The Cabin Crew System is single answer to all the concerns as it will help airline to reduce the paper cost, minimizing the cabin crew’s duty timings required for ground reporting and feeding the information, reducing the aircraft weight, enhancing customer experience and improving overall efficiency of its one of most costliest resource.

1. www.niit-tech.com
Cabin Crew System
Manmohan Narula
Archit Sharma
NIIT Technologies White Paper

2. CONTENTS
Executive Summary
3
Functions of Cabin Crew System
4
• Roster
4
• PIL/seatmap
4
• Information
5
• Reports
5
• Tools
5
Conclusion
6

3. TRANSPORTATION
TRAVEL
CARGO
PACKAGING
TRANSPORTATION
TOUR
TRAVEL
GUIDE
TRAVEL
TRANSPORTATION
CARGO CARGO
LOGISTICS
TRAVEL
JOURNEY
GUIDE
TRANSPORTATION CARGO
JOURNEY
CARGO
GUIDE
LOGISTICS
TRAVEL
Executive Summary
Some of the airlines have either introduced or in process to
Most of the Airlines by and large have established the automation
introduce the iPads like devices for cabin crew to reduce the
facilities to support the conventional business processes like
complicated paper based/manual operations in performing their
Reservation, Distribution, Airport services, Maintenance and
day to day functions. Cabin crew most of the time has little access
Operations. Airline customers come in contact with the airline
to computer systems. They have flight, meal and passenger related
mostly at the two areas, namely, at the airport and during the flight.
information available during the flight through some of the paper
The services at the airport relate to Check-in, Gate control,
forms and reports. There are serious performance issues in using
Baggage handling at origin & destination airports with lounge
conventional paper forms and reports.
services. Technology support is available at most of these areas at
airports. Passengers are in contact with cabin crew during the
Paper forms are also used to update the flight performance and
flight. Most of the cabin crew relies on paper documents for
passenger feed backs related information to the ground systems.
performing their duties and very minimal technology solutions are
This is a very inefficient way of working. This method increases the
available to support their responsibilities. Airlines have now started
work load and also has integrity and accuracy issues. Currently,
looking for customer satisfaction along with improved efficiency for
most of the airlines use this method and this information is mostly
overall customer facing activities during the flight using technology.
recreated and updated in the systems upon arrival of the flight at
the destination.
Access crew portal
via FBT/CRA
Check-in for his
fight event
Access different
applications
BMS
Briefing Apps
Server
RES
CCIO
Take print outs of
docs required in
fight
CIO
CORE
DMS
BEST
Information
filed/updated in the
relevant system
COSMIC
System
CAS Server
Documents Submitted
to the ground staff
Data Link
Briefing
Positioning
Library
PIL/Seat Map
- Customer Status
- M&M
- ID guests
- Special Service
- Special Cases
Reports (COSMIC)
- Customer Data
- Fight Data
- Additional Data
Roster
- Circulation Info
- Crew Info
- Events
Private Work
3

4. NIIT has developed a mobile device solution on iPad for cabin crew
• The Crew Check-in application is used by the crew member to
for use during flights to access the ground systems online as well
report for the duty certain hours prior to flight. Through this
as make some of the vital information/data made available on
functionality, the Cabin crew can check-in in advance using iPad
these devices during the flight. The aim of this system will be to
from home itself. The supervisor at airport will have clear view of
access the different ground applications/systems through one
the attendance for the flight well in advance.
single device.
Cabin crew would use the stored information in the iPad whenever
PIL/seatmap
connectivity is not available. The information which needs to be
The PIL/Seat Map information is currently accessed by the Cabin
synchronized or updated to ground systems will be done as and
crewusing paper documents. The cabin crew requires customer
when connectivity (Wifi, GSM) is available.
related information to ensure the best services on board based on
their status, ID, M&M, special service requests etc. The Cabin crew
also prepare some customer specific reports using this information
manually. iPad application will have facility to view this information
during flight.
• Meal
• Special Services/Cases
• Position List
• Customer Status
Functions of Cabin Crew System
Roster
• The Roster application is used by the Cabin crew to check his/her
duty roster. It also gives the complete information about his/her
circulation, flight / ground events etc. This information will be
available on iPad solution.
4

5. Information
Reports
During the flight crew member need to refer to various details.
Currently the cabin crew has to create/edit/maintain a number of
Instead of keeping handout or to memorize everything, crew can
reports manually to record customer specific data, flight
use this Ipad application for:
information, customer complaints, attachments etc. These can
• Briefing: Briefing is a process in which the cabin crew takes the
be directly created in the iPad and the same will be uploaded
inputs from briefing system prior to taking the flight duties.
He/She will be able to have this information on iPad in the
when arrives on ground.
proposed system and can refer the same during the flight,
Tools
whenever needed.
The benefit of such a solution is to bring in overall efficiency of the
cabin crew and support their work processes in the area of
• Library: Cabin crew has to refer various documents on board to
perform his/her duties. Currently he/she has to carry the print outs
customer servicing during the flight.
This will help purser to
customize the system as per his/her needs.
of such documents or refer to paper manuals during the flight.
Cabin crew will be able to perform this function using iPad.
Conclusion
In this fast evolving world where airlines are being pushed to control
the CO2 emission, provide better services to its internal staff,
enhancing customer engagement and improvising the overall
efficiency of the inflight services, airlines are looking forward to have
better and lean resources enabling them to resolve their above
mentioned concerns.
The Cabin Crew system is single answer to all the concerns as it will
help airline to reduce the paper cost, minimizing the cabin crew’s
duty timings required for ground reporting and feeding the
information, reducing the aircraft weight, enhancing customer
experience and improving overall efficiency of its one of most
costliest resource i.e. cabin crew.
5

6. About NIIT Technologies
NIIT Technologies is a leading IT solutions organization, servicing customers in North America,
Europe, Asia and Australia. It offers services in Application Development and Maintenance,
Enterprise Solutions including Managed Services and Business Process Outsourcing to
organisations in the Financial Services, Travel & Transportation, Manufacturing/Distribution, and
Government sectors. With employees over 7,000 professionals, NIIT Technologies follows global
standards of software development processes.
Over the years the Company has forged extremely rewarding relationships with global majors, a
testimony to mutual commitment and its ability to retain marquee clients, drawing repeat
business from them. NIIT Technologies has been able to scale its interactions with marquee
clients in the BFSI sector, the Travel Transport & Logistics and Manufacturing & Distribution, into
extremely meaningful, multi-year "collaborations.
NIIT Technologies follows global standards of development, which include ISO 9001:2000
Certification, assessment at Level 5 for SEI-CMMi version 1.2 and ISO 27001 information
security management certification. Its data centre operations are assessed at the international
ISO 20000IT management standards.
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