2. Why Ireland?
1) Why Ireland?
2) Strong portfolio of International Financial Services firms
3) Ireland – a global cluster for Software & ICT
4) Convergence & Emergence of Financial Technology
5) Multinational & Indigenous business environment
6) Financial Regulatory Environment
7) Irish Research Institutions in Payments Technology
8) IDA & Government support for companies
3. Software & ICT
Industry in Ireland
800+ software €25 billion
firms revenue
24,000+ 10% of
employees Ireland’s GDP
#2 largest
8 of the top 10
exporter of
ICT companies
software in
in the world
the world
Operations in Ireland
• Sales & Tech Support • Product Localisation
• R&D / Software Eng • Datacentre & Cloud
• EMEA Inside Sales services
• EMEA HQ • Semiconductor manuf.
6. Recent Irish & Multinational
Partnerships in Payments
• MasterCard acquired Orbiscom in April 2009
• February 2011 – European operations and customer
service HQ announced
• Ireland hosts MasterCard’s “Global Innovation Centre”
• Integral provides transaction processing & switching
services to SME’s using electronic POS devices.
• Processed 87m transactions in 2011 (€5 billion)
• April 2012 – Integral acquired by Sage and
rebranded “Sage Pay”
• AIB Merchant Services is a joint-venture with First Data
• In March 2012, won 2 awards at European Merchant
Payment & Ecosystem Conference (awards for
Innovation & Information)
• No.1 Currency is a leading UK corporate payments
& Bureau de Change business based in Edinburgh
• Fexco announced acquisition in February 2012
• Fexco is a global leader in Dynamic Currency Conversion
(DCC), corporate payments, global treasury solutions
7. Financial Regulation in Ireland...
...serving the payments market of Europe
Regulatory Authorisation of your entity
can be achieved in Ireland
(10 Payments entities currently regulated)
EU Directives
Ireland is signatory to the primary European
Commission Payments Directives:
• Payment Services Directive (PSD)
• E-Money Directive
EU Initiatives
Ireland is a member of the
Single Euro Payment Area (SEPA)
• Driving the conformity of payments across the
Eurozone
• Comprised of key agencies from each Eurozone
country
8. Regulatory Authorisation Process
Registration Process is “practical,
collaborative, and business friendly”
Welcome & initial “meet & greet”.
Initial Meeting Discussion on business plan &
regulation process
Set out Initial Proposal - Legal
Preliminary entity, management & auditing
Submission structure, transaction flow &
processes etc.
Collaborative discussion on
Preliminary submission to define a „road-map‟
Meeting for application
Final Submission incorporating
Application new structures / changes as
Proposal discussed at preliminary meeting
Central Bank processes application
Review & in detail and works with company
Authorisation to grant authorisation
9. Irish Research Institutions
in Payments Technology
Research
Research Focus Research Strands
Centres
Illegal distribution of software, abuses of multiplayer online gaming, Centre for
Cybercrime
mobile forensics
Cybercrime & Investigation
Fraud Analysis Research in coding theory and cryptography, discrete
mathematics, algebra and number theory
Computer
Distributed access control, autonomic security trust, security analysis &
Science
security risk management Centre
IT Security &
Fundamental & applied research in IT security for data communication Data-Comm
Cryptography networks, authentication & access control schemes, formal verification of Security
security protocols using steganography & information hiding Laboratory
Computer
Identity based encryption & signature schemes, cryptanalysis & biometric Security &
cryptography, smart card security Cryptography
Network Group
Analysis & Data Analysis & visualisation of graphs and social / biological networks. Matrix Clique
Research
Analytics analysis techniques, information flow monitoring, discovering network
Cluster
structure
Dependable
Development of more reliable & secure software, encompassing software
Systems
code refinement, verification and automatic program construction
Software & Group
Technology Research into all aspects of distributed computing extending from Dependable
Optimisation theoretical foundations to system engineering issues. Expertise in the areas Systems
of ubiquitous computing, mobile computing and software engineering. Group
10. How IDA Ireland can help…
1) R&D Grant Aid (c.10 - 20%) 1) Property & Office Solutions
2) R&D Tax Credit (25%) 2) Introductions to
Universities & Research
3) Assistance with VISA’s / Centres
Work Permits
3) Introduction to peers
4) Employment Grant Aid
4) Continuous "After Care”
support
11. International & Irish Payments
Company Profiles in Ireland
• MasterCard
• PayPal
• Elavon
• Chase Paymentech
• Irish company profiles
12. in Ireland
Global Centre of Excellence for
Customer Experience, Dublin
• Focuses on developing product, process,
First Global
established
people and technology solutions to –
Centre of c.2,400
2003 in Ireland 2009 Excellence Today employed • Improve customer experience
set up • Drive increased revenues for PayPal
worldwide
• As a result of success of this Centre to date,
a number of global roles are now located in
PayPal European Operational Ireland including –
Headquarters, Blanchardstown, Dublin • Global Head of Customer Support
• PayPal’s first entity outside of The US • Global Head of Process Excellence
• Global Head of Training
• Hosts PayPal’s European customer service, risk
& fraud prevention, merchant services and • In 2009, PayPal expanded into a new, larger
process excellence team. facility in Dublin
• Over 2,400 native European speakers
employed
• Young and educated workforce – average age Ireland Benefits PayPal:
of 27 years • Quick access to operational & multilingual
professionals
• Over 40 different nationalities represented • Convenient access to The EU & The US
• Cost-effective labour
13. in Ireland
Java Centre of Excellence
1998 2009 Today • MasterCard Labs chose Ireland to house
the group’s only Java Centre of Excellence,
Orbiscom After designing MasterCard Labs expanding on its existing capability which
founded, providing “MasterCard establish Global developed “MasterCard InControl”
mainly Card-Not- InContol” as a joint Innovation Centre
Present solutions. venture in in Dublin, growing
Employed 36 2007, MasterCard to 200 people • Highly skilled employees, including:
acquires Orbiscom 1) Java.net developers
2) Mobile App developers
3) QA Engineers
4) Implementation engineers
MasterCard Global Innovation Centre,
Sandyford, Dublin • Responsible for design & upgrade of Apps
and solutions for existing payments
• Comprises 2 technology development units: platforms, as well as Risk & Fraud
1) MasterCard Labs (the company’s R&D functions
arm)
2) Java Centre of Excellence
Why Ireland benefits MasterCard
• The Global Innovation Centre will employ
200 highly skilled software & technology • Access to highly skilled, cost-effective software developers
developers by 2014 • Convenient access to MasterCard HQ in New York
• Access to and understanding of European payments market, essential
• 1 of only 3 MasterCard Labs globally for deployment of payment solutions & Apps in Europe
• Building on existing partnership with indigenous company in the
• MasterCard’s only Java Centre of Excellence payments space
14. in Ireland
400 staff in Ireland –
2000 2004 Today Supporting European-wide
operations, using multi-
US Bancorp enters joint US Bancorp buys Elavon employs
venture with Bank of out EuroConex, and 350 people in
currency, multi-lingual
Ireland to create rebrands as Elavon. Ireland, through a platform
Euroconex. Operations Retains Dublin & variety of business
in Dublin & Arklow Arklow facilities lines
Elavon is a wholly-owned subsidiary, providing payments processing
services to financial institutions & merchants
Elavon Financial Services Elavon Merchant Services “With Elavon’s business constantly
Loughlinstown, Dublin Arklow, Co. Wicklow evolving in this competitive market,
• EMEA HQ for US Bancorp • Customer support now is the time to invest in our
• Provides the banking • Telesales skilled professionals who provide
function / partnership for • Fraud Analysis & Chargeback critical infrastructure support for our
Elavon in Europe • Payment Processing European operations from our
• Regulated credit institution • Product development
by the Central Bank of Ireland • Accounts (Merchant
Arklow location,” Simon Haslam,
Reimbursement) President of International Markets
• Data Centre operations
15. in Ireland
Chase Paymentech
1997 2004 Today processes the merchant
Management centre
side of cheque and
Began serving the Consolidated for European credit, debit, and pre-
European market European operations, and
operations, creating a regulated through paid card payments
European HQ in Europe by the Central
Dublin Bank of Ireland
Activities:
• Sales & marketing
• Account Management
“We do not consider the launch of this • R&D (new payment
new European headquarters in Dublin methods for EMEA
as the start of operations here, but as c. 30 staff clients)
a major milestone in our global • Operational support
strategy to expand internationally and
support the growth of our US based
merchant customers in Europe…
Dublin will also be a platform for Dublin is the
developing into Eastern Europe and Ireland’s strategic location
enables Chase Paymentech Group’s
the Asian Pacific markets.“ Shane
Fitzpatrick, MD to support 24 hour markets EMEA HQ
between East and West.
16. Indigenous Payments Sector in Ireland
• Competitive cluster: Competitive cluster of 25 indigenous companies in the
payments sector exporting c. €225m in 2010 and employing c.1,600 people.
• Irish clients winning key accounts with: Hertz (Monex), HBOS (Omnipay), BMW
Sauber (TaxBack), Tommy Hilfiger (Fintrax), bmibaby (Continuum
Commerce), Eastern Airways (Realex)
• Strength of capability within Ireland: Ireland has strong capability in particular in
Dynamic Currency Conversion (DCC), PCI compliance, prepaid cards, payment
processing platforms
• Strong Ecosystem of overseas owned companies based in Ireland: Paypal, Chase
Paymentech, Mastercard, Elavon Financial Services, ACI Payment Systems, Vesta
Payment Solutions active in Ireland
19. THANK YOU
For more information please see our website
www.idaireland.ie
Or Contact
International Financial Services Division
Telephone: +353 (0)1 6034000
Notas do Editor
PayPal – (Dublin & Dundalk) a global leader in online payments processing, PayPal Ireland houses the company’s European Customer Support, risk & fraud prevention, merchant services and process excellence teams in Ireland. Recently announced expansion of 1,000 additional jobs in Dundalk (total employment will be 2,400). Ireland home to the company’s Global Centre of Excellence for Customer Service. Young, multilingual workforce representing 40 nationalities, speaking 45 different languages.MasterCard – will employ c.200 people, the Dublin operation is MasterCard’s Global Innovation Centre (part of MasterCard Worldwide’s R&D Hubs). Acquired Irish payments company Orbiscom when establishing presence in Ireland. The centre focuses on technology development for mobile & peer-to-peer payments, as well as development of innovative solutions in e-Commerce.First Data – leading global provider of payment processing solutions, and merchant services (acquiring). Established partnership with AIB to establish AIB Merchant Services. Also hold stake in numerous Irish operations, including OmniPay and Fexco.Chase Paymentech– Dublin is home to group’s EMEA HQ, employing 30-40 people. Activities undertaken include R&D (newpayment methods for EMEA clients),Sales & marketing,Account Management, and Operational support. Key to CP’s establishment in Ireland is its strategic location, bridging the time gap between East & West and allowing 24hour payments service globally.Sage Pay – Sage are a leading software development and BPO company headquartered in the UK. The company established a new payments business (branded SagePay) through the acquisition of Irish company Integral. Now provide transaction processing & switching services for SME’s using electronic POS devices. Employ approx 40 peopleWestern Union – employ c.70 people in Dublin, which serves as a Management Centre for Tax & Internal Audit, financial shared services, general ledger, accounts payable and payroll.Vesta Payments – the Portland, Oregon based company providing e-commerce, remittances, and mobile payments solutions (card not present services). Vesta is HQ’d in Dundalk, Co. Louth, employing c.75 people in their European shared services operation, providing European finance & accounting support, call centre & customer support, and currently building a software development team which will develop new products in Ireland, and localise new products coming from HQ in Portland. ACI Payments – ACI Worldwide are a leading global provider of software solutions. The company’s payments arm established a Shared Services facility in Limerick, employing c.50 people in European Sales & Marketing and back office support.FEXCO – a leading Irish multinational payments company providing a range of financial services, payments solutions and ancillary services to payments. Fexco are headquartered in Killorglin, Co. Kerry, providing Dynamic Currency Conversion (DCC), multi currency pricing, credit card processing, global treasury solutions, gift & pre-paid spending solutions, and Bureau de Change. Fexco employ approx 800 people in Co Kerry.Monex – headquartered in Killarney, Co. Kerry, Monex provide multicurrency pricing, DCC, and cross-border acquiring solutions. Monex employ approx 135 peopleRealex – Services include online payments, fraud & currency management, call centre solutions – employ 110 people in DublinCard Commerce – Payment solution provider including credit & debit card processing, currency conversionDaon - is a leading provider of identity assurance and identification and verification software and services worldwideOmnipay – Provide merchant services which enable banks and their merchant customers to accept payment transactions– they employ approx 60 people in DublinPayzone – one of Europe’s largest branded payments services companies. Payzone operates a network of 66,000 retailer POS, and provides solutions for online and mobile payments. Services include mobile top-up, tolling payments, electronic gift and transport ticketing, bill payment and pre-payment meter services. (employ approx between 50-100)Pay by mobile – is a prepaid online mobile payments company (employ under 50)