Lesson 4 looks at common consumer problems and valid vs non-valid complaints. Get the teacher notes and useful links, and play the Shop Smart game at: http://www.consumerconnect.ie/game
Suggested amended slide (possibly divide into two slides): Do not attempt to repair the item yourself – this may affect your rights Contact the seller as soon as possible when you notice the fault Ask to speak to someone in authority who can deal with your complaint Explain the problem and how you would like it resolved Consider any resolution put forward by the seller reasonably Make sure that you have proof of purchase, e.g. receipt, invoice, cheque stub, credit card receipt Keep a record of all contact with the seller in case you have to go to the Small Claims Court AGREED. SPLITTING IT OVER TWO SLIDES IS FINE TOO