1. Michelle L. Martin
2115-2 East Kings Hwy
Coatesville, PA 19320
(484) 784-7936
mdonia52790@gmail.com
Michelle L. Donia
Professional Highlights
Witmer Public Safety Group, Coatesville PA Dec 2013-Present
Accounts Receivable Team Lead
 Oversee AR Department Daily Functionality
 Oversee collections, batch processing, payment application, ARRequests/Invoice Inbox email issue resolution, &
communication/functionality between other internal departments
 Ensure timely completion of the above mentioned processes & responsibilities, as well as cohesion amongst these
department functions
 Act as the first source of information/problem solving for AR Department
 Motivate & Lead the AR Team by example
 Daily settlements for business accounts
 Handling inter-company deposits
 Assist with customer statements/letters
 Correspond and handle customer request
 Assessing the credit risk and viability of a potential or existing customer
 Project and report preparation as required
 Maintain daily customer credit applications
 Contributes to team effort by accomplishing related results as needed.
 Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing
invoices; identifying delinquent accounts and insufficient payments.
 Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
 Over see and manage department in all Accounts Receivable functions
A.Duie Pyle, West Chester, PA July 2010-Dec 2013
Accounts Receivable- Credit & Collections
 Trace accounts and billing cycles; daily reports for shipments
 Assessing the credit risk and viability of a potential or existing customer
 Analyze customers financial status pertaining to a credit line application and provide financial guidance
 Follow up for payment on delinquent accounts
 Communication with customers regarding the reason for the overdue payment via email, phone, mail, or website
 Assist customers with any problems or concerns
 Any other duties required to assist customers
Harlesyville Bank, Exton, PA June 2009-June 2010
Bank Teller / Customer Service Associate
 Process teller transactions pleasantly and accurately while observing bank security.
 Sell and cross-sell bank products and services
 Prepare/sell money orders, cashier’s checks, visa check and gift cards
 Perform additional duties and responsibilities as directed, including night deposits, balancing ATM & coin machine

2. Michelle L. Martin
923 Madison Street
Coatesville, PA 19320
(484) 784-7936
mdonia52790@gmail.com
Firecreek Restaurant, Downingtown, PA January 2009- June 2009
Hostess
 Greeting customers, answering the phone
 Organizing and seating customers in appropriate places
 Assisting in seating customers, and with any customer needs
Dutchland Inc, Gap, PA July 2007-November 2008
Project Management Assistant
 Coordinate and organize meetings
 Billing, filing
 Organizing and overseeing projects
 Answering phones, and directing calls to appropriate place
 Assisting in anything needed to be done for a project
Academic Credentials
Goodfellowship Ambulance Corp, West Chester January 2014
Certification- EMT
Delaware County Community College, Exton, PA 2008-2009
Major: Business Management; Minor: Accounting
Octorara Area School District, Atglen, PA 2008
High School Diploma
Activities and Community Service
Westwood Fire Company-Volunteer (Station 44) 2011-2014
Modena Fire Company- EMS Captain & Volunteer (Station 37) 2014- Present
Making Strides Against Breast Cancer 5K-Team Leader, Organizer 2013, 2014, 2015
Certifications
Nationally Certified EMT-B
AHA CPR Certified
High Functioning CPR
Basic Vehicle Rescue
EVOC
Haz-Mat Awareness
2015 Blood Bourne Pathogens
Epi-Pen Auto Injector
CPAP for BLS Practitioner
NIMS 100,200,700
Narcan Administration
2015 BLS Statewide Protocol Update
Helicopter Safety
Emergency Incident Rehab
Pediatric Shock
HIPPA Compliance & Doc (HPTV)

3. Michelle L. Martin
923 Madison Street
Coatesville, PA 19320
(484) 784-7936
mdonia52790@gmail.com
Professional References
 Todd Bryant: (484) 678-4247
 Frank Dowlin: (610) 587-2045
 Don Stott: (610) 696-5800