SlideShare uma empresa Scribd logo
1 de 8
Baixar para ler offline
Social Intelligence(Do as I do) www.mzinga.com | November 2010
Introductions Navdeep Alam Mzinga Director of Data Architecture @yoshinav nav@mzinga.com
Social ROI Social media Business results
What is Social Intelligence? + Social behaviors social gaming dynamics (It enables continual, repeated ROI)
Let’s consider an example.
Me Community Susan Derek Community
Social intelligence dynamics Social interactions Persistent expansion Social ROI Community Business Processes More precise personalization Socialintelligence
Thank You! Navdeep Alam Mzinga Director of Data Architecture @yoshinav nav@mzinga.com

Mais conteúdo relacionado

Mais de Mzinga

OmniSocial Engaged for Social Customer Support
OmniSocial Engaged for Social Customer SupportOmniSocial Engaged for Social Customer Support
OmniSocial Engaged for Social Customer SupportMzinga
 
Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...
Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...
Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...Mzinga
 
Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by Mzinga
Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by MzingaWorldwide Employee Learning & Developmentl: Trip Advisor Case Study by Mzinga
Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by MzingaMzinga
 
"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -
"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions - "The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -
"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions - Mzinga
 
The Benefits of Social Learning & Mzinga OmniSocial
The Benefits of Social Learning & Mzinga OmniSocialThe Benefits of Social Learning & Mzinga OmniSocial
The Benefits of Social Learning & Mzinga OmniSocialMzinga
 
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...Developing Innovation Through Social Collaboration: A Case Study in Big Data ...
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...Mzinga
 
Creating Social Business Experiences
Creating Social Business Experiences Creating Social Business Experiences
Creating Social Business Experiences Mzinga
 
Creating A Training Digital Nervous System
Creating A Training Digital Nervous SystemCreating A Training Digital Nervous System
Creating A Training Digital Nervous SystemMzinga
 
Turn Social Business Strategies Into Business Intelligence
Turn Social Business Strategies Into Business IntelligenceTurn Social Business Strategies Into Business Intelligence
Turn Social Business Strategies Into Business IntelligenceMzinga
 
Invigorate Your Customer Experience Through Social Learning
Invigorate Your Customer Experience Through Social LearningInvigorate Your Customer Experience Through Social Learning
Invigorate Your Customer Experience Through Social LearningMzinga
 
Social Learning Innovation
Social Learning InnovationSocial Learning Innovation
Social Learning InnovationMzinga
 
Master fi serv_deck
Master fi serv_deckMaster fi serv_deck
Master fi serv_deckMzinga
 
Using Social Intelligence to Help Shape Customer Relationships & Drive ROI
Using Social Intelligence to Help Shape Customer Relationships & Drive ROIUsing Social Intelligence to Help Shape Customer Relationships & Drive ROI
Using Social Intelligence to Help Shape Customer Relationships & Drive ROIMzinga
 
Social Search
Social SearchSocial Search
Social SearchMzinga
 
Social CRM DeMystified: The Business & Customer Benefits
Social CRM DeMystified: The Business &  Customer Benefits Social CRM DeMystified: The Business &  Customer Benefits
Social CRM DeMystified: The Business & Customer Benefits Mzinga
 
Marketing Communications Webinar
Marketing Communications Webinar Marketing Communications Webinar
Marketing Communications Webinar Mzinga
 
Defining Your Social Learning Strategy
Defining Your Social Learning StrategyDefining Your Social Learning Strategy
Defining Your Social Learning StrategyMzinga
 
Overcoming Top 10 Objections To Social Learning V2
Overcoming Top 10 Objections To Social Learning V2Overcoming Top 10 Objections To Social Learning V2
Overcoming Top 10 Objections To Social Learning V2Mzinga
 
3 Winning Lessons
3 Winning Lessons3 Winning Lessons
3 Winning LessonsMzinga
 
Embracing Social Learning Across The Enterprise
Embracing Social Learning Across The EnterpriseEmbracing Social Learning Across The Enterprise
Embracing Social Learning Across The EnterpriseMzinga
 

Mais de Mzinga (20)

OmniSocial Engaged for Social Customer Support
OmniSocial Engaged for Social Customer SupportOmniSocial Engaged for Social Customer Support
OmniSocial Engaged for Social Customer Support
 
Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...
Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...
Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...
 
Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by Mzinga
Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by MzingaWorldwide Employee Learning & Developmentl: Trip Advisor Case Study by Mzinga
Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by Mzinga
 
"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -
"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions - "The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -
"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -
 
The Benefits of Social Learning & Mzinga OmniSocial
The Benefits of Social Learning & Mzinga OmniSocialThe Benefits of Social Learning & Mzinga OmniSocial
The Benefits of Social Learning & Mzinga OmniSocial
 
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...Developing Innovation Through Social Collaboration: A Case Study in Big Data ...
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...
 
Creating Social Business Experiences
Creating Social Business Experiences Creating Social Business Experiences
Creating Social Business Experiences
 
Creating A Training Digital Nervous System
Creating A Training Digital Nervous SystemCreating A Training Digital Nervous System
Creating A Training Digital Nervous System
 
Turn Social Business Strategies Into Business Intelligence
Turn Social Business Strategies Into Business IntelligenceTurn Social Business Strategies Into Business Intelligence
Turn Social Business Strategies Into Business Intelligence
 
Invigorate Your Customer Experience Through Social Learning
Invigorate Your Customer Experience Through Social LearningInvigorate Your Customer Experience Through Social Learning
Invigorate Your Customer Experience Through Social Learning
 
Social Learning Innovation
Social Learning InnovationSocial Learning Innovation
Social Learning Innovation
 
Master fi serv_deck
Master fi serv_deckMaster fi serv_deck
Master fi serv_deck
 
Using Social Intelligence to Help Shape Customer Relationships & Drive ROI
Using Social Intelligence to Help Shape Customer Relationships & Drive ROIUsing Social Intelligence to Help Shape Customer Relationships & Drive ROI
Using Social Intelligence to Help Shape Customer Relationships & Drive ROI
 
Social Search
Social SearchSocial Search
Social Search
 
Social CRM DeMystified: The Business & Customer Benefits
Social CRM DeMystified: The Business &  Customer Benefits Social CRM DeMystified: The Business &  Customer Benefits
Social CRM DeMystified: The Business & Customer Benefits
 
Marketing Communications Webinar
Marketing Communications Webinar Marketing Communications Webinar
Marketing Communications Webinar
 
Defining Your Social Learning Strategy
Defining Your Social Learning StrategyDefining Your Social Learning Strategy
Defining Your Social Learning Strategy
 
Overcoming Top 10 Objections To Social Learning V2
Overcoming Top 10 Objections To Social Learning V2Overcoming Top 10 Objections To Social Learning V2
Overcoming Top 10 Objections To Social Learning V2
 
3 Winning Lessons
3 Winning Lessons3 Winning Lessons
3 Winning Lessons
 
Embracing Social Learning Across The Enterprise
Embracing Social Learning Across The EnterpriseEmbracing Social Learning Across The Enterprise
Embracing Social Learning Across The Enterprise
 

Último

The State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxThe State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxLoriGlavin3
 
[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality Assurance[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality AssuranceInflectra
 
Decarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityDecarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityIES VE
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesThousandEyes
 
Data governance with Unity Catalog Presentation
Data governance with Unity Catalog PresentationData governance with Unity Catalog Presentation
Data governance with Unity Catalog PresentationKnoldus Inc.
 
Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Hiroshi SHIBATA
 
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxDigital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxLoriGlavin3
 
UiPath Community: Communication Mining from Zero to Hero
UiPath Community: Communication Mining from Zero to HeroUiPath Community: Communication Mining from Zero to Hero
UiPath Community: Communication Mining from Zero to HeroUiPathCommunity
 
Moving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdfMoving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdfLoriGlavin3
 
Glenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security ObservabilityGlenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security Observabilityitnewsafrica
 
A Glance At The Java Performance Toolbox
A Glance At The Java Performance ToolboxA Glance At The Java Performance Toolbox
A Glance At The Java Performance ToolboxAna-Maria Mihalceanu
 
React JS; all concepts. Contains React Features, JSX, functional & Class comp...
React JS; all concepts. Contains React Features, JSX, functional & Class comp...React JS; all concepts. Contains React Features, JSX, functional & Class comp...
React JS; all concepts. Contains React Features, JSX, functional & Class comp...Karmanjay Verma
 
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfSo einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfpanagenda
 
Microservices, Docker deploy and Microservices source code in C#
Microservices, Docker deploy and Microservices source code in C#Microservices, Docker deploy and Microservices source code in C#
Microservices, Docker deploy and Microservices source code in C#Karmanjay Verma
 
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better StrongerModern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better Strongerpanagenda
 
A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxA Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxLoriGlavin3
 
Email Marketing Automation for Bonterra Impact Management (fka Social Solutio...
Email Marketing Automation for Bonterra Impact Management (fka Social Solutio...Email Marketing Automation for Bonterra Impact Management (fka Social Solutio...
Email Marketing Automation for Bonterra Impact Management (fka Social Solutio...Jeffrey Haguewood
 
Zeshan Sattar- Assessing the skill requirements and industry expectations for...
Zeshan Sattar- Assessing the skill requirements and industry expectations for...Zeshan Sattar- Assessing the skill requirements and industry expectations for...
Zeshan Sattar- Assessing the skill requirements and industry expectations for...itnewsafrica
 
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Alkin Tezuysal
 
Bridging Between CAD & GIS: 6 Ways to Automate Your Data Integration
Bridging Between CAD & GIS:  6 Ways to Automate Your Data IntegrationBridging Between CAD & GIS:  6 Ways to Automate Your Data Integration
Bridging Between CAD & GIS: 6 Ways to Automate Your Data Integrationmarketing932765
 

Último (20)

The State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxThe State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptx
 
[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality Assurance[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality Assurance
 
Decarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityDecarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a reality
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
 
Data governance with Unity Catalog Presentation
Data governance with Unity Catalog PresentationData governance with Unity Catalog Presentation
Data governance with Unity Catalog Presentation
 
Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024
 
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxDigital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
 
UiPath Community: Communication Mining from Zero to Hero
UiPath Community: Communication Mining from Zero to HeroUiPath Community: Communication Mining from Zero to Hero
UiPath Community: Communication Mining from Zero to Hero
 
Moving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdfMoving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdf
 
Glenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security ObservabilityGlenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security Observability
 
A Glance At The Java Performance Toolbox
A Glance At The Java Performance ToolboxA Glance At The Java Performance Toolbox
A Glance At The Java Performance Toolbox
 
React JS; all concepts. Contains React Features, JSX, functional & Class comp...
React JS; all concepts. Contains React Features, JSX, functional & Class comp...React JS; all concepts. Contains React Features, JSX, functional & Class comp...
React JS; all concepts. Contains React Features, JSX, functional & Class comp...
 
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfSo einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
 
Microservices, Docker deploy and Microservices source code in C#
Microservices, Docker deploy and Microservices source code in C#Microservices, Docker deploy and Microservices source code in C#
Microservices, Docker deploy and Microservices source code in C#
 
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better StrongerModern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
 
A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxA Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
 
Email Marketing Automation for Bonterra Impact Management (fka Social Solutio...
Email Marketing Automation for Bonterra Impact Management (fka Social Solutio...Email Marketing Automation for Bonterra Impact Management (fka Social Solutio...
Email Marketing Automation for Bonterra Impact Management (fka Social Solutio...
 
Zeshan Sattar- Assessing the skill requirements and industry expectations for...
Zeshan Sattar- Assessing the skill requirements and industry expectations for...Zeshan Sattar- Assessing the skill requirements and industry expectations for...
Zeshan Sattar- Assessing the skill requirements and industry expectations for...
 
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
 
Bridging Between CAD & GIS: 6 Ways to Automate Your Data Integration
Bridging Between CAD & GIS:  6 Ways to Automate Your Data IntegrationBridging Between CAD & GIS:  6 Ways to Automate Your Data Integration
Bridging Between CAD & GIS: 6 Ways to Automate Your Data Integration
 

Social Intelligence