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       The Hague
        December 13, 2012

Chuck@MobileFutureInstitute.com
     Twitter: @ChuckMartin
Evolution of Move to Consumer Centric
 •   One to Many: Network TV
 •   Time-Shifting – (VCR)
 •   Auto-Content Selection & Shifting (TIVO)
 •   Ubiquitous Access to Information (Web)
 •   Easy Access to All Information (Yahoo, Google)
 •   The Age of the Tethered Consumer
The 3 Screens
                                5+ Billion




                                Mobile
                                Phones

   2 Billion


                  1 Billion
 Television
                    PC

 First Screen   Second Screen   Third Screen
The Third Screen: Mobile

Number doubled in last 5 years
87% of entire world population
The Age of the Untethered
 Consumer
The Third Screen: It’s Global

 105 countries: cell phone penetration
  exceeds 100% of population
 Saudi Arabia:
   Pop: 26 mil – Cell phones: 54 mil
 Hong Kong
  Pop: 7 mil – Cell phones: 15 mil
 Netherlands
   Pop: 17 mil – Cell phones: 20 mil (119%)
                                              ITU
The Third Screen: US
  328 million cell phones in US
  104% of total population
  32% of US households: cell phone
   only
  52% of mobile phones in US are
   smartphones (58% in Netherlands)
  62% smartphones 25-34 group

                   CTIA Wireless, MMA, CWTA,NHIS, Telecompaper, GSMA, Nielsen
Smartphone Penetration: Europe
 Spain   55%
 UK      55%
 Italy   45%
 France 45%
 Germany 41%




                          Source: comScore
Characteristics of Mobile
 •   It’s Personal
 •   Multi-faceted Communications Capability
 •   Time, Location, Supply, Demand
 •   Standing Up Medium
 •   Installed Base
 •   Ramp-up Speed
 •   Self-Service Platforms
 •   Call-to-Action Capability
 •   Mobile Ecosystem (devices, carriers, etc.)
 •   Pull vs. Push Medium
The 2 Worlds of Mobile
 • UPT= Using Phone Technology
 • USPT = Using Smartphone
   Technology

 UPT vs. USPT
 • Mobile Web vs. Creating Application
 • SMS (Texting)
 • MMS (Multi-media communications)
Create New Types of Interactions
Group Chat: Groupme
International Communication: Viber
Proximity Marketing: NFC in the UK
Proximity Marketing: NFC in the US
Create Remote Capabilities
Mobile Opportunity: SMS

 UPT Approach
 •Opt-In required
 •Double opt-in best practice
 •160-character limitation
 •Can reach most phones
Mobile Opportunity: MMS
Using MMS (Multi-Media
Messaging Service). Can Include
Text Messages, Video, Photos,
Documents, etc.
Provide video content
  -- Majority of those with smartphone
  apps watch video clips
Mobile Opportunity: MMS

UPT Approach
•Open-viewing rates typically 15-25 percent
higher than standard text
•No 160-character limitation
•Can reach most phones
Mobile Opportunity: Video

• Mobile video traffic to account for
  71% of all mobile data by 2016
• Largest mobile ad spend in 2016:
  marketing apps, coupons,
  streaming video, search
• 66% of tablet owners
  download/view short videos

                        Sources: Cisco, PQ Media, Accenture
Mobile Opportunity: Video

• 34 million US smartphone owners
  watch videos via mobile
• More than 1 billion mobile-
  broadband subscriptions worldwide
• Mobile-broadband penetration 51%
  in developed world


                           Sources: Nielsen, ITU
Mobile Video at Retail: Macy’s
Smartphone Users:
 Text more
 Use the Internet more
 Play more games
 Use more applications
 Listen to music
 Watch video more
 79% of smartphone owners use them to
   help while shopping


                         Sources: From The Third Screen, Google /Ipsos
Behavioral Changes of Mobile

Location Based
   Location Drivers
       -- Coupons.com
       -- mobiQpons
       -- Zip2Save
Behavioral Changes: Value
Behavioral Changes of Mobile
Behavioral Change: CUNA Mutual
Behavioral Change: Walmart
Behavioral Changes of Mobile
Location Based
   Location Drivers
   Location Magnets
   Location Activators
      -- We Reward
      -- Placecast
      -- Shopkick
Behavioral Changes of Mobile
LBS -- Location Based Services
Mobile Goes Social
   Foursquare
   Facebook
Behavioral Change: Citi, Best Buy
Mobile Banking: Citibank Brazil
The Rise of the 2D Barcode
Track Cards, Rewards Cards
Track Cards, Rewards Cards
Barcode Behavior: Starbucks
The One-Tap Buy: ShopSavvy
2D Barcode Tracking
2D Barcode: Opt-in
Facilitating Payments: Square, Payfirma
The One-Tap: Google Wallet
Opportunity in Mobile
Shorter Term
 – Communicate with customers via mobile
 – Leverage SMS, MMS
 – Mobile Apps, Mobile Web, Video
 – Test & Learn
 – Measure & Analyze
 – Use Geo-location, proximity marketing
 – Add Value to Consumer Experience
Chuck@MobileFutureInstitute.com


     Twitter: @ChuckMartin

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A World Gone Mobile