NGA Global Payroll. With services in 188 countries, we are helping people around the world get paid.

NGA Human Resources confidential. All rights reserved.
NGA Global Payroll
Payroll Means The World To Us
http://www.ngahr.com/solutions/global-payroll-services

15 May 2013
Agenda
2
NGA Introduction
Payroll Trends & Challenges
Why NGA Global Payroll?
What Payroll Delivery Option Are You Looking For?
NGA Global Payroll enabled by Payroll Exchange
myHRW Case Management
Why NGA?

NGA Human Resources confidential. All rights reserved. 3
NGA HR by the Numbers
7m+employees served by NGA HR
150+
Working with
7,500employees in 35 countries
1,000+HR system implementations
444m £FY2016 revenue | c. 675m USD
188
Providing HR &
Payroll services in
8
HCM platforms
which NGA
can deliver HR
services on
25+
1 out of 5
of Fortune 500 companies
countries
languages
supported in
our HR service
centers
UK SMB
<500 employees
3key market
segments
UK Large &
Mid-Market
>500 employees
Enterprise
>5,000 employees
HR BPO &
BPaaS
clients
1969
In the business of
HR & payroll since

Let’s Make HR Work Better
We combine deep
process expertise in
HR & payroll with a
strong track record
across multiple HR
systems & platforms.
You’ll be in full control
of data and have
visibility across HR &
payroll through
integration, automation
and analytics.
You’ll have ensured
compliance,
streamlined HR
processes and
minimized
administrative burden.
We work in close
partnership with you,
wherever you are,
building on
local expertise and
global presence.
Control and
understand your
HR & payroll data
Master compliance
locally & globally
Best-in-class cost
of ownership
We help you solve
your business
challenges through
HR & payroll.
Implement and maintain
HR & payroll platforms
Managed Payroll
Services
Employee-centric
HR Services
Your business drivers will be fully achieved by NGA’s HR & payroll services.
H R t r a n s f o r m a t I o n

NGA HR Enterprise Offerings Portfolio
HR & Payroll Outsourcing
BPO & BPaaS
Digital HR
On Premise & Cloud
• Planning & Roadmap
• Employee Centric Design
• Implementation &
Integration
• Change management
• Continuous Improvement
• Configuration
Management
• Integration Management
• Security Management
• Reporting Management
• Release Management
• Payroll Processing
• Managed Payroll
Services
• Managed Payroll Data
Services
• HR Services Wrapper
• HR Administration
• Time Administration
• Talent Administration
• Employee Benefits
Administration
• Service Center
Management
cleaHRsky

Copyright NGA Human Resources. All rights reserved.
Global Service Delivery Network
Buenos Aires [S]
St. John’s [L]
Jacksonville [L]
Dalian [S]
Granada [S] Hyderabad [S]
Kochi [S]
Manila [S]
Birmingham [L]
NGA has 35
service delivery
points, including
7 Strategic Service
Delivery Centers,
enabling HR &
Payroll services in
100+ countries,
supporting
more than 25
spoken languages
and any currency.
Katowice [S]
Kuala Lumpur [L]
local NGA office | [S] Strategic Delivery Center | [L] Local Delivery Points
Sao Paulo [L]
50+ offices 7 strategic centers 35+ delivery points
Sydney [L]Johannesburg [L]

US, Tallahassee
Russia, Moscow
Malaysia, Kuala Lumpur
France:
Paris
Brazil, Sao Paulo
Mexico, Mexico City
US, Round Rock
UK:
Bedford
Birmingham
Halifax
Hemel
Hempstead
Peterborough
Nottingham
Spain:
Madrid
Barcelona
Italy, Milan
Switzerland, Zurich
Germany, Frankfurt
Belgium,
Brussels
Netherlands,
Nieuwegein
NGA Local Service Delivery
7
Key facts & figures
Employees c. 1,000
Countries/States 15
Cities 21
Languages English; French; French (Canadian);
Dutch; German; Italian; Malay; Spanish;
Portuguese; Portuguese (Brazilian);
Russian; Swiss
Expertise
HR Services &
Processes in
scope
• Customer Service and Payroll CoE:
o Payroll
o Benefits
o HR Admin
o Compensation
o Learning
• Systems Integration (SI)
• Service and Operations Readiness
• System Development
Australia, Sydney
South Africa, Johannesburg

What the Industry Is Saying
2016 SAP Application
Development Partner
of the Year
Finalist
2015 Top 10 Outsourcing
Service Provider
Multi-Country Payroll
Best Practices Award
Rewarding the Optimizing Performance
award for NGA’s work with Solvay
“Multi-Country Payroll Leader”
Payroll Outsourcing Report, 2013-2016
“A Leader in Payroll BPO”
Leadership position in the Payroll BPO
Services Magic Quadrant, 2012-2016
“Market Leader”
Multi-Country Payroll Outsourcing 2012, 2015, 2016
Multi-Process HR Outsourcing, 2012, 2015, 2016
“Leading the HRO Winners’ Circle”
HfS Blueprint Report, 2014-2016
SuccessFactors Services
Winners’ Circle
HfS Blueprint Report, 2016

Global Payroll Clients
www.ngahr.com/customers

15 May 2013
Agenda
10
NGA Introduction
Why NGA?

What is Payroll?
11
Payroll (/’pāˌrōl/Noun): Full end-to-end payroll process involves tracking time
and attendance information, collecting employee and pay data, processing
regular and off-cycle payroll, reconciling and distributing payments, conducting
quarter and year processing, and managing service delivery.
Payroll is the most critical of all core HR processes and directly interacts
with every other HR process, establishing a foundation layer for HR data.
Employee data Administer core HR transactions in relation to payroll:
new hires, leaves, personal data changes, etc.
Time & Attendance Register time entry, corrections, review and approval
PTO, scheduling, analytical reporting, etc.
Payroll Administration Manage input administration, regular payroll processing
cycle, off-cycle payroll processing, check distribution,
garnishments, taxes, post payroll processing, etc.
Self-Service Support time entry, time approval, policy review, reporting,
payslips view, etc.

Key Trends & Opportunities in Payroll
12
“Organizations have been focussing on soft issues while ignoring the potential
efficiency gains in payroll, in view of compliance, reporting and analytics.”
Globalization
Service delivery
improvement
Changing compliance
regulations
Aging technology
Manage risk
Constantly changing business environments with
acquisitions, mergers, re-organizations, mobile
workforce etc.
Take payroll seriously and adhere to SLAs, monitor
KPIs, improve accuracy & efficiency, develop effective
sourcing model, standardize policies & processes, etc.
Stay up to date with tax laws, union requirements and
corporate governance compliance
Minimal automation & standardization, limited reporting
capabilities, lack of integration, dispersed payroll
network, out of compliance, etc.
Employee over payment, unemployment claims,
government and 3rd party overpayments, fines, being
out of compliance, lack of data protection, etc.
Unify payroll
and HR data
Search for
efficiencies
Engage with
experts
Use
technology IT
to enable HR
Build a
controls
framework

Key Challenges for Payroll
23%
18%
8%
5%
4%
4%
3%
35%
Country-specific requirements
• Frequent updates to national laws
• Varying Data Privacy laws
• Legislation in local language
• Regional languages, currencies & time zones
• Audits & Remediation
• Physical interactions required in some
countries
Legislative Compliance
• Need to be abreast of tax
obligations
• Pay and work rules
• Internal policies & international
payroll regulations
• Ensuring employee
confidentiality
Standardized Payroll Process
• Pay frequencies and payment methods
• Approvals and exception handling
• Define global payroll reporting needs,
harmonize, create transparency
Right Global Payroll
Talent & Resources
Consolidated Management
Reporting
Regional Capability – big
head vs. small tail
Consistent Remuneration &
Benefits
Manage Mobile Workforce
Which Payroll Challenges Do Global Organizations Worry About most?

5 Elements Making Up Payroll Complexity
14
• Tax schedule per
population
• Frequency of
legal changes
• Garnishments
handling
• Number of
populations
(blue collar/white
collar/mixed)
• Retro-
calculations
• Complexity
caused by
labor
agreements on
company level,
national level,
industry level,
…
• Power of
unions in
negotiating
labor
agreements
• Post payroll tax
administration in
local language
• Rapidly changing
tax laws
• Different
approaches per
population,
geography and
salary schedule
• Depth and width
of tax reporting
• Health Care
reform application
• Tax-related
handling of
employee
benefits
• Global difference
in benefits
appreciation
• Compliance with
changing benefits
regulation
• Legacy labor
agreements
• Case by case
organizational
decisions
conform union
agreements
Gross-to-net
calculation &
legal updates
Union
involvement &
CLAs*
Taxes &
Garnishments
Employee
Benefits
Local & industry-
specific
regulations
*CLA: Collective Labor Agreement

NGA Research: Global Payroll Complexity Index
15

15 May 2013
Agenda
16
NGA Introduction
Why NGA?

NGA Global Payroll
“NGA Global Payroll is an end-to-end payroll outsourcing solution for multi-
country workforces, combining in-country payroll expertise with market-
leading HR technology and consolidated reporting.”
17
• Run your payroll in 188 countries
through NGA’s payroll network
• Outsource your payroll processing to
NGA, so you can focus on strategic HR
matters.
• Easily connect NGA’s payroll network with
one of the certified global HRIS platforms
• Manage your HR & payroll data centrally
and easily access global payroll reports
thanks to the Payroll Exchange
• Communication with NGA SMEs through
the integrated case management tool

18
NGA Global Payroll Components
Document & Knowledge
Management
Organizational and global
employee master data
Global pay results & pay slip
Global data localized + time
& country payroll specific data
Payroll Calendar, Results
and Legal Reporting
World-Class Service Center Management
NGA HR Portal | myHRW
Certified HRIS connectors & packaged integration
HR & Payroll Services in 188 countries
Enterprise & Employee
Store
Client benefits
• Improved productivity &
employee & NGA SME
collaboration through integrated
case management
• Improved data quality through a
single central repository, providing
in-depth insight in global payroll
and workforce data
• Clear oversight of people costs,
turnover, regional differences
through analytics
• Certified in-country payroll experts
ensuring legal compliance at
every level
• 100% employee access, uniform
employee experience
Payroll Exchange
Management and
monitoring of integration,
data and payroll services
NGA Payroll Engines | 3rd party software (operated by NGA) | 3rd party service partners

NGA Global Payroll: 188 countries
s
188
countries
80 countries
on payroll platforms
run by NGA
90% of client
populations directly
managed from NGA
service centers
Small country
populations supported
through NGA partner
network
NGA Africa Payroll
NGA LatAm Payroll

Truly Global footprint
We currently offer global payroll services in 188 countries, from 7 strategic and 30+ local service centers,
supporting more than 25 languages and any currency.
20
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Carmeroon
Cape Verde
Chad
Comoros
Congo
Cote D’Ivoire
Democratic
Republic Congo
Djibouti
Egypt
Equatorial
Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea Bissau
Kenya
Lesotho
Liberia
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Namibia
Nigeria
Rwanda
Senegal
Seychelles
Sierra Leone
Somalia
South Africa
Sudan
Swaziland
Tanzania
Togo
Tunisia
Uganda
Zambia
Zimbabwe
Afghanistan
Australia
Azerbaijan
Bangladesh
Brunei
Cambodia
China
Georgia
Hong Kong
India
Indonesia
Iran
Japan
Kazakhstan
Macau
Malaysia
Maldives
Mongolia
Myanmar
Nepal
New Zealand
Pakistan
Papua New
Guinea
Philippines
Russia
Singapore
South Korea
Sri Lanka
Taiwan
Tajikistan
Thailand
Turkmenistan
Vietnam
Bahrain
Iraq
Israel
Jordan
Kuwait
Lebanon
Oman
Qatar
Saudi Arabia
United Arab
Emirates
Albania
Armenia
Austria
Belarus
Belgium
Bosnia and
Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Kosovo
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
Anguilla
Antigua and
Barbuda
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bolivia
Bonaire
Brazil
British Virgin
Islands
Cayman Islands
Chile
Colombia
Costa Rica
Cuba
Curacao
Dominica
Dominican
Republic
Dutch Caribbean
Ecuador
El Salvador
Grenada
Guatemala
Guyana
Haiti
Honduras
Jamaica
Mexico
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Reunion
Saba
Saint Lucia
St Maarten
St. Eustatius
St. Kitts and
Nevis
St. Vincent &
the Grenadines
Suriname
Trinidad and
Tobago
Turks and
Caicos
Uruguay
Venezuela
Canada
United States
of America
Africa
Asia
Pacific
North
America
Middle
East
Europe
Latin America &
Caribbean

15 May 2013
Agenda
21
NGA Introduction
Why NGA?

NGA Human Resources confidential. 22
Standard HR & Payroll packages
Expert (SME) Support,
Post payroll and
Processing, Payroll
Data Handling
Voice support NGA Client Client Client
HR data entry NGA Client Client Client
Payroll data entry NGA NGA Client Client
Post-payroll NGA NGA NGA Client
Payroll processing NGA NGA NGA NGA
Payroll engine NGA NGA NGA NGA
Service Center &
Expert Support, HR
Processing, All Data
Handling.
Expert (SME) Support,
Post payroll and
Processing, Corrective
Data Entry
Payroll Calculation,
Application
Maintenance & Hosting
Comprehensive
Payroll & HR
Services
Managed
Payroll Data
Services
Managed
Payroll
Services
Payroll
Processing
Services
BPO
BPO
BPO

15 May 2013
Agenda
23
NGA Introduction
Why NGA?

Payroll Exchange Connects, Completes, Controls
24
“Payroll Exchange is at the heart of NGA’s Global Payroll offering. It enables organizations
to seamlessly connect NGA’s payroll delivery capabilities in more than 188 countries
to best-of breed HR systems, in order to benefit from globally compliant payroll
outsourcing services.”
Payroll control
• Secure timeliness of your data
• Gives detailed insights on each payroll your are
running around the globe
• Central repository for all local legal payroll reports and
files
End-to-end integration
• Connects your HR platform to NGA’s global payroll
• Handles any additional data flow into your payroll
(e.g. Time)
• Feeds back information into your HR platform like
online pay-slip
Complete your data
• Manages completeness of your payroll data on top
of existing HR data
• Supports client or NGA run HR Shared Service
Centers
• Fully localized for all 188 NGA payroll countries
Global oversight
• Deep insights on payroll related output from all your
countries in one go
• Extract possibilities to feed your reporting tools with
your payroll data

Payroll Exchange Components
25
Certified Packaged
Integration to certified
best-of-breed HRIS
Access to a certified
payroll network in over
188 countries
Rich set of payroll
optimization and
Service Center
Management tools
+ +
Unified payroll service across the globe
• Innovation: Certified Packaged Integration co-engineered with SaaS providers
• Capture all global HR data within SaaS HCM
• Structure pay groups to match the payroll solution’s requirements
• Define earnings & deductions, pay periods, time data, benefits & allowances to
match your required structure
• Trigger automatic updates in payroll originated by a transaction (e.g. hire, change
in personal data, modify payment, etc.)

NGA Human Resources - Confidential. 26
Client to NGA: Types of Data
Global Dataset
(HRIS)
Local Dataset
(PEX Forms*)
Exception
Dataset
Data that is stored centrally and available globally
within the organization:
Personal, Identifiers, Address, Employment, Deployment,
Compensation, Banking.
Data that is stored locally, specific to payroll
processing and is maintained:
Tax data, Social Security data, Legal reporting data, etc.
Data that is stored locally and is needed one time or
is supported by legal documentation (via ticket in
myHRW):
Garnishments, YTD, QTD, MTD etc.
85%
10%
5%
See the next slide for the details regarding Global dataset
(*) Depending on the HRIS, the adoption of the PEX Forms will vary and may be the PEX native Forms or the Forms visualized directly in the HRIS.

NGA Human Resources - Confidential. 27
Integration of Employee Data into the System
Personal data:
• HRIS ID, Legal ID, Name, Middle Name, Surname,
Salutation Code, Date and Place of birth, Gender, Marital
Status Code and Date, Approver of the Employee.…
Address:
• Street, Number, Building Name, Floor, District, City,
Country Code, Postal Code…
Employment:
• Employee Type, Hire Date and Code, Job Title, Position
Title, Pay Group, FTE Ratio, Leave Date and Reason,
Termination Date and Code, Work Location Code, City and
Country, Organization ID, Work Schedule, Working Hours
per Day, Weekly Workdays…
Bank details and cost centers:
• Payment Type, Local Payment Type, Payment Method,
Name of the Holder Bank Account, Bank Routing Number,
Bank Account, IBAN, Bank Country Code, Currency Code,
Cost Center Code, Cost Center Name, Percentage of the
Cost Center Assignment…
Pay scales and Dates:
• Pay Scale Type, Pay Scale Group, Pay Scale Level,
Payroll Specific Grouping, Start Date for the Payroll
Specific Grouping, End Date for the Payroll Specific
Grouping, Date Type, Date associated to Date Type…
Contract details:
• Contract Type, Contract End Date…
Pay elements:
• Pay Element ID, Type, Amount, Rate, Unit, Currency, Off
Cycle Indicator, Reference Linked to the Pay Element…
Communications:
• Chanel Code, Use, Dial Number, Country Dialing Code,
Area Dialing, E-Mail Address…
Legal and Other IDs:
• Drive License Number, ID Card Number, Passport Number, Residence Permit, Work Permit, Alternative ID from Other Systems
(Pension System, Benefit System)…
All the details are described in the data dictionary
All master data an HRIS should provide to PEX

Creating a Uniform HR & Payroll Experience
• Globally standardized and aligned HR processes (based on service catalog)
• Single user interface providing the right access to each role
• Centralized local payroll data for all countries a company operates in
28
Starts
working at
the
company
Enters the
new hire
and its
personal
data in the
HRIS
Validates the
new hire and
adds payroll
relevant data
in the local
payroll
system or
the Payroll
Exchange
Can see
local payroll
information
in the
Payroll
Exchange
Run payroll,
pay
employee,
perform legal
and statutory
reporting,
finance
booking… in
the local
payroll
system
Can view
payroll
relevant
documents
like pay slips
and tax
documents
in the
Payroll
Exchange
Example – Managing the hiring process:
Employee HR Admin Payroll Admin HR Admin Employee

Improving the Employee Experience
1. A globally connected HR IT landscape
Seamlessly connect NGA’s payroll network to one of
the certified global HRIS, and have a coherent and
global access to payroll transactions and HR data in
188 countries
2. Integrated case management
myHRW manages, documents and reports on your
interactions with NGA experts
3. Embedded document management
Easily manage HR & payroll documents with
integrated document storage and management
4. Identity Management
Rapidly access HR & payroll data related to your
role within the company. In addition, a user only
needs to log in once to gain access to HR data
across all HR systems (optional).
Payroll Exchange consists of 4 integrated HR services, all designed to
improve the employee experience.
Payroll
Exchange
Connected
HR IT
landscape
Document
Management
Identity
Management
Case
Management

NGA Global Payroll integrates with Employee Central
Direct integration of
NGA Global Payroll
into Employee Central

Global Oversight Meets Local Insight
32

Global Oversight Meets Local Insight
33

Run Global Payroll on the Go
34
Mobile
dashboard &
payroll
event
monitoring
Mobile
calendar
Anytime access,
real-time trans-
actions & instant
analytics

Run Global Payroll on the Go
35
Mobile
Payslip for
employeesMobile
employees

15 May 2013
Agenda
36
NGA Introduction
Why NGA?

myHRW: Integrated Case Management
Designed to help our shared service center agents service more employees, myHRW
combines case management, knowledge management, on-line reference guides, document
management and Ask HR to enable NGA to seamlessly manage, document and report on all
employees’ interactions with NGA experts, centralized into one globally accessible web-
based solution.
Features & Benefits
• SaaS solution designed for scalability, speedy
setup and affordable cost
• Highly configurable and easy to integrate with
any HRIS system
• Integration with a wide range of IP telephony
systems
• Flexible framework allowing for easy yet secure
integration and event-driven routing rules through
incoming email, fax, imaging and workflow
• Powerful reporting and dashboard module
• Centralized storage and complete history
of all communications with past and
current employees

myHRW: Integrated Case Management

myHRW: a complete toolkit for service success
Deliver outstanding HR services to improve employee satisfaction
Drive efficiency through an intuitive navigation and an effective HR process-aligned
unified agent experience interface
Improve communication and facilitate collaboration across agents and service
delivery teams
Deliver client, service center and agent aligned service insight, metrics, reporting
and analytics
Enable enhanced service delivery through advanced search across structured and
unstructured data
Provide just-in-time service supporting intelligence for your employee interactions
Support and enable multi-channel HR services including web, collaboration
technologies
Facilitate service interaction and status for your employees anytime, anywhere
and on any device

15 May 2013
Agenda
40
NGA Introduction
Why NGA?

One - the magic number of NGA Global Payroll
Contract
No more administrative hassle to discuss
conditions and SLA on local level. NGA has
uniform agreements with in-country experts
Invoice
You will receive one global invoice for paying
your multinational workforce instead of dealing
with local accounting issues
Contact person
Centralized management to steer your payroll
globally and to streamline the delivery
Statement of
Service (SoS)
Standardized and uniform services across the
different countries represented into a single
Service Level Agreement
Standardized
processes
Globally defined interface and way of working,
based on best practice HR service catalog
41

Why NGA?
We can help you transform your business-critical HR operations
to deliver more effective and efficient people-critical services.
In so doing, you’ll become a better employer through
smarter, more streamlined business processes —
saving money, managing employee lifecycles and
supporting an agile, globally connected organization.
Making HR
Work — Better

ThankYou
43
www.ngahr.com/payroll

44 15 May 2013
Appendices – Industry Recognition
44

Analyst Recognition
45
For Payroll Business Process Outsourcing
Gartner Magic Quadrant: Payroll BPO Services, 2016

Analyst Recognition
46
For Multi-Country Payroll Outsourcing (MCPO)
Everest Group PEAK Matrix for Multi-Country Payroll Outsourcing, 2016

Analyst Recognition
47
For Multi-Process HR Outsourcing (MPHRO)
Everest Group PEAK Matrix for Multi-Process HR Outsourcing, 2016

Analyst Recognition
Demonstrating Excellence in HR Outsourcing
HfS Blueprint 2014: Multi-tower HRO – Rewards, Remuneration & Recognition Services
48

Analyst Recognition
49
For Multi-Country Payroll Outsourcing
NelsonHall NEAT Vendor Evaluation (Employee Experience) for Multi-Country Payroll Outsourcing, 2013

NGA Global Payroll. With services in 188 countries, we are helping people around the world get paid.

NGA Global Payroll. With services in 188 countries, we are helping people around the world get paid.

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