1. ISILDAKLI, NATALIE
45 Lynnwood LaneWorcester,MA01609| 774.262.2886 | natjnry@aol.com
OBJECTIVE
To obtain a positionthatwill utilizemy Sales TrainingCoordinator;EventPlanning;
ProjectManagementand Managerial experiencewithin a reputableorganization
EXPERIENCE
November 2013 –
September 2016
Senior DiagnosticsSalesTrainingCoordinator, Hologic,Inc.
*** transition fromReceptionistto Sales Training Coordinator atHologicwas obtained
by DiagnosticsSalesTraining teamrecruiting ***
· Reported directly to theDirectorof DiagnosticsSalesTrainingand Development
· Coordinated with Director and SalesTrainingManagersto implementnew& existing
trainingmaterials
· Participated in all on and off-sitetrainingclasses i.e.logistics;gathersinformation for
and coordinateall travel arrangements forclasstrainersand Sales reps through
corporatetravel agency;meetingroomlay-out;menus;audio visual;contracts,
signage,invites,staff/attendees,sponsorships, shipments,invoices,schedules,etc.
· Coordinateswith thecontentand creativedevelopmentprocess teams for event
communications,presentations,signageand other materials
· Develop trainingaidssuch asmanualsandhandbooks for trainingstaff and Sales reps
· Developed,created and maintained all proceduresand protocolswithin Diagnostics
Sales Training
· InformSalesreps on trainingoptions and maintaintrainingrecordsfor theDiagnostics
division
· Track and reporton trainingoutcomes i.e.Brainshark;Survey Monkey for Diagnostics
division
· Managebudgets to ensureDiagnosticsSalesTrainingandMarketingteams were
within pre-determined budgetsi.e.providesdirection to and assistswith managing
external departments andvendorsto achievedesiredresults
· Function asa supportmentor asneeded
· Financial reportingand processingto seniorstaff andorganization
· ProjectManager dutiesinclude,butarenotlimited to,workingwith seniorstaff and
financeteamson projectdeadlinesand assessingaccountability with participants;
managinglogisticsetc.

2. Page2
December 2010 –
November 2013
Receptionist,Hologic,Inc.
· Greet employees and external customersupon entering andleaving organization
· Ensured thatall security measuresand precautionswerein placeand beingfollowed
by knowledgeof staff and visitor movements inandoutof organization
· Created and implemented emergency evacuation plansfor handicapped andexpectant
mothers
· Directpersonsto correctdestination
· Deal with queriesfromthestaff,publicandcustomers
· Monitor visitoraccessandmaintain security awareness
· Providegeneral administrativeand clerical support
· Organizeconferenceand meetingroombookings
· Created,implemented and maintained Policies& Proceduresfor Facilities department
and ensured thefollowthrough
August2006 –
February 2009
ClaimsExaminer,Health Plans,Inc.
· Processclaimsin accordancewith plan benefits
· Maintainminimumquality and production levelsasdetermined by theClaimsManager
· Maintainupdated filingsforbenefitinvestigation(pre-existingcondition,medical
necessity reviews,etc.) as required inaccordancewith planbenefits
· Preparefiles foroutsidevendors(subrogation)asrequired
· HandlecorrespondencefromPlan Administratorsand/oremployeesin a timely and
efficientmanner
· Provideback-up to Customer Servicedepartment,asneeded
· Performother varioustasksthataredeemed necessaryand equitableby theClaims
Manager
May 2005 –June
2006
EDI Coordinator, FallonCommunity Health Plan
· Acts as theliaison between internal departments includingITand Configuration and
the EDI Coordinatorsto handleday to day questionsand issueresolution
· Responsiblefor theimplementationof theHIPAAtransactionsets acrossthecompany
(270/271,276/277, 278,820,835,837Iand837P)
· Responsiblefor representingtheEDI Teamin all meetings with internal and external
customers
· Responsiblefor security setup for all onlinetools,includingtheProvider Toolsand
Employer Tools
· Responsiblefor documentation of all policies and proceduresfor theEDI Team and
providingweekly updates on all TradingPartnersin testingphases
· Accountablefor testingnewand updated technology applicationsto thecurrentEDI
logic and then communicatingtheresultsto appropriatedepartments
· Leads theprocess of escalatingthemagnitudeof providerswho submittheir claimsto
FCHP through electronicsubmission,includingactivelyseekingnewenrollees

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August2003 –May
2005
ClaimsExaminer,Fallon Community Health Plans
· Analyzeand processa variety health claimforms;UB-04,CMS-1500 or ADA
· Followclaimsadjudication processto assurethatall claimsareadjudicated in
accordancewith CMS rulesandregulations
· ReviewMedicare,Medicaid and Commercial servicesfor appropriatenessof charges
· Authorizeclaimpaymentswithinestablished limits;otherwiseforward to Claims
Manager
· Processrefundsand lettersof dual coverage(when applicable)
· Identify processimprovementopportunities within theclaimdepartmentand
recommend systemenhancements
· Handlesany additional responsibility which maybeassigned
EDUCATION
May 2016
June 2000
ProjectManagementCertification, ATD
Associates Degree, WorcesterStateCollege
LANGUAGE(S)
COMPUTER SKILLS
· ProficientinMicrosoftOutlook;Word;PowerPoint;Excel
· Oracle
· Internal systems such as Goodway (productfulfillment) andTheHub (intranet)
· Altiris
· DiSC
· Agile
REFERENCE(S)
Availableuponrequest