1. Molly C. Austin
1135 Harrison Ave  Columbus, Oh 43201  Phone: 614.286.9590  E-Mail:cantimus@gmail.com
Education
Ohio University May 2016
Bachelor of Arts in English Language & Literature
Student Involvement:
 Member of the Residents Action Council
 Member of the East Green Council (section of on-campus residences)
 Supported work for the Athens FilmFestival
Experience
World Market: Easton – Columbus, Ohio April 2016-present
Home Department Lead
 Receive and maintain inventory
 Build and stage floor model furniture
 Run register for quick,efficientcustomer checkout
Starbucks – Columbus, Ohio May 2013 – December 2015
Shift Supervisor (June-December 2015)
 Managed and coached More than 15 team members
 Collaborated with other supervisors to maintain an efficientwork environment
 Balanced and Deposited more than $2000 cash on hand for registers and store safedaily
 Ordered, received and inventoried merchandiseand supplies
Barista (2013-2015)
 Adhered to recipes for handcrafted beverages
 Worked as a team to achievethe best possiblecustomer experience
Certified barista trainer
Gap Inc. Direct – Grove City, Ohio March 2014 – March 2015
Customer Service Representative-call center
 Assessed customer inquiries usingindependent thinkingand problem solvingstrategies
 Ensured timely and complete customer experience
 Performed multitaskingoperations on phone and computer systems
Barnes & Noble Booksellers – Columbus, Ohio June 2007 – June 2012
Bookseller/Barista
 Distributed and located books, media and gifts with discerningdetail
 Received and organized merchandisein stockroom daily
 Performed full-storeinventory annually,and department inventory monthly
 Organized and supervised story-timeand children’s activity weekly
National Forest Service – Heber, Arizona Summer 2005
Intern
 Directed guests to campsites and trailsusingmaps and detailed instructions (oral and written)
 Performed interpretive programs on forest health and safety
Certified naturalist interpreter
Ohio University: Department of Residence Life – Athens, Ohio April 2004 – June 2008
Administrative Resident Assistant (2007-2008)
 Scheduled RAs for open hours of residenceoffice
 Sorted resident mail
 Assisted residentdirector on paperwork and staff meetings
Resident Assistant (2004-2007)
 Made security rounds of residence halls multiplenights a week
 Assisted new students in acclimatingto lifeon campus and in residence halls
 Maintained a liaison with Ohio University PoliceDepartment and administrativeoffices
Skills
 MicrosoftOfficeSuite (word, powerpoint, xcell)
 Experience with Oracleand other databasesystems
Extra Activities
 Rock climbingexperience
 Taekwondo – certified black belt and instructor
 Workingtoward fluency in French and German

2. Molly C. Austin
1135 Harrison Ave  Columbus, Oh 43201  Phone: 614.286.9590  E-Mail:cantimus@gmail.com
Contacts
Donnell Thompson
Store Manager: Starbucks
(443)852-5605
Jim Warner
Former Supervisor
(740)590-2134
Dianne Allen
Family Friend
(614)560-5907
Maryann Kafer
Family Friend
(614)395-5082