5. Develop & attract new talent… Up to 80% of effective employee development occurs informally, through team collaboration and conversations. Yet, employee programs are still focused on organizational approaches, rather than solutions that are employee-centric
6. Work smarter & more efficiently… According to IDC, the cost of NOT easily finding information = $3,300 per employee each year (That’s $3.3M in annual lost opportunity cost for a business of 1000 people)
7. Improve loyalty & satisfaction More than 90% of customers' issues haven't been unearthed in most organizations, and in addition, often the organization doesn't have answers for them, according to Forrester Research. These issues lead to long support calls, poor issue resolution, cost increases and customer dissatisfaction.
8. How can today’s learning organizations rise to the occasion despite the mounting challenges?
9. Mzinga Vision We lead the on-demand social learning solutions market by providing our customers unique and compelling insights into their constituents’ needs to connect, interact and excel. 9
20. Empower employees to participate in innovation & business strategiesGrow market awareness ” - Steven Brewer, Training & Development Manager at The Philadelphia Insurance Companies
23. Online chat costs only $5 and is 63% more effective, and web-based customer self-service costs just a few cents per contact.“ We wanted to create an interactive forum where job seekers could find information to further their career goals. It allows our members to connect with both our experts and their peers to plan the next steps in their career path. ” - Michael Harvey, Chief Executive at Monster.com’sCareerOne
34. Omni Social solutions Omni Social offers multiple solutions to our learning issues: Blogs – Product Specialists can routinely share updates to portfolios and share insights on industry trends Wikis – Dynamic reference resource Discussions – Centralized location to share best practices and ask questions File Sharing – One-stop shop for storing learning-related content
47. Questions, comments or suggestions Contact me: George Patsouris Vice President, Training & Development Natixis Global Associates george.patsouris@ga.natixis.com P: 617.449.2542 M: 617.899.5200
48. Mzinga Analytics & Social Intelligence Navdeep Alam Director, Data Architecture Mzinga
49. Knowledge Continuum Use knowledge to establish and achieve goals/ROI Wisdom Knowledge Analyze & synthesize derived information Information Give meaning to obtained data Data Obtain the raw facts Baker’s depiction of the Knowledge Continuum, 2007
68. Social Analytics & Reporting Offerings 36 Dashboards& Analytics Social Network Graphing Member Engagement & Influence Popular Topics & Applications Ad Hoc Social Dashboards Social IntelligenceApplications Connective Tagging User Reputation Benchmarking Recommendation Predictive Recommendation Economics & Reward Engine Analytical Search
75. Me Financial Services- Premiere Community Incentive/reward for survey participation Colleague(Blogger) Leading Financial Services Company Blog Network of Financial Services subject matter experts
76. Social Intelligence Dynamics Social interactions Persistent expansion Social ROI Community Business Processes More precise personalization Social intelligence
We now know that developing talent isnt only about the learning we as businesses want to provide, but the learning they need to do their jobs better. Yet, very few companies have made the shift to thinking of learning as a continual part of the employee workday…
It costs real money for employees to not have efficient access to the information they need to do their jobs… $3,300 per person per year. There’s opportunity to make big efficiency gains there, but we need to think about learning differently to get there.
But learning isnt just about employees either. Your customers, partners, etc. need to be knowledgeable about your business as well, and research shows that most companies don’t even know all of the concerns and challenges their customers are facing, much less being well prepared to help solve them.
Social search takes many forms, ranging from simple shared bookmarks or tagging of content with descriptive labels to more sophisticated approaches that combine human intelligence with computer algorithms.[2][3]The search experience takes into account varying sources of metadata, such as collaborative discovery of web pages, tags, social ranking, commenting on bookmarks, news, images, videos, knowledge sharing, podcasts and other web pages. Example forms of user input include social bookmarking or direct interaction with the search results such as promoting or demoting results the user feels are more or less relevant to their query.[4]
Notes:- Incentive/reward for participation in survey– If I participate, I will receive a free fiserv consultation & participation in their exclusive community
For further detail:http://joshbersin.com/2009/05/24/modern-corporate-training-the-enterprise-learning-framework/