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Ireland
The location of choice for
International Payments firms




 September 2012
 a
Why Ireland?

1) Why Ireland?
2) Strong portfolio of International Financial Services firms
3) Ireland – a global cluster for Software & ICT
4) Convergence & Emergence of Financial Technology
5) Multinational & Indigenous business environment
6) Financial Regulatory Environment
7) Irish Research Institutions in Payments Technology
8) IDA & Government support for companies
Software & ICT
   Industry in Ireland

 800+ software               €25 billion
     firms                    revenue
    24,000+                    10% of
   employees               Ireland’s GDP

    #2 largest
                          8 of the top 10
   exporter of
                          ICT companies
   software in
                           in the world
    the world


           Operations in Ireland
• Sales & Tech Support   • Product Localisation
• R&D / Software Eng     • Datacentre & Cloud
• EMEA Inside Sales        services
• EMEA HQ                • Semiconductor manuf.
Financial Technology
Convergence & Emergence

                       Online/Mobile
                          Banking



                                                  Risk
       E-Payments      Financial
                                          Modelling, Managem
                                           ent & Compliance
                    Services Cluster


                       Software / ICT
                          Cluster
       Automation                             Security &
                                            Transparency


                    Data & Predictive
                    Analysis / Business
                       Intelligence
High-Growth Payments Sector in Ireland
MNC’s & Indigenous

      Multinationals                Indigenous
            12 companies                30 companies
          c.3,700 employed            c.1,600 employed
                                     (€225m in exports)
Recent Irish & Multinational
Partnerships in Payments
                      • MasterCard acquired Orbiscom in April 2009
                      • February 2011 – European operations and customer
                      service HQ announced
                      • Ireland hosts MasterCard’s “Global Innovation Centre”


                      • Integral provides transaction processing & switching
                        services to SME’s using electronic POS devices.
                      • Processed 87m transactions in 2011 (€5 billion)
                      • April 2012 – Integral acquired by Sage and
                        rebranded “Sage Pay”


                      • AIB Merchant Services is a joint-venture with First Data
                      • In March 2012, won 2 awards at European Merchant
                        Payment & Ecosystem Conference (awards for
                        Innovation & Information)



                     • No.1 Currency is a leading UK corporate payments
                       & Bureau de Change business based in Edinburgh
                     • Fexco announced acquisition in February 2012
                     • Fexco is a global leader in Dynamic Currency Conversion
                       (DCC), corporate payments, global treasury solutions
Financial Regulation in Ireland...
            ...serving the payments market of Europe
 Regulatory Authorisation of your entity
       can be achieved in Ireland
  (10 Payments entities currently regulated)

EU Directives
Ireland is signatory to the primary European
Commission Payments Directives:

• Payment Services Directive (PSD)
• E-Money Directive


EU Initiatives
Ireland is a member of the
Single Euro Payment Area (SEPA)
• Driving the conformity of payments across the
Eurozone
• Comprised of key agencies from each Eurozone
country
Regulatory Authorisation Process
  Registration Process is “practical,
collaborative, and business friendly”
                   Welcome & initial “meet & greet”.
 Initial Meeting   Discussion on business plan &
                   regulation process



                   Set out Initial Proposal - Legal
  Preliminary      entity, management & auditing
  Submission       structure, transaction flow &
                   processes etc.


                   Collaborative discussion on
  Preliminary      submission to define a „road-map‟
   Meeting         for application



                   Final Submission incorporating
  Application      new structures / changes as
   Proposal        discussed at preliminary meeting



                   Central Bank processes application
   Review &        in detail and works with company
 Authorisation     to grant authorisation
Irish Research Institutions
 in Payments Technology
                                                                                                    Research
Research Focus                           Research Strands
                                                                                                     Centres
                  Illegal distribution of software, abuses of multiplayer online gaming,         Centre for
                                                                                                 Cybercrime
                  mobile forensics
Cybercrime &                                                                                     Investigation

Fraud Analysis    Research in coding theory and cryptography, discrete
                  mathematics, algebra and number theory

                                                                                                 Computer
                  Distributed access control, autonomic security trust, security analysis &
                                                                                                 Science
                  security risk management                                                       Centre
 IT Security &
                  Fundamental & applied research in IT security for data communication           Data-Comm
 Cryptography     networks, authentication & access control schemes, formal verification of      Security
                  security protocols using steganography & information hiding                    Laboratory
                                                                                                 Computer
                  Identity based encryption & signature schemes, cryptanalysis & biometric       Security &
                  cryptography, smart card security                                              Cryptography
   Network                                                                                       Group

Analysis & Data   Analysis & visualisation of graphs and social / biological networks. Matrix    Clique
                                                                                                 Research
  Analytics       analysis techniques, information flow monitoring, discovering network
                                                                                                 Cluster
                  structure
                                                                                                 Dependable
                  Development of more reliable & secure software, encompassing software
                                                                                                 Systems
                  code refinement, verification and automatic program construction
  Software &                                                                                     Group

 Technology       Research into all aspects of distributed computing extending from              Dependable
 Optimisation     theoretical foundations to system engineering issues. Expertise in the areas   Systems
                  of ubiquitous computing, mobile computing and software engineering.            Group
How IDA Ireland can help…



1) R&D Grant Aid (c.10 - 20%)   1) Property & Office Solutions

2) R&D Tax Credit (25%)         2) Introductions to
                                   Universities & Research
3) Assistance with VISA’s /        Centres
   Work Permits
                                3) Introduction to peers
4) Employment Grant Aid
                                4) Continuous "After Care”
                                   support
International & Irish Payments
Company Profiles in Ireland



 • MasterCard
 • PayPal
 • Elavon
 • Chase Paymentech
 • Irish company profiles
in Ireland
                                                                                     Global Centre of Excellence for
                                                                                     Customer Experience, Dublin
                                                                                     • Focuses on developing product, process,
             First                            Global
         established
                                                                                     people and technology solutions to –
                                             Centre of             c.2,400
2003      in Ireland            2009        Excellence   Today    employed                  • Improve customer experience
                                              set up                                        • Drive increased revenues for PayPal
                                                                                            worldwide

                                                                                     • As a result of success of this Centre to date,
                                                                                     a number of global roles are now located in
PayPal European Operational                                                          Ireland including –
Headquarters, Blanchardstown, Dublin                                                         • Global Head of Customer Support
• PayPal’s first entity outside of The US                                                    • Global Head of Process Excellence
                                                                                             • Global Head of Training
• Hosts PayPal’s European customer service, risk
  & fraud prevention, merchant services and                                          • In 2009, PayPal expanded into a new, larger
  process excellence team.                                                           facility in Dublin

• Over 2,400 native European speakers
  employed

• Young and educated workforce – average age             Ireland Benefits PayPal:
  of 27 years                                            • Quick access to operational & multilingual
                                                         professionals
• Over 40 different nationalities represented            • Convenient access to The EU & The US
                                                         • Cost-effective labour
in Ireland

                                                                                    Java Centre of Excellence
   1998                         2009                    Today                       • MasterCard Labs chose Ireland to house
                                                                                      the group’s only Java Centre of Excellence,
  Orbiscom                      After designing          MasterCard Labs              expanding on its existing capability which
  founded, providing            “MasterCard              establish Global             developed “MasterCard InControl”
  mainly Card-Not-              InContol” as a joint     Innovation Centre
  Present solutions.            venture in               in Dublin, growing
  Employed 36                   2007, MasterCard         to 200 people              • Highly skilled employees, including:
                                acquires Orbiscom                                          1) Java.net developers
                                                                                           2) Mobile App developers
                                                                                           3) QA Engineers
                                                                                           4) Implementation engineers
MasterCard Global Innovation Centre,
Sandyford, Dublin                                                                   • Responsible for design & upgrade of Apps
                                                                                      and solutions for existing payments
• Comprises 2 technology development units:                                           platforms, as well as Risk & Fraud
  1) MasterCard Labs (the company’s R&D                                               functions
  arm)
  2) Java Centre of Excellence
                                                       Why Ireland benefits MasterCard
• The Global Innovation Centre will employ
  200 highly skilled software & technology             • Access to highly skilled, cost-effective software developers
  developers by 2014                                   • Convenient access to MasterCard HQ in New York
                                                       • Access to and understanding of European payments market, essential
• 1 of only 3 MasterCard Labs globally                   for deployment of payment solutions & Apps in Europe
                                                       • Building on existing partnership with indigenous company in the
• MasterCard’s only Java Centre of Excellence            payments space
in Ireland

                                                                                          400 staff in Ireland –
 2000                         2004                         Today                       Supporting European-wide
                                                                                        operations, using multi-
US Bancorp enters joint       US Bancorp buys              Elavon employs
venture with Bank of          out EuroConex, and           350 people in
                                                                                         currency, multi-lingual
Ireland to create             rebrands as Elavon.          Ireland, through a                   platform
Euroconex. Operations         Retains Dublin &             variety of business
in Dublin & Arklow            Arklow facilities            lines




      Elavon is a wholly-owned subsidiary, providing payments processing
                  services to financial institutions & merchants


   Elavon Financial Services              Elavon Merchant Services               “With Elavon’s business constantly
    Loughlinstown, Dublin                    Arklow, Co. Wicklow                 evolving in this competitive market,
  • EMEA HQ for US Bancorp               • Customer support                      now is the time to invest in our
  • Provides the banking                 • Telesales                             skilled professionals who provide
    function / partnership for           • Fraud Analysis & Chargeback           critical infrastructure support for our
    Elavon in Europe                     • Payment Processing                    European operations from our
  • Regulated credit institution         • Product development
    by the Central Bank of Ireland       • Accounts (Merchant
                                                                                 Arklow location,” Simon Haslam,
                                           Reimbursement)                        President of International Markets
                                         • Data Centre operations
in Ireland

                                                                                  Chase Paymentech
 1997                     2004                        Today                       processes the merchant
                                                       Management centre
                                                                                  side of cheque and
 Began serving the        Consolidated                 for European               credit, debit, and pre-
 European market          European                     operations, and
                          operations, creating a       regulated through          paid card payments
                          European HQ in               Europe by the Central
                          Dublin                       Bank of Ireland


                                                                                  Activities:
                                                                                  • Sales & marketing
                                                                                  • Account Management
“We do not consider the launch of this                                            • R&D (new payment
new European headquarters in Dublin                                                 methods for EMEA
as the start of operations here, but as                    c. 30 staff              clients)
a major milestone in our global                                                   • Operational support
strategy to expand internationally and
support the growth of our US based
merchant customers in Europe…
Dublin will also be a platform for                                                         Dublin is the
developing into Eastern Europe and                 Ireland’s strategic location
                                                   enables Chase Paymentech                  Group’s
the Asian Pacific markets.“ Shane
Fitzpatrick, MD                                    to support 24 hour markets               EMEA HQ
                                                   between East and West.
Indigenous Payments Sector in Ireland

•    Competitive cluster: Competitive cluster of 25 indigenous companies in the
     payments sector exporting c. €225m in 2010 and employing c.1,600 people.

•    Irish clients winning key accounts with: Hertz (Monex), HBOS (Omnipay), BMW
     Sauber (TaxBack), Tommy Hilfiger (Fintrax), bmibaby (Continuum
     Commerce), Eastern Airways (Realex)

•    Strength of capability within Ireland: Ireland has strong capability in particular in
     Dynamic Currency Conversion (DCC), PCI compliance, prepaid cards, payment
     processing platforms

•    Strong Ecosystem of overseas owned companies based in Ireland: Paypal, Chase
     Paymentech, Mastercard, Elavon Financial Services, ACI Payment Systems, Vesta
     Payment Solutions active in Ireland
Irish Payments Companies (1)
Irish Payments Companies (2)
THANK YOU
For more information please see our website

            www.idaireland.ie

                Or Contact

  International Financial Services Division

       Telephone: +353 (0)1 6034000

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Ireland - The location of choice for International Payments firms

  • 1. Ireland The location of choice for International Payments firms September 2012 a
  • 2. Why Ireland? 1) Why Ireland? 2) Strong portfolio of International Financial Services firms 3) Ireland – a global cluster for Software & ICT 4) Convergence & Emergence of Financial Technology 5) Multinational & Indigenous business environment 6) Financial Regulatory Environment 7) Irish Research Institutions in Payments Technology 8) IDA & Government support for companies
  • 3. Software & ICT Industry in Ireland 800+ software €25 billion firms revenue 24,000+ 10% of employees Ireland’s GDP #2 largest 8 of the top 10 exporter of ICT companies software in in the world the world Operations in Ireland • Sales & Tech Support • Product Localisation • R&D / Software Eng • Datacentre & Cloud • EMEA Inside Sales services • EMEA HQ • Semiconductor manuf.
  • 4. Financial Technology Convergence & Emergence Online/Mobile Banking Risk E-Payments Financial Modelling, Managem ent & Compliance Services Cluster Software / ICT Cluster Automation Security & Transparency Data & Predictive Analysis / Business Intelligence
  • 5. High-Growth Payments Sector in Ireland MNC’s & Indigenous Multinationals Indigenous 12 companies 30 companies c.3,700 employed c.1,600 employed (€225m in exports)
  • 6. Recent Irish & Multinational Partnerships in Payments • MasterCard acquired Orbiscom in April 2009 • February 2011 – European operations and customer service HQ announced • Ireland hosts MasterCard’s “Global Innovation Centre” • Integral provides transaction processing & switching services to SME’s using electronic POS devices. • Processed 87m transactions in 2011 (€5 billion) • April 2012 – Integral acquired by Sage and rebranded “Sage Pay” • AIB Merchant Services is a joint-venture with First Data • In March 2012, won 2 awards at European Merchant Payment & Ecosystem Conference (awards for Innovation & Information) • No.1 Currency is a leading UK corporate payments & Bureau de Change business based in Edinburgh • Fexco announced acquisition in February 2012 • Fexco is a global leader in Dynamic Currency Conversion (DCC), corporate payments, global treasury solutions
  • 7. Financial Regulation in Ireland... ...serving the payments market of Europe Regulatory Authorisation of your entity can be achieved in Ireland (10 Payments entities currently regulated) EU Directives Ireland is signatory to the primary European Commission Payments Directives: • Payment Services Directive (PSD) • E-Money Directive EU Initiatives Ireland is a member of the Single Euro Payment Area (SEPA) • Driving the conformity of payments across the Eurozone • Comprised of key agencies from each Eurozone country
  • 8. Regulatory Authorisation Process Registration Process is “practical, collaborative, and business friendly” Welcome & initial “meet & greet”. Initial Meeting Discussion on business plan & regulation process Set out Initial Proposal - Legal Preliminary entity, management & auditing Submission structure, transaction flow & processes etc. Collaborative discussion on Preliminary submission to define a „road-map‟ Meeting for application Final Submission incorporating Application new structures / changes as Proposal discussed at preliminary meeting Central Bank processes application Review & in detail and works with company Authorisation to grant authorisation
  • 9. Irish Research Institutions in Payments Technology Research Research Focus Research Strands Centres Illegal distribution of software, abuses of multiplayer online gaming, Centre for Cybercrime mobile forensics Cybercrime & Investigation Fraud Analysis Research in coding theory and cryptography, discrete mathematics, algebra and number theory Computer Distributed access control, autonomic security trust, security analysis & Science security risk management Centre IT Security & Fundamental & applied research in IT security for data communication Data-Comm Cryptography networks, authentication & access control schemes, formal verification of Security security protocols using steganography & information hiding Laboratory Computer Identity based encryption & signature schemes, cryptanalysis & biometric Security & cryptography, smart card security Cryptography Network Group Analysis & Data Analysis & visualisation of graphs and social / biological networks. Matrix Clique Research Analytics analysis techniques, information flow monitoring, discovering network Cluster structure Dependable Development of more reliable & secure software, encompassing software Systems code refinement, verification and automatic program construction Software & Group Technology Research into all aspects of distributed computing extending from Dependable Optimisation theoretical foundations to system engineering issues. Expertise in the areas Systems of ubiquitous computing, mobile computing and software engineering. Group
  • 10. How IDA Ireland can help… 1) R&D Grant Aid (c.10 - 20%) 1) Property & Office Solutions 2) R&D Tax Credit (25%) 2) Introductions to Universities & Research 3) Assistance with VISA’s / Centres Work Permits 3) Introduction to peers 4) Employment Grant Aid 4) Continuous "After Care” support
  • 11. International & Irish Payments Company Profiles in Ireland • MasterCard • PayPal • Elavon • Chase Paymentech • Irish company profiles
  • 12. in Ireland Global Centre of Excellence for Customer Experience, Dublin • Focuses on developing product, process, First Global established people and technology solutions to – Centre of c.2,400 2003 in Ireland 2009 Excellence Today employed • Improve customer experience set up • Drive increased revenues for PayPal worldwide • As a result of success of this Centre to date, a number of global roles are now located in PayPal European Operational Ireland including – Headquarters, Blanchardstown, Dublin • Global Head of Customer Support • PayPal’s first entity outside of The US • Global Head of Process Excellence • Global Head of Training • Hosts PayPal’s European customer service, risk & fraud prevention, merchant services and • In 2009, PayPal expanded into a new, larger process excellence team. facility in Dublin • Over 2,400 native European speakers employed • Young and educated workforce – average age Ireland Benefits PayPal: of 27 years • Quick access to operational & multilingual professionals • Over 40 different nationalities represented • Convenient access to The EU & The US • Cost-effective labour
  • 13. in Ireland Java Centre of Excellence 1998 2009 Today • MasterCard Labs chose Ireland to house the group’s only Java Centre of Excellence, Orbiscom After designing MasterCard Labs expanding on its existing capability which founded, providing “MasterCard establish Global developed “MasterCard InControl” mainly Card-Not- InContol” as a joint Innovation Centre Present solutions. venture in in Dublin, growing Employed 36 2007, MasterCard to 200 people • Highly skilled employees, including: acquires Orbiscom 1) Java.net developers 2) Mobile App developers 3) QA Engineers 4) Implementation engineers MasterCard Global Innovation Centre, Sandyford, Dublin • Responsible for design & upgrade of Apps and solutions for existing payments • Comprises 2 technology development units: platforms, as well as Risk & Fraud 1) MasterCard Labs (the company’s R&D functions arm) 2) Java Centre of Excellence Why Ireland benefits MasterCard • The Global Innovation Centre will employ 200 highly skilled software & technology • Access to highly skilled, cost-effective software developers developers by 2014 • Convenient access to MasterCard HQ in New York • Access to and understanding of European payments market, essential • 1 of only 3 MasterCard Labs globally for deployment of payment solutions & Apps in Europe • Building on existing partnership with indigenous company in the • MasterCard’s only Java Centre of Excellence payments space
  • 14. in Ireland 400 staff in Ireland – 2000 2004 Today Supporting European-wide operations, using multi- US Bancorp enters joint US Bancorp buys Elavon employs venture with Bank of out EuroConex, and 350 people in currency, multi-lingual Ireland to create rebrands as Elavon. Ireland, through a platform Euroconex. Operations Retains Dublin & variety of business in Dublin & Arklow Arklow facilities lines Elavon is a wholly-owned subsidiary, providing payments processing services to financial institutions & merchants Elavon Financial Services Elavon Merchant Services “With Elavon’s business constantly Loughlinstown, Dublin Arklow, Co. Wicklow evolving in this competitive market, • EMEA HQ for US Bancorp • Customer support now is the time to invest in our • Provides the banking • Telesales skilled professionals who provide function / partnership for • Fraud Analysis & Chargeback critical infrastructure support for our Elavon in Europe • Payment Processing European operations from our • Regulated credit institution • Product development by the Central Bank of Ireland • Accounts (Merchant Arklow location,” Simon Haslam, Reimbursement) President of International Markets • Data Centre operations
  • 15. in Ireland Chase Paymentech 1997 2004 Today processes the merchant Management centre side of cheque and Began serving the Consolidated for European credit, debit, and pre- European market European operations, and operations, creating a regulated through paid card payments European HQ in Europe by the Central Dublin Bank of Ireland Activities: • Sales & marketing • Account Management “We do not consider the launch of this • R&D (new payment new European headquarters in Dublin methods for EMEA as the start of operations here, but as c. 30 staff clients) a major milestone in our global • Operational support strategy to expand internationally and support the growth of our US based merchant customers in Europe… Dublin will also be a platform for Dublin is the developing into Eastern Europe and Ireland’s strategic location enables Chase Paymentech Group’s the Asian Pacific markets.“ Shane Fitzpatrick, MD to support 24 hour markets EMEA HQ between East and West.
  • 16. Indigenous Payments Sector in Ireland • Competitive cluster: Competitive cluster of 25 indigenous companies in the payments sector exporting c. €225m in 2010 and employing c.1,600 people. • Irish clients winning key accounts with: Hertz (Monex), HBOS (Omnipay), BMW Sauber (TaxBack), Tommy Hilfiger (Fintrax), bmibaby (Continuum Commerce), Eastern Airways (Realex) • Strength of capability within Ireland: Ireland has strong capability in particular in Dynamic Currency Conversion (DCC), PCI compliance, prepaid cards, payment processing platforms • Strong Ecosystem of overseas owned companies based in Ireland: Paypal, Chase Paymentech, Mastercard, Elavon Financial Services, ACI Payment Systems, Vesta Payment Solutions active in Ireland
  • 19. THANK YOU For more information please see our website www.idaireland.ie Or Contact International Financial Services Division Telephone: +353 (0)1 6034000

Notas do Editor

  1. PayPal – (Dublin & Dundalk) a global leader in online payments processing, PayPal Ireland houses the company’s European Customer Support, risk & fraud prevention, merchant services and process excellence teams in Ireland. Recently announced expansion of 1,000 additional jobs in Dundalk (total employment will be 2,400). Ireland home to the company’s Global Centre of Excellence for Customer Service. Young, multilingual workforce representing 40 nationalities, speaking 45 different languages.MasterCard – will employ c.200 people, the Dublin operation is MasterCard’s Global Innovation Centre (part of MasterCard Worldwide’s R&D Hubs). Acquired Irish payments company Orbiscom when establishing presence in Ireland. The centre focuses on technology development for mobile & peer-to-peer payments, as well as development of innovative solutions in e-Commerce.First Data – leading global provider of payment processing solutions, and merchant services (acquiring). Established partnership with AIB to establish AIB Merchant Services. Also hold stake in numerous Irish operations, including OmniPay and Fexco.Chase Paymentech– Dublin is home to group’s EMEA HQ, employing 30-40 people. Activities undertaken include R&D (newpayment methods for EMEA clients),Sales & marketing,Account Management, and Operational support. Key to CP’s establishment in Ireland is its strategic location, bridging the time gap between East & West and allowing 24hour payments service globally.Sage Pay – Sage are a leading software development and BPO company headquartered in the UK. The company established a new payments business (branded SagePay) through the acquisition of Irish company Integral. Now provide transaction processing & switching services for SME’s using electronic POS devices. Employ approx 40 peopleWestern Union – employ c.70 people in Dublin, which serves as a Management Centre for Tax & Internal Audit, financial shared services, general ledger, accounts payable and payroll.Vesta Payments – the Portland, Oregon based company providing e-commerce, remittances, and mobile payments solutions (card not present services). Vesta is HQ’d in Dundalk, Co. Louth, employing c.75 people in their European shared services operation, providing European finance & accounting support, call centre & customer support, and currently building a software development team which will develop new products in Ireland, and localise new products coming from HQ in Portland. ACI Payments – ACI Worldwide are a leading global provider of software solutions. The company’s payments arm established a Shared Services facility in Limerick, employing c.50 people in European Sales & Marketing and back office support.FEXCO – a leading Irish multinational payments company providing a range of financial services, payments solutions and ancillary services to payments. Fexco are headquartered in Killorglin, Co. Kerry, providing Dynamic Currency Conversion (DCC), multi currency pricing, credit card processing, global treasury solutions, gift & pre-paid spending solutions, and Bureau de Change. Fexco employ approx 800 people in Co Kerry.Monex – headquartered in Killarney, Co. Kerry, Monex provide multicurrency pricing, DCC, and cross-border acquiring solutions. Monex employ approx 135 peopleRealex – Services include online payments, fraud & currency management, call centre solutions – employ 110 people in DublinCard Commerce – Payment solution provider including credit & debit card processing, currency conversionDaon - is a leading provider of identity assurance and identification and verification software and services worldwideOmnipay – Provide merchant services which enable banks and their merchant customers to accept payment transactions– they employ approx 60 people in DublinPayzone – one of Europe’s largest branded payments services companies. Payzone operates a network of 66,000 retailer POS, and provides solutions for online and mobile payments. Services include mobile top-up, tolling payments, electronic gift and transport ticketing, bill payment and pre-payment meter services. (employ approx between 50-100)Pay by mobile – is a prepaid online mobile payments company (employ under 50)