Presentation

1. CONFLICT MANAGEMENT
TECHNIQUES
BY
MUHAMMAD ZAKARIA
TRAINEE RADIOGRAPHER

2. CONFLICT
AN OPEN CLASH BETwEEN TwO
OR MORE THAN TwO PEOPLES,
OR
DISAGREEMENT.

3. CONFLICTS MANAGEMENT

4. LEARNING OBjECTIvES
1. IDENTIFY HOw STYLE
IMPACTS BEHAvIORS,
2. LEARN APPROACHES FOR
DEALING wITH DIvERGENT
STYLES.

5. CONFLICT MANAGEMENT
TECHNIQUES
 CONFLICT RESOLUTION TECHNIQUES
 CONFLICT STIMULATION TECHNIQUES

6. MANAGEMENT

7. DEfiNE ThE problEM
ExplorE EAch pErsoN's pErcEpTioN
of ThE problEM.

8. problEM solViNG
fAcE To fAcE
MEETiNG of coNflicTiNG
pArTiEs for ThE pUrposE of
iDENTifYiNG ThE problEM AND
rEsolViNG iT ThroUGh opEN
DiscUssioN.

9. sMooThiNG
plAYiNG DoWN DiffErENcEs
WhilE EMphAsiZiNG coMMoN
iNTErEsT bETWEEN ThE
coNflicTiNG pArTiEs.

10. coMproMisE
EAch pArTY To ThE
coNflicT GiVE Up soME ThiNG
of VAlUE.

11. ALTERING HUMAN
VARIABLE
USING
BEHAVIORAL CHANGE
TECHNIQUES SUCH AS HUMAN
RELATIONS TRAINING TO ALTER
ATTITUDES AND BEHAVIORS
THAT CAUSE CONFLICT.

12. CONFLICT STIMULATION
TECHNIQUES
STIMULATING CONFLICT CAN
pROVIDE SEVERAL BENEFITS TO
THE ORGANIzATION.

13. COMMUNICATION
USING AMBIGUOUS OR
THREATNING MESSAGES TO
INCREASE CONFLICT LEVEL.

14. BRINGING IN OUTSIDER
ADDING EMpLOYEES TO A GROUp
WHOSE BACKGROUNDS, VALUES,
ATTITUDES OR MANAGERIAL
STYLE DIFFER FROM THOSE OF
pRESENT MEMBER.

15. CONCLUSION
CONFLICT CAN BE THE
DECLINE OF AN
ORGANIzATION IF IT IS NOT
EFFECTIVELY MANAGED

16. any question?

17. tHanK you