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Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Customer Support

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Introducing to Mzinga's OmniSocial Engaged platform which enables brands to engage with their fans, consumers, and customers in branded conversations across their owned web and mobile experience.

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OmniSocial Engaged Powered by Mzinga MZINGA l MZINGA.COM 1
About MzingaWho is Mzinga? • • OmniSocial Insure – Social Moderation Services • OmniSocial Learning – Social Business, Collaboration, Learning and Development for the Extended Enterprise • OmniSocial Content – eLearning course content development platform • Alumni.IO – Corporate Alumni Networks • Technology & Services OmniSocial Engaged – Social Engagement Platform Headquartered in Burlington, MA w/offices in Mechanicsburg, PA and remote employees 100 employees & network of 50+ multilingual social media professionals Company • • Experience MZINGA l • MZINGA.COM Formed in 2008 through acquisition Expertise in Social Engagement, Online Moderation, Social Learning, Social Business, and Alumni Networks 2
OMNISOCIAL ENGAGED The premier enterprise social engagement platform to power fullyintegrated, branded discussions. Empower your fans, consumers, and customers to have real, valueadded conversations on your domain. MZINGA l MZINGA.COM 3
Customers MZINGA l MZINGA.COM 4
BRAND AFFINITY & ADVOCACY Engage your base of passionate fans, like-minded individuals, and consumers.. MZINGA l MZINGA.COM 5
BRAND AFFINITY & ADVOCACY BRAND ADVOCACY SEO TRAFFIC & CONVERSION CONTROL SOCIAL HUB ADVERTISING MZINGA l MZINGA.COM . 6
BRAND AFFINITY & ADVOCACY Case Studies: American Broadcasting Company Major League Baseball MZINGA l MZINGA.COM 7
SOCIAL CUSTOMER SUPPORT Support your customers more efficiently with a collaborative, social customer support community. MZINGA l MZINGA.COM 8
SOCIAL CUSTOMER SUPPORT REDUCE SUPPORT COSTS CUSTOMER SATISFACTION INCREASED REVENUE PRIVATE OR PUBLIC INSIGHTS INNOVATION MZINGA l MZINGA.COM 9
SOCIAL CUSTOMER SUPPORT Case Studies: Ford Major League Baseball MZINGA l MZINGA.COM 10
OmniSocial Engaged – Features BRANDABLE MOBILE CONFIGURABLE SCALABLE SEAMLESS AUTHENTICATION ANALYTICS GAMIFICATION QUICK AND EASY MEMBER MANAGEMENT INTEGRATIONS “BYO” PROFESSIONAL SERVICES UGC MODERATION MZINGA l MZINGA.COM 11

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Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Customer Support

  • 1. OmniSocial Engaged Powered by Mzinga MZINGA l MZINGA.COM 1
  • 2. About MzingaWho is Mzinga? • • OmniSocial Insure – Social Moderation Services • OmniSocial Learning – Social Business, Collaboration, Learning and Development for the Extended Enterprise • OmniSocial Content – eLearning course content development platform • Alumni.IO – Corporate Alumni Networks • Technology & Services OmniSocial Engaged – Social Engagement Platform Headquartered in Burlington, MA w/offices in Mechanicsburg, PA and remote employees 100 employees & network of 50+ multilingual social media professionals Company • • Experience MZINGA l • MZINGA.COM Formed in 2008 through acquisition Expertise in Social Engagement, Online Moderation, Social Learning, Social Business, and Alumni Networks 2
  • 3. OMNISOCIAL ENGAGED The premier enterprise social engagement platform to power fullyintegrated, branded discussions. Empower your fans, consumers, and customers to have real, valueadded conversations on your domain. MZINGA l MZINGA.COM 3
  • 5. BRAND AFFINITY & ADVOCACY Engage your base of passionate fans, like-minded individuals, and consumers.. MZINGA l MZINGA.COM 5
  • 6. BRAND AFFINITY & ADVOCACY BRAND ADVOCACY SEO TRAFFIC & CONVERSION CONTROL SOCIAL HUB ADVERTISING MZINGA l MZINGA.COM . 6
  • 7. BRAND AFFINITY & ADVOCACY Case Studies: American Broadcasting Company Major League Baseball MZINGA l MZINGA.COM 7
  • 8. SOCIAL CUSTOMER SUPPORT Support your customers more efficiently with a collaborative, social customer support community. MZINGA l MZINGA.COM 8
  • 9. SOCIAL CUSTOMER SUPPORT REDUCE SUPPORT COSTS CUSTOMER SATISFACTION INCREASED REVENUE PRIVATE OR PUBLIC INSIGHTS INNOVATION MZINGA l MZINGA.COM 9
  • 10. SOCIAL CUSTOMER SUPPORT Case Studies: Ford Major League Baseball MZINGA l MZINGA.COM 10
  • 11. OmniSocial Engaged – Features BRANDABLE MOBILE CONFIGURABLE SCALABLE SEAMLESS AUTHENTICATION ANALYTICS GAMIFICATION QUICK AND EASY MEMBER MANAGEMENT INTEGRATIONS “BYO” PROFESSIONAL SERVICES UGC MODERATION MZINGA l MZINGA.COM 11