1. Our Services...
NRA offers unique collection services
which are among the most professional and
comprehensive in the industry. We offer a
wide-range of services.
• Consulting Services
• Litigation on bad debt
• On-line Skip Tracing
• Credit Bureau Reporting NATIONAL RECOVERY AGENCY
• Customized Reports and Letters
“A Responsible Revenue
Our Technology... Recovery Company™”
In today’s industry it is important to have
the right technology. NRA has invested
heavily on technology in order to provide
favorable recoveries.
• Electronic Data Transfer
• Collection Resource System
• Predictive Dialer & IVR Technology
• Call Recording
• On-line real-time Reporting
• Electronic Remittances
• Electronic Imaging
• Remote Audit Capability
Inc. 5000 Five Consecutive Years
A Full Service Collection Agency
specializing in the
NATIONAL RECOVERY AGENCY
Recovery and Management
Harrisburg PA 17111
2491 Paxton Street
NATIONAL RECOVERY AGENCY of Your Accounts Receivables
Phone: 800.360.9953
Fax: 800.860.9954
www.nragroup.com
sales@nationalrecovery.com

2. Our Mission and Our Programs...
Philosophy... With specialized divisions, NRA offers
programs in the medical, government, utility,
Our philosophy is a “true” client centered retail, direct marketing, purchased debt, and NATIONAL RECOVERY AGENCY
approach and we will financial markets.
continue to focus on our
goal of building strong NRA will customize a successful accounts Consider Your Benefits:
relationships one client receivable collection program, base it upon
at a time. an organization’s specific requirements and • Highest value added services
Our mission is to integrate it with the prospective client’s
• Continuous training and monitoring of
provide professional procedures from beginning to end. Our
our agents to ensure quality control
results based on the Programs include:
highest legal and ethical • First Party Programs • Account Monitoring ensures that our
standards. • Third Party Programs professionals treat your customers with
• Customer Service Programs respect
Our Guarantee... NRA’s Third Party Programs focus on the • Dedicated multi-lingual agents
collection of bad debt at all levels:
NRA offers proven results and quality • Expert in-house IT Staff
service combined with the latest in recovery • Primary
techniques and technology. As a leading • Secondary • Legally bonded and insured
provider of collection services, NRA has the • Tertiary
• Purchased Debt • PPMS, SSAE 16 Type II, PCI-DSS
processes, technology, and staff to deliver Certified
exceptional services to your organization. NRA’s First Party Programs and Outsourcing
Programs focus on: • Members of the American Collectors
We can improve your bottom line by:
Association (ACA) and industry
• Reducing write-offs • Pre-Collect
specific organizations
• Controlling costs • Payment Monitoring
• Increasing revenue • Customer-Service Calling • Contingency-based fees - We don’t get
• Back-office Support paid unless you get paid.
• Follow-up Projects
• Special Projects
Our People...
Our goal is to maintain close personal contact NRA continues to meet the changing
with our clients, to assure the success of our conditions of the various market places we
efforts on their behalf, and to oversee at all serve. By understanding our clients’ business,
times the quality of services we provide. Our NRA has been able to assist its clients in
staff are experts in customer service and have restructuring their credit processes to become
many years of experience in the collection more efficient.
industry and customer service.