 11
  • 12. on the 3 kilometer zone protected under international law. The reefs were also being destroyed as well. Despite numerous complaints to government, no action was taken. It was only when the issue was broadcast by Radio Peace, Winneba that the government went into action to address the problem. Secondly, farmers no longer use intense labour to clear their fields. They mostly depend on weedicides. Some farmers had challenges regarding the proper application of the product. Experts provided by Royals FM discovered that the farmers were applying half of what was prescribed. A special programme was aired to deal with the situation and the farmers later called to the programme to report of improvement in clearing their fields. Thirdly, a farmer had a problem with his cashew production. Apparently his trees had reached maturity, but they were producing very little cashew. An expert from Royals FM visited the farm and identified that the problem had to do with spacing and thick canopy of the trees; and the farmer was advised to prune them – which he did. Production increased significantly. Finally, it has been observed that the status of farmers in the Winneba and Wenchi communities has improved with the adoption of new agricultural technologies. It is also encouraging to note that, the youth in the communities reached by the radio programmes are getting involved in agriculture. 3.5 Key Challenges in using Radio The key challenges faced using radio to disseminate agricultural information was: Duration of the programme – one of the key challenges that has faced the radio programme is the issue of the duration of the programme per week (1 hour). It has been observed that the period is too short for the issue at stake to be thoroughly discussed, explained and also to respond to the questions during the phone-in segment. This has resulted in the phone-in segment being truncated most of the time with a number of lingering issues unresolved. 12
  • 13. Language barriers – most of the resource persons especially the research scientists are not fluent in the local of the radio stations so sometimes have to speak in English for it to be translated by the host. This defeats the purpose of the programme which is to be aired in the local language. Communication skills – some of the resource persons also lack the necessary communication skills to communicate to the audience. It therefore makes the programme uninteresting. Road network – the poor road infrastructure in most of the rural areas makes it very difficult for follow-up activities to be undertaken. 3.6 Lessons Learned in using Radio A number of lessons have been learned in using radio to disseminate agricultural information. These are: It has been established that the programme is useful and has enriched the work of the farmers and extension agents who listen to it. The introduction of the phone-in facility has resulted in issues of concern to the listeners being addressed on the spot by experts. It has also brought variety to the programmes due to the varied nature of the resource persons and their background knowledge. With this development the programme is well patronized as the voices of the less privileged in society are also being heard. The programme has therefore broken the secrecy that used to be the hallmark of farmers in not sharing their success stories with others. In conclusion, it must be emphasized that there is the need for more communities to be involved in such radio programmes to enhance access to information. One other key lesson that has been learned is the fact that the radio programmes have increased the outreach of responses to FAQs and more people have answers to issues of concern to them. It has therefore led to increased listenership. 13
  • 14. It is also worth mentioning that farmers are now sharing experiences they have had as individuals in farming. Though some of the information may have no scientific basis or proof, they were worth sharing as they were practical experiences. Record keeping and community entry in all the radio stations improved significantly. Prior to the project most of the stations were not keeping track of issues that were discussed and following up to ensure that solutions provided are working. Conclusions and Recommendations The GAINS has become a major source of information for agricultural development in Ghana. Through the creation of web-based information systems, there are better linkages and information sharing among the partners of GAINS. Today, GAINS has established the mechanism for the continuous gathering, updating, storage, processing and dissemination of data. It maintains national databases and information resources and provides value added information services. Finally, it provides primary information sources and helps to bridge the resource gap by making materials available electronically through the building of an online system and also providing access to international online resources. In addition through collaboration with rural radio FM stations, it has played significant role in the dissemination of agricultural information to farmers and other stakeholders in agriculture living in rural areas. Farmers have improved their production practices, through adoption of new technologies. Follow-up visits revealed that the use of radio in the dissemination of information to farmers in agriculture has impacted positively on the lives of the rural community, increasing knowledge sharing among farmers, improving livelihood, ensuring food security, and enhancing rural development. However, in this information age where there is so much information, no one organization or institution can provide the information needs of all stakeholders in agriculture. There is therefore the need for a coordinated and concerted effort of all the institutions, both public and private, research, extension, university, and farmer based organizations to provide relevant, timely and accurate information. There is also the need for a combination of 14
  • 15. methods, manual information system, radio, television, web-based system to meet the information requirements of the different stakeholders. With recent advances in information technology especially in e-collaboration tools, the potential for information sharing among stakeholders is high. Efforts should be made for GAINS to collaborate with all the district agricultural information centres (AICs) of the Ministry of Food and Agriculture. Such collaboration will assist greatly in reaching majority of the farmers and fishermen in a cost-effective manner. The radio programmes produced by one station can also be given to the other stations and the AICs to use. This could help increase farmers and extension agents’ access to agricultural information. It is suggested that instead of a repeat broadcast, the previous broadcast be discussed by the same resource persons briefly and the rest of the time given to the listeners to ask questions. This may cost a bit more, but would help people whose calls could not go through in the previous broadcast to try coming through with their questions and increase the contribution of the listeners. It is further recommended that consideration should be given to the number of languages to be used in the broadcast especially by Lorlornyo Fm, based on which the number of times it must be aired should be considered. Unlike other regions, Volta region always has been faced with the issue of Ewe, Akan and the other numerous but relevant dialect speaking communities that the region is made of. The Community Information Centre (CIC) - an initiative by the government of Ghana seeks to bring ICT close to especially those in remote parts of the country. The objectives are to assist in bridging the digital divide between rural and urban areas; to provide a Wide Area Network (WAN) for the Ministries, Departments and Agencies (MDAs), hotels, schools, hospitals etc.; to provide community information needs and enhance national integration; to create ICT awareness in the rural areas; and to disseminate information to the rural communities especially in areas of health, local government, environment, agriculture. 15
  • 16. There is at the moment no direct linkage between the GAINS and any of the CICs. There is, however, the potential to collaborate with the centres in the future in the provision of agricultural information to farmers and extension agents at the district level. GAINS can support the centres through training on how to repackage information, provision of information materials in agricultural technologies and rural development. This will ensure that many more farmers and fishermen are reached with current and relevant information in a timely and cost-effective manner. For further enhancement and improvement of the GAINS service, there is the need to introduce mobile phone based service. This is because more than 70% of the Ghanaian population now own mobile phones. What is now left is to intensify training for more farmers on how to use the phones to access information. When all is said and done, it is believed that majority of farmers will have easy access to timely and cost-effective information to ensure increased agricultural production and food security. References 1. Cecchini, S. and Scott, C. (2003). Can information and communication technology applications contribute to poverty reduction? Lessons from rural India. Information Technology for Development 10(2), p. 73-84. 2. GAINS (2010). Case Study: Institution-based Systems, Ghana GAINS. p. 1-15. 3. Greenberg, A. (2005). ICTs for poverty alleviation: basic tool and enabling sector. Http://www.eldis.org/fulltext/sidaictpoverty.pdf. Retrieved on: 23 April 2012. 4. GSS (2011). Revised Gross Domestic Product 2010. 11p. Http:// www.statsghana.gov.gh/docfiles/GDP/revised_gdp_2010_may-2011.pdf. Retrieved on 26 April 2011. 5. Hanson, G. “Information for Sustainable Development”. GHASTINET Newsletter 4(1), 1994. p. 1-2 16
  • 17. 6. Rite FM (2011). An Assessment of Radio Programs in Agricultural Information Dissemination: a case study of Rite FM, Somanya in Ghana. Http://www.bit.ly/JUPUFT. Retrieved on: 15 November 2011. 7. Sam, J. “Delivery of Information through Rural Advisory Services of Ghana”. Report to the Technical Centre for Agricultural and Rural Cooperation (CTA) of the Netherlands in connection with the External Evaluation of the Question and Answer Service. June 2011. 29p. 17