The challenges facing human resources (HR) executives have changed significantly over the past 10 years. Today, HR is an important part of overall corporate performance. This is driven by several factors, including the growing needs to: attract and retain talent; implement strategic succession planning; access and analyze workforce data; and manage a culture that enables multi-generational workforce expectations. Microsoft has a technology platform that HR decision makers can use to address these challenges and deliver business impact.

2. Gaining a people advantage
Companies voted “best
companies” perform
2x better
more than
than the general marketplace.
Your people are your
most competitive asset
It all adds up to cumulative
3x better
success
than the market average.
Companies
typically have
1/2 the
voluntary
turnover of
their
competitors.

3. Driving the business of the business
How we think about HR
These must
be engaged…
Great hires
Great
company
Loyal
customers
Great job
Great
leaders
Sustainable
growth
Great
employees
Great
managers
Real profit
increase
…to reliably
influence
these

4. At Microsoft, we know that great people drive our
business success
So we strive to create an environment where employees feel empowered and inspired
Culture
Talent
Defined and vibrant culture identified
by high level of engagement by
employees, flexibility, and an inclusive
work environment
Global and diverse workforce that
supports the expanding needs of our
businesses
Leadership
Management
Leaders who define and drive the next
generation of opportunity for the
company
Managers who deliver on our people
and business agenda
Fortune’s 100 Best Companies 2013
Best Workplace in Europe 2012
World's Best Multinational Workplaces 2012
Best Large Company in Ireland 2012
India’s Most Attractive Employer 2013
Great Place to Work Austria 2012
Top 50 Employers for 2012 Equal
Opportunity Magazine
Top 3 Best Corporate Citizens for 2012
Corporate Responsibility Magazine
4

5. Building the modern HR …
HR plays a more
strategic role in
business
performance.
Competition for
talent drives a
more analytical
approach.
Globalization
requires a more
innovative
approach to HR.
Multigenerational
workforce
demands more
flexible
workstyles.
Employee
collaboration
becomes even
more critical to
corporate
effectiveness.
... requires embracing today‘s transformational trends

6. Transformational trends
“HR should
respect its
heritage, but
shape a future.”
Today’s trends have changed the way in
which everyone, including HR professionals,
think and do their work
Source: The RBL Group, 2012 HR Competency Model
Mobility
Social
Data
Cloud, Apps,
Devices

7. Modern HR
Build a modern
corporate
culture
Unlock HR
potential for
business impact
• Increase
productivity with
self-service portal
• Give employees
skills they need to
compete
• Modernize your
communications to
improve reach
• Tie talent strategies
to corporate
strategies
• Translate workforce
data into insight
business leaders
can act on
• Optimize your
human capital
investments
Embrace
innovation
• Make workplace
innovation
“business as usual”
“HR should sit at the table … helping the business leaders do
things that will help their companies be successful.”
David Ulrich, Forbes
7

8. Build a modern corporate culture
• Increase productivity with self-service portal
• Give employees the new skills they need to compete
• Modernize your communications to improve reach

9. Increase productivity with a self-service portal
Create smooth and efficient human resources processes that give employees easy to use tools
Your industry requires
safety and skill-based
certifications for a large
percentage of your field
employees.
Traditionally, a lot of time
was spent tracking and
maintaining the
certification status of
individual employees.
By using a SharePoint
self-service HR portal,
employees and managers
can view certification,
license, and training
requirements and
renewals assigned to
them.
Employees
increasingly
expect more
integrated
digital
interactions
with HR.
Society for Human Resource Management,
“Future Insights”

10. Retailer uses SharePoint internal portal to engage
diverse workforce
Objectives
Tactics
Results
• Engage a diverse workforce and
business units more efficiently and
for less cost.
• Improve key performance indicators.
• Comply with new legislation around
benefits.
Deploy SharePoint
collaboration platform
to improve processes
and communications
among 8,000 staff in
the United Kingdom.
Harrods expects to save around
£75,000 a year because fewer
document and information
updates need distribution using
print media.
“The system offers robust security for regulatory compliance, enhances communication, and is
saving £75,000 (US $120,000) a year in print costs.”
– Harrods case study

11. Give employees the skills they need to compete
Build an inclusive, service-oriented human resources organization that provides learning to a
diverse, multi-generational workforce
Globalization has
increased the percentage
of your employees that
are dispersed across
multiple geographies,
time zones, and
languages.
Traditional classroom and
online training has
become increasingly less
effective and harder to
administer.
A unified SharePoint
learning management
portal can enable flexible
distance learning with
personalized study plans,
learning through search,
and on-demand learning.
Only 18% of
workforce
training
programs
raise skills
from
“deficient” to
“adequate.”
Future Work Skills 2020

12. Modernize your communications to improve reach
Extend workforce productivity to everyone in your organization
Your HR department
supports a community of
employees based in the
field. Traditionally, this has
meant sending paperbased benefits and
healthcare packages via
printed mail.
With the rising costs of
printing and shipping, you
want to deliver this
information via the
existing company portal.
The Office 365
collaboration and
messaging tools can
extend your HR portal’s
reach to workers who
don’t regularly have
access to a company
computer.
The Hay
Group found
that offices
with more
engaged
employees
were up to
43% more
productive.

13. Global retailer empowers employees across entire
organization with Office 365 store portal
Objective
Tactics
Results
Empower employees across this
multinational organization—from head
office to stores—to connect and work
together.
Deploy Office 365 as a
portal for collaboration
and social
engagement.
•
•
•
Improved information flow to
support decision-making.
Increased employee
engagement.
Improved working practices to
create value for shoppers.
“[Office 365] will allow our colleagues to engage with each other and deliver an optimal
shopping experience on any channel, as well as encouraging colleagues to share, re-use, and
reward ideas and expertise.”
–Mike McNamara, CIO, Tesco

14. Unlock HR potential for a deeper
contribution to the business
• Tie talent strategies to corporate strategies
• Translate workforce data into insight business leaders can act on
• Optimize your human capital investments

15. Tie talent strategies to corporate strategies
Attract and hire the right people for the right jobs, with diversity and inclusion
Due to a competitive
threat, your organization
has decided to expand
into a new market and
you need to recruit for a
multitude of new
positions with specialized
skills.
The HR team uses an
automated Microsoft
Dynamics CRM lead and
prospect management
system to source
candidates and identify
specialized talent inside
or outside the
organization.
Hiring managers can use
these tools for their
integrated interview
scheduling and candidate
portal to quickly capture,
summarize, and exchange
feedback and accelerate
the hiring decision.
In 2012, 69%
of employers
reported
being
adversely
affected by a
bad hire.
Source: CareerBuilder, 2012

16. Architecture firm expands collaboration capabilities to
support global workforce
Objectives
Tactics
Results
• Retain and motivate talented young
workers.
• Provide an attractive workspace and
workstyle.
• Work and collaborate remotely.
Deploy SharePoint
2013 to take advantage
of cloud, mobility, and
social features.
“Being able to have social
conversations in a specific context,
within a site, within a community,
is key for boosting productivity.”
Felicity McNish
Global Knowledge Manager
“You will work in collaborative, diverse teams that are not afraid to take risks. We share ideas,
develop and inspire each other and together drive the direction and approach to our work.”
– Woods Bagot Career Guide

17. Translate workforce data into insight
Use data to drive strategic planning and go beyond “what happened” to predicting “what will be”
Your self-service Excel
analysis shows that over
the last several years, your
company has experienced
a significant increase in
undesirable turnover.
You evaluate the factors
associated with this
turnover and generate a
report that shows how
salary, educational level,
skills, or length of service
contribute to the turnover.
Using this information,
you can accurately
anticipate changes and
adopt plans to prevent
them from leaving, and/or
proactively mitigate the
impact of those
departures.
HR is
clamoring
for help with
actionable
HR metrics,
both
operational
and
strategic.
IDC Marketscape: WW HR BOP 2012 Analysis

18. Talent service hosts web application globally on highly
scalable Windows Azure platform
Objectives
Tactics
Results
• Help customers identify most
common success attributes.
• Access data on 30 million individual
career profiles.
• Deploy service quickly around the
world.
Build a unique search
engine that is hosted
on highly scalable but
cost-effective Windows
Azure server
infrastructure.
With no hardware costs, minimal
support, and easy scalability,
PageUp People rapidly launched
its service in Australia and abroad.
“We simply didn’t have the resources to create and support new IT infrastructure at our many
client locations around the world,” he says. “We needed an easy-to-scale, low-maintenance
solution in Australia that we could replicate abroad.”
– Robert Hill, Vice President, Solutions Engineering

19. Optimize your human capital investments
Find the right employees in the right markets around the world with specialized skills needed
for your business
After analyzing attrition
and demographics using
Microsoft Dynamics tools,
you discover that a
significant percentage of
workers with specialized
skills would retire in the
next few years.
With this knowledge, you
quickly identify "skill
gaps" between the current
and future workforce and
initiate proper workforce
planning.
The insight from this skills
forecast can help you
proactively shift the
human capital
strategies, preventing
future operational risk.
43% of
respondents
said human
capital will be
the biggest
investment over
the next 10
years.
IDC, WW Human Capital Management
Applications, 2012-16 Forecast

20. Embrace human resources innovation
Make innovation “business as usual”

21. Make innovation “business as usual”
Meet today’s high expectations for seamless mobile, social, self-service experiences
A recent acquisition has
more than doubled your
employee count. The
human resources
department is faced with
the daunting task of
quickly merging the two
cultures.
Your IT department
delivers a Yammer social
collaboration platform
that transcends
organizational and
geographical silos―and
embraces mobile workers.
Within weeks, instead of
months, employees can
not only find one another,
but also start asking
questions and sharing
ideas, improving
coordination and
alignment.
As the
economy
continues to
improve,
companies
will push
harder for
more
innovation.
Susan R. Meisinger, Innovation by HR, Human
Resources Executive Online

22. Global conglomerate becomes unified enterprise
through social intranet
Objectives
Tactics
Results
• Transform from a conglomerate to a
united global enterprise.
• Inform employees about the new
structure and brand.
• Engage employees in the process.
Use Yammer to create
a central place for
employees to learn,
connect, and
collaborate, saving
time and money.
“Yammer is changing the way
Tyco works, and keeping us
ahead of the game.”
Clare Singleton, Director of
Internal Communications
“To stay a leader in our industry, we give our employees the tools they need to be as productive
as possible. Yammer lets them connect and innovate with each other.”
– Ira Gottlieb, Vice President of Global Communications

23. Reimagining the world of work
Microsoft’s story

24. Reimagining with Microsoft
Consumers + Business
Culture of reliability, security and privacy
Enabling you with seamless, differentiated business solutions
Personal focus | Consistent experience | Global excellence

25. Next steps
Build a self-service
employee portal with
SharePoint.
Consider building
apps to extend your
self-service strategy
and meet multigenerational
expectations.
Develop an enterprise
social collaboration
strategy that will
capitalize on products
you already own.
Learn more about the
Microsoft Dynamics
AX Human Capital
Management
solution.
Harness the power of
data insight—build a
self-service analytics
solution.