Top 10 Things a CIO Can Do to Prepare for a Hurricane

1. Top 10 Actions a CIO Can Take To Prepare For a Hurricane info@messageone.com 512-652-4500

3. Dell MessageOne Overview Sunday, June 7, 2009 Changing the economics of business continuity and email management Award-winning on-demand services delivered from a global network of DR datacenters. Over 1,000 customers and millions of users depend on Dell MessageOne.

4. Dell MessageOne Products Sunday, June 7, 2009 A comprehensive SaaS platform for email management and business continuity Email Management Services (EMS ™ ) EMS Enterprise Archive ™ Comprehensive email archiving, policy management, near sub-second e-Discovery, & storage management. EMS Email Security ™ Designed to automatically eliminate spam, viruses, and unwanted content from your email environment. Crisis Communication Quickly reach thousands via all available commercial communications channels with a true enterprise-class solution enabling you to contact, organize and manage through a crisis. AlertFind ™ EMS Rapid Archive ™ Essential email archiving, policy management, near sub-second e-Discovery and low TCO. EMS Email Continuity ™ A standby email system that helps ensure that you never lose access to email, restores lost email after a primary system outage and protects BlackBerry ® users during primary system email outages.

7. CIO Challenges Safety and security of employees, prevent damage and maintain business continuity It has been estimated that 90% of companies unable to resume business operations within five days of a disaster are out of business within 1 year. Source: Neal Rawls, Continuity Central Security Columnist & Author, writing about “Avoiding Disaster,” by John Laye, 2002. Quoted from: http://www.continuitycentral.com/news01149.htm

8. Top 10 Actions a CIO Can Take To Prepare For a Hurricane

9. Ensure You Can Communicate – Regardless of the State of Your Infrastructure 01

11. There are Very Few Discrete Communication Channels Not all outages are created equal Core Channels: Other: Satellite phone, instant messenger, web, smoke signals etc. Email (SMTP, WCTP) Landline Phone & Fax Mobile Phone SMS (SMPP)

12. Collect and maintain up-to-date contact information for your employees and constituents. 02

14. 03 Plan for your post-storm employee roll call.

15. Two Way, Live Communication Channels are Necessary Sunday, June 7, 2009 Broadcast messages are no longer enough to ensure employee safety Call Trees Automated Notification Broadcasts Hotlines DR Website Collaboration

16. Plan for a remote recovery facility. 04

18. If you can protect one application, protect email, you’ll need it. 05

19. Email Will Fail Sunday, June 7, 2009 Email is fragile and prone to downtime Source: Dell MessageOne EMS Activation Data, 2008 Fact: Companies face a 72% likelihood of an email outage in the next year

21. Have a system in place to maintain compliance and to provide an audit trail when the hurricane is over. 06

23. Consider using hosted services for your emergency notification, email, and archiving solutions. 07

25. Test, test, then test again. 08

27. Notification is only the first step in responding to a hurricane. 09

29. Plan not to stick to your emergency plan. Flexibility and the speed of response is key. 10

30. Case Study: Adams and Reese LLP Hurricane Katrina

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