1. Mike Begien mbegienjr@gmail.com (617) 281-5204
www.linkedin.com/in/mbegienjr
www.mbdocs.net
Mike Begien
169 S Garfield Street, Denver, CO 80209
mbegienjr@gmail.com
(617) 281-5204
Technical Writer
I have successfully managed numerous documentation projects and have delivered products on schedule, concentrating on
installation and configuration procedures, and the explanation of technical concepts. I am an experienced team player, and
enjoy collaborating with engineers, sales and marketing personnel. I am familiar with advanced desktop publishing
applications (Adobe FrameMaker) as well as sophisticated online help publishing tools (Adobe RoboHelp).
Core Competencies
Microsoft Office Suite Adobe InDesign
Adobe FrameMaker Mac OS and MS Windows
Adobe RoboHelp Government Standards and Specifications
Professional Experience
Website Design January 2015 – Present
Administering www.thenontoxiclifestyle.com – A website devoted to healthy living
 Creating posts, converting from Word document to WordPress format
 Changing appearance (background) seasonally
 Managing backups, image libraries, etc.
 Managing Amazon affiliate program – linking products
 Creating email campaigns using Emma (marketing software for promoting website posts
 Creating Facebook posts to promote website posts
Contract Technical Writer, SYKES EnterprisesMarch 2015 – June 2016
SYKES is a global leader in providing customer contact management solutions and services in the business process
outsourcing (BPO) arena.
Created internal documentation to meet ISO 27001 certification requirements and to provide procedures for new hires.
Projects included:
 Linux and Windows patching procedures for servers (~150) used in the production environment
 Windows server build procedures
 Enterprise-wide restart procedures
 Code release procedures
 Administrative and troubleshooting procedures for new Session Border Controllers (SBCs) added to the production
environment

2. Mike Begien mbegienjr@gmail.com (617) 281-5204
www.linkedin.com/in/mbegienjr
www.mbdocs.net
Professional Experience (continued)
Contract Technical Writer, IntelliSource September 2014
IntelliSource is a national strategic resources company offering business development, IT and staffing resources for small to
medium size businesses.
 Consolidated a 15-day training outline into eight days
 Worked with Subject Matter Experts (SMEs) to confirm training agendas
 Wrote eight “Leader Guides” corresponding to training topics for each day
Contract Technical Writer, Boulder Imaging, Inc.February 2014 – June 2014
Boulder Imaging provides vision inspection solutions for precision applications, such as currency printing or automobile
paint manufacturing.
 Successfully completed an Operator’s Guide for Boulder Imaging’s automated grind analysis system.
 Supported documentation efforts on additional Boulder Imaging products.
Contract Technical Writer, GTRI August 2013 – November 2013
GTRI is a national solutions integrator to both the commercial enterprise and federal government. (Contract)
 Updated and created new web content for website describing the solutions and services GTRI provides.
 Updated and created new case studies for both marketing collateral and website content.
 Wrote six press releases for posting to company website.
 Edited and formatted “Battle Cards” and “Fact Sheets” for the Sales teams.
 Edited and created content for quarterly company newsletter.
Contract Technical Writer, Ping Identity May 2013
Added applications to the PingOne application catalog by researching and authoring setup instructions for single sign-on.
Requirements for this project included an understanding of XML, SAML, SOAP, HTTP commands, x.509 certificates, and
use of Subversion version control system.
 Consulted with Cloud-based SaaS vendors to obtain relevant single sign-on information.
 Documented setup instructions for these applications for inclusion in the PingOne application catalog.
Technical Writer, Pathfinder Systems, Inc. 2011 – 2012
Pathfinder Systems, Inc., in Arvada, CO, is a software and hardware engineering firm that develops helicopter aircrew
training simulators for the United States Marine Corps. The company performs research and technology development,
manufacturing, and engineering service support for government and industry.
I planned and wrote operational, instructional, and maintenance manuals; ensuring the format and layout of the publications
conformed to Department of Defense (DoD) standards and specifications. I assisted in preparing presentation materials for
meetings and teleconferences; and performed acceptance testing jointly with the customer to ensure requirements were met.
 Revised Test Procedures for helicopter aircrew trainer, conducted Government final acceptance tests, and recorded
results in a Test/Inspection Report.
 Wrote technical notes for aircrew cabin acceptance tests, based on Government statement of work and system
specifications.

3. Mike Begien mbegienjr@gmail.com (617) 281-5204
www.linkedin.com/in/mbegienjr
www.mbdocs.net
Professional Experience (continued)
 Used Microsoft Project to monitor the development of a helicopter aircrew trainer.
 Created Microsoft Word templates for documents to conform to Government Contract Data Requirement Lists
(CDRLs), Statements of Work (SOWs), and System Specifications.
Sales Specialist/Customer Support, Apple, Inc. 2008 – 2011
I worked as a Specialist (sales) and Family Room Specialist (training, mobile device support) in two Apple retail locations.
From 2008 to 2009, I worked at the Burlington, Massachusetts store. And from 2009 through 2011, I worked at the Cherry
Creek store in Denver, Colorado.
 Helped customers to determine the complete solution to their computer needs
 Provided customer support through personal training in both software and hardware
 Provided troubleshooting support for customers’ mobile devices, such as iPhones and iPads
 Performed data transfers from PCs or Macs to newly purchased Macs
Co-Owner, CB designs 2002 – 2007
CB designs, a retail gift and custom-printing boutique in Reading, Massachusetts, offered the following services: hostess gifts
and stationary products; custom printing of wedding invitations and birth announcements, using in-house and outside
vendors.
 Supervised 7-10 part-time sales associates
 Maintained the store website (www.cbdesigns.net)
 Managed accounts receivables and payables
 Sales increased each year, averaging 30% increase per year
Manager of Information Engineering, Intel Network Systems, Inc. 1999 – 2002
Intel Network Systems, Inc. (formerly Shiva Corporation), in Bedford, MA, provided dial access switches and Virtual
Private Network (VPN) gateway devices to the communications and networking markets. I maintained a hands-on approach;
supervising a 12-person department, consisting of eight technical writers, two technical editors, one human-factors engineer,
and one knowledgebase architect.
 Personally updated Intel Network System’s final VPN software release, consisting of hardware, software and
concepts guides, and release notes. Worked with print vendor to deliver documentation and documentation CDs
on schedule.
 Championed and established a new Usability Lab to perform usability tests on VPN hardware and software
applications. Enhancements and suggestions were incorporated into successive releases.
 Developed and improved Intel’s VPN product documentation set. The documentation’s ease of use was cited in PC
Magazine’s Editor’s Choice award for the Intel VPN Gateway product.
 Managed OEM relationships with Hewlett-Packard and Compaq for branding VPN documentation sets, developed
template processes for successfully producing separately branded documentation simultaneously.

4. Mike Begien mbegienjr@gmail.com (617) 281-5204
www.linkedin.com/in/mbegienjr
www.mbdocs.net
Senior Technical Writer, Shiva Corporation 1995 – 1999
Shiva Corporation, in Bedford, MA, provided dial access switches and Virtual Private Network (VPN) Gateways to the
communications and networking markets. Managed a team of writers, editors, and contractors; developing documentation
deliverables for five major product releases. Developed information plans to scope resources, set goals, and to track
progress.
• Wrote and maintained release notes throughout beta and final releases, developed and maintained hardware
certifications documentation.
• Managed deliverables including hardware installation maps, quick configuration guides, and a modular
documentation set published in the following formats: printed books (Adobe FrameMaker), CD-ROM (Folio and
Verity text-retrieval applications), and the web (HTML).
Education
BA, Economics, University of Kansas, Lawrence, Kansas
Note: Further information, references and
a complete job history are available upon
request.