Novell Endpoint Management provides effective management of devices and applications across various healthcare organizations. It helps streamline IT operations, reduce costs, and ensure compliance. Large healthcare providers like Sussex Health Informatics Service have deployed Novell Endpoint Management to simplify management of over 25,000 PCs. Wyoming Medical Center also selected Novell over Microsoft for capabilities like remote management and asset tracking.

1. Novell End-User Computing
®
Success Stories
Endpoint Management / Healthcare
July, 2010

2. Novell Endpoint Management Benefits
®
Impact Success Stories
• Ensure users get the right applications, 14K PCs
Improve whatever device they use
user • Repair problems with minimal business impact
productivity 3K PCs
– reduce troubleshooting time by up to 50%
• Perform easier and faster application rollouts
– from 2 days to 2 hours 6K PCs
Lower IT • Execute fixes remotely
costs – cut travel costs by 50% 25K PCs
• Deploy new workstations quickly
– from 1 day to 40 minutes 11K PCs
• Stop data breaches
– avoid lawsuits of up to $3M
Mitigate • Reduce business risk and increase compliance
20K devices
risks - avoid over-spending on software licenses
12K employees
2 © Novell, Inc. All rights reserved.

3. Customer Success
Novell Endpoint Management
®
We looked at several tools like IBM but found that Novell ZENworks ™
Configuration Management offered the best scalability and
5K devices manageability. - May 2010
With the old [Microsoft] solution, it could take up to two hours to install a
new application...Novell ZENworks Configuration Management can get
the same job done in just 30 minutes. - Jan 2010
4K workstations
Using the asset management capabilities of Novell ZENworks
Configuration Management, we can quickly identify which workstations
14K workstations are ready to handle the migration to Windows 7. - Jan 2010
We selected Novell® ZENworks™ Configuration Management because
its patch management and asset management capabilities were far
2K employees superior to those of the Altiris solution. - Nov 2010
The real cost savings are in license control and management. ZENworks
Asset Management gives us a true indication of the licensing
required, so we no longer over-provision. - Jun 2009
20K devices
3 © Novell, Inc. All rights reserved.

4. Key Analyst Recognition
Novell Endpoint Management
®
Visionary, Magic Quadrant for PC Configuration Life
Cycle Management Tools, Nov 2009
Challenger, Magic Quadrant for Mobile Data
Protection, Sep 2009
Strong performer, Forrester Wave™: IT Asset Life-
Cycle Management, Q2 2009
“Organizations should definitely include Novell
ZENworks™ in their evaluations”, ZENworks, Apr
2010
“ZENworks™ Configuration Management is
particularly strong in the management of Linux-
based devices”, Jan 2009
4 © Novell, Inc. All rights reserved.

5. Press Presence
Novell Endpoint Management
®
With the recent enhancements to the [ZENworks ™] portfolio,
customers now have the tools to mitigate the risks that come
with large scale Windows 7 migrations including potential
data loss and user downtime - Mar 2010
ZENworks Configuration Management – Finalist
Best Policy Management Solution, SC Magazine 2010 awards
ZENworks Patch Management – Solid patch
management solution that scales nicely for any size
environment - Feb 2010
ZENworks Endpoint Security Management –
Certainly a strong product, as one would expect from Novell
- May 2010
ZENworks Asset Management - Best Asset Management Solution
ZENworks Endpoint Security Management - Best Security Solution
5 © Novell, Inc. All rights reserved.

6. Endpoint Management In Healthcare

7. Largest ZENworks
deployment globally
Sussex Health Informatics Service (HIS), part of the U.K. National Health Service
(NHS), is responsible for the IT infrastructures of all 10 Sussex NHS Trusts,
which includes 280 practices, 350 employees, and more than 25,000 PCs.
"I was impressed with the way Novell approached the scale and the unique
®
challenges of the NHS, and pulled out all the stops to deliver great results. Novell
ZENworks™ Configuration Management is a really comprehensive package: its
integrated inventory management, remote access and software delivery capabilities
are ideal for our needs."
Challenge Solution Results
Cost-effectively support Novell ZENworks Reduced number of site
25,000 PCs and 997 servers Configuration Management visits; cut remote fix time
from 3 days to 12 minutes
Simplify IT burden by Planning to introduce
managing endpoint devices ZENworks Asset Achieved higher ratings in
from single point Management and ZENworks NHS infrastructure
Patch Management assessments due to faster
Gain clear picture of all IT IT service delivery
assets on network
Largest single deployment
of ZENworks Configuration
Management globally
7 © Novell, Inc. All rights reserved.
Updated December 2009

8. Win over Microsoft
Wyoming Medical Center is a 205-bed not-for-profit acute care hospital in the center
of Wyoming. Its heart and neuroscience centers have received national recognition
for quality measures and outstanding care.
"We evaluated both Microsoft and Novell ZENworks™ Configuration Management,
®
and found Novell definitely has the edge. Microsoft requires a lot of integration with
Active Directory, and it can’t perform remote diagnostics or asset management as
well as Novell. The savings we'll achieve with Novell ZENworks Configuration
Management will be astronomical.”
Challenge Solution Results
Simplify IT burden by Novell ZENworks Reduced desktop
automatically managing and Configuration Management provisioning time from hours
patching 800 workstations (selected over Microsoft) to minutes
Achieve HIPAA compliance Novell ZENworks Asset Saved 40 hours per month
by securing patient data and Management fixing workstations
removing unwanted software
on workstations Novell ZENworks Endpoint Achieved HIPAA compliance
Security Management by securing workstations in
public areas
Novell ZENworks Patch
Management
8 © Novell, Inc. All rights reserved.
Updated January 2010

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