1. PROFESSIONAL SUMMARY
SKILLS
LANGUAGES
WORK HISTORY
MONIKA APARICIO
1837 Southwest 14th Terrace, Miami, FL 33145 • H: (786) 603 - 1521 • C: (786) 603 - 1521 •
Monika.Aparicio001@mymdc.net
Demonstrated achiever with exceptional knowledge in office proficiency, business practices, and customer service. I am also
skilled at quickly learning new concepts, working well under pressure, and communicating ideas clearly and effectively. I have
strong interpersonal skills, having dealt with a diversity of professionals, clients, and staff. Bilingual self-starter with broad
customer service background. Skilled in developing relationships and providing exceptional individualized service.
International Marketing
Brand Management
Market Research and Analysis
E-Marketing
Consumer Loyalty
Product/Brand Development
Merchandising expertise
Sales experience
Persuasive communication style
Decision-making ability
Microsoft Office/Computer proficient
Organizational skills
Bilingual (English, Spanish)
10/2015 - 02/2016
Field Sales Force Representative
Microsoft South Florida - All of South Florida
Call Reports are required for every visit at the location of visit
Call report to be opened when you arrive at the location, prior to beginning
Call report to be completed upon leaving the store visit, before you travel to your next visit
Store Visits conducted in a positive, professional manner according to the visit expectations
eLeader needs to sync twice daily
Before visits Upon completion of visits Business phone calls and emails should be responded to by end of business day
All communications should be conducted in a professional manner with attention to appropriate grammar, punctuation, and
spelling
10/2013 - 10/2014
Receptionist
Mayfair Hotel and Spa' Coconut Grove - Miami, FL
Respond to special request and question via phone/email Communicate with Expedia, Hotels, Orbits, Extranets etc
Manage Group Reservations for BET Television, CMT, VIACOM, HBO, MTV
Assist guest to select the proper package to accommodate their stay PepsiCo Latin American Headquarters Working
here tempt, has opened my eyes to different opportunities
I've had the pleasure to work with staff from all around the world and I have seen the dedication and drive that is powered
daily to make this company/business such a great success
And that starts with creating a workplace where everyone feels welcome
Creating a culture of respect and trust is part of PepsiCo's values and it's the source of our strength in the marketplace."
I'm looking forward into growing in this company and becoming part of this prosperous team
Daily Responsibilities include
01/2012 - 01/2013
Front Desk Receptionist | Administrative Assistant
Coral Gables Country Club - Miami, FL
Distributing bi weekly scheduled events to all the coordinators, and staff Creating packages for both Social and Corporate
events -Such as information about the CGCC, prices and options
Checked daily business email that consist of delegating upcoming interested guests for our services, Bride and Groom

2. EDUCATION
Certificates for all of our wedding clients, and send out weekly wedding inquires,* Pool signs and Event Signs Assisted
any help needed to their other company Cibo Restaurant Turn on and shut down the building daily Greeting customers and
callers and serving them quickly
Great customer service
Inputting data for dates of events, organizing files, and reminds people of important dates
Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public
This includes serving customers in restaurants and stores, and receiving clients or guests
2009
High School Diploma:
Miami Senior High School - 2450 SW 1st St, Miami, FL 33135
2014
BBA: Marketing
Miami Dade College - 627 SW 27th Ave, Miami, FL 33135
Social Media Networking