3. Our overall score was 89% (up from 86% in 2007) Overall Score 89% Overview
4. Where we were in 2007: Historically we have received very positive responses. Overview
5. More positive More negative Results for 2008: The distribution of results have changed. Overview
6. In January 2008 we set several goals. Overview Space Database will focus on improving the quality of services in the areas that customers value the most. Improve the level of consulting services. Improve the level of training and support. Improve accuracy and timeliness. Maintain scores. Focus on our domain. Maintain levels of satisfaction. Raise confidence in draft surveys to 80%
7. Where we were in 2007: Last year customer service score was 88%. Service
8. Results for 2008: Our Score has improved to 91% … but negative responses have increased! Service
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10. Where we were in 2007: Last year, our online application score was 86%. Support
11. Results for 2008: The overall score is slightly higher at 87%, but... Support ...there is some concern about accuracy. ...but some concern about training and documentation ...we provide excellent support
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13. Where we were in 2007: Last year our building surveys score was 83%. Accuracy
14. Results for 2008: The overall score has improved to 90%... Accuracy ...we have increased confidence in the final version of our work ...but doubts remain about draft versions. ...customer service was improved.
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16. Space Database will focus on improving the quality of services in the areas that customers value the most. Improve the level of consulting services. Improve the level of training and support. Improve accuracy and timeliness. Goals for 2009: Our long term objectives remain the same. Specific goals are slightly modified. Goals Maintain scores. Focus on our domain. Maintain levels of satisfaction. Invest in technologies and processes to further improve accuracy.
![[object Object],[object Object],[object Object],[object Object],[object Object],Our annual satisfaction survey was conducted at the end of 2008. Overview](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)