NYC UXPA: WUD 2013 - Maya Jackson (Part 2)

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Part 2 of a 6-person panel for NYC UXPA's World Usability Day 2013 - Healthcare: Collaborating for Better Systems.

Tecnologia Negócios

Your Trusted User Experience Research Partner.

When UX Can Be Life or Death
Testing For Medical Devices and Applications

Panelist
Maya Jackson
UX Research Manager, AnswerLab
Email: mjackson@answerlab.com
AnswerLab
15 West 26th St, Suite 200
New York, NY 10010

#wud2013

2

Why is Medical Device & Application Testing Important?

•

WHO estimates that 1.5 million different medical devices exist in the world
today1

•

Research2Guidance posits that the mobile health app market may reach
$26 billion by 20172

•

Bloomberg BusinessWeek reports there are 97,000 mobile health
applications available for download at major app stores3

1 http://www.who.int/mediacentre/factsheets/fs346/en/
2 http://www.research2guidance.com/shop/index.php/mhealth-report-2
3 http://www.businessweek.com/articles/2013-09-26/fda-regulators-eye-medical-apps-for-mobile-devices

#wud2013

3

Who Decides What’s Safe?

#wud2013

4

5 Tips for Conducting Medical
Device & Application UX Testing

5

1. Select Tasks Based on Their Risk Level

Identify

Prioritize

Arrange

#wud2013

6

2. Conduct Testing in a Realistic Environment

#wud2013

7

3. Engage the Right (and Right Number of) Users
HCPs

Caregivers

Patients

FDA Guidelines recommend 15 users per discrete segment

#wud2013

8

4. Test the Complete System

#wud2013

9

5. Moderate and collect Data to Evaluate and Control Bias

10

Thank You.
Maya Jackson
UX Research Manager, AnswerLab
646.553.5504
mjackson@answerlab.com
www.answerlab.com | Twitter: @AnswerLab

Your Trusted User Experience Research Partner

#wud2013

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NYC UXPA: WUD 2013 - Maya Jackson (Part 2)

1. Your Trusted User Experience Research Partner. When UX Can Be Life or Death Testing For Medical Devices and Applications

2. Panelist Maya Jackson UX Research Manager, AnswerLab Email: mjackson@answerlab.com AnswerLab 15 West 26th St, Suite 200 New York, NY 10010 #wud2013 2

3. Why is Medical Device & Application Testing Important? • WHO estimates that 1.5 million different medical devices exist in the world today1 • Research2Guidance posits that the mobile health app market may reach $26 billion by 20172 • Bloomberg BusinessWeek reports there are 97,000 mobile health applications available for download at major app stores3 1 http://www.who.int/mediacentre/factsheets/fs346/en/ 2 http://www.research2guidance.com/shop/index.php/mhealth-report-2 3 http://www.businessweek.com/articles/2013-09-26/fda-regulators-eye-medical-apps-for-mobile-devices #wud2013 3

4. Who Decides What’s Safe? #wud2013 4

5. 5 Tips for Conducting Medical Device & Application UX Testing 5

6. 1. Select Tasks Based on Their Risk Level Identify Prioritize Arrange #wud2013 6

7. 2. Conduct Testing in a Realistic Environment #wud2013 7

8. 3. Engage the Right (and Right Number of) Users HCPs Caregivers Patients FDA Guidelines recommend 15 users per discrete segment #wud2013 8

9. 4. Test the Complete System #wud2013 9

10. 5. Moderate and collect Data to Evaluate and Control Bias 10

11. Thank You. Maya Jackson UX Research Manager, AnswerLab 646.553.5504 mjackson@answerlab.com www.answerlab.com | Twitter: @AnswerLab Your Trusted User Experience Research Partner #wud2013