1. MUKESH CHOPRA PMP®, ITIL®
25+ years of Professional Excellence in Global IT Delivery and Project Management in
Onsite and Offshore Models
Mukesh can be aptly described as a result oriented and goal driven personality with sharp analytical skills. A
smart multi-tasker, having handled multiple and complex responsibilities for realizing project goals by
providing customized software solutions and exceeding client expectations consistently. He is revered for his
strong work ethics and a focused approach. His proven competencies in setting up global practice in
Consulting, Outsourcing & Managing large Service Delivery especially for UK, US, Asia market, aptly
demonstrate his desire for continuous improvement and passion for his profession. He enjoys a demonstrated
track record in accelerating business growth through strategic initiatives, transformational leadership,
strengthening IT capabilities and processes like Six Sigma and CMM.
His greatest strengths are his respect for values, energy and determination for driving goals and zeal for
achieving newer milestones through continuous improvement. In his field he is a master and has been
commended for implementing cost reduction initiatives, improving operational efficiencies and managing
project transitions seamlessly by providing directional leadership to the teams for ensuring successful
completion of multiple projects across multiple locations. He has proven abilities in reviewing project progress
in terms of estimated budget and schedule, project planning and resource management, contracts
management, pre sales activities and experienced in setting & managing Shared Services Center for large
accounts based out of India. His key areas of expertise include areas of expertise include end-to- end delivery
management, program management, setting-up & managing mission-critical IT Services Setup, IT Operations
with P&L accountability, Infrastructure Management, Enterprise IT Operations, Business Delivery & Roll-out,
Planning & Vision for future projects/ requirement, budgeting, change, incidence, service management,
technology solutions, ITIL practices & process solutions to change management.
Mukesh is presently associated with IBM India Pvt. Ltd., Gurgaon as a Deputy Group Manager since Dec’ 08.
Earlier he had worked as an Associate Project Manager with the same organization during Oct’ 05-Dec’ 08.
During this period, he has impressive achievements in managing and fulfilling project requirements by
ensuring flawless transitions, expansions and any other changes as per the specifications and circumstances.
Have been instrumental in strengthening operational efficiencies, managing resources optimally and
generating cost advantages by providing directional leadership to the distributed project teams in multiple
locations using Waterfall and Agile project management methodology. Consistently achieved ‘A’ rating for
successfully implementing various quality tools and processes, ensured zero defects and achieved zero non-
conformance audit. Have participated in quality assessment for enabling the organization towards SEI – CMM
level 5, SEI – CMMi level 5, PCMM and BS 7799 standards. Earlier, he was associated with NIIT Technologies
New Delhi as Project Manager, Nov’97-Sep’05. He successfully managed the end to end cycle of projects and
achieved exceptional outcomes by delivering customized solutions to the clients based on analysis of the
client’s requirements, and achieving excellence in delivery, support, analysis and documentation. Earlier, he
had worked with LG Electronics India Private Limited, New Delhi as Senior Executive – IT, Jul’97-Oct’97;
Transport Corporation of India Limited, New Delhi as Systems Executive, Apr’96-Jul’97; Hero Motors, New
Delhi as Senior Officer – IT, Apr’95-Mar’96; IRIS Software, New Delhi as Programmer Analyst, May’94-Apr’95;
Jaypee Tech, New Delhi as Software Executive, Jun’92-Apr’94; MCE Products Sales Service Ltd., New Delhi as
EDP Executive, Jan’92-Jun’92, UPTRON ‘ACL’, New Delhi as Faculty, Oct’90-Jan’92.
Mukesh has a flair for adopting Modern Methodologies in compliance with quality standards with expertise in
delivering project outcomes within scheduled timelines by using cross functional skills at work. He is a highly

2. tech savvy individual, having exceptional understanding about the latest developments in the field of IT and its
applications.
For demonstrating excellence at work and implementing best IT practices, he has been felicitated and
recognized many a times by the management. Academically, he is a B.Sc. from University Of Delhi in 1989 and
accomplished the following certifications:
 Apple Computers (in collaboration with NCC UK) - Diploma in IDCS. - 24-Sep-1990
 STG - Oracle Developer, Forms and Reports Certificate - 19-Mar-1997
 Digital - VAX/VMS Transaction Processing - 06-Jul-1997
 PMPAT – IBM Certification in Project Management Process Awareness Test.
 PMP – PMP certified on 22-Feb-2013.
 KPMG and Carnegie Mellon University (Software Engineering Institute) - Certificate courses in
CMMi on 30-May-2003
 SCAMPI V1.1 Training - Assessment team training Certificate on 18-Aug-2003
 ITIL v2 - EXIN on-Line Exam - Certificate Course in ITIL Foundation v2 - 19-Jan-2011
 IBM - Project Management Fundamentals & Leadership in a project team environment - 12-Sep-
2007
 IBM - Leadership in a project team environment - 08-Dec-2007
 All India Management Association - Diploma in Information Systems - 07-Jul-2002
 Certified Leadership and Strategic Management LSM (By iACT Global) in 2016
 Certified ScrumMaster by Scrum Alliance in March 2016
He can be reached at 9810022141; E Mail: mukesh_ch@yahoo.com