1. ( M u n e s h K r . G i r i )
Summary
6 years of hands on experience in BPO industry engaged in MetLife Global Operation Support
Center.
Industry Exposure: Back Office
Professional Profile
MetLife GOSC October 2009 to till date
Currently work as Specialist in MetLife GOSC.
Reporting
 Making the Monthly SLA Performance for GOSC Operations.
 Making the GOSC Business Scorecard for Operations.
 Making the Team Scorecard for LA Indexing.
 Take-care of Process Incoming volume and processed volume Data.
 Making the Team Capacity Utilization >Monthly and Daily<
 Calculate the MTD & Weekly TAT and Volume Data.
 Queue Management, Work allocation and collate the Hourly Work Status.
 Collate the Team Productivity Data.
 Responsible for Transportation and LND trainings.
 Having the responsibility to take Day End Screen Shot.
Processing
 Process requests that come from states side in the form of electronic documents
(images).e.g. (Process the address changes request, Change the Beneficiary and
Ownership, Process the Mode change and Frequency change requests., Process the Death
Claims requests, Process the All CLDM cases. Etc.)
 Our work deals with five major transactions; beneficiary, ownership, Name changes,
Collateral assignment and release of assignment.
 We send correspondence letter to the customer once request is processed.
 Get help from state side if require. Etc.
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2. ( M u n e s h K r . G i r i )
Personal Information
NAME Munesh Kumar Giri
Father’s Name Sh. D. C. Giri
Date of Birth 10th
March, 1986
Sex Male
Nationality Indian
Present Address D-1, 219 Madan Gir,
Ambed Kar Nagar, New Delhi-62
Mobile No. 0-9711480897
E-Mail Id manishgiri21@yahoo.com /
Mgiri@metlife.com
Category General
Educational Qualification
 B.A. Pass from Shyam Lal Collage University of Delhi in 2006
 Intermediate from C.B.S.E. in 2003
 High School from U.P. Board in 2001
Technical Qualification -
Operating System Internet & E-mails
Packages MS-Office(Word, Excel & Power Point)
Other Stenography
(Shorthand speed 80w.p.m.& Typing
40W.P.m.)
Permanent Address -
D-1, 219 Madan Gir,
Ambed Kar Nagar, New Delhi-62
0-9711480897/0-9650383338
Date- DD----/MM----/YY---- Name and Signature
Munesh Kumar Giri
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