1. CURRICULUM – VITAE
NARESH KUMAR
Mob. No. : 09815050641, S/o Sh. Sardari Lal
E-mail ID-naresh.kr85@yahoo.com V.P.O. Nandpur Teh. Amb Distt
Una (H.P.) - 177211
Passport No:- N3507590
Job Objective
Assignment in Service Operations, Business Development, Channel Management, Spares business
sale and Servicing with a high growth oriented organisation.
• Professional Synopsis
• Presently working as a Assistant Service Manager with A.P.I
Motors PVT. LTD based at (Bhagwanpur) Roorkee UTTARA
KHAND.
Career Path with Mahindra First Choice Wheels Ltd
Joined on 02-11-2015 to 30/09/2016 as Territory Manager based at
CHANDIGARH.
E –Business after market
1 CUSTOMER FOCUS.
2 STRATEGIC BUSINESS ORIENTATION.
3 LEADERSHIP THROUGH SUSTAINIBILITY.
4 Maintaining good relations with local clients.
5 WEAVING PASSION AND ENERGY AT WORK..
Career Path with Continental Engines Limited
 Joined on 02-04-2013 TO 30-10-2015 as Service engineer based at Gurgaon.
Service Operations:
1. Responsible for customer handling & quality of service to customer :
>to ensure zero customer complaint though right time response to queries of the customers
and handling professionally through network
>Tracking of each critical customer to restore customer satisfaction to ensure minimum or
zero legal cases.
2. To reduce repeat customer walk in workshop for the same issues through the process
of First Time right
>Analyses of the job cards every month at each outlet to understand the nature of the repeat
complaint like quality of spares, wrong diagnosis, workmanship, miss handling by customer and
actions worked out to reduce.
3. Coordinating sales team for the network development.
>Planning with sales team for increasing network depending upon competition network,
unrepresented area w.r.t. our co., population of the existing customers.
4. Time to time report to my boss , R&D and Quality regarding product failures,
suggestions & implementation of analysis
> Monthly feed back to from field regarding product failures, reasons and suggestions
>Meeting with Quality team to understand the actions to improve quality

2. > Customer feedback to incorporate changes in the product w.r.t. expectations or competition.
Job responsibility –
• GENERATING PRODUCT FEEDBACK REPORTS AND SHARING WITH TECHNICAL TEAM
• ACTIVITIES PLANNING FOR THE MONTH TO UNDERSTAND CUSTOMER SATISFACTION
& INCREASING POST WARRANTY RATIO.
• SPARE PARTS MONTHLY BUDGET PLANNING AND MONITORING
• ENSURING QUALITY & TIMELY SERVICE TO CUSTOMER
• PLANNING & EXECUTION OF SERVICE CAMPS / COMPETITION TRIALS.
• CUSTOMER COMPLAINT RESOLUTION
• DEALER DEVELOPMENT.
• DEALER AND LOCAL MECHANIC TRAINING
• GATHERING COMPETITION INFORMATION.
• TO LOOK AFTER THE SERVICE OF DEALERS AFTER SALES.
• IMPROVEMENT OF OVERALL SERVICE INFRASTRUCTURE
• ENSURING SPARES PARTS AVAILABILITY AND WARRANTY ISSUES
• Vehicle Integration from ARAI PUNE.
Achievements:
Member of core team of LOTIA MOTORS LTD at “AUTO-EXPO 2012” New Delhi..
Career Path with LOTIA MOTORS LTD. (Hoshiarpur)
Time Period: 27, AUG 2009 to 31March 2013.
Company Profile:
M/s Lotia Motors Ltd., the manufacturers of ‘MUSTANG’ Brand of the Three Wheelers (Popularly &
originally known as Sonalika Three Wheeler).
• Lotia Group is automotive & tractors parts OEM and exporter.
• Variants & Models: Diesel Steering and Handle & D-750 & D-450, CNG, LPG.
• Types: Loader Hi-Deck, Passenger, Half- Body, DAC
TECHNICAL QUALIFICATION:-
Three years Diploma in Mechanical Engineering with 62% marks from G.N.I.T. Dalewal, (Hariana)
Hoshiarpur (Punjab) in 2009.
 Two years ITI in Motor Mechanic with 75% Marks from Punjab state Board of Technical Education &
Industrial Training Hoshiarpur (Punjab) in 2006.
EDUCATIONAL QUALIFICATION:
 10+2 from H.P. Board, Dharmshala in 2004.
 Matriculation from H.P. Board, Dharmshala in 2001.

3. COMPUTER SKILLS:
• Internet (Email checking, data searching, browsing).
• Window XP, Win 7.
• M.S Office Including Word, Excel and Outlook Express.
PERSONAL DETAILS:-
Name Naresh Kumar
Father's Name Sh. Sardari Lal
Date of Birth 4th
Nov. 1985
Marital Status Marital
Languages Known Hindi, English
Nationality Indian
Hobbies Reading Books, Cricket, Listing to Music.
I hereby declare that the above information is true to my knowledge.
Date: ____________
Place: ___________ (NARESH KUMAR)