Willowglen Canada, Total SCADA Solutions

WILLOWGLEN SYSTEMS INC.
EDMONTON, CANADA
MICHAEL VAN DER ZEE, B.SC.

数据采集和监控系统
HIGH-TECH
INDUSTRIAL
AUTOMATION
oil / gas

electrical power


subway systems

water / waste water

CORPORATE OVERVIEW

Who is Willowglen?
• Willowglen is a SCADA and RTU company based in Edmonton,
Canada
• We also have offices in Calgary, Canada and in Houston, USA
• We are growing our international network of partner companies

• Willowglen is more than 40 years old
• Willowglen has a senior management team with several
individuals having worked for Willowglen for 20+ years!
• We our proud of our impressive list of world-famous customers:


CORPORATE OVERVIEW
• Lots of experience around Asia:
China

Taiwan Aomen

Thailand

Singapore Korea

Malaysia Philippines Mongolia

• Experience in other international areas:
India
Croatia
Slovenia

Canada

Saudi Arabia

UAE
Nigeria

Scotland
Mongolia

United States
England

…....

• And ….. over 40 years in business

Chile
Bahrain

INDUSTRIES WE WORK IN
• Oil and Gas
• Electric Power
• Water / Waste Water
• Subway Transportation Systems


3 ESTABLISHED PRODUCTS
AND TECHNOLOGIES:
• Control Room Software
• World’s best SCADA

• RTUs
• Connect
4 to 2000
sensors

• Flow Computers
• Advanced features


First we will discuss our RTU


WHAT IS AN RTU?
• Pipelines have many sensors as input to the control room (e.g.
pressures, temperatures, flow rates, fire detectors, etc.)
• Pipelines also have controls as output from the control room to
the field (start / stop a pump, open / close a valve, etc.)
• In total there are thousands of these input sensors and output
controls. In the industry we call these “I/O” points (meaning
input / output data points)
• These I/O points are not wired directly from the sensor to the
control room. Imagine all the wires needed if there are
thousands of sensors! And also consider the control room is
often hundreds of km away from the sensors!
• Instead a group of RTUs is used to manage all the sensors.


WHAT IS AN RTU?
• An RTU is placed in an area that has several sensors.
• Depending on the pipeline, there could be 10 - 500+ RTUs.
• Each RTU is connected to 4 – 2000+ sensors.
• The RTU receives raw electric signals from the sensors and
converts them into engineering values (e.g. 18 mA = 46 °C).
• The RTU maintains an internal database of all its sensor values.
• The RTU data is sent up to the SCADA control room over a
communication line using a computer protocol (e.g. Modbus,
IEC61870, DACP, etc.).
• The RTU sends its data when the SCADA server in the control
room asks for it. This is usually once every few seconds.


WHY BUY A WILLOWGLEN RTU?
•

Willowglen’s RTUs have many special features and advanced
abilities such as:
• Most powerful CPU card (32 bit PowerPC, 256 MB RAM, 128
MB flash ROM, 100 hour memory backup super-cap).
• More communication ports than other RTUs: 4 Ethernet ports,
6 serial ports (including RS-232 and RS-485), 3 USB ports. No
other RTU has this!
• Wide outdoor temperature operating range (-50 to +70 °C).

• Willowglen three RTU sizes, with the large one able to handle
2000+ I/O points.
• Supports industry standard IEC 61131 programming to allow
customers to add custom logic.
• Can jump to “safe mode” if the connection to the SCADA
servers is lost.


WHY BUY A WILLOWGLEN RTU?
• But perhaps the best advantage of Willowglen’s RTU is the
fact that it runs a web server!
• Think about it: a web server on the RTU allows a user to
more easily perform system maintenance on-site compared
to other RTU vendors that require special software on a
laptop to do the on-site maintenance.
• Also, other companies charge $$$ for their custom software,
but Willowglen’s method of using a browser is FREE.
• Note: the laptop computer connects directly to the RTU
with no need to expose it to the internet.
• This is a fundamentally different idea from other flow
computers and has many improvements.


Next we will discuss our Flow Computer


WHAT IS A FLOW COMPUTER?
• A flow computer takes input from a flow meter.
• The flow meter sends a series of pulses as a frequency input to
the flow computer based on the flow rate (e.g. 1 kHz pulses).
• The flow computer converts the raw pulse input signal into
engineering units (e.g. 1 kHz = 350 m 3 / hour).


WHY BUY A WILLOWGLEN
FLOW COMPUTER?
• Our flow computers can measure liquids or gas.
• Highly accurate according to international standards such as
API chapter 11, AGA3, AGA7, and AGA8.
• Willowglen’s flow computer can handle 25+ meters, even if
distributed over several manifolds! Other suppliers need 6 or
more flow computers to achieve this as they can usually handle
only 4 meter runs each. This saves money and saves space!
• Note that Willowglen sells the flow computer – not the flow
meter.


FLOW COMPUTER?
• Willowglen’s flow computer also offers these great advantages:
• Meter Proving – rather than adding a separate PLC to manage
the meter proving, Unisen can manage this task.
• Electronic Ticketing – Unisen can perform electronic ticketing
and customize the tickets according to your needs. Our
competitors can either not do this, or force you to use their
electronic ticket formats.
• QA Sampling – Once again Unisen can prevent the cost and
space associated with a separate PLC to manage the QA
sampling process.
• Audit Logs – Unisen keeps a record of every configuration
change including previous and current value, data / time, and
who made the change.


FLOW COMPUTER?
• Reports – The Unisen flow computer can generate its own
reports, and print them directly from its CPU card. This avoids
more cost and space by avoiding the need for a PC.

• IEC Programming – Unisen supports all five languages in the
IEC 61131 specification. This allows customers to develop
custom procedures in methods already familiar to them.


FLOW COMPUTER?
• Dual Redundant!
• Perhaps the greatest advantage of Unisen is its ability to be
FULLY redundant. Some competitors can offer dual power
supply, or dual CPU. But Unisen can offer dual CPU, dual
power supply, AND dual I/O! No other flow computer on the
market can do this.
• Although more expensive, dual redundant flow computers are
the only configuration Enbridge purchases them from us.


Last we will discuss our
SCADA control room software


WHAT IS A SCADA SYSTEM?
• Wow – that’s a really big question!
• In its simplest form, SCADA is a computer network that
gathers all the pipeline operational data and brings it into a
control room for humans to understand and make control
actions on.


WHY BUY A WILLOWGLEN SCADA SYSTEM?
• After 40 years in business, Willowglen knows SCADA!
• Willowglen’s SCADA product is named “SCADACOM”
• Version 5 of our product has benefitted from over 200 man
YEARS of research and development. Think about it – more
than 200 YEARS of experience from industry professionals.
• SCADACOM offers many advanced features that other systems
can not do:
• We are currently testing SCADACOM to handle more than
ONE MILLION I/O points!
• In addition to our own staff’s capabilities, Willowglen has hired
professional IT consultants to test our Cyber Security strength.


WHY BUY A WILLOWGLEN SCADA SYSTEM?
• Willowglen has also engaged PhD level consultants to advise
us on the emerging topic of Human Factors.
• SCADACOM supports multiple control rooms: a main control
room AND an entire emergency control room at another
location in case of disaster (for example the tsunami that hit the
nuclear power plant control room at Fukishima, Japan).
• SCADACOM also supports “hierarchical” control rooms. E.G.
several independent functioning SCADACOM systems located
at various cities, with a provincial control room overseeing all
the city-level control rooms. Each province-level SCADACOM
system can then feed data up to a national level control room
which can view the information in all the databases below it.


SCADACOM OVERVIEW
• Designed from the ground up to be:
– Fault Tolerant - Reliable
– Object Oriented – Intuitive

– Secure – Encryption, Logins
– Centrally Managed - consistent
– Distributed runtime database – fast, scalable

– Utilize SQL Relational Database for Configuration
and History – standardized
• Designed for Mission critical applications

• Designed for small to large control rooms

22

SCADACOM 5: IMPROVEMENTS
• Lower Cost Servers: Run on Intel processors
• Operating System Options:

• Servers run Solaris X86 or SPARC Solaris
• Workstations run Windows or Linux
• Workstations run web-based clients
• Improved Operator Interface:
• More operator specific preferences

• Controls on popups

SCADACOM 5: IMPROVEMENTS
• Reduced Configuration Time:
• General configuration can be done in Excel

• Improved commit process – multiple users

SCADACOM 5
• Some of the features for Graphical Models:

• can have configurable parameters
• can be scaled and rotated

DATABASE BROWSER
SCADACOM 5 - FUNCTIONALITY

32

TECHNOLOGY ROAD MAP
- INDUSTRY BOARD
Improvements

Human Factors

Results

Reduced Human Error and
Information Overload

Alarm Management
Auditing
Training

Safe, Effective, Reliable,
Productive, and Profitable
Operations

“HUMAN FACTORS” EXAMPLE
How many
abnormal
conditions exist
in this process
unit?
emergency priority
emergency
high priority
priority
low priority
high priority
low priority
The answer
requires:
• perception to
look only for
coloured
outlines
• cognition to sum
them

T200 FRAC OVRHD
FI226
400.312
MSCFD

CSR

TI202
261.53
DEGF

E209
TI203
200.09
DEGF

PI201
18.71
PSI

1-266.92 DEGF
2-254.99 DEGF
3-255.44 DEGF
4-266.00 DEGF
5-271.89 DEGF
6-280.03 DEGF
.
7-281.53 DEGF

E210

LI224
95
%
T203

85%

D200

FI204
000.00
MSCFD
FUEL
GAS

PC106
15.73
PSIG

FC201
4608.23
BPD
65%

PI115
10.77
PSIG

PC105
18.70
PSIG

15%

CWS

T200 TEMPS

FLARE

0%
FC234
13.29
KBPD

LI214
85
%
TI223
440.06
F

T200
TC201
280.03
DEGF

TI213
89.03
DEGF
LC204
25
%

AI241
320.78
AMPS

C205

SOUR
WTR

FC214
1308.29
BPD

50%
SLOP

100%
P209

P211

P210

P212

© 2012 Human Centered Solutions, LLP

VRU

NAPHTHA

I-AME

I-AME: Integrated Alarm Management Environment
• Alarm Management Elements
• Alarm Display Journal
• Alarm Management and Configuration Wizards
• Operator Alerts and Alarm Group Summary Functions
• Alarm History and Review
• Alarm Auditor Package

OWLSS
OWLSS: Operator Watch – Logbook and Shift Summary
• Electronic Logbook
• Integrated with Graphics & Database):
• Drag and Drop (low data entry requirement)
• Complete capture of important information
• Operator Graphics
• Actual Operational situations
• Actual Sequence of events
• Actual Best Operational Performance information
• Shift Hand-off Tool
• Daily Production and Maintenance Orders Completion

ARM
ARM: Automated Review Module (Playback Function)
• Investigate past:
• Operational situations
• Sequence of events
• Incidents
• Best Operation

• Functionality:
• Step-by-step review
• Set of Investigation Tools
• Playback at any speed
• Complete Information in Operators Environment
(Graphics + all RTU Info captured)
41

TSOE
TSOE: Training Simulator and Operations Emulator
• Train Personnel using:
• Exact Operator Graphics used by current Operations
• Actual Operational situations
• Actual Sequence of events
• Actual Incidents
• Actual Best Operation

• Functionality:
• Playback at any speed (slow or fast)
• Add annotations and comments
• Trainer can monitor trainee progress

Finally I will introduce our services


SERVICES
• Willowglen offers gold, silver, and bronze levels of support.
The gold level offers 24/7 tech support with guaranteed 2 hour
response time.
• For software upgrades, Willowglen has an optional program
where customers receive s/w updates as we introduce new
features and improvements. When upgrading to the next major
s/w version (e.g. SCADACOM 6.x) this program provides our
customers a discount.
• For training courses, Willowglen can teach at our facility in
Edmonton, Canada or we can fly out to your location to teach.
• Willowglen products come with a one year warranty
• Willowglen has a product repair center where we even see
some customers bring in 30+ year old equipment and tell us it
just now broke, and please fix it!


PROJECT EXPERIENCE WITH ENBRIDGE
Based in Alberta Canada, Enbridge operates the world’s longest and most complex
liquids pipeline network, with revenues exceeding $11 Billion. Through the
coordinated effort of its 10,000+ employees Enbridge transports more than
2,000,000 barrels of oil and billions of cubic feet of gas every day.
Many decades ago in Enbridge’s early days they needed a flow computer that
could accurately measure pipeline flow so Enbridge could accurately charge its
customers.
The Solution:
Working closely with Enbridge, Willowglen developed a solution that exactly met
their stringent requirements. This flow computer has evolved and improved with
successive generations of technology, and Willowglen now sells our flow
computer solution to other companies as well.
With a strong desire to remain an industry leader, Enbridge always purchases
flow computers from Willowglen as “dual redundant” units This means that for
every flow computer Enbridge wants, they actually purchase two from
Willowglen. We then add some additional equipment to split the raw electric
signals to / from the field and allow the two flow computers to communicate to
each other and in this way we deliver a fault tolerant solution. Something our
competitors are unable to achieve.

PROJECT EXPERIENCE WITH SUNCOR
Suncor Energy is Canada’s largest oil and gas company earning over $40 billion in net annual revenues. With more than 13,000
employees managing facilities in both Canada and USA, Suncor is a leader in its field and is responsible for the production a nd
distribution of more than 1,200,000 barrels per day of petroleum product.
Responding to increased government legislation and a desire to remain a market leader, Suncor Energy understood their ageing
SCADA system had served its purpose and a newer, more capable SCADA system was needed. Suncor wanted a SCADA system
that could help them obtain compliance to standards such as:
• ISA 18.2 Management of Alarm Systems in the Process Industries

• 49CFR Part 192 and 195 Pipeline Safety: Control Room Management / Human Factors
• API 1165 Recommended Practice for Pipeline SCADA displays
• ISA99 Industrial Automation and Control Systems Security

Suncor was also looking for a stable and reliable supplier with a track record of successful SCADA implementations who also
had a product road map demonstrating a committed vision to the future of their SCADA business.
The Solution:

In a competitive bid situation Willowglen was selected against other recognized SCADA vendors as the best candidate for a tot al
SCADA replacement. Willowglen put forward version 5 of our SCADACOM product to handle the responsibility of managing
all 27 of Suncor’s gas and liquids pipeline assets in both Canada and USA. The solution consists of a main control room and a
second fully redundant “disaster recovery” control room in an alternate location. Each control room consists of redundant
SCADA servers plus four operator console stations. The main control room also has an engineering / quality assurance
computer, an offline replay server, and a web server.
Taken as a whole, this SCADACOM implementation is responsible to manage some 25,000 physical I/O points, and was sized to
allow growth beyond 100,000 physical I/O points. In addition to the raw I/O points there are a large number of calculated and
extrapolated database points (such as max, min, average, etc.).
Suncor went further by selecting many of SCADACOM’s optional add -on modules such as the historical replay module, the
training simulator module, the operator log book and shift handover module. Suncor also chose to implement this project
according to Willowglen’s recommended “Human Factors” approach and in doing so agreed to allow the graphics and system
behavior to be implemented differently from their old SCADA system. Letting go of the past gave Suncor the ability to improve
operator efficiencies and more importantly increase safety. To round out the project, Suncor opted for Willowglen’s Gold leve l
technical support contract which guarantees 24-7 access to our on-call support team and related benefits. Finally, Suncor is
participating in Willowglen’s software upgrade program which will keep Suncor on track with future versions of SCADACOM
and all the great new features our R&D team are working on.


PROJECT EXPERIENCE WITH POWERGAS
PowerGas is a respected pipeline operator in Asia and is responsible for managing
all the natural gas for the country of Singapore, including its extensive
transmission and distribution network which exceeds 3,000 km.
PowerGas had been using Willowglen’s older SCADACOM version 3.X software
since 1997 and decided that to keep current with evolving government regulations
they needed a complete SCADA system replacement. PowerGas did not simply
grant this project to Willowglen, but instead went through a tendering process.
The Solution:
In 2012 PowerGas opened a competitive bid and ultimately chose Willowglen
against other SCADA vendors as the best candidate for a total SCADA
replacement. Willowglen supplied version 5.3 of our SCADACOM software and
completely replaced the existing SCADA computer hardware as well. In addition,
PowerGas opted for many of Willowglen’s optional add-on software modules such
as historical re-play, training simulator, advanced alarm management, and Human
Factors optimizations. In parallel with this project, PowerGas continues to
purchase and install more Willowglen RTUs.


PROJECT EXPERIENCE WITH GUODIAN
A daughter company of Huadian, Nanjing based Guodian has been a
partner to Willowglen since 1999. During these years, Guodian has
used Willowglen RTUs and our SCADACOM software as crtical
components to the turn-key solutions they provide to their many
customers.
Guodian uses Willowglen’s products for use in railway electrification
projects, in substation automation projects, wind farms, and for
subway transportation projects. Due to our strong relationship,
Guodian has been invited to provide product feedback and provide
insights into the special requirements of the China market and
Willowglen has responded by adapting our products as necessary. As
an example, SCADACOM is now available in Chinese language.
In total, Guodian has installed more than 800 copies of our
SCADACOM 3.X software family, and have just started to roll out our
current SCADACOM 5.X product (deliveries are currently below 25).


SO WHAT DO OUR CUSTOMERS SAY?


The Power of the Unisen logic engine allows extremely complex features to be
quickly developed that addresses the unique needs of more demanding
customers. The system is also extremely configurable. The flexibility of
configuration allows our RTUs to reflect Enbridge’s view of the world rather than
forcing us to wedge our operation into arbitrary device restrictions. This
dramatically simplifies our operations..

Dion Dubé, P.Eng.
Manager of Measurement Technical Services, Enbridge

Year Customer
52

We value our
partnership with
Willowglen. Willowglen
is innovative and very
good to work with.
Chen Li Dong
General Manager, SAC

Year Customer

Willowglen is VERY
responsive to our needs.
Systems Procurement

SCADACOM is very very
flexible – a great strength

SCADACOM was way
more reliable than other
systems we used.
Controls Engineering

Systems Engineering

Year Customer

Thank-you


Willowglen Canada, Total SCADA Solutions

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