1. MI C HE L JO RD AN
Phone: 407.492.8719
Orlando, FL 32817 Email: MJordan_4@aol.com
SUMMARY
A highly skilled claims professional with nearly 10 years of enterprise-level experience in planning,
analyzing coverage, subrogation, determining compensability, benefits, continuous improvement,
strategic implementation, integration, quality assurance, multi-state jurisdictions, management, and
execution of crisis management and claims processing.
QUALIFICATIONS
 Legal Studies and Court Process
 Compensation and Benefits
 Employee and Labor Relations
 Proficient in Microsoft Office
 Workforce Planning and Employment
 Human Resource Development
 Risk Management
EDUCATION & TRAINING
• OSHA 30 GENERAL CERTIFICATION 2015
• HUMAN RESOURCE MANAGEMENT/RISK MANAGEMENT CERTIFICATE 2012
Santa Fe College, Gainesville, FL, 3.89 GPA
• B.S. CRIMINAL JUSTICE AND HUMAN SERVICES
Colorado Technical University, Colorado Springs, CO, 4.0 GPA
PROFESSIONAL EXPERIENCE
Communication
 Analyzed and managed over 150 complex claims by investigating while determining compensability
of claim.
 Coordinated vendor referrals for additional investigations and/or litigation management.
 Responded to employee, client, union, or plaintiff counsel while responding to court orders.
 Established and maintained effective communications with human resources managers, risk
managers, attorneys, medical professionals, policy holders, investigators, and clients.
 Attended over 60 settlement conferences, pre-trials and trials.
ORGANIZATIONAL SKILLS
 Supervised Florida offices with over 20 employees including a CAT team.
 Assigned new claims to examiners based on the severity of the claim and the experience level of the
claim.
 Directed and provided guidance to 10 Claims Examiners in gathering the information necessary to
ensure fair and prompt resolution of the claims.
 Responsible for managing background checks, interviews and hiring procedures.
 Responsible for submitting workers claims in over 15 jurisdictions.
 Trained over 35 new employees on computer programs.

2. MI C HE L JO RD AN
Phone: 407.492.8719
Orlando, FL 32817 Email: MJordan_4@aol.com
PROBLEM SOLVING
 Implemented new training guidelines, aided in the development, administration, and evaluation of
training programs, and instructed new employees on company computer system.
 Reduced claim risk by implementing return to work status for IW. Set up with employers to send their
IWs to do community service at not for profits thereby cutting costs by 20% & reducing the cost of the
premiums.
 Determined claim compensability, set timely reserves, obtained information and maintained loss
records.
 Monitored activity on claim status while identifying and executing appropriate courses of action to
ensure resolution.
CAREER CHRONOLOGY
• SENIOR WORKERS COMPENSATION CLAIMS EXAMINER JULY 2015- PRESENT
• AMTRUST, MAITLAND, FL
• SENIOR WORKERS COMPENSATION CLAIMS EXAMINER APRIL 2015-JULY 2015
• FREE STATE STAFFING/NARS, ALTAMONTE SPRINGS, FL
• SENIOR WORKERS COMPENSATION CLAIMS EXAMINER Mar 2013 – MARCH 2015
YORK RISK SERVICES GROUP, LAKE MARY, FL
• CLAIMS MANAGER Mar 2012 – Mar 2013
NATIONAL FLOOD SERVICES, LAKELAND, FL
• WORK COMPENSATION CLAIMS Jan 2011 – Nov 2011
INSURANCE PLACEMENT SOLUTIONS, LAKE MARY, FL
• EXAMINER/ LIAISON Feb 2006 – March 2010
CRUM & FORESTER, HEATHROW, FL