1. Mohammad Javed
Email: mnjpk@hotmail.com
Official Email: mohammad.javed@sgs.com Mobile: 0321-2995700
Career Objective
A highly motivated self-starter, I am looking for an opportunity to prove my Professional advancement to a position of leadership in a growth
oriented Company where professional and practical experience can be used to achieve corporate goals and objectives which encourages creativity
and faster growth and development of an organization by playing a proactive role in its marketing function and remain receptive to the dynamics
of the environment: as a matter I believe in smart work rather than hard work:
Work Experience
Currently working for SGS Pakistan (Pvt) Ltd as a Sr. Executive Officer AS (Bulk Exports Shipment and Sample Management) for Oil, Gas &
Chemicals services since 06th
September, 2007. http://pk.sgs.net/
Responsibilities:
 Opening Job files manually and electronically.
 Order confirmation of Bulk shipments to Buyers and Sellers.
 Communicating with both local and international clients on various issues.
 Emailing of Bulk loaded shipments documents to both Buyers & Sellers.
 Maintaining Bulk shipment related documents in the file.
 Preparing draft certificates for shipments as per letter of credit terms, for both Buyer & Sellers as per there requirement.
 Printing certificates on SGS security papers after the approval from Buyers and Sellers.
 Transmit information to our SGS affiliates relating to bulk shipments arriving at their port with supporting documents.
 Making arrangements through our Affiliates and sub contractors overseas regarding packaging materials for DGR (Dangerous Goods
Regulations) as per IATA guidelines.
 Costing and order confirmation of Sampling/Packing/Dispatch of DGR and Non- DGR samples as per client’s requirement.
 Sampling/Packing/Dispatch of DGR (Dangerous Goods Relegations) and Non-DGR samples to various countries as per client instructions.
 Preparing documents for dispatch of samples.
 Communicating with clearing/forwarding agent concerning the dispatch of samples.
 Invoicing for International and local clients in USD and PKR.
 Monitoring local & International invoices and reminding the clients for release of payments against their invoices billed to them.
 Monthly and yearly review details of Invoicing.
 Communicating with administration department on various issues.
Achievement
Holding the certificate of appreciation for the year, 2010 & 2012, these certificates were given by the managing director of SGS Pakistan, along
with the director operations of our department of oil, gas & chemicals services.
Training’s attended through SGS Pakistan:
1- Awareness session on safety 2- Integrity Training
3- Awareness session on Business Continuity Plan 4- Business Communications skills
5- Introduction to Sustainability
SGS Pakistan Online Computer Based Training Program - 2013:
Subject: Certificate No
Silent Assassin Assessment Modules 1306MJ063-21056
OGC Level 1 Assessment Modules 1304MJ063-19032
OGC Level 2 Assessment Modules 1304MJ063-19476
SLIM Interactive Training Guide Assessment Modules 1304MJ063-19724
Operations Supervision Assessment Modules 1306MJ063-21050
Silent Assassin Assessment Modules 1408MJ063-27494
IATA Certified form SAPS Aviation College Terminal II, Karachi - 2016:
Subject: Certificate No Valid till
Dangerous Goods Regulations Category -6 Initial QEQ125649PK 21-May-2018
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2. Work Experience:
Worked as a Customer Service Representative from 28th
August, 2003 to 01st
September, 2007. Communications2000. www.trauk.com
Responsibilities:
 Team player – Passion for learning/sharing knowledge.
 Assisting customers with their queries and problems by phone and e-mail.
 Establishing and maintaining contacts with new and existing customers.
 Helping customers toping up their accounts.
 Forwarding important and serious matters to the seniors.
 Transferring urgent calls to the required departments quickly and accurately.
 Entering and updating new customer details in the customer relationship management software.
 Achieved set targets of the firm by the stipulated deadline.
 Daily Reports.
 Preparing daily call logs on batch pro software.
 Maintaining paper work.
 Complaints handling and follow up.
 Promotion and Marketing.
Achievement
Got promoted after 6 months as a shift in charge in Communications2000 UK based call center in the absence of a senior shift in charge.
Language Skills:
Understanding Written Spoken
English Excellent Excellent Fluent
Urdu Excellent Normal Fluent
Work Experience:
Worked as a Sr. Sales Agent in Avis Rent A Car Airport Branch From 2001 – 2003.
Responsibilities:
 Taking bookings and explained the terms of rental or leasing agreements.
 Completing paperwork with the customer and taking payments.
 Gathering market intelligence on competitors’ activities.
 Maintaining significant relationships with Car Rental clients and suppliers.
 Visiting potential and key clients to discuss and help close business deals.
 Providing periodical reports to management regarding vehicle, drivers overtime, cost evaluation, lease vehicle reports, rental vehicle
report and non-revenue voucher reports.
 Screening calls and professionally responding to customers queries via phone and e-mails.
 Preparing vehicle accident reports, fuel invoices & Insurance excess invoices for our head office branch.
 Handling Direct Customers and arranging the reservation for vehicle servicing, accident repairs etc.
 Daily Staff Check who is on board & who is not on board.
 Daily Re-Fuelling in Car’s.
 Customer Detail Given to Chauffer.
 Daily Pick Up & Drop
 Daily Sales Report.
 Daily Maintenance of Car’s.
 Maintaining Customers feed back log book.
Work Experience:
Worked as a Receptionist in Regent Plaza Hotel form 1997 – 2000.
Responsibilities:
 Develops high performing hotel sales and operation teams resulting in increased revenues and higher market share.
 Booking reservations.
 Supervising front office functions of hotel such as receiving and handling guests.
 Excellent communication and customer handling skills.
 Introduced improvements in business strategies based on customer feedback.
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3.  Maximize profits and control costs.
 Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee
professionalism and performance, sales/marketing, property appearance, and profit.
 Ensure the property is well maintained and that all mechanical equipment is in good working order.
 Customer Services, Room Booking, arranging customers Pick & Drop and Inquiring form rent a Car Department.
 Daily Log Book Maintaining, Checking the Flight Schedule of International & Domestic Customer’s
Academic Qualification:
INSTITUTIONS FROM YEAR LEVEL
B.COM IN COMMERCE Karachi University 2000-2001 Completed
INTERMEDIATE Board of Intermediate, Karachi 1998-1999 Completed
MATRICULATION Board of Secondary Education, Karachi 1996-1997 Completed
Computer Skills:
 Windows 98, Me, 2000, Xp, windows 7 & windows 8
 Ms-Word
 Ms-Excel
Strength:
 Ability to communicate and make appropriate decisions in a concise manner
 Highly motivated, reliable, confident and committed to professional standards.
 Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.
 Creative and result-oriented.
 Ability to handle stress.
 Understands new concepts easily – Quick learner / Experienced in client dealing.
Hobbies:
 Reading newspapers and watching Dawn news on TV.
 GYM.
 Travelling Outdoor.
 Chatting with friends and relatives on Facebook & Skype.
Personal Dossier
Date of Birth : 11-05-1980
Father's Name : (Late) Asad Hussain
Religion : Islam
Place Of Birth : Sindh (Karachi)
Marital Status : Married
C.N.I.C : 42301-8801743-3
Domicile & PRC : Sindh (Karachi)
Address : H/No. 1176 D ST. No.5 LAC 2 Mehmoodabad No.6.
References:
 Will be furnished upon request
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