The document outlines the responsibilities of a project manager to: 1) ensure predictable, consistent project delivery through activities like scope definition, timelining, risk and issue management; 2) define governance and stakeholder engagement; and 3) proactively communicate progress and obtain timely decisions. It also describes responsibilities in consulting with stakeholders, defining requirements, conducting testing and change impact analysis, and developing training and recommendations to improve processes.

1.  Ensure predictable, consistent, and successful project delivery
 Provide a complete view of the overall project to the organization and all stakeholders.
 Exhibit proactive behavior by engaging in project planning activities, including but not limited to:
• Defining the overall scope of the project;
• Creating and maintaining a consolidated timeline highlighting the major milestones and associated dates for
project activities;
• Identifying and communicating project dependencies and impacts;
• Putting mechanisms in place to set expectations and ensure on-going control of the project (e.g., kick off
meeting, overall Project Management Approach, Risk Management, Issues Management, Change Control,
etc.)
 Define project governance, outlining roles and responsibilities and decision rights
 Ensure success criteria defined upfront to promote alignment and actively manage to expected project
outcomes
 Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes, and
informed about what is occurring throughout project
 Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout
project lifecycle
 Provide leadership and key stakeholders with the information and venues to make effective, timely
decisions
 Defines and documents customer business functions and processes
 Consults with functional unit management and personnel to identify, define and document business needs
and objectives, current operational procedures, problems, input and output requirements, and levels of
systems access
 Acts as a liaison between departmental end-users, technical analysts, information technology analysts,
consultants and other governmental organizations in the analysis, design, configuration, testing and
maintenance of systems to ensure optimal operational performance
 Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing
systems; ensures the system design fits the needs of the users
 Tracks and fully documents changes for functional and business specifications; writes detailed universally
understood procedures for permanent records and for use in training
 Identifies opportunities for improving business processes through information systems and/or non-system
driver changes; assists in the preparation of proposals to develop new systems and/or operational changes
 Plans, organizes and conducts business process reengineering/improvement projects and/or management
reviews
 Develop recommended solutions in consultation with impacted internal and external stakeholders, but
should remain objective and independent of the specific stakeholders
 Consolidates information into cohesive and understandable correspondence or other written form for use in
management decision-making
 Assists in developing an overall change management strategy
 Conducts change impact analysis to assess the potential implications of changes
 Documents business rules, functions and requirements
 Participates in user acceptance testing and testing of new system functionality
 Provides technical assistance in training, mentoring, and coaching professional and technical staff
 Develops training curriculum and conducts formal training sessions
 Directs or participates in studies of new and existing programs and special projects to determine feasibility,
resolve problems including organizational, procedural, technical and fiscal research and analysis
 Develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and
external customer service
 Prepares reports and written findings and recommendations; and monitors changes
 Provides work direction to one or more technical or clerical staff or acts as a team lead on designated
projects or assignments